IHD Letterhead Template

Reg. No.: 1993/003736/07

9 Galaxy Avenue Linbro Park Johannesburg 2018 年 5 月 21 日星期一 2010

Mrs S A Ungerer Tugela Pharmacy PO Box 651727 PO Box 640 Benmore, 2010 Bergville South Africa 3350 Tel (27-11) 458 2222 Dear Mrs Ungerer Fax (27-11) 458 2299 Internet: http://www.ihd.com RE: CREDIT FACILITIES

Welcome to trading with International Healthcare Distributors (Pty) Ltd (IHD).

We are pleased to advise that your credit application has been successful, and an account has been opened in the name of Tugela Pharmacy, account number 000000. Please note this account number as it must be quoted when placing any orders with IHD. The total credit limit marked against this account is R20000 (Twenty thousand rand) and, unless you have requested a specific credit limit against each of our client companies, the total credit limit has been divided equally amongst our clients and a printout of the breakdown has been attached for your perusal. If you want specific changes to be effected to the client credit limits, please liaise with A N Other (contact details provided below). Please respect the credit limit. Once you have exceeded your limit your account will be automatically placed on hold for the client concerned until such time as payment is received.

ACCOUNT QUERIES We would like to take this opportunity to confirm that IHD acts as agent for and distributes on behalf of a number of client companies (principals) and the products purchased are governed by the General Terms and Conditions and by each of our clients’ Individual Terms and Conditions. Accounts are nett and payable 30 days from date of statement unless specific arrangements to the contrary have been concluded. Payments are due on or before the last day of the month and can be effected electronically or by means of a direct deposit into our bank account. Our banking details are as follow:

Bank : Nedbank Bank : Absa Branch : Fox Street Branch : Booysens Branch Account No : 1908 599 863 Account No : 4052 172 017 Branch code : 19-08-05-00 Branch code : 334105

Please ensure that your account number is quoted on the deposit slip and that it is correctly captured by the bank. Once payment has been effected, please fax a copy of the deposit slip to our Credit Control Department at 0861-273348 or 011 – 458 2682 to ensure that your payment is correctly allocated to your account. Your account has been allocated to A N Other, Telephone Number 011 – 372 2000. If you have any queries on your statement please contact A N Other immediately to ensure speedy attention. In the event of queries pertaining to proof of delivery (POD) documents, we request that these be brought to our attention within 30 days of date of statement. Within this time frame, the POD documentation will still reside on the live database and retrieval is speedy. However, past this cut-off date the information will have been archived and accessing takes much longer. Credits or adjustments on this type of query can only be affected once the POD has been sourced. Therefore, a delay in requesting documentation and longer search time will result in delays in the processing of credits.

ORDERS There are two ways in which you can place orders with IHD. Firstly, electronically through IHD’s Internet based Futurewave system. This is a free service that also provides valuable business management information. If you would like to become a Futurewave user please speak with your customer liaison person, Y Me, telephone number 1234567, or contact the talkBACK line on 0800 11 36 17.

Telephonic and fax orders can be placed via the national sharecall number 08600-SALES (08600-72537). This is a voice and fax number whereby you only pay for the cost of the call to your local exchange and the balance is carried by IHD. The Internal Sales team is available weekdays from 7am to 7pm, 8am to 2pm on Saturdays and 8am to 11am on public holidays. IHD only closes on Good Friday and Christmas Day.

RETURNS Should you wish to return a product for credit please contact the Customer Returns department on 0861-CREDIT (0861-273348). You will be provided with a claim reference number and the instruction will be given to our courier service to uplift the returned product. A credit note will be raised only once the returned product has been received and the credit approved.

Please note that, as per international quality assurance standards stipulated by the manufacturers, fridgeline items cannot be returned under any circumstances. For this reason when ordering fridgeline items you will be sent a confirmation fax of your order, and will be asked to contact IHD if there is an error. If you do not contact IHD within the specified time frame it will be presumed that the order as captured is correct and it will be supplied as such.

GENERAL QUERIES The national talkBACK line operates via a toll-free number 0800 11 36 17 and is available from 7am to 7pm Monday to Friday, and 8am to 2pm on Saturdays. The team will be able to address any service queries as well as provide general information.

EMERGENCIES Should you urgently require a product in a life-saving situation, IHD operates an Emergency Service on 0800 11 36 16. This service is available 24 hours a day, 365 days a year. Please note that the Emergency Service is exclusively for patient emergency situations. Unfortunately, this service is costly and open to abuse. IHD therefore closely monitors usage of the Emergency Service by each customer on a monthly basis.

Please note that all calls into the 08600-SALES, 0861-CREDIT, talkBACK and Emergency Service numbers are recorded. These recordings are utilised for ongoing staff training and ultimately assist IHD to improve customer service. Further information about each of these services, as well as the policies implemented by IHD, is available on the IHD website: www.ihd.com

Yours sincerely

Derek Dietrich National Credit Manager Fax no. (011) 458 2682