Appendix B: South West Locality Patient Participation Groups Update January 2016
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APPENDIX B: SOUTH WEST LOCALITY PATIENT PARTICIPATION GROUPS UPDATE –JANUARY 2016
PRACTICE PRACTICE NUMBER OF PPG REPRESENTATIVE/ CONTACT DETAILS (PHONE, EMAIL) LATEST UPDATE ON POPULATION MEMBERS/ PATIENT GROUP ( COMMUNCATION (e.g. ACTIVITIES: (UPDATED email, newsletter) QUARTERLY AFTER SWOLF MEETINGS) Abingdon 13,430 . Contact: Flynn Reid, Practice Manager. PM conducted patient Surgery [email protected] survey in March ’15 to find out whether the PPG wanted to have meetings. The majority said “no.” PM sends out updates every few months and tries to meet with individual patients when they ask or visit the surgery. Berinsfield 5,000 . Plan to expand the Liz Godfrey Health Centre patient outreach- using [email protected] Practice emailing list . Newsletter to 250 people whose emails listed on the village distribution list The virtual group has currently circa 140 members Church Street 12,864 . Each registered patients Sue Hannon Need to find a way Practice becomes automatically [email protected] forward with Practice to a PPG member (12,700 extend Patient Group registered patients) reach.
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. currently circa 70 Connie Tonks has patients on the stepped down from the emailing list SWOLF role. Newsletter issued quarterly/ 1000 hard copies and distributed to community: pharmacies, library, residential home Clifton 3,253 . Very small rural Chris Dupond (Chair) The Patient Questionnaire Hampden practice [email protected] had 388 replies, with many Surgery . PPG is now 2 years old suggestions for alterations in opening hours etc., but . 22 members + 3 from Ann Tomline had an overall satisfaction the Practice ( GP, nurse [email protected] rating ( judged Good or and admin staff) Very Good) by 98.6% of . Publicised in the those who replied. This waiting room and in relatively high level of local publications to return of almost 12% was attempt increase achieved through the co- operation and support of membership the Practice and its staff. Details of the PPG and it's newsletter plus updates are now entered on the Practice web site. Items of interest to younger patients are to be on the web site soon. New patients are to be asked on the application form if they will allow the PPG to contact them by
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email.
Didcot Health 17,500+ . 200 PPG members Lesley Powell Currently discussing with Centre . 3 newsletters per year, [email protected] Practice how to get reach hard copies delivered extended. Sub group to mailing list, copy on Shelagh Garvey (Chair) working with Practice on website, copies in [email protected] patient engagement, and waiting room and member of group working distributed to local with Practice on Patient pharmacies, library, Group page on the website. retirement complex New Committee member and residential care recruited at AGM (May home 2015) but three members . On-going advertising resigned due to ill health. campaigns re PPG Another potential member membership via attending next Committee leaflets available in the meeting. Practice waiting room Following joint DHC/Woodlands/Oak Tree PPG stall at Didcot Hospital Fete (August), several people expressed interest in PPGs at all three Practices. Fern Hill 4,222 . Will merge with WHMC on April 1st 2015 Grove Medical 4,148 Tom Thacker No update received. Centre [email protected]
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Adrian Bodimeade [email protected] Long Furlong 8,933 We have a patient Main contact is Diana Donald, Practice manager. Recent activity: ‘road Medical Centre reference group – with 21 Rosemary Allan attended the Jan SWOLF meeting and testing’ the ability to book members. hopes to attend in future. flu clinic appointments on We tried group meetings line. but there was a lack of Patient survey for 2014/15 interest. about to start We communicate via email and distribute newsletters (approx. 5 per year) using an automatic upload from our website – with 500 patients registered to receive the newsletters. We also print copies for the waiting room. We continually advertise the PRG via newsletters, patient surveys, website and practice leaflet. Malt House 19,400 . Virtual Patient Group Contact: David Ridgway, Practice Manager. DR is sending out SWOLF Surgery set up. [email protected] information to virtual group. Numbers not known?? Marcham Road 12,500 . Notice board in the Dave Pluright (Chair) Of the 22 members 6 – Health Centre waiting room gives info [email protected] 8 regularly attend about PPG, next Alison Langton, Secretary meetings meeting, and invitation [email protected] The PPG distributed a
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to join physical questionnaire . It has not been possible (Election of Officers Oct 2015) over a period of 3 for the Practice and weeks and collected PPG to produce a 175 responses. These Newsletter revealed general . It is not yet possible to satisfaction with clinical email patients to ask care, but a significant them to opt in to PPG level of dissatisfaction communications with the phone appointments system and several other aspects of the Practice. There was a very low awareness of the PPG. The PPG plans to present the results to all Practice staff The PPG has reviewed several Practice communication documents to patients Newbury 11,230 . 11,250 registered Dave Fox (Chair) Problems encountered Street Practice patients, all of whom Sandra Helm (Secretary) recruiting Committee are automatically LINK Jean Nunn- Price (Treasurer) members. Need to work members too. [email protected] with Practice Manager to . 1000 newsletters, Janet Parker (delegate to SWOL) discuss how Patient issued 2 times per [email protected] Group can extend its annum. reach. However, latest The LINK committee newsletter has only just has currently 8 gone up on the Practice
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members out of the website after much maximum of 12 that cajoling by LINK about can be elected at each out-of-date references to AGM. our newsletter. We put together an information folder of useful health and care leaflets and contacts for patients to consult in the waiting room. Sadly, this has been removed from the waiting room and not been returned. We shall make another one. Our AGM is on Thursday 12th November 2015 in the Beacon, Wantage, 7pm. Dr Rhodri Davies will speak about the new Integrated Hub for Wantage and Grove. Oak Tree 9,352 • The PPG Core Group Marion Watson Practice focus recently Medical Centre has 6 members [email protected] has been upon the • 2,000 patients can be development plan of GP reached by email email also Mark Dalling, Practice manager recruitment and increasing numbers [email protected] of PRG / improving representation. Successful! New salaried GP in place 05/01/2015, new
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GP/Partner joining April 2015, email contacts in the PRG increased from c. 1,300 to c. 2,000 The PPG report is available on our website http://www.oaktreehc.c o.uk/2015/03/31/oak- trees-patient- participation-group- ppg-report-2014-15/ White Horse 10,129 . The PPG has 8 core Gene Webb Update 24/9/15. - Maternity Services. Meeting Medical group members with 70 [email protected] with Baroness Cumberlege taking Practice members registered to John Mattingley place receive emails [email protected] - Autumn Newsletter produced, wider distribution planned . The PPG produce 2 - input to Beta version of WHMP newsletters p.a. website continues - PPG planning meeting likely to . The Practice has a be in Autumn further 1,500 patient - More Dr appointment slots now email addresses but the available - dementia awareness in the PPG cannot access community. Training done. these. - PPG website updated - Plan to encourage more online and email registration started - Request from WHMP to help in getting research trial participants - PPG involvement in WHMP business plan update agreed - no news re CQC inspection date - awareness of leg ulcer treatment and District nurse time spent commenced - OCCG input to bid for 106 monies disappointing.
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Woodlands 10,600 . 2,500 newsletters Martin Tarran- Jones (Chair) Newsletter issue No 42 Medical (2,200 by email, 300 M: 07880 741933 (22 pages) issued in Centre, Didcot delivered) x 3 per [email protected] December. Improvement annum. targets agreed with the . 750 PRG members Wendy Price Practice following our [email protected] . Patient Group display in patient research exercise the reception area this Summer. Next Patient Group meeting scheduled for January 26th 2016, featuring Dr Barbara Batty talking about the plans to reduce bed blocking in the County.
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