APPROVED BY THE TECHNOLOGY ADVISORY COMMITTEE ON MAY 11, 2012 TABLE OF CONTENTS
Page | 2 Planning Overview
The Fresno City College (FCC) 2012-2014 Campus Technology Plan identifies major information systems and technology goals. This technology plan will not only guide the implementation of technology at the college, but also supports the Educational Master Plan and the Fresno City College Strategic Planning Goals. The Campus Technology Plan is a living document. As projects are completed, as new priorities arise, and as strategies change, the objectives contained in the plan will be modified to reflect the needs of Fresno City College.
Planning for the college’s technology needs is integrated into the college’s program review, participatory governance, accreditation standards, and strategic planning processes. The Technology Advisory Committee (TAC) developed the first version of a college-wide Campus Technology Plan during the fall of 2006. This document represents the efforts of both the TAC and the Technology Support Services (TSS) staff to update the existing Campus Technology Plan from the fall of 2011 by prioritizing technology goals at FCC for the next three years and identifying the current status of technology at FCC.
The policies and procedures included in this document are necessary to manage the technology on campus as well as promote technology use in the classroom and in daily operational business processes. Consideration has been given to all aspects of the college’s use of technology when outlining plans, policies, and priority goals. Once the technology needs are defined and prioritized via the planning process, the implementation of these resources is coordinated between the college-wide functional areas and TSS. This inclusive method allows the college to most effectively apply its funding sources (general funds, lottery funding, construction, bond, and/or grants) to comprehensively meet technology needs.
Page | 3 EXECUTIVE SUMMARY
The objective of the Campus Technology Plan is to provide a roadmap for addressing project prioritization and key issues facing technology deployment and use at Fresno City College. This plan is a guide for the efficient and effective development, implementation, and support of technology systems to enhance instructional delivery, student learning, and all associated district and college support systems, enabling departments and programs to perform their missions and achieve their strategic objectives.
The Technology Advisory Committee
The Technology Advisory Committee is currently made up of 20 members from the administration, classified staff, faculty, and students (see appendix).
The Operating Agreement for the TAC states:
The Technology Advisory Committee (TAC) develops, writes, evaluates, and updates the Fresno City College Campus Technology Plan. The purpose of the TAC is to evaluate, review, and advise in planning for acquisition, maintenance, and use of current and future technology throughout the college. The committee submits policy recommendations that are strategic in nature to the Strategic Planning Council, operational in scope to the College President, and acts as an advisory board to the District Technology Coordination Committee. In addition, the committee recommends training activities that assist all college faculty and staff in the uses of technology.
The TAC works closely with the various planning units on campus as well as with the Strategic Planning Council (SPC) on various aspects of technology planning and implementation. This includes, but is not limited to, establishing policies and procedures for hardware and software usage, policies on access to network resources and security, disaster recovery procedures for data and communications, data recovery and storage, establishing hardware standards, classroom technology standards, and advising on technology requests from planning units across the campus.
In the fall of 2006, the TAC identified seven Technology Principles that help guide technology implementation at Fresno City College. The Technology Principles were created with the goal of enhancing the college’s Mission and Vision statements.
Page | 4 Fresno City College Mission
Fresno City College is a comprehensive community college offering innovative, instructional programs in anticipation of and responsive to the life-long learning needs of our diverse population. Fresno City College provides a wide variety of quality services to support student success by engaging our students in achieving their educational goals. Moreover, we are dedicated to working collaboratively with our community to enhance the economic and social development of the region.
Fresno City College Vision Statement
Fresno City College is a premier learning institution that strives to prepare the members of our community to meet the challenges of an increasingly complex global environment.
Technology Principles
Principle #1: Technology must enhance, facilitate, and expand the interactions of the college's students, faculty, staff, and administration.
Principle #2: All employees of the college must have appropriate and equitable access to technology and training.
Principle #3: The contribution of technology to the quality of education and productivity of students, faculty, staff, and administrators must be continually assessed.
Principle #4: Accessibility by all constituent groups will be considered in all technology implementations.
Principle #5: A secure and sufficient budget is necessary for support services staffing associated with technology, software licensing, accommodation of rapid rate of change in technology, and total cost of ownership associated with technology.
Principle #6: Technology implemented on our campus will provide students, faculty, staff, and administration with an environment that will be safe from cyber threats, a high expectation of data integrity, and an ethical approach to balancing individual privacy with institutional responsibility.
Principle #7: To ensure the highest quality of education, intellectual freedom is extended to all modalities of educational technologies.
The TAC has established six goals for the 2012-2014 Campus Technology Plan, which are linked to the Strategic Planning Goals and specific objectives of those goals as shown on the following page. The progress reports for the ten goals established in the 2009-2011 plan are provided in the appendix.
Page | 5 CAMPUS TECHNOLOGY PLAN GOALS 2012-2014 FCC Strategic SCCCD Strategic Ran Plan Goal & Plan Goal & k Goal Objective Objective
1 Assess technology needs for students/faculty/staff on a regular basis 1.2, 5.1 1.3, 3.1, 5.4
2 Ensure technology funding 1.3, 6.2 5.2, 5.5
3 Provide network stability 3.4 4.3
4 Provide network access 3.4 4.3
5 Participate in the development of the District Technology Plan 6.3 4.1
6 Increase the efficiency and effectiveness of campus processes 3.4 4.2
See the appendix for Fresno City College (FCC) and State Center Community College District (SCCCD) Strategic Plan Goals and Objectives
Goal #1: Assess technology needs for students/faculty/staff on a regular basis. In the past, the committee has conducted faculty, staff, and student surveys of technology in the fall or spring semesters (see the TAC Blackboard site for examples of past surveys). These surveys are conducted as both assessments of technology skill levels as well as technology needs. As part of the planning agenda for technology acquisition and training, both the TAC and the Director of Technology’s office review these survey results. The Classified Senate and Classified Professionals’ Steering Committee conduct their own surveys of their members and schedule training workshops throughout the year based on the results.
Planning Agenda:
Conduct a regular assessment/evaluation for students, faculty, staff, and administrators in terms of technology use/needs/training Conduct community surveys of technology needs through advisory groups
Student, faculty, staff, and administrator surveys will be conducted every semester in coordination with the Institutional Research Department. Surveys will focus on new employees or students but additional surveys may be conducted based upon professional development activities and evaluations. These surveys will ultimately result in ensuring that appropriate instructional and administrative technology is provided for students, faculty, and staff. The TAC will create a community survey template and encourage departments and divisions to conduct the survey annually with their advisory committees. The results will provide community input in terms of real world applications for degree and vocational programs.
Page | 6 Goal #2: Ensure technology funding The committee strongly believes that resources must be allocated to technology on a consistent basis in order to effectively plan for the rapidly changing technological landscape. Both technology replacement and the acquisition of new technologies is hindered by unstable funding sources and a lack of accounting budget codes to accurately and easily identify technology expenditures across departments. A lack of funding sources for network equipment, specifically identified in past technology plans as well as the last two accreditation studies, still needs to be addressed. Reliable funding sources need to be identified to replace network equipment and infrastructure on a regularly scheduled basis. The campus needs a reliable line-item budget amount each year for equipment expenditures. Short of a bond measure, equipment replacement costs for network electronics are much too expensive to try to do on a one-time allocation basis.
Further, a reliable funding source is needed to refresh older technologies with newer ones, e.g. wireless access points (AP) with new wireless standards for faster connectivity, faster Ethernet switches, faster core connectivity (1 GB to 10 GB), storage area network (SAN), virtual servers, hosts servers, etc. A Total Cost of Ownership (TCO) model has yet to be identified for network infrastructure (switches, wireless systems, uninterrupted power supplies (UPS), and network storage) and as such, network upgrades will continue to be an unfunded liability.
The creation of object codes specific to technology will ensure that resources are being allocated appropriately, thus making it easier to identify expenditures.
The Director of Technology’s budget allocation is presented in the table below:
2009-2010 2010-2011 2011-2012 Director of % of Director of % of Director of % of Technology College Technology College Technology College General Funds & Lottery Budget Budget Budget Budget Budget Budget
Salaries and Benefits 1 $1,593,490 2.39% $1,610,502 2.36% $1,636,616 2.48%
Supplies and Software 2* $510,734 35.22% $535,084 38.24% $605,410 42.17% Other Operating Expenses and Services 3 $143,022 11.92% $175,800 13.30% $108,500 10.30%
Equipment 4 $40,000 9.67% $40,000 7.73% $45,000 18.41%
Total $2,287,246 3.29% $2,361,386 3.32% $2,395,526 3.48%
1. Object codes 91XXX, 92XXX, and 93XXX – Salaries and Benefits 2. Object codes 94XXX – Supplies and Materials * On average, 88% of this budget comes from lottery funding 3. Object codes 95XXX – Other Operating Expenses and Services 4. Object codes 96XXX – Capital Outlay
Page | 7 Planning Agenda:
Increased budget for Technology Support Services Technology object codes
The TAC will make a recommendation to the Strategic Planning Council that additional funding be provided annually as a line item in the Director of Technology’s budget for technology expenditures based upon a hardware replacement plan, instructional and non-instructional software needs, and the research and development of new technologies. TSS will develop a Total Cost of Ownership model for the college. The TAC will create an action plan requesting additional object codes be added to the budget as a means of identifying technology expenditures campus-wide.
