College of Business s2

COLLEGE OF BUSINESS CHANGE MANAGEMENT MGT-712 Section 001, Summer III 2004 Monday-Thursday, 7:00-8:55pm, Location BEH218 Instructor: Prof. Steven E. Phelan, Ph.D. Office: BEH307 Email: [email protected] Office Hours: Before and after class or by appointment

Course Overview:

Change management is the process of transforming an organization’s operations to enhance individual and organizational effectiveness. Both the rate of change, and its importance to senior management, seems to be accelerating. This course will examine competing models of change, consider various change methodologies, and explore examples of best practice.

This course uses a number of tools to explore these diverse issues, ranging from formal lectures and role-playing games to case studies and small group discussion. In this subject, learning is its own reward. If you are not already working, you soon will be. You will find many of the concepts and cases in the course highly relevant to the world of business and to understanding the organization in which you (will) work.

Course Assessment:

Critical Book Report 1 20% Critical Book Report 2 20% Participation 20% Change Case 40%

Textbooks:

 Jick, T. D. and Peiperl, M.A. Managing Change: Cases and Concepts (2nd Edition) (Required).  French, W.L., Bell, C.H., & Zawacki, R.A. “Organization Development and Transformation: Managing Effective Change” (6th Edition). (Required for each group of six) Course Synopsis

Date Topic Read from: Mon, July 12 Module 1:Forces for Change JP xv

Tue, July 13 JP 26

Wed, July 14 JP 58 FBZ 12 Thu, July 15 Module 2: Changing the Game JP 91 FBZ 63 Mon, July 19 JP 101 FBZ 105 Tue, July 20 JP 121 FBZ 119 Wed, July 21 JP 141 FBZ 153 Thu, July 22 Module 3: Implementing Change JP 163 FBZ 187 Mon, July 26 JP 184 FBZ 213 Tue, July 27 JP 220 FBZ 213 Wed, July 28 JP 251 FBZ 243 Thu, July 29 JP 268 FBZ 295 Mon, August 02 Module 4: Recipients of Change JP 283 FBZ 325 Tue, August 03 JP 311 FBZ 349 Wed, August 04 JP 337 FBZ 376 Thu, August 05 Module 5: Leading Change JP 361 FBZ 411 Mon, August 09 JP 385 FBZ 449 Tue, August 10 JP 416

Wed, August 11 Module 6: Continuous Change JP 437

Thu, August 12 JP 493 ASSESSMENT DETAILS:

Critical Book Review 1 (20%) Individual Organizational Development (OD) is the behavioral science of planned intervention and reflects a philosophically divergent approach to change management to the one taken in the textbook. Students will be required to form groups of six students to purchase the textbook Wendell, French, and Zawacki’s “Organization Development and Transformation: Managing Effective Change”.

The textbook has six sections and each member of the group will be required to write a critical analysis on one of the six sections. The analysis should be no less than three single-spaced pages and no more than six single-spaced pages. Each group member should be prepared to a) share the report with other group members b) critically discuss the readings and report in class. See http://www.uky.edu/LCC/HIS/review.html for ideas on how to write a critical book review. Due: The class following the end of your section.

Critical Book Review 2 (20%) Individual Amazon.com lists over 1,000 books published on the subject of organizational change in the past ten years. The professor will bring a list of the top 100 best-selling books in the area to the first class. Each student in the class must select one book from this list and write a book review. The review should be a minimum of three single-spaced pages and a maximum of six single-spaced pages. See http://www.uky.edu/LCC/HIS/review.html for ideas on how to write a critical book review. Due: Monday, August 2nd.

Participation (20%) Individual Your active participation, not merely your attendance, is essential to the success of this course. The percentage of class periods in which you contribute significantly to discussions of relevant readings and related matters will determine your grade in this section of the course.

Change Case (40%) Group In this activity, groups of no more than three students will be required to write an “after- action-report” on a change initiative in a company with which they are familiar. The report should follow the style of the cases found in Jick and Peiperl and be a minimum of five, and maximum of ten, single-spaced pages (excluding appendices).

In particular, the report should address the following questions: What did the senior leaders want to accomplish through this change? What did they believe would be different or better? What interventions or programs were initiated to effect the change? What systems were put in place to support, or reinforce, the change initiative after the program was completed? How was the success of the program evaluated? How successful was the change program in reality? What things were better, worse, or the same? In your opinion, did the organization consciously (or unconsciously) follow a particular model or philosophy of change? What could they have done better? What lessons have the company be learned from the change? What have you learned? Due: Monday, 16th August. ADDITIONAL COURSE POLICIES:

1. If you have a documented disability that may require assistance, you will need to contact Disability Services for coordination in your academic accommodations. Disability Services is located within Learning Enhancement Services (LES), in the Reynolds Student Services Complex, Suite 137. The phone number is 895-0866 or TDD 895-0652.

2. The University requires all members of the University Community to familiarize themselves and to follow copyright and fair use requirements. You are individually and solely responsible for violations of copyright and fair use laws. The University will neither protect nor defend you nor assume any responsibility for violations of fair use laws. Violations of copyright laws could subject you to federal and state civil penalties and criminal liability as well as disciplinary action under University policies. To help familiarize yourself with copyright and fair use policies, the University encourages you to visit its copyright web page at: http://www.unlv.edu/committees/copyright.

3. Academic honesty is expected. Academic dishonesty, cheating, and plagiarism will not be tolerated. Any deviation from this policy will result in a failing grade, and will be dealt with in accordance with the policies of UNLV.