1. Product Complaint Letter

Dear ______, I recently purchased a ______from your company. Unfortunately, it has fallen far short of my expectations. When I attempted to use it, ______. I am appalled at the substandard quality of this product, and will be returning it to you. I expect a refund within two weeks. I paid $____ for it at __(retailer)__. If you have any questions, you can reach me at 555-555-5555. I hope that I will not be forced to report this incident to the Better Business Bureau and state and federal consumer agencies, as well as popular consumer advocacy blogs. Sincerely, 2. Employee Complaint Letter

Dear ______, I am shocked and disappointed to be writing this letter to you today. After more than _10_ years of patronizing ______, I had the worst customer service experience of my life. Here's what happened: ______. What a way to __start/end___ my day. I am sure this treatment is not a regular occurrence, but that doesn't change the fact that I was subjected to it. Please take steps to ensure that this employee and __his/her__ coworkers know that these actions were not in line with your company's values and policies. Additionally, I would like you to ______. I would be happy to provide further details if you wish. I can be reached at 555-555-5555. Please contact me regarding the steps you have taken no later than two weeks from now. Sincerely,

3. Hotel Complaint Letter Dear ______, Over the years, I have had many pleasurable stays at your fine hotel in __(location)__. However, my visit on _(date)_ was unfortunately a horrible exception. I am certain that once you are aware of what transpired, you will be as appalled as I am. Here's what happened: ______. As you can imagine, the experience fell far short of my expectations -- considering the great deal of money I have spent with your company during my multiple visits. I also frequently recommend your accommodations to other travelers. I am not certain at this time if I will ever feel comfortable returning to your establishment. To be honest, it depends on your response to my concerns. If you have any questions, you can reach me at 555-555-5555. Thank you very much for your prompt response. Sincerely, 4. Rude Employee Complaint Letter Dear ______, I was appalled by a recent encounter with one of your employees - someone whom I hope is not representative of your company as a whole. When you hear what transpired, I am sure you will agree. When I visited your Anytown location to return a widget I had purchased, I brought along the receipt and the widget, in its original packaging. My intent was to return it for cash, in accordance with your store's policy. I approached the counter with the widget in a bag and presented my receipt to an employee whose name tag read "Jacob." Jacob grunted and abruptly grabbed the receipt out of my hand and left the counter area with no explanation. I soon observed that he had begun to help another customer in the store aisles. When Jacob returned to the counter, at least five minutes later, he asked if he could help me. I reminded him that I had a return, and that I had already given him my receipt. Imagine my shock when he not only insisted I never gave him a receipt, he loudly accused me of trying to "rip off" the store by returning a widget purchased from a competitor. He actually called me a liar in front of at least two other customers. I was mortified, and I am embarrassed to say that I was so dumbfounded by Jacob's rude behavior that I then left the store. I find it hard to believe that you would knowingly employ such a forgetful, abrasive, and unprofessional clerk. I have no idea what has happened to my receipt, but I expect to complete my return for cash. I also would like an apology for how I was treated. Please let me know when I should come back to the store so things can be set right. I look forward to hearing from you within the next week. Sincerely,