Though our physical network is in good shape and we have identified funding sources for a portion of our new wireless systems as well as a portion of our network switches, there are ancillary items needed, which have not been refreshed in years. Funding sources still need to be identified for the following network related items:
Remaining network switches not funded through Title V proceeds. Approximately $1.1 million is needed to purchase Juniper switches to replace the remaining Cisco end-of-life switches on campus, originally purchased through Measure E proceeds. Approximately $400,000 of this has been earmarked from a Title V grant.
Replace Uninterrupted Power Supplies (UPS) in all cross-connects with sufficient uptime to provide for switches that power mission-critical applications and equipment, e.g. VoIP, security equipment, etc. Costs to complete this refresh would be approximately $40,000.
Video surveillance cameras in remaining cross-connects. Costs to complete this would be approximately $15,000.
Technical training in Active Directory, Juniper Junos, EMC SAN, VMware, Microsoft, etc. Approximately $40,000 annually.
TCO model for replacement of host servers for VMware server virtualization. Approximately $100,000 every 3-4 years.
TCO model for replacement of Virtual Desktop Infrastructure (VDI) host servers for initial VDI implementation and growth. These costs depend upon the growth of VDI on campus.
A disaster recovery solution for the campus network and server resources. Costs unknown. Depending on the scope and breadth required of such a project, this could be expensive.
Page | 8 Goal #3: Provide network stability Beginning summer 2012, the wireless network is slated to be replaced with the latest, state of the art wireless solution by Aerohive. TSS has already begun working on additional data storage with the addition of a storage area network (SAN) from EMC and Dell Corporation. Data integrity and recovery are managed within the storage network and current infrastructure.
Planning Agenda:
Regularly schedule network infrastructure replacement Ensure data integrity, storage, and recovery
The committee and TSS will develop a 3-year plan for the infrastructure replacement. However, the replacement plan is dependent on the implementation of goal #2’s planning agenda of the line item budget. Network Access Control (NAC) is a move to further secure our campus network and protect network resources (files, applications, etc.). This is in conjunction with “Zero Trust” initiatives, which will improve our ability to protect confidential data and allow people to access resources in a safe and secure manner. To accomplish this, changes will need to be made as part of our network logical redesign.
The TAC will reform the Data and Telecommunications Disaster Recovery Subcommittee in fall 2012 to develop a disaster-recovery plan for the campus that integrates with the District.
Goal #4: Provide network access Network access encompasses more than merely allowing students and faculty access to the wireless network. It also includes ensuring ADA accessibility, wireless local area network (WLAN) and local area network (LAN) access in the classrooms, and remote access to the FCC community. The Director of Technology’s office and the Alternate Media Specialist for Disabled Students Programs & Services (DSP&S) have conducted an inventory of all computer labs on campus to determine their compliance with ADA requirements. At present, 30% or 17 out of 56 labs are compliant. As stated in goal #3, the wireless network replacement will begin in summer 2012. TSS anticipates complete wireless replacement by spring 2014. Currently, a limited number of college personnel have remote access to the network (i.e.: Reg-to-Go counselors, select administrators, and technology support staff).
Planning Agenda:
Meet ADA compliance standards for all computer labs on campus Ensure wireless access throughout campus Provide remote access to the network
The Director of Technology, in conjunction with DSP&S, will develop an action plan to ensure ADA compliance for all computer labs on campus. TSS will make recommendations to the campus for additional wireless access points and will seek to secure funding. Plans for remote access are underway through the implementation of the Title V grant (Activity 2, virtual desktop infrastructure and application virtualization). TSS is currently researching various methods by which they will provide access to network resources from off campus for faculty and staff.
Page | 9 Goal #5: Participate in the development of the District Technology Plan The TAC has been a willing participant in district-wide technology planning through its representation on the Technology Coordinating Committee (TCC). However, TCC has not consistently met for the past three years.
Planning Agenda:
Participate in technology planning through the TAC and TCC
Ensure TAC representation on TCC when the committee reforms.
Goal #6: Increase the efficiency and effectiveness of campus processes The TAC formed a subcommittee in November 2009 to specifically address the need to reduce the environmental impact through the reduction of paper and waste. Its efforts were stalled however, due to the lack of standardization of electronic form submission. Some departments have created electronic forms based upon a fillable PDF format and students can pay some fees online. Admissions and Records has been using document-imaging software for several years and has significantly reduced its document processing and physical storage requirements. A future consideration to reduce faxing costs is the implementation and integration of a fax server into our environment. The ability of the end-user to send and receive faxes through our Outlook email client will help us realize the goal of a paperless system.
Planning Agenda:
Develop electronic forms processes Provide document imaging capabilities to the campus
The TAC will research and recommend a standard format for electronic form development and submission for the campus. The TAC developed and approved an action plan in spring 2012 for the Hyland Imaging Software. Implementation and rollout of the software will begin fall 2012 with the ultimate goal being that all document processing and storage will be electronic within three years.
Page | 10 CURRENT STATUS OF TECHNOLOGY ON CAMPUS
TECHNICAL STAFFING The technology support staff on campus currently consists of the following: one (1) Network Coordinator, one (1) Systems Technical Resource Analyst, four (4) Micro Computer Resource Technicians (MCRT), eight (8) Micro Computer Specialists (MCS), one (1) Audio/Visual Maintenance Specialist, one (1) Library Resources Assistant III, and one (1) part-time Audio/Visual Technician (see appendix for TSS Organizational Chart). Additionally, the Teaching and Learning Center, which serves in a training capacity for the staff and faculty, has one Distance Education/Information Technology Support Technician. Current support staff to computers ratio is approximately 1:250. The ratio exceeds typical educational industry standards of 1:200.
Through a Title V grant and Perkins funds, TSS added two positions in 2011. Unfortunately, a vacant MCS position will go unfilled due to campus budgetary constraints. The position will remain on the books and budget permitting, will be funded and filled in the 2013-2014 fiscal year.
TECHNOLOGY USER SUPPORT Technology Support Services currently has hours of operation from 7:30 a.m. to 5:30 p.m. Monday through Thursday and 7:30 a.m. to 5:00 p.m. on Friday. The Helpdesk is staffed by Micro Computer Specialists (MCS) and Micro Computer Resource Technicians (MCRT) who answer phones, create work orders, and perform support functions according to their job duties and responsibilities. Work orders are entered into the FCC Helpdesk Portal, a Dell KACE K1000 system management appliance. Faculty, staff, and administrators may also create their own work orders by going to http://helpdesk.fresnocitycollege.edu/, and logging on with their network credentials. The system sends email update notifications to the initiator, allowing them to keep track of the work order’s progress as it moves its way through the system.
Technology Support Services is currently organized into six distinct work groups: Audio/Visual Support, Desktop/Helpdesk Support, Distance Education Support, Instructional Support, Network/Server Support, and Repair/Warranty.
COMPUTER EQUIPMENT
Desktops The FCC campus and Career Technology Center (CTC) have roughly 3,100 computers for faculty, staff, administrators, and instructional labs. Faculty and staff computers account for approximately 900 machines. There are 141 instructional and non-instructional labs with 2,172 computers. These labs include lecture rooms outfitted with a computer, special use computer labs for such areas as Admissions and Records, College Relations, DSP&S, Financial Aid, and two open labs on campus. A complete inventory of the instructional and special use labs can be found in the appendix.
Servers The campus currently has 27 physical and 49 virtual servers, which includes servers at the Clovis Center, the College Bookstore, and the CTC. Over the past three years, the campus has moved to virtualization
Page | 11 of the servers utilizing VMware and Dell blade technology as well as Dell PowerEdge rack servers. A complete inventory of the servers on campus can be found in the appendix.
Laptops Technology Support Services supports over 350 faculty and staff PC and Mac laptops. Laptops are used in various areas of the campus including, but not limited to, classroom instruction, various student services departments such as Admissions and Records, College Relations, Counseling, DSP&S, Financial Aid, and by administrative staff.
Printers/Copiers The campus currently has over 150 laser jet, inkjet, and impact printers. The primary printer on campus is a B&W LaserJet printer from Hewlett Packard. Hewlett Packard is the established standard printer but can be deviated from for specific applications or upon request of the end-user with written justification.
As of June 2012, the District is negotiating a new 5-year copier contract for the use of its multi-function devices (MFD). Fresno City College has 40 MFD’s on campus that are used as the primary printer/copier for division and administrative offices. These devices allow for printing, copying, scanning, and faxing in most offices on campus.
AUDIO/VISUAL EQUIPMENT The FCC campus has a variety of audio/visual equipment permanently installed in classrooms and available for checkout by faculty, staff, and in some cases the community. Currently, there are 95 Smart classrooms throughout the campus and 55 classrooms with either a projector or TV installed permanently in the room. Smart classrooms provide for expanded opportunities for instruction and learning. For a complete list of equipment and a list of the classrooms with permanently installed equipment, see the appendix.
