The Purpose of This Document Is to Outline the Rules Around Each Solid Wood Cabinet Sale

Doc Title Doc Ctrl # SWC-Sales-007 Revision # B SOP# SWC-SWC-Sales- 007-Sales Page # of 04 Last Reviewed/Update 06/04/14 Date SOP Owner T.Weisel Approval S.Newton

SOP Title:

NAME TITLE SIGNATURE DATE Author Taylor Sales Weisel Administrator Reviewer Steve CEO Newton Authorizer Steve CEO Newton

Effective Date: 06/20/14

READ BY NAME TITLE SIGNATURE DATE

Document: SWC_SalesRules_4June14_Rev_B_SR Doc Title Doc Ctrl # SWC-Sales-007 Revision # B SOP# SWC-SWC-Sales- 007-Sales Page # of 04 Last Reviewed/Update 06/04/14 Date SOP Owner T.Weisel Approval S.Newton

1 PURPOSE The purpose of this document is to outline the rules around each Solid Wood Cabinet sale. 2 SCOPE The following are rules to be observed by sales representatives when processing orders through the SWC system. 3 STANDARD SALES RULES

3.1 Wells Fargo  NO WF orders with delivery over 90 days out without deposit using another method  All orders within 28 days to be charged by salesperson  All WF orders must comply with these terms: 1) $0 up to $2,999 (no money down) = No interest if paid in full within 6 months / 3.5% monthly payments (minimum $35 monthly payment). Interest will be charged to your account from the purchase date if the purchase balance is not paid in full within the promotional period.* 2) $3,000 up to $4,999 (no money down) = No interest if paid in full within 12 months / 3.5% monthly payments (minimum $35 monthly payment). Interest will be charged to your account from the purchase date if the purchase balance is not paid in full within the promotional period.* 3) $5,000 up to $7,999 (no money down) = 0% APR for 18 months.** 4) $8,000 up to $9,999 (no money down) = 0% APR for 24 months.** 5) $10,000 and up (no money down) = 0% APR for 36 months.** 6) Open limit $$$ – subject to customer’s credit limit (no money down) = Reduced interest rate 9.9% APR with 2.0% monthly payment ***WF charge authorization slips to be included in sale documentation Any WF sales that do not comply with these will drop to minimum commission  No contractor commissions on Wells Fargo (if a contractor sale is put through only retail commission will be paid)  Sales Coordinator will work with financial controller to monitor chargebacks, obtain necessary documentation etc. 3.2 Deposits/Payment  All SWC kitchen orders (including contractor sales) except Wells Fargo require payment in full the time an order is placed. 3.3 JSI & Wheaton  Only Essex and Wheaton to be ordered from JSI  Minimum multiplier - .65 retail & .50 contractor

 All JSI orders to be paid in full  All Rynone orders to be paid in full  All other 3rd party products to be paid in full  No revisions or cancellations on any third party product  No placing of Purchase Order with vendor without a signed Terms and Conditions page 3.4 Contractor Licenses  All contractor sales must be written under the contractor’s name (not the retail or homeowner’s name)  Must be accompanied by a valid contractor license.  Any contractor order without actual license (EIN# or other business license) will pay retail commissions  50% deposit accepted for contractor sales ONLY in extreme cases, with approval by Director of Sales or Sales Manager. A note of approval must be made in the “Communications” section of the sales order in NetSuite. 3.5 Freight Charges  All orders must have correct freight charges unless special promo 3.6 SOW’s & T’s & C’s A correct order has: o Signed Sales Order o 20-20 kit file o Payment receipt o Most recent Statement Of Work – all pages must be signed and initialed as necessary o Signed floor plan o Signed WFF or payment receipt - for full amount ***Any sale that fails to comply with these requirements will not be approved – causing delays in production and commission payments. 3.7 LGS  Original pricing must be based on 20-20 plan  Minimum 40 sf must be charged  All cutouts, edges etc. must be charged  All upgrades must be charged  Trip charges must be applied  Any sale that does not comply will result in a reduction or elimination of commission

3.8 Pick-Up Orders  No pick-ups over $1,000 for Retail Sales  ISK & Contractor pick-up, up to any amount

Document: SWC_SalesRules_4June14_Rev_B_SR