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Microsoft Windows Small Business Server 2003 Customer Solution Case Study

Indian Fast Food Restaurant Lowers Cost of Operations

Overview “We chose Microsoft Windows Small Business Country or region: India Server 2003 as it has the lowest acquisition cost as Industry: Food and Beverage well as the lowest total cost of ownership.” Customer Profile Vikram Nair, Managing Director, Sahsha Foods Sahsha Foods, a startup in the food and beverage market, is promoting the concept of quick-service Indian food in India and overseas. As the first of its kind Sahsha Foods opened its first Indian fast-food restaurant called in India, Sahsha Foods is planning growth to over 100 outlets by 2008. The Khaaja Chowk in Gurgaon, India. It has to contend with first of these restaurant outlets is Khwaja competition from other fast food chains, attracting and retaining Chowk. the best talent, and offering high-quality food consistently at Business Situation reasonable prices. A new entrant in the fast food market and competing with established brands, Khwaja Chowk required a To achieve this, the company implemented a hospitality solution comprehensive IT solution to manage its operations as well as maintain quality. that would take care of inventory, stores, and billing and provide management reports that would aid in better planning and Solution The Fortune Restaurant and Bar solution execution. is based on client-server architecture, with Microsoft® Windows® Small Business Server 2003 and SQL Server™ Sahsha Foods implemented IDS's Fortune Restaurant and Bar

2003 forming the backbone of the solution on Microsoft® Windows® Small Business Server 2003, solution. The solution offers an easy-to- use graphical user interface, which can customized to their requirements. be operated by non-IT experts.