NETWORK EQUIPMENT Much has changed since our last campus technology plan as it relates to our campus network equipment. We have engaged a network-engineering firm, One Interface, to upgrade our existing network configuration in order to prepare it for future technologies. Those technologies include, but are not limited, to Voice over Internet Protocol (VoIP), Virtual Desktop Infrastructure (VDI), Multicast, Quality of Service (QoS), and Network Access Control (NAC). This redesign will take advantage of economies of scale, making incremental network changes at the same time large changes are made to spend configuration costs effectively and efficiently.
One Interface made the recommendation for us to move to a Juniper solution away from Cisco. After review, the campus and the District changed our network standards to reflect this move. Eventually, we will move from Cisco network Ethernet switches to Juniper, retire our Bluesocket wireless controllers and access points to a virtualized Aerohive controller solution with access points, and implement the newest Wi-Fi standards (802.11n with MIMO technologies). We are also engaging One Interface to redesign our logical network to take into consideration the implementation and integration of future technologies and more robust network security. This is a multi-year phased project with a projected completion time of four years, depending upon the availability of a secure funding source.
Page | 12 Our move to Juniper was based on numerous factors: switch cost, network software, maintenance costs, issues with Cisco 3750 switches, and network engineering recommendations from One Interface. A Juniper layer-3 switch providing 10/100/1000 PoE+ with 10 GB uplinks is roughly two-thirds the cost of a similar Cisco switch. Moving our Ethernet switches to Juniper from Cisco saves the college approximately $750,000. Further, software maintenance costs are free whereas Cisco charges SMARTnet service contracts for their switch software upgrades. Juniper’s Junos, the switch operating system on Juniper switches, is much easier to implement with other Juniper switches than Cisco is with other Cisco switches. The Cisco Internetwork Operating System (IOS) versions can be very temperamental when getting them to share functionalities or subsets of network features. Upgrading one IOS image on a switch can sometimes have a cascading effect on down level and up level switches. We ran into this with many of our Cisco 3750 switches.
The campus wireless system based on Bluesocket controllers and AP’s was implemented in 2006. At the time, the system typically saw between 50-100 faculty, staff, and student devices connected at any one time (predominantly laptops). As more and more online resources were developed for smart devices (phones, iPads, e-readers, etc.), connected devices and user numbers increased. We currently see between 800-1,000 device connections. We anticipate this number to grow and dependency on our wireless infrastructure to expand.
In the fall of 2011, TSS began to review and evaluate wireless solutions to replace our aging Bluesocket system. We reviewed Aerohive, Aruba, Cisco, Meraki, Meru, and Ruckus. Based on costs, complexity, and integration into our network, we made the decision to go with Aerohive. Aerohive is the only solution that provides physical, virtual, and cloud based controller options, which allows the district to utilize one controller rather than having one at each location. Cost and ease of use were other important factors. Using unspent funds from the OAB Phase I project and the equipment budget from OAB Phase III, we purchased the virtualized Aerohive controller and access points for this building. As funds are identified and provided, we will be removing Bluesocket AP’s and migrating to a single Aerohive solution.
NETWORK INFRASTRUCTURE The campus physical infrastructure provided through Measure E funding in 2002 is complete. Fiber optic cables connect the buildings and cat6 copper cables connecting end devices to network access inside of the buildings have been constructed throughout the campus. This infrastructure provides for a very strong foundation from which the campus can, and has, built upon. With the adoption of our Juniper and Aerohive network equipment, the campus will be in position to adopt and implement future technologies. Some of those technologies already being implemented are as follows:
TSS has begun the implementation of classroom VoIP phones to replace emergency panic buttons in the classroom. The phone will be implemented with software (Singlewire) that will allow mass notifications to the phones as well as other functionalities, which will add to faculty, staff, and student safety. Juniper switches were purchased for this project, taking into account port densities for future VoIP phones for faculty and staff. These switches will also be used to provide connectivity to our wireless access points and provide the network throughput needed (1,000 MB) for the wireless traffic.
Page | 13 As part of the classroom VoIP project, costs were included to provide network-engineering services to implement Multicast and QoS for our network. These networking features will provide guaranteed service to network protocols for not only VoIP, but also Internet Protocol Television (IPTV), and video surveillance. This will be implemented over the summer of 2012 and will provide growth for future, yet undetermined, technologies.
As part of a Title V grant, approximately $250,000 was budgeted for the implementation of Virtual Desktop Infrastructure (VDI), which will allow the campus to push applications and desktops to students in cohorts through our transfer center. The campus has standardized on Citrix Xen products sitting on top of VMware hypervisors. This, in conjunction with our new Juniper switches providing 10 GB connectivity to each building, will allow TSS to implement provisioning services to our computer labs, extending the TCO of our computers, and allowing TSS staff to work more efficiently. As Power over Ethernet (PoE) thin clients become more prevalent and utilized on campus, energy consumption will be reduced, which will result in lower energy costs for the campus.
As part of our logical network review, it became apparent our datacenter needed its own subnet, apart from the class B network used for the Media Center. We will be working with One Interface during the summer of 2012 to accomplish this task.
HARDWARE PURCHASING Although standards for computer hardware have been established (see appendix), the campuses have the ability to deviate from the standard when justified. Justification is made on a case-by-case basis by submitting a brief explanation to the Director of Technology’s office. Under the current format, computer purchases are made through a single vendor for each platform, Dell Computer Corporation or Apple, Inc. Other technology purchases are made through a quote process typically involving two to three vendors via a Technology Request Form (TRF).
The TRF process is used to request technology including computers, printers, multi-function devices, scanners, cameras, and other items related to both instructional and non-instructional technology. The TRF process is outlined in the appendix and shows the overall process from request through receipt and installation of the items. The TRF is not an approval/disapproval of the requested technology but rather a means of identifying support requirements for the technology, a preventative measure for making sure the request can be supported on the standard campus platforms, a means of standardizing hardware platforms for more efficient support, and identifying associated costs of the technology requested. Economies of scale have been achieved through standardization of hardware and centralization of purchasing
SOFTWARE PURCHASING Most instructional and non-instructional software is now requested through the TRF process and managed by the Technology Support Services office. The District office, in conjunction with the campuses, has identified various enterprise wide software licenses and has been purchasing and aligning license renewals for more than five years now. Enterprise software purchases include the following titles: Sophos Anti-Virus, Deep-Freeze, Turnitin, Net Support, Blackboard, and the Microsoft Campus agreement. The cost of the titles is allocated in several ways, including FTES, number of users, and
Page | 14 number of installed licenses. Campus-wide software for FCC is primarily purchased through an annual decision package request and includes additional titles to those mentioned above. Titles not falling under the TRF process (publisher provided or donated titles) are captured through the lab setup form process and ensure license compliance and that appropriate technical support can be provided.
SECURITY All computers on campus require password authentication for access. The campus has in most cases, not allowed end-users to have local administrator access to their computers. Anti-virus software is installed on all campus computers and automatic updates are used to keep Microsoft products current on the latest system patches and critical updates. The campus uses a password format that requires a minimum length of eight characters for network logon except in labs and special restricted access machines (such as the Web Room). Our current password expiration policy is set for 180 days.
The campus is Active Directory-enabled for access to local area network (LAN) computers and wireless clients. Network access and bandwidth usage is monitored using Orion software. All switches on campus are monitored for bandwidth usage irregularities and thresholds are established to send alerts when triggered.
Physical security for campus server and network resources has been successful in limiting access to those resources. Door locks to server resources have been keyed to allow only TSS and Building Services staff access. Additionally, network cross-connect closets are monitored for entry, heat and power fluctuations, and have motion activated cameras and two-way audio.
The district has standardized on Cisco surveillance cameras and media servers. Surveillance cameras are located in the Old Administration Building (OAB), Library, Child Development Center (CDC), T-600 buildings, the Art/Home Economics building entries, on top of the Bookstore/Student Center monitoring the Free Speech area, and the main fountain area.
DATA STORAGE & RECOVERY Technology Support Services (TSS) does regular backups based upon a number of software methodologies. Fresno City College currently uses four backup solutions. Veeam Backup and Replication does a full backup of all virtual servers every Sunday with incremental backups occurring Monday through Thursday. Symantec Backup provides a full backup of all physical servers every Friday with differential backups scheduled on Wednesdays. Windows Backup 2003 and 2008 both do full data-only backups on both physical and virtual servers on Sundays and differential backups on Wednesdays. The backup target for Veeam and Symantec backup software is the HP MSA 1500. The modular smart array (MSA) has six shelves attached for an estimated 30 TB of storage available to the backups. At present, TSS is looking for an Internet Small Computer System Interface (iSCSI) solution to take the place of the MSA for our backup target.
