Opera (Property Management System)

Opera is a computer-based, Property Management System. Opera system contains 4 sets of computer soft ware packages capable of supporting a variety of activities in Front and Back office of the Hotel.

Opera is a property management system (PMS) used by over 200,000 hotels worldwide. It is therefore by far, the most popular system used in hotels, and those students wishing to pursue a career in Front Office, and Reservation Dept. must understand how Opera works.

Like all PMS’s, Opera is designed to automate hotel reservations, reception, housekeeping etc in order to increase efficiency and reduce time taken for processing the above information.

Opera helps front office employees/ students to perform functions related to:-

 Reservation Management

 Room Management

 Guest Account Management

 General Management

Statement of Purpose

Students will achieve the following benefits by completing Opera (computerised reservations system) lesson plans:

 A starting point as a front office guest relation officer/Receptionist

 Managing the complexity of front office communication between the front office and other departments. (housekeeping, food and beverage and engineering departments)

 Responding and solving and reacting appropriately to unexpected problems, complaints, changes in routine and breakdown.

 Fulfilling the responsibilities and providing excellent services exceeding our guests’ expectation.

 Transferring skills and knowledge to new members.

 Achieving high income position as Night Manager or duty manager

1 Computerised Reservation system ( Opera Version 5.5) Manual RESERVATION PROCEDURES (STEP-BY-STEP)

Step (1); Click on the icon Opera Login (highlighted in red).

Once you clicked on the icon, your page should look like below.

Step (2); Type in your username and password; then click login.

2 Computerised Reservation system ( Opera Version 5.5) Manual After you have typed the information and clicked login your page should look like below.

3 Computerised Reservation system ( Opera Version 5.5) Manual Step (3); Click PMS (property management system) (highlighted in yellow)

4 Computerised Reservation system ( Opera Version 5.5) Manual Step (4); Click on the icon, Reservations (highlighted green) and on the side tab click New Reservation (highlighted blue).

Step (5); after clicking New Reservation this window should open up. Now type in the arrival date, number of nights 5 Computerised Reservation system ( Opera Version 5.5) Manual

The Infinity Vibe Hotel 2102 Pyrmont St Darling Harbour, 2000 Sydney, NSW. staying, and number of adults, children then click ok. (highlighted purple).

6 Computerised Reservation system ( Opera Version 5.5) Manual Step (6); Choose a room type and price then click OK. (Room type highlighted red, price highlighted orange)

7 Computerised Reservation system ( Opera Version 5.5) Manual Step (7); Fill in details such as Family name, first name, res. Type, source, payment; credit card No. & exp. date; any important information.

8 Computerised Reservation system ( Opera Version 5.5) Manual When finished inputting the information your page should look like below. Then click OK.

9 Computerised Reservation system ( Opera Version 5.5) Manual If steps followed correctly, the Reservation process is completed. And they system will give you the reservation number or confirmation number.

CHECK IN PROCEDURES. (STEP-BY-STEP)

Step One; After following the steps of the reservation process, you will come to this page. Click on the Front Desk icon (highlighted red) and click the Arrivals tab (highlighted in orange).

10 Computerised Reservation system ( Opera Version 5.5) Manual Step Two; your page should look like below, now type in the name you typed into the previous reservation steps.

11 Computerised Reservation system ( Opera Version 5.5) Manual Step Three; After typing in the name click search, and your name should appear. Click on the name and click Check In (highlighted in yellow).

12 Computerised Reservation system ( Opera Version 5.5) Manual

Step Four; After clicking Check In this window should appear, choose an available room then click OK. (highlighted in green).

13 Computerised Reservation system ( Opera Version 5.5) Manual Step Five; After clicking OK. A window should pop up saying (Name… Checked in successfully) Shown below

14 Computerised Reservation system ( Opera Version 5.5) Manual If steps are followed correctly you have completed the Check In

process.

CHECK OUT PROCEDURES. (STEP-BY-STEP)

15 Computerised Reservation system ( Opera Version 5.5) Manual Step One; After following the steps of the reservation process, and have successfully Check In your guest. You will come back to the menu. Now you will click Cashiering tab (highlighted red) and click the Billing tab (highlighted orange).

Step Two; After clicking the billing tab a Cashier Login window will appear, type in your password you have used when you have logged into the Opera system. Then click Login.

16 Computerised Reservation system ( Opera Version 5.5) Manual Step Three; Type in the room number or Name of the person you have check-in and click search. (highlighted yellow).

17 Computerised Reservation system ( Opera Version 5.5) Manual click Select. (highlighted green)

Step Five; After clicking Select the bottom window should appear. If there is any charges to be made on the account click Post, but if there is none, you click the Settlement Tab (highlighted blue).

18 Computerised Reservation system ( Opera Version 5.5) Manual Bianca Davis (Hotel Owner) Phone: (02) 9578 1098 Fax: (02) 8475 9854 Email: [email protected]

Step Six; Click Early Departure (highlighted purple) then click OK.

19 Computerised Reservation system ( Opera Version 5.5) Manual

Step Seven; After clicking OK the payment window will appear, now click Post.

20 Computerised Reservation system ( Opera Version 5.5) Manual Step Seven; After clicking post you will return back to the billing window. Print out the folio by clicking the Folio tab (highlighted pink), then click Check Out.

21 Computerised Reservation system ( Opera Version 5.5) Manual Bianca Davis (Hotel Owner) Phone: (02) 9578 1098 The Infinity Vibe Hotel The Infinity Vibe Hotel Fax: (02) 8475 9854 2102 Pyrmont St 2102 Pyrmont St Email: [email protected] Darling Harbour, 2000 Darling Harbour, 2000 Sydney, NSW. Sydney, NSW.

steps are followed correctly the guest will check out and you will receive a window saying the guest has successfully checked out, and you will return back to the menu.

Next step is to issue the guest with a room key, and ask if they need any assistance with their luggage.

This the not the completion but it is a simple guidelines for your to star.

With Regards

Philip Maw

22 Computerised Reservation system ( Opera Version 5.5) Manual