Position Description: Director of Marketing, Tourism Division

POSITION DESCRIPTION TOURIST INFORMATION SPECIALIST (P/T – Less than 30 hours a week)

SUMMARY OF POSITION:

Position is responsible to provide quality information regarding events and fun things to see and do in Dallas for the leisure traveler, group traveler, or convention attendee.

DUTIES AND RESPONSIBILITIES

1. VisitDallas Ambassador that maintains a well-informed, working and first-hand knowledge of the attractions, accommodations, activities, and services available in the area to visitors; acts as a liaison between these entities and the visitor.

2. Ability to meet and serve the public in a concierge capacity by providing detailed and accurate directions to area hotels, restaurants, attractions and businesses with the use of maps and/or internet.

3. Ensures that all inquiries from mail, walk-in, email, and telephone receive prompt and courteous responses while providing up-to-date information.

4. Work with the Manager on tracking fulfillment of all visitor requests, web/phone inquiries to be used in monthly reports.

5. Maintains a cohesive working relationship with all other VisitDallas personnel to ensure a unified and effective promotional effort.

6. Provide assistance to the Manager whenever, and wherever necessary.

SUPERVISION

Reports to the Visitor Experience Manager and indirectly to the Sr. Vice President/Chief Experience Officer.

PREFERRED KNOWLEDGE / EDUCATION

 High School education and/or customer service work experience  Current knowledge of Dallas, website and concierge services  Strong customer service skills  Good communication skills; in person, phone, and technology  Initiative to handle routine problems  Strong visual skills (such as reading information on maps or brochures)  Able to stand or sit for long periods of time while serving customers  Data entry experience  Availability to work weekends and holidays based on event, festival, and conference schedule  Bilingual is a plus

Status: Non-Exempt

Send Resume and compensation to:

Nichole Robb Email: [email protected]

______Signature Date

______Print Name

Revised 4/17/2017