In addition, Fresno City College has also implemented the Microsoft Volume Shadow Copy Service (VSS) as another means to backup and then recover data from the servers. VSS has been enabled on the volumes that contain data in the open, private and division folders (the O, P, and N drives). A shadow copy is a snapshot in time of a volume that duplicates the data on the enabled volume. This allows end-
Page | 15 users to recover data from a point back in time. How far back in time is determined by the amount of free space on the volume.
WIRELESS ACCESS There are currently 82 access points on campus. All exterior areas of the main campus, excluding parking lots, have wireless coverage. Limited access is available in select classrooms and conference rooms. Policies have been developed and implemented to provide all students wireless accounts when they enroll. Staff and faculty are required to bring district-owned equipment to TSS for configuration. Faculty and staff’s personal equipment may be configured for use on campus but must be configured by the user (see appendix for the District’s Wireless Access Policies and Procedures). Personal equipment must use the same encryption protocol and is subject to the same policies as the students. Wireless coverage maps and instructions for connecting are available on the FCC website and Blackboard. A project is underway to replace the current system with a new system based upon Aerohive. The project is slated to begin in summer 2012 and will complete in 12-18 months.
REMOTE ACCESS The campus currently supports a limited number of remote connections to the campus network. These connections are restricted to select TSS staff members, senior administrators, and online counselors, as well as a limited number of connections for off-site student registration activities (Reg-To-Go). The remote access server has been centralized at the District office. Current policy requires that any employee connecting to the network remotely use district-owned equipment. Vendors’ technical support personnel are given limited access to perform specific tasks and then access is revoked.
LEARNING MANAGEMENT SYSTEM The campuses and district use Blackboard as the primary Learning Management System (LMS). The system is hosted with Blackboard’s hosting service, ASP, and supported 24/7 by Blackboard’s partner company, Presidium. The district is currently in a two-year contract with Blackboard that is set to expire in January 2013. Course and user information is automatically loaded into Blackboard every morning, Monday through Friday.
Support for instructors and students for simple issues such as passwords and course availability is handled by Presidium and then escalated to local support when necessary. Formal training on Blackboard is provided through one-on-one training with the Distance Education/Information Technology Support Technician in LI-141, flex day activities, and 24/7 online training through Atomic Learning.
LIBRARY AND LEARNING RESOURCES Many of the library services are available online through the FCC website. Students can find books in the Library’s collection and search research databases online. Safari Online is a subscription service, which allows students access to books that are specifically technology related. The Library’s e-collection was increased by 60,000 volumes in spring 2012. Students can also ‘Ask-a-Librarian’ or request customized one-on-one appointments with a librarian during the Library’s hours of operation.
Page | 16 ONLINE STUDENT SERVICES Student and Resource Scheduling Software (SARS) is a system that manages student appointments within various service areas of the college. Originally, it began in Counseling and has recently expanded to include the Assessment Center, CalWorks, DSP&S, the Employment Resource Center (ERC), Extended Opportunity Programs and Services (EOPS), Financial Aid, Health Science Counseling, the Transfer Center, and the Tutorial Center. The software is also used to track student usage in the Athletics Lab, the Business Education open labs, the Foreign Language Lab, the IDEA Lab, LI-118 Open Computer Lab, and LI-148 (DSP&S Computer Lab). Eventually, students will be able to make appointments through the FCC website.
ASSISTIVE TECHNOLOGY Thirty percent of the computer labs on campus currently have assistive technology workstations (see appendix for an inventory and available equipment). Assistive technology workstations are also provided in the Library. One of the goals of this plan is to outfit the remainder of the computer labs to comply with ADA standards. There is a dedicated Alternate Media Specialist to assist DSP&S students with adaptive technologies, including the conversion of instructional materials to large-print formats, braille, and electronic books.
VIDEO CONFERENCING Fresno City College currently has six classrooms (HS-110, HS-150, HS-200, HS-210, HS-250 and LI-142) designated as distance learning classrooms with appropriate hardware and software to conduct two to four-way interactive meetings. Each classroom is equipped with the following items:
Polycom 4000 or 8000 series video conferencing hardware Elmo document cameras Ceiling mounted projectors Screens and whiteboards LCD flat panel TV’s or CRT TV’s (two in the front of the room, one in the back of the room) Computer and monitor VCR/DVD players
The campus has additional video conferencing capabilities in two conference rooms on campus (the Health Science conference room and OAB-226).
DOCUMENT IMAGING, MANAGEMENT & WORKFLOW The use of document imaging for archive and document version management does not occur within a formal process but instead is managed by individual groups on campus using a variety of hardware and software. Admissions and Records, both on campus and at the district level, use the Hyland Imaging system to capture and manage documents for imaging, archiving, and retrieval of student applications, transcripts, and other related admissions documents. In spring 2012, the TAC approved and forwarded an action plan to SPC to implement Hyland Imaging software throughout key areas of the campus for the purpose of decreasing the use of paper-based forms, physical storage requirements for paper documents, and increased efficiency of document processing through electronic form usage. This project is currently underway and will add additional workflow capabilities.
Page | 17 STAFF DEVELOPMENT Technology support staff are trained by outside industry professionals brought to campus for specific and intensive computer and network training. Technical training that TSS staff has attended in the last five years includes: SABO ticketing systems, SQL, Cisco, Exchange 2007, Windows Vista and Server 2003, Sophos Antivirus and email appliance, KACE, Crestron A/V Control System, and Altiris imaging and deployment software. Technology support staff also receives offsite training by attending conferences and participating in intensive one-week training workshops. Recently, the Director of Technology purchased licenses for online technical training for the TSS lead positions through TrainSignal.
Classified staff technology training is offered throughout the year. This is addressed primarily by the Classified Professionals’ Steering Committee and Classified Senate. Classified Professionals’ primary training focuses on the Microsoft Office Suite, although they do address other technology areas. Classified Senate offers training a bit more specialized to the college’s processes (i.e.: Datatel).
Faculty are offered training classes on flex day at the beginning of each semester. Flex day training consists of a series of workshops that concentrate on the most critical software used by instructors, namely MicroGrade and Blackboard. Innovative technology sessions and distance learning special interest group meetings are also held on this date. Past technology-related topics have included workshops on ARTstor, Blackboard, CurricUNET, Epsilen, Micrograde Online, and Wimba.
Adjunct Connection, a project developed by an adjunct faculty member with support from the Office of Instruction and the Director of Technology’s office, for the first time provides adjunct faculty with a comprehensive orientation and resource guide through the Fresno City College website. Additionally, in the summer of 2011, 24/7 online self-paced technology training through Atomic Learning was made available to all Fresno City College personnel.
TECHNOLOGY REPLACEMENT
Computer Hardware For computer hardware, the current strategy is to utilize the guidelines established by the State Chancellor’s Office with some modification for various levels of computer processing demand and average daily usage. The replacement cycle will follow a three to five-year cycle with most high processing demand, high physical usage machines being replaced every three years. Those not meeting the aforementioned criteria would be on a four to five-year cycle, again depending on overall processing demand and usage (see appendix for Replacement Cycle Document).
Audio/Visual Equipment Audio/Visual equipment is currently replaced on an as needed basis. No formal maintenance schedule or replacement schedule has been developed but is slated to be completed in summer 2012.
Page | 18 APPENDIX
Page | 19 TAC STRUCTURE & CURRENT MEMBERSHIP
As of January 2012:
Director of Technology, Chair Don Lopez
VP Administrative Services Janell Mendoza
Chair, Academic Senate Instructional Technology Committee Marc Haskell
1 DSP&S Representative Leslie Silva
1 Dean of Student Services Linda Mendez (Appointed by VP of Student Services)
1 Dean of Instruction Tim Woods (Appointed by VP of Instruction)
1 Faculty, Applied Technology Craig Polanowski
1 Faculty, Business Richard Tuttrup
1 Faculty, Fine, Performing & Communication Arts Janine Christl
1 Faculty, Health Sciences Sarah Edwards
1 Faculty, Humanities Jeannie Santos
1 Faculty, Library and Student Learning Support Services Donna Chandler
1 Faculty, Math, Science & Engineering David Balogh
1 Faculty, Social Sciences Melinda Brewer
2 Faculty, Student Services Stephanie Harris Michael Rodriguez
3 Classified Representatives Otha Lewis (Appointed by CSEA/Classified Senate) Susi Nitzel Harry Zahlis
1 Student Representative Linda Gardner (Appointed by Associated Student Government)
Page | 20 CAMPUS TECHNOLOGY PLAN GOALS 2009-2011 Strategic Strategic Rank Plan Goal Plan Objective 1 Develop and implement a disaster recovery plan for instructional and administrative technology 1 1.2 2 Assure accessibility to computer labs 3 & 7 3.4 & 7.2 3 Develop a data integrity, storage, and protection plan 4 4.1 4 Increase support for teachers’ technology integration in their classes 3 3.4 5 Increase technical support for online student services 3 3.3 6 Develop a plan for phone system replacement – (VoIP) 4 4.1 Ensure appropriate staffing and technology on campus based upon a Total Cost of Ownership 1 1.2 7 Model 8 Develop and submit an action plan for the implementation of a Student Technology Fee 3 3.4 9 Become a paperless campus 4 4.1 10 Ensure the completion of the projects continued from the previous Campus Technology Plan
Page | 21 STRATEGIC PLAN ACCOMPLISHMENTS 2009-2011 Goal One: FCC will effectively provide quality services to our community.
