Objectives and Personal Learning Agreement

Objectives And Personal Learning Agreement

Name: Job Title: Team Manager

Line Manager Name & Role: Steven Galbraith

Objectives To Apply From: Review Dates(s) August, September, October

Review Date:

Listed below are the objectives and actions you agree to undertake to enable you to:

Deliver your targets Develop yourself Work towards longer-term job requirements, or your own career development

Objective Link To Target, Competency Learning Support Date To be Cost Anticipated Review Notes or Longer Term Career or other Action Completed Change In Goals Required – (By Performance Who)

Complete monthly compliance checks with each Quality & Compliance Steven Galbraith member of the Team and to ensure minimum department standards are achieved. (4 calls per agent per month). Each TM to achieve growth month on month within Steven Galbraith their own quality checks. Quality & Compliance TM to deliver outstanding quality control. Steven Galbraith Quality & Compliance Embed Quality and Development culture within the Steven Galbraith Team to encourage every individual to take ownership Quality & Compliance of their own performance. TM to hold and update a regular attendance management Attendance Management Steven Galbraith file to minimise absence from the business. TM to ensure they hold productive RTW interviews to Attendance Management Steven Galbraith assist in reduction of absence.

Objectives & Personal Learning Template Guidance – 6/03 V.1 Complete monthly 1-2-1 with each team member People Development Steven Galbraith resulting in overall “Rating” and to agree/implement / Alex Headley development plan with each individual. (P.Dev) Carry out 1 coaching session with each team member People Development Steven Galbraith each month around an area of development for that / Alex Headley individual. (P.Dev) To prepare and lead D&G action and to manage any Issue Management Steven Galbraith issues within team using existing D&G guidelines. / Personnel Dep.

To embed culture of working practice with BoI sites Client Interaction Steven Galbraith across the country and ensure professional working relationship is achieved amongst TM group.

Agreed By: Associate Signature & Date)______Line Manager (Signature & Date)______

Objectives & Personal Learning Template Guidance – 6/03 V.1