Benefits The restaurant has been able to standardize and streamline  Up and running quickly processes, thereby lowering costs. In addition, a clear  Lower cost of operation  Improved manageability technology roadmap ensures that it has safe-guarded its  Standardizing processes technology investments for the future.  IT Investment worthy of the business's plans “As a small Situation IDS suggested that Sahsha Foods Sahsha Foods India Private Limited, implement its Fortune Restaurant and Bar organization, we did founded in 2003, has recently opened its (R&B) solution. This solution has been not want a complex IT first restaurant, an Indian fast food developed on the Microsoft Windows Small restaurant called Khaaja Chowk in Business Server System™ operating infrastructure. Gurgaon, a suburb of New Delhi. This system, using the Microsoft Windows However, we wanted to restaurant brings Indian street food into a Server™ 2003 operating system (part of fast food environment. The company uses Microsoft Windows Server System™ implement a solution the motorized rikshaw (a three-wheeler integrated server software) and Microsoft that could grow to meet used as public transport across the SQL Server™ 2000. country) as its brand ambassador, and has our requirements in the even placed one in the restaurant itself. “Looking at the small size of our future. With Microsoft The company hopes to expand into a organization, we realized that Microsoft national fast food chain over the next few Windows Small Business Server 2003 Small Business Server years. The fast food business is highly offers the most comprehensive price- and Fortune R&B we competitive with razor thin margins and performance,” comments Ankur Tiwari, high turnover. To succeed as a new entrant Manager–Operations and Information have made our IT in this market, Sahsha Foods had to Technology, Sahsha Foods. investment ready for ensure that its costs remain under control, while maintaining quality. In the beginning, a local area network was the future.” set up on with one client and one server. Ankur Tiwari, Manager – Operations and IT, Also, it would require reports with pertinent “To begin operations in a 98-seat Sahsha Foods business data that would help the restaurant, we required only two terminals. organization streamline items offered on The server, placed in the restaurant, is also the menu. To generate reports on what used for billing purposes,” comments items are doing well, which items should be Ankur, Sahsha Foods. removed and how to expand the menu, it would require an IT solution with built-in Windows Small Business Server 2003 was business intelligence reports. implemented by IDS in just one day. Then it took another day to deploy the Fortune With these objectives in mind, the R&B solution. restaurant decided to begin operations only after implementing an IT solution that The next step was to customize the would help reduce costs, improve business application to Khaaja Chowk’s operations and manage billing. The requirements. Over a period of 15 days, the company approached Intellect Data IDS team worked closely with the IT team Systems & Software Pvt. Ltd. (IDS), a at Sahsha Foods to customize various leading provider of software solutions for parameters. This process is known as the hospitality industry. parameterization, in which the users customize the application; for example, feed in their own requirements such as Solution ingredients, menu details, and so forth. Fortune R&B, a modular solution, provides infrastructure that will help with all an integrated food and beverage and operational activities of the restaurant such materials management module. The food as generating cost of each dish, and beverage module allows for two types maintaining a record of raw materials used. of cost calculations. Materials management With the help of its IT infrastructure Khaaja allows inventory of raw materials as well as Chowk has been able to lower the cost of half-cooked food items. This solution also operations considerably. has billing and cashiering modules and has inbuilt security features. Besides, Fortune Improved Manageability R&B has also been deployed at the central Sahsha Foods wanted to deploy kitchens of Khaaja Chowk. technology infrastructure that would be easy to manage. As a small start-up, the organization did not want to hire additional Benefits head-count to maintain its IT infrastructure. Khaaja Chowk has become a popular With Microsoft Small Business Server destination from college students to 2003, it has been able to implement a families with children and young simple and manageable solution. professionals. The restaurant has benefited from hospitality solution which has enabled IT Investment for the Future it to maintain quality and lower costs at the While the organization was looking for a same time. simple solution, this investment has been made with a long term view. Microsoft Get Up and Running Quickly Small Business Server 2003 and Fortune “The solution was ready for use in less R&B provide a future roadmap for growth than 20 days. This is a big achievement, for the company. especially for a company venturing into the fast food business for the first time,” “As a small organization, we did not want a comments Ankur, Sahsha Foods. complex IT infrastructure. However, we wanted to implement a solution that could Standardizing Processes grow to meet our requirements in the During the parameterization process, future. With Microsoft Small Business Sahsha Foods had to lay down the Server and Fortune R&B we have made standards by creating the masters which our IT investment ready for the future,” include menu items, store inventory etc. comments Ankur Tiwari, Manager– “This process helped us lay a strong Operations and IT for Sahsha Foods. foundation for the business, as it enables standardization of processes,” explains About IDS Vikram Nair, Managing Director, Intellect Data Systems & Software Pvt. Ltd., is corporate software that manages Sahsha Foods Lowers Cost of Operations the information technology needs of over Entering a competitive market is never 700 medium and large hotels spread easy. With plans to create a national fast across 18 countries. IDS is focused on food chain, the company required a stable providing end-to-end software solutions for For More Information the global hospitality industry as its core Windows Small Business Server 2003 For more information about Microsoft business. IDS is a Microsoft Certified Microsoft Windows Small Business Server products and services, call the Microsoft Solution Provider and offers a range of 2003 is a powerful advantage for your Sales Information Center at 1600-111- integrated hospitality solutions under its business success. Improve the security of 100. To access information using the Fortune Suite of Software Solutions for the your data and help your network run World Wide Web, go to: varying needs of different segments of the dependably. Release new productivity from www.microsoft.com/india/ hospitality industry, such as deluxe hotels, your desktops while empowering your resorts, clubs, health spas, restaurants, employees to do more. And connect to For more information about Sahsha Foods, and budget hotels. your customers like never before. Call +91-0124-5019113 For more information about Windows Small For more information about Intellect Data Business Server 2003, please visit: Systems & Software Pvt. Ltd. (IDS) www.microsoft.com/sbs products and services, call 91-11- 33479687. To access information using the World Wide Web, go to: www.idsfortune.com/

Software and Services Hardware  Products  Intel Xeon 2.4 gigahertz (GHz), 512- − Microsoft Small Business Server kilobyte cache, 1 gigabyte-RAM, 3 hard 2000 Microsoft Office 2003 drives of 36-gigabytes each − Microsoft Visual Basic® 6.0  Pentium IV desktops 1.8 GHz, 512- − Microsoft Office Outlook® 2003 kilobyte cache, 256-megabyte RAM, 40- gigabyte hard drive

Partners  Intellect Data Systems & Software Pvt. © 2003 Microsoft Corporation. All rights reserved. This case Ltd. (IDS) study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft, Microsoft, Outlook, Visual Basic, Windows, Windows Server, and Windows Server System are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

Document published January, 2006