Objective 1.1: The college will systematically assess the community’s needs for programs and services.
Campus Technology Plan Goal Progress 1. Develop and implement a disaster recovery Subcommittee formed in September 2009 but no plan for instructional and administrative real progress was made due to committee attrition. technology. The TAC will reform the committee in fall 2012 to readdress the issue. 7. Ensure appropriate staffing and technology on No campus-specific TCO model has been campus based upon a TCO model. developed. Computer hardware replacement cycle follows California Community College Chancellor’s Office Tech II Plan as guidelines.
Goal Three: FCC will provide broad access to programs and services.
Objective 3.3: The college will improve access to student support services.
Campus Technology Plan Goal Progress 5. Increase technical support for online student TSS now provides laptops, remote access, and services support to various counselors for online counseling and Reg-To-Go at area high schools. Verizon air cards and Mi-Fi devices are also provided to counselors as part of Reg-To-Go. The Directory of Technology, in collaboration with various student services areas, has expanded the use of Student and Resource Scheduling Software (SARS), which facilitates student appointment scheduling through the FCC website. TSS assisted in identification of online collaboration software that is used by the Tutorial Center for online tutoring. Objective 3.4: The college will minimize barriers to access for all learners (e.g., barriers to technology, transportation, and financial).
Campus Technology Plan Goal Progress 2. *Assure accessibility to computer labs. Inventory completed in fall 2011. Hardware specifications have been identified and an action plan to bring the remaining labs up to ADA compliance will be developed in summer 2012 and brought to the TAC in fall 2012. 4. Increase support for teachers’ technology 24/7 online training through Atomic Learning made integration in their classes. available to all personnel during summer 2011. New instructor workstations (Smart Carts) installed in Language Arts and Art/Home Economics buildings in fall 2011. Mac Mini’s were installed in several classrooms of the Math, Science & Engineering building in spring 2012.
Page | 22 8. Develop and submit and action plan for the No progress to date. TAC will revisit in the 2012- implementation of a Student Technology Fee. 2013 academic year.
Goal Four: FCC will be a cohesive and supportive environment for its administrators, faculty, staff, and students.
Objective 4.1: The college will improve communication and collaboration among all constituencies in the campus community.
Campus Technology Plan Goal Progress 3. Develop a data integrity, storage, and New EMC storage area network was installed in protection plan. spring 2011. New server infrastructure installed based upon VMware (virtualization technology) in spring 2011. Implementation of Northern Quota software in spring of 2012. 6. Develop a plan for phone system replacement VoIP phones installed in all Fine, Performing & – (VoIP) Communication Arts Division classrooms as of fall 2011. Completion of all additional classrooms will take place in summer 2012. Funding requests have been submitted to the College President to replace the remaining phones on campus. 9. Become a paperless campus. TAC formed a subcommittee in fall 2010. No significant progress was made due to lack of standardization of platform. TAC submitted an action plan in spring 2012 to SPC to expand the use of the Hyland/ONBASE Imaging software currently used by Admissions and Records.
*Goal 2 also aligns with Strategic Plan Goal Seven: FCC will collaborate with SCCCD to create strategic alignments. Objective 7.2: The college will collaborate with SCCCD on resource allocation.
Page | 23 FRESNO CITY COLLEGE 2010-2013 STRATEGIC PLAN Goal One: FCC will effectively provide quality services to our community
Objectives 1.1 The college will identify a method to systematically assess the community’s needs for programs and services.
1.2 The college will systematically evaluate the effectiveness and quality of its programs and services.
1.3 The college will identify public and private additional external resources for key college initiatives, projects, and programs that support the college’s mission, vision, and goals.
Goal Two: FCC will assist students toward successful completion of their educational objectives.
Objectives 2.1 The college will implement the Educational Master Plan recommendation to develop and implement a student success plan for the college.
Goal Three: FCC will provide broad access to programs and services.
Objectives 3.1 The college will schedule programs and course offerings to meet learner needs.
3.2 The college will expand educational opportunities by targeting under-served populations.
3.3 The college will improve access to student support services.
3.4 The college will minimize barriers to access for all learners.
Goal Four: FCC will be a cohesive and supportive environment for its administrators, faculty, staff, and students.
Objectives 4.1 The college will complete a campus-wide communications plan designed to improve communication and collaboration among all constituencies in the campus community.
4.2 The college will promote community-building activities on the campus.
Goal Five: FCC will partner with educational, business, and other local community organizations.
Objectives 5.1 The college will improve existing partnerships with educational, business, and local community organizations.
5.2 The college will create a plan designed to build new partnerships with educational, business, and local community organizations.
Goal Six: FCC will collaborate with SCCCD to create strategic alignments.
Objectives 6.1 The college will collaborate with SCCCD on program development, implementation, and expansion.
6.2 The college will work with SCCCD to develop a resource allocation model.
6.3 The college will actively collaborate with SCCCD to create a district-wide plan designed to improve open communication and trust.
Page | 24 STATE CENTER COMMUNITY COLLEGE DISTRICT 2008-2012 STRATEGIC PLAN Goal One: State Center Community College District’s colleges and centers will be the community college learning institution of choice in its service area.
Objectives 1.1 Manage enrollment and increase student retention, persistence, and completion.
1.2 Maintain and improve student processes used in admissions, orientation assessment, and testing to address the needs of a diverse student population.
1.3 Improve student support services throughout the district, including outreach and recruitment; retention; academic and career-occupational advising; and co-curricular, social, and career activities.
Goal Two: The district will promote excellent teaching and learning in all of its colleges and centers, provide them relevant data and support, and celebrate success and improvement.
Objectives 2.1 Increase the persistence rate of students.
2.2 Increase the student progress, achievement and completion rates.
2.3 Improve the course completion rates of pre-collegiate and basic skills of students.
2.4 Provide faculty development opportunities to support excellent teaching and learning.
Goal Three: State Center Community College District will develop, integrate, improve, and coordinate its programs and services to meet the needs of the workplace, providing education and training in English as a Second Language (ESL), basic skills, communication, technological expertise, and specific job-related competencies.
Objectives 3.1 Support and expand current partnerships, which benefit all stakeholder groups, including both employer and student constituencies.
3.2 Increase the course completion rates for credit and non-credit career technical programs.
3.3 Increase the number of quality work experience, internship, apprenticeship, job shadowing, and service learning opportunities.
Goal Four: State Center Community College District will engage in an ongoing and integrated planning process to assess effectiveness and efficiency of its operations.
Objectives 4.1 Utilize research and district-wide communication for fact-based decision making to ensure quality and innovation.
4.2 Utilize strategic planning and research to ensure that all programs and services meet the needs of our students and other stakeholders.
4.3 Enhance educational processes and operations of SCCCD through the appropriate integration of technology at the colleges/centers and district offices.
Page | 25 Goal Five: State Center will manage its resources to provide maximum opportunity to its students, employees, and community.
Objectives 5.1 Increase the diversity of the district employees to reflect the demographics in the communities we serve.
5.2 Increase avenues of internal and external funding for scholarships, capital projects, teaching innovations, and identified district needs.
5.3 Improve the safety and maintenance of the educational environment to meet the current and future needs of students, staff and communities it serves, through managed repair and replacement schedules.
5.4 Implement staff development programs for all district employees that address the goals and objectives of the strategic plan.
