Request Under the Freedom of Information (Scotland) Act 2002 ( the Act )

Freedom of Information Team Chief Executive’s Department Glasgow City Council City Chambers George Square Glasgow G2 1DU Phone 0141 287 1055 Email [email protected]

Our Ref FOI 6161282

28 June 2017

Sent by email to [email protected]

Dear Ms Soper

Request under the Freedom of Information (Scotland) Act 2002 (“the Act”)

Thank you for your email received on 12 May 2017 requesting that the following information be provided to you:

“o What Applications are you running for: o Finance? o HR? o Payroll? o Project? o CRM? o Manufacturing? o Sourcing? o Invoice Scanning Tool? o Are you using Config Snapshot? o What BI Tool are you using?

o What versions of the above Applications are you running? o When was your last Application upgrade? o Are you planning another upgrade in the next 12-18 months? o Do you have an Oracle support partner for applications? If so who? o Do you have an SAP support partner for applications? If so who? o What kind of support is included in the contract/s (functional/technical/etc.?) o What is the value of the SAP application support contract and when does it end? o What is the value of the Oracle application support contract and when does it end? o When does the SAP and/or Oracle contracts expire?

o Are you running any Oracle Databases, if so what versions are you running? o Are you running any SAP Databases if so what versions are you running? o What applications are being run on these Databases? o Are you planning another Database upgrade in the next 12-18 months? o Do you have an Oracle support partner for Databases? If so who? o Do you have an SAP support partner for Databases? If so who? o What is the value of the database support contract for SAP and when does it expire? o What is the value of the database support contract for Oracle and when does it expire? o Where are the databases held? Hosted, onsite/offsite? o If not, how many in-house DBAs do you have?

o Where do you advertise any Oracle and/or SAP procurement opportunities? o Who is responsible for looking after the contract for the Oracle and/or SAP estate? o Who is responsible for looking after the licenses for the Oracle and/or SAP estate? o How much do you pay annually for Oracle Support & Maintenance and when does it renew? o How much do you pay annually for SAP Support & Maintenance and when does it renew? o Do you work with off-shore partners?”

Glasgow City Council (“the Council”) is treating your request as a request under the Freedom of Information (Scotland) Act 2002.

In accordance with Section 17 of the Act we would advise you that some of the information you are looking for is not held by the Council. Neither does anyone else hold it on our behalf. Accordingly we are unable to comply with your request in full. This is because some of the information is held by ACCESS.

The Council's ICT services are delivered through a Limited Liability Partnership called ACCESS which is a joint venture with shared ownership (49:51) between Glasgow City Council and Serco. The Council has a 10 year contract with ACCESS which commenced on 1 April 2008. The ICT Services managed by ACCESS incorporate all aspects of ICT. As a Limited Liability Partnership they are not subject to the Act.

Taking each part of your request in turn, the Council can respond as follows:

Finance

SAP ECC

SAP HCM

Payroll

SAP Payroll GB

Project

Microsoft Project 2010 and ADAPT, a bespoke application

CRM

Lagan

Manufacturing In accordance with Section 17 of the Act we would advise you that the information you are looking for is not held by the Council. Neither does anyone else hold it on our behalf. Accordingly we are unable to comply with this part of your request.

The information you have requested is held by RSBi, part of City Building (Glasgow) LLP the former Building Services. You may wish to make a Freedom of Information request to them by contacting:

City Building (Glasgow) LLP 350 Darnick Street Glasgow G21 4BA Telephone 0141 287 2200 Fax 0141 287 2159 E-mail [email protected]

Sourcing

SAP Public Sector Procurement

Invoice Scanning Tool

WNS Accounts Payable workbench

Are you using Config Snapshot

What BI Tool are you using

SAP Business Objects 4.1

What versions of the above Applications are you running

SAP ECC is on SP 18, SAP HCM is on 604 SP 109 and 605 SP 86, Business Objects is on SP7.7

When was your last Application upgrade

2017

Are you planning another upgrade in the next 12-18 months

No, although application will be patched on an ongoing basis

Do you have an Oracle support partner for applications? If so who

Do you have an SAP support partner for applications? If so who

SAP

What kind of support is included in the contract/s (functional/technical/etc.?)

All aspects What is the value of the SAP application support contract and when does it end?

This information is not held by the Council. The information is held by ACCESS who have advised that they are unable to disclose the information as they deem it to be commercially sensitive. As a Limited Liability Partnership ACCESS is not subject to the Act, therefore we are unable to provide further details.

What is the value of the Oracle application support contract and when does it end

N/A

When does the SAP and/or Oracle contracts expire

March 2018 (by this, we assume you mean application contracts)

Are you running any Oracle Databases, if so what versions are you running?

Yes, 10/11g databases

Are you running any SAP Databases if so what versions are you running

SAP ASE, SAP Hana, SAP MaxDB

What applications are being run on these Databases

SAP applications, SAP BW, SAP Content Server

Are you planning another Database upgrade in the next 12-18 months

Do you have an Oracle support partner for Databases? If so who

Do you have an SAP support partner for Databases? If so who

SAP

What is the value of the database support contract for SAP and when does it expire?

What is the value of the database support contract for Oracle and when does it expire?

N/A

Where are the databases held? Hosted, onsite/offsite

Onsite If not, how many in-house DBAs do you have

This information is not held by the Council. The information is held by ACCESS who have advised that they are not willing to disclose the information as it relates to their staffing levels. As a Limited Liability Partnership ACCESS is not subject to the Act, therefore we are unable to provide further details.

Where do you advertise any Oracle and/or SAP procurement opportunities

ACCESS has established procurement processes that conform to all applicable legislation (large procurement exercises will be advertised in all applicable journals etc.)

Who is responsible for looking after the contract for the Oracle and/or SAP estate

ACCESS

Who is responsible for looking after the licenses for the Oracle and/or SAP estate

ACCESS

How much do you pay annually for Oracle Support & Maintenance and when does it renew

How much do you pay annually for SAP Support & Maintenance and when does it renew

Do you work with off-shore partners?

Yes

If you are dissatisfied with the way Glasgow City Council has dealt with your request you are entitled to require the Council to review its response. Please note that for a review to take place you must:

 Lodge a written requirement for a review within 40 working days of the date of this letter  Include a correspondence address and a description of the original request and the reason why you are dissatisfied  Address your request to the Director of Governance and Solicitor to the Council:

Director of Governance and Solicitor to the Council Glasgow City Council City Chambers George Square Glasgow G2 1DU

Email: [email protected]

You will receive notice of the results of the review within 20 working days of receipt of your request. The notice will state the decision reached by the reviewing officer as well as details of how to appeal to the Scottish Information Commissioner if you are still dissatisfied with the Council’s response. You must request an internal review by the Council before a complaint can be directed to the Scottish Information Commissioner. For your information at this stage, an appeal can be made to the Scottish Information Commissioner by contacting her office as follows if you do remain dissatisfied with the outcome of the Council’s review decision -

Address: Kinburn Castle, Doubledykes Road, St Andrews, KY16 9DS. Email: [email protected] Telephone: 01334 464610 You can also use the Scottish Information Commissioner’s online appeal service to make an application for a decision: www.itspublicknowledge.info/appeal

Please note that you cannot make an appeal to the Scottish Information Commissioner until you have first requested an internal review by the Council.

If you wish to submit a complaint to the Council in relation to the manner in which it has handled your request for information then you can do by requesting that the Council review its response. Details of how to request a review are set out in the above paragraph “Right of Review”.

Yours sincerely

Freedom of Information Team Chief Executive’s Department