5.5 Continue to be fiscally solvent, in compliance with Board policy.
Page | 26 TECHNOLOGY SUPPORT SERVICES ORGANIZATIONAL CHART
Page | 27 Page | 28 INSTRUCTIONAL & SPECIAL USE LABS: As of April 2012
Total Computers in Labs: 2172 Total Number of Labs: 141 Admissions & Records Computer Model Web Room 10 Dell GX270 AR Total 10 Applied Technologies Computer Model AT101A 1 Dell GX280 AT102 31 Dell GX745 AT103 31 Dell GX620 AT104 17 Dell 740 AT110 33 Dell GX620 AT110C 31 Dell GX780 AT110D 1 Dell 620 AT203N 23 Dell GX620 AT203S 32 Dell GX620 AT206 9 Dell GX280 AT206 Laptops 16 Dell D620 AT207 17 Mixed Dell 620 & GX270 AT207 Laptops 16 Dell E6400 AT300 31 Dell Precision T1500 AT301 Laptops 4 Dell M60 AT301N 8 Dell Precision T1500 AT302 35 Dell Precision T3500 AT302 Laptops 16 Dell Latitude D810 AT303 Laptops 30 Dell Latitude D810 AT303 Laptops 30 Dell Latitude D810 AT303A 29 Dell GX620 AT304 27 Dell GX780 AT400 CART computers (5 rooms) 5 Apple iMac & Dell GX280 AT400A 26 Dell XPS 700 AT400B 25 Apple iMac AT400D 24 Apple Mac G5 AT401R 11 IMAC AT501 31 Dell GX745 AT502 12 HP DC7600 AT503 1 Dell GX270 Police Academy Laptops 28 Dell Latitude 2110 Sound Room 1 Apple Mac G5 AT Total 632 Business Ed Computer Model BE Laptops 60 Inspiron 5150
Page | 29 BE120 1 Dell Optiplex 760 BE121 1 Dell Optiplex 760 BE123 27 Dell Optiplex 980 BE127 34 Apple iMac BE129 28 Dell Optiplex 980 BE131 33 Dell Optiplex 755 BE133 42 Dell Optiplex 790 BE134 1 Dell Optiplex 760 BE135 3 Dell Optiplex 760 BE136 1 Dell Optiplex 760 BE137 1 Dell Optiplex 760 BE204 25 Dell Optiplex 760 BE209 31 Dell Optiplex 755 BE214 24 Dell Optiplex 790 BE215 33 Dell Optiplex 745 BE217 37 Dell Optiplex 755 BE218 27 Dell Optiplex 760 BE219 29 Dell Optiplex 760 BE221 35 Dell Optiplex 760 BE222 1 Dell Optiplex 760 BE Total 474 Career Technology Center Computer Model A9 8 Dell GX270 Building "G" 25 Dell GX270 L 28 Dell GX745 Lecture Rooms 8 Dell GX520 N 28 Dell GX780 CTC Total 97 Counseling Computer Model Career Center Lab 3 Dell GX620 LI146 25 Dell GX790 ST202 1 Dell GX520 Transfer Center Lab 2 Dell GX620 Counseling Total 31
Page | 30 Fine, Performing & Communication Arts Computer Model AH102 1 Dell GX780 AH105 1 Dell GX755 AH201 1 Dell GX780 AH202 1 Dell GX780 AH207 1 Dell GX780 MS102 12 Apple Pro & iMac MS220 1 GX760 MS221 1 GX760 MS222 1 GX760 MS223 13 Apple Pro & iMac SC211 - Rampage Lab 11 Dell Optiplex 745 SC211 - Rampage Office 5 Apple iMac FPCA Total 49 Health Science Computer Model G98 11 Dell GX520 HS100 1 Dell GX620 HS130 30 Custom H415 HS132 4 Dell GX520 HS133 1 Custom H415 HS135 1 Custom H415 HS137 1 Custom H415 HS139 1 Custom H415 HS150 1 Apple Mac Mini HS200 1 Dell GX520 HS210 1 Dell GX270 HS220 31 Dell GX780 HS230 2 Dell GX620 HS240 9 Dell GX620 HS250 1 Dell Optiplex 755 HS270 56 Dell GX790 RC118 1 Dell GX755 HS Total 153 Language Arts Computer Model LA Laptops 15 Dell E5400 LA121 31 Dell GX260 LA122 31 Dell GX270 LA123 26 Dell GX280 LA207 37 Dell GX280 LA Total 140
Page | 31 Library Computer Model EOPS 17 GX620 LI103 1 Dell GX780 LI108 37 Dell GX620 LI118 94 Dell Optiplex 745 LI123 16 Dell GX780 LI134 Downstairs 4 Dell Optiplex 520 LI134 Laptops 28 Dell 610 & D830 and HP6320 & Inspiron 2200 LI141 20 Dell GX620 LI142 31 Dell GX280 LI147 7 Dell GX745 LI148 33 Dell Optiplex 745 LI200 7 Dell GX760 LI204 1 Dell GX780 OPACS 23 HP thin Writing Center 6 Dell GX620 LRC Total 325 Math, Science & Engineering Computer Model Greenhouse 1 Dell GX760 Laptops 46 HP 6120 Laptops Biology 36 Dell D520 Lecture Rooms 5 Apple Mac Mini S20 45 Dell Dimension T1500 S235 5 Dell Optiplex 755 S260 10 Apple iMac MS&E Total 148 Old Administration Building Computer Model OAB118 1 Dell GX780 OAB119 1 Dell GX780 OAB125 1 Dell GX780 OAB127 1 Dell GX780 OAB130 1 Dell GX780 OAB131 1 Dell GX780 OAB216 1 Dell GX780 OAB217 1 Dell GX780 OAB225 1 Dell GX780 OAB231 1 Dell GX780 OAB Total 10
Page | 32 Social Science Computer Model CDC 2 Dell GX270 FH101 1 Dell GX620 FH103 1 Dell GX620 SO104 1 Dell GX620 SO123 5 Dell D520 SO212 25 Dell GX755 Social Science Total 35 Others Computer Model Career Center 4 Dell 620 College Activities Reg. 6 Dell 620 DSPS laptops in Cage 26 Dell E5400 Extreme Reg Laptops 19 Dell D630 ST103A 1 Dell GX745 TSS Loaner Laptops 12 Misc Models Others Total 68
Page | 33 SERVER INVENTORY As of May 2012
Directory Name Function Manufacturer Warranty Status SFCALTIRIS02 Virtual Altiris Server Virtual N/A Online SFCAS01 Virtual Application Server 01 Virtual N/A Online SFCAS02 Virtual Application Server 02 Virtual N/A Online SFCAS03 Virtual Application Server 03 Virtual N/A Online SFCAS04 Virtual Application Server 04 Virtual N/A Online SFCAS05 Virtual Application Server 05 Virtual N/A Online SFCAS06 Virtual Application Server 06 Virtual N/A Online SFCAS07 Virtual Application Server 07 Virtual N/A Online SFCAS08 Virtual Application Server 08 Virtual N/A Offline SFCAS09 Virtual Application Server 09 Virtual N/A Online SFCAS10 Virtual Application Server 10 Virtual N/A Online SFCDC01-RO Virtual RO DC Server Virtual N/A Online SFCDC1-08E Virtualized Domain Controller Virtual N/A Online SFCDC2-08E Virtualized Domain Controller Virtual N/A Online SFCDCORG02 Virtual SCCCD.ORG domain Virtual N/A Online SFCFS01 Virtual File Server 01 Virtual N/A Online SFCFS02 Virtual File Server 02 Virtual N/A Online SFCFS03 Virtual File Server 03 Virtual N/A Online SFCIIS01 Virtual IIS Server 01 Virtual N/A Online SFCIIS02 Virtual IIS Server 02 Virtual N/A Online SFCIIS03 Virtual IIS Server 03 Virtual N/A Online SFCLRC001 Virtual Server Virtual N/A Online SFCNTWK01 Virtual Network Server 1 Virtual N/A Online SFCNTWK02 Virtual Network Server 2 Virtual N/A Online SFCNTWK03 Virtual Network Server 3 Virtual N/A Online SFCNTWK04 Virtual Network Server 4 Virtual N/A Online SFCPS01-08R2 Virtual Print Server 1 Virtual N/A Online SFCPS02-08R2 Virtual Print Server 2 Virtual N/A Online SFCPS03 Virtual Print Server 3 Virtual N/A Online SFCPS04 Virtual Print Server 4 Virtual N/A Online SFCPS05 Virtual Print Server 5 Virtual N/A Online SFCPS06 Virtual Print Server 6 Virtual N/A Online SFCPVS-01 Virtual PVS Server Virtual N/A Online SFCSOPHOS01-08R2 Virtual Anti-virus server Virtual N/A Online SFCSOPHOS-02 Virtual Anti-virus server Virtual N/A Online SFCSQL01 Virtual SQL Server 1 Virtual N/A Online SFCSQL01_A Virtual SQL Server 2 Virtual N/A Online SFCSQL02 Virtual SQL Server 3 Virtual N/A Online SFCSS002 Virtual Student Services Server Virtual N/A Online SFCSVCS1-08E Virtualized Services Server Virtual N/A Online SFCSVCS2-08E Virtualized Services Server Virtual N/A Online SFCSVCS3-08E Virtualized Services Server Virtual N/A Offline SFCTT01 Virtual Tutor Track Virtual N/A Offline SFCXENAPP-01 Virtual Xenapp Server Virtual N/A Online WS-BROKER Virtual VDI-Broker Server Virtual N/A Online
Page | 34 Directory Name Function Manufacturer Warranty Status SCTCHYPERV-01 CTC - Hyper-V Server Dell T610 Yes Online SCTCDC01-08E Virtual Domain Controller Virtual N/A Online SCTCFS01 Virtual File Server 1 Virtual N/A Online SCTCPS01 Virtual Print Server Virtual N/A Online SFCHYPERV02 FCC - Hyper-V Server Dell R610 Yes Online SFCTSSXD5-02 Virtual XenDesktop Server Virtual N/A Online SFCVSPHERE01 FCC - VMware vCenter Dell R610 Yes Online SFCESXI01 VMware ESX 4.1 U2 server 01 Dell R910 Yes Online SFCESXI02 VMware ESX 4.1 U2 server 02 Dell R910 Yes Online SFCESXI03 VMware ESX 4.1 U2 server 03 Dell R910 Yes Online SFCESX01 VMware ESX 3.5 server 01 Proliant BL25p No Online SFCESX02 VMware ESX 3.5 server 02 Proliant BL25p No Online SFCESX03 VMware ESX 3.5 server 03 Proliant BL25p No Online SFCESX04 VMware ESX 3.5 server 04 Proliant BL25p No Online SFCESX05 VMware ESX 5.0 server 05 Proliant BL25p No Online SFCESX06 VMware ESX 5.0 server 06 Proliant BL25p No Online SFCMAC01 FCC - Mac OS 10.5 Server Mac Server No Online SFCMAC02 FCC - Mac OS 10.5 Server Mac Server Yes Online SFCLI001 FCC - Library - Millennium IBM Yes Online SFCMNGT01 FCC - MSA Mngt. Server. HP No Online SFCALTIRIS01 FCC - Altiris Server Dell No Online SFCAS001 FCC - Counseling Server Dell No Online SFCILM01 FCC - ILM Server Dell No Online SFCLIC01 FCC - License Server Dell No Online SFCMS001 FCC - MSE Dell No Online SFCSARS01 SARSCALL Server Dell No Online SFCSS001 FCC - Student Services Server Dell No Online SMERCMS001B Clovis Center - Member Server Dell No Online SFCPVS01 FCC - Citrix Provisioning Server 1 Dell Yes Offline SFCPVS02 FCC - Citrix Provisioning Server 2 Dell Yes Offline SFCPVS03 FCC - Citrix Provisioning Server 3 Dell Yes Offline SFCISA01 FCC - ISA Dell No Online SFCKBOX1100 FCC - Dell KBOX Appliance Dell Yes Online
Server Function Warranty Status Physical Servers Yes Online Virtual Servers No Offline N/A - virtualized
Page | 35 AUDIO/VISUAL CLASSROOM INVENTORY As of January 2012
Count Of # of Basic # of Smart Building Name Rooms A/V Rooms rooms Remaining Applied Tech 100 8 0 8 0 Applied Tech 200 4 0 4 0 Applied Tech 300 7 0 7 0 Applied Tech 400 7 0 7 0 Applied Tech 500 2 0 2 0 Applied Tech 600 1 0 1 0 Art/Home Economics 10 0 10 0 Business Education 19 19 0 0 Forum Hall 2 2 0 0 Gym 2 0 0 2 Health Sciences 14 1 12 1 Language Arts 17 0 17 0 Library 8 5 3 0 Music/Speech 8 5 1 2 OAB 11 0 10 1 PE Field House 1 0 0 1 Police Academy 3 0 3 0 Science 26 21 3 2 Social Science 7 0 7 0 Student Services 1 1 0 0 Theater Arts 3 1 0 2 161 55 95 11
Total Rooms With AV – 150 93% of campus with AV in rooms
Page | 36 BASIC AUDIO/VISUAL AND SMART CLASSROOM SPECIFICATIONS
Standard Classroom without Smart Panel Control Box (Basic A/V): Definition: A standard classroom is typically defined as a room with a capacity of less than 60 seats. Projection screen One (1) 8’ x 8’ screen, either manual or electric deployment Data projector installed One (1) projector, 3,000 lumens minimum Two (2) speakers only in the classroom – use the video projector or audio source for audio amplification Source inputs (projector handles switching) External VGA input External audio input (laptop audio out) LAN connection Auxiliary video input (RCA)
Additional Items: Input devices need to be brought in to the room (i.e.: VCR, DVD player, laptop, audio player).
Standard Classroom with Smart Panel Control Box: Definition: A standard classroom is typically defined as a room with a capacity of less than 60 seats. Projection screen One (1) 8’ x 8’ screen, either manual or electric deployment Data projector installed One (1) projector, 3,000 lumens minimum DVD/VCR combination unit installed in the panel Document camera or document station (e.g.: ELMO) Two (2) speakers and audio amplifier Smart Panel input controller External VGA input External audio input (laptop audio out) LAN connection Auxiliary video input (RCA)
Additional Items: Input devices need to be brought in to the room (i.e.: laptop, audio player).
Page | 37 Large Group Instruction (LGI) Classrooms: Definition: An LGI classroom is typically defined as a room with a capacity of greater than 60 seats. Projection screen Two (2) 10’ x 10’ screens or two (2) 8’ x 8’ screens depending upon layout of the room - electric deployment Data projector installed Two (2) projectors, 3,000 lumens minimum (# of projectors also determined by room layout) DVD/VCR combination unit Document camera or document station (e.g.: ELMO) Minimum five (5) speakers, (two (2) front and two (2) rear plus one (1) subwoofer) Smart Panel input controller External VGA input External audio input (laptop audio out) LAN connection Auxiliary video Input (RCA) Screen Control Lighting Controls
Page | 38 COMPUTER HARDWARE STANDARDS As of April 2012
Standard Lab, Faculty, or Staff Desktop High-end Lab, Faculty, or Staff Desktop Computer Computer Machine Type Dell Optiplex, choice of form factor Dell Optiplex, choice of form factor Memory 4 GB 6-8 GB Processor Intel i5 Intel i7 Storage 250 GB hard drive, DVD & CD-R/W drives 300 GB hard drive, DVD & CD-R/W drives Video Card Onboard 512 MB Network Card NIC NIC Monitor 20” flat panel monitor 20” flat panel monitor Sound Sound bar Sound bar Mouse 2-button optical scroll mouse 2-button optical scroll mouse Keyboard Enhanced multimedia keyboard Enhanced multimedia keyboard Warranty 3-year standard Dell warranty 3-year standard Dell warranty
Lab Laptop Computer Non-Lab Laptop Computer for Faculty or Staff, Standalone and Docked Machine Type Dell Latitude E5400 Series with 14” monitor Dell Latitude E6400 Series with 14” monitor Memory 4 GB 4 GB Processor Intel i5 Intel i5 Storage 200 GB hard drive, DVD & CD-R/W combo 200 GB hard drive, DVD & CD-R/W combo drive drive Video Card Onboard Onboard Network Card NIC NIC Monitor N/A If docked, single or dual monitor, 19” - 20” Wireless B/G onboard B/G onboard Sound N/A N/A Mouse N/A N/A Keyboard N/A N/A Warranty 3-year standard Dell warranty 3-year standard Dell warranty Cart Laptop cart required for each laptop lab Carrying case. Docking station if needed.
Tablet Computer, Mac Platform Tablet Computer, PC Platform Machine Type Apple iPad Dell Latitude ST Memory N/A 2 GB Processor A5X, dual-core Intel Atom (Z670) Storage 16GB 128 GB hard drive Dimensions 9.5"H x 7.31"W x 0.37"D 10.63"H x 7.32"W x 0.59"D Display 9.7” LED 10.1” WXGA Weight 1.44 lbs 1.8 lbs Connectivity Wi-Fi (802.11 a/b/g/n) and Bluetooth 4.0 Dell Wireless 1535C (802.11 a/b/g/n 1x1) and Bluetooth 4.0 LE combo card Video HD (1080p), up to 30 frames per second with Integrated HD (720p) front facing video audio webcam Camera 5-megapixel 5-megapixel Battery Life Up to 10 hours Up to 6 hours Warranty AppleCare+ 3-year standard Dell warranty Case iPad Smart Cover Carrying case
Page | 39 Page | 40 TECHNOLOGY REQUEST FORM PROCESS
Page | 41 Page | 42 WIRELESS ACCESS POLICIES AND PROCEDURES
WLAN Access for District-Owned Equipment
Policy: It shall be the policy of Fresno City College, Reedley College, and District Centers to provide a secure wireless local area network (WLAN) for faculty and staff. WLAN configuration settings will be provided to faculty and staff to enable wireless connectivity for computing devices, especially those transmitting and receiving confidential student data. Campus technicians will assist in the setup and configurations of district-owned devices. (For personal equipment see: WLAN Access for Personal Equipment)
Purpose: The purpose of this policy is to provide a secure wireless network connection for faculty and staff to our WLAN. The goal is to provide ubiquitous wireless network coverage on campus; to provide faculty and staff secure options to connect to the district network resources; to provide a system that protects the campus network and those connected through security policies; and to provide alternative connectivity to support and enhance the faculty and staff’s ability to provide support and services to campus constituents at Fresno City College, Reedley College, and District centers.
Procedure: Faculty or staff will bring computing devices to the Director of Technology’s office (or other designated locations) where they can obtain wireless configurations settings and instructions on connecting to the secure WLAN. The campus technology department will provide technical support in the configuration of district-owned equipment.
To insure network security, faculty and staff receiving and transmitting confidential data will be required to maintain security settings provided by the Director of Technology’s office. These access settings will be different from those established for personally owned devices.
Faculty and staff will be required to use a network logon ID and password provided by the Director of Technology’s office. This account will be enabled and the faculty and staff members will be given their logon ID and password. If the faculty or staff member forgets their logon ID or password, they would contact the Helpdesk to have the password reset.
The campus will set minimum standards for computing devices connecting to the campus WLAN. A determination will be made by the Director of Technology as to the level of system patches and anti- virus definition dates required for WLAN access. Those devices not meeting the standards will be directed through a web browser where they can obtain the necessary patches and virus definitions. In addition, our web portal will make cursory scans to make sure malicious software is not present on computers attaching to the network.
Once the account is activated, proper network authentication is achieved, and patch and anti-virus standards are met, the faculty or staff member will be allowed access to the wireless network.
Page | 43 WLAN Access for Personal Equipment
Policy: It shall be the policy of Fresno City College, Reedley College, and District Centers to provide wireless network configuration settings and instruction to students, faculty, and staff to enable them to connect personal computing devices to the campus wireless area network. Campus technicians will not be permitted to configure (actually do the work) on non-institution owned equipment due to the liability associated with working on personal equipment and issues related to using public funds on non-district- owned equipment. (For district-owned equipment see: WLAN Access for District-Owned Equipment)
Purpose: The purpose of this policy is to provide a method for permitting students, faculty, and staff connectivity to our wireless local area network (WLAN). The goal is to provide ubiquitous wireless network coverage on campus; to provide students, faculty and staff additional opportunities to connect to the Internet; to provide a system that protects the campus network and those connected through security policies; and to provide alternative learning opportunities, which will enhance the college experience at Fresno City College, Reedley College, and District Centers.
Procedure: Students, faculty, or staff members come to the Director of Technology’s office (or other designated locations) where they can obtain wireless configurations settings and instructions on connecting to the WLAN.
The campus technology department will provide limited technical support in the configuration of non- institutional owned equipment. Support staff will act in an advisory manner.
To insure network security, faculty, staff, or students’ personally owned devices will be required to configure their wireless devices to settings provided by the Director of Technology’s office. These access settings will be different from those established for district-owned devices.
Faculty, staff, and students will be required to use a network logon ID and password provided by the Director of Technology’s office. This account will be enabled and the student, faculty, or staff member will be given their logon ID and password. If the student, faculty, or staff member forgets his or her logon ID or password, they would contact the Helpdesk.
The campus will set minimum standards for computing devices connecting to the campus WLAN. A determination will be made by the Director of Technology as to the level of system patches and anti- virus definition dates required for WLAN access. Those devices not meeting the standards will be directed through a web browser as to where they can obtain the necessary patches and virus definitions. In addition, our web portal will make cursory scans to make sure malicious software is not present on computers attaching to the network.
Once the account is activated, proper network authentication is achieved, and patch and anti-virus standards are met, the student, faculty, or staff member will be allowed access to the wireless network.
Page | 44 ADA WORKSTATIONS IN COMPUTER LABS As of April 2012
Division Room Qty Model Accessible Desk Admissions and Records Web Room 10 Dell GX270 No Applied Technology AT102 31 Dell 745 No Applied Technology AT103 31 Dell GX620 No Applied Technology AT110C 33 Dell GX620 No Applied Technology AT110D 31 Dell 780 No Applied Technology AT203N 23 Dell GX620 No Applied Technology AT203S 32 Dell GX620 No Applied Technology AT300 31 Dell Precision T1500 No Applied Technology AT302 31 Dell Precision T3500 No Applied Technology AT303A 29 Dell GX620 No Applied Technology AT304 27 Dell 780 No Applied Technology AT400A 25 Dell XPS Yes Applied Technology AT400B 25 Apple iMac Yes Applied Technology AT400D 21 PowerMac G5 Yes Applied Technology AT401R 11 Apple iMac No Applied Technology AT501 31 Dell 745 No Applied Technology AT502 12 HP DC7600 No Business Education BE123 27 Dell Optiplex 980 Yes Business Education BE127 33 Apple iMac Yes Business Education BE129 28 Dell Optiplex 980 No Business Education BE131 33 Dell Optiplex 755 Yes Business Education BE209 33 Dell Optiplex 755 Yes Business Education BE214 25 Dell Optiplex 790 No Business Education BE215 33 Dell Optiplex 745 No Business Education BE217 37 Dell Optiplex 755 Yes Business Education BE218 27 Dell Optiplex 760 No Business Education BE219 29 Dell Optiplex 760 Yes Career Technology Center G 25 Dell GX270 No Career Technology Center L 27 Dell Optiplex 745 No Career Technology Center N 29 Dell Optiplex 780 No College Activities C-A 6 Dell GX620 No Health Science G98 11 Dell GX520 Yes Health Science HS130 30 H415 (Proprietary) No Health Science HS132 4 Dell Optiplex 755 No Health Science HS220 31 Dell Optiplex 780 No Health Science HS240 8 Dell GX620 No Language Arts LA121 31 Dell Optiplex 755 Yes Language Arts LA122 31 Dell Optiplex 755 Yes Language Arts LA123 26 Dell Optiplex 755 No Language Arts LA207 37 Dell Optiplex 755 Yes
Page | 45 Division Room Qty Model Accessible Desk Learning Resource Center LI108 37 Dell GX620 No Learning Resource Center LI118 94 Dell Optiplex 745 Yes (6 desks) Learning Resource Center LI123 16 Dell Optiplex 780 No Learning Resource Center LI134 EOPS 17 Dell GX620 No Learning Resource Center LI134B 6 Dell GX620 Yes Learning Resource Center LI141 17 Dell GX620 No Learning Resource Center LI142 31 Dell GX280 Yes Learning Resource Center LI146 37 Dell GX280 No Learning Resource Center LI147 7 Dell Optiplex 745 No Learning Resource Center LI148 33 Dell Optiplex 780 Yes Learning Resource Center LI200 7 Dell Optiplex 760 No Math Science and Engineering S20 43 Dell Precision T1500 No Music Speech MS102 12 Apple Mac Pro & iMac No Music Speech MS223 11 Apple iMac No Social Science SO212 25 Dell Optiplex 755 No Student Center SC211 (Rampage) 11 Dell Optiplex 745 No
Total 1439
Accessible Desks Yes 17 No 39 56 30% Completed
Page | 46 ACCESSIBLE COMPUTER WORKSTATION EQUIPMENT
HARDWARE 2.0 GHZ dual core
2 GB RAM
40 GB hard drive
19” LCD display
Trackball
Large print keyboard
Headset microphone
Stereo speakers
FURNITURE Adjustable desk 24” – 32” in height
Articulating monitor arm
SOFTWARE SuperNova Access Suite (screen reader and magnifier)
Dragon Naturally Speaking (speech control)
SOURCES
Page | 47 Page | 48 REPLACEMENT CYCLE DOCUMENT
During the spring of 2005, a plan was proposed and accepted that would systematically replace computers on the campus that did not meet the agreed upon minimum configuration or exceeded more than four years in age. The recommendation was made to follow as closely as possible the TCO recommendations of the State Chancellors Office (three-year replacement cycle). Although the State Chancellors recommendations are for a three-year replacement cycle, Fresno City College considers various factors including, but not limited to, student access needs, curriculum needs, budget, software application demands, level of user usage, and overall computer usage per hour when determining replacement.
Funding for the plan is carried out primarily through decision packages (funded through lottery monies) and agreed upon by the Vice President of Instruction, the Vice President of Student Services, the Vice President Administrative Services, and the College President. The decision package process involves consultation with each of the division deans of instruction, Student Services, and the Director of Technology. The Technology Request Form is submitted to the Director of Technology for review with standards and for quote development prior to decision package submission.
Prioritization for replacement typically follows the guidelines below but can deviate with consent of the supervising manager: 1. Instructional computer labs that do not meet the minimum standard 2. Non-instructional computer labs 3. Faculty, staff, or administrator computers
Prioritization within each category is done in consultation with the division dean and the Director of Technology.
The replacement cycle has been suspended temporarily due to budget constraints. The spreadsheet containing the replacement cycle inventory is not included in this report but is available upon request from the Technology Support Services office.
Page | 49 ACRONYM GLOSSARY AP Access Point CDC Child Development Center CTC Career Technology Center DSP&S Disabled Student Programs & Services EOPS Extended Opportunity Programs and Services ERC Employment Resource Center FCC Fresno City College FTES Full Time Equivalent Student IDEA Interdisciplinary Electronic Arts IOS Internetwork Operating System IPTV Internet Protocol Television iSCSI Internet Small Computer System Interface LAN Local Area Network LMS Learning Management System MCRT Micro Computer Resource Technician MCS Micro Computer Specialist MFD Multi-Function Device MIMO Multiple Input, Multiple Output MSA Modular Smart Array NAC Network Access Control OAB Old Administration Building PoE Power over Ethernet QoS Quality of Service SAN Storage Area Network SARS Student and Resource Scheduling Software SCCCD State Center Community College District SPC Strategic Planning Council TAC Technology Advisory Committee TCC Technology Coordination Committee TCO Total Cost of Ownership TRF Technology Request Form TSS Technology Support Services UPS Uninterrupted Power Supply VDI Virtual Desktop Infrastructure VoIP Voice over Internet Protocol VSS Volume Shadow Copy Service WLAN Wireless Local Area Network
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