Job Application Form Template s3

Our Ref: LJ/AE

Dear Applicant

Re: Post of Housing and Property Services Manager

To help you with your application, you should read the following before completing your form.

We do not accept Curricula Vitae (CV’s). It is, therefore, important that you complete each section of our application form, giving the information requested.

You should complete the application form in black ink or in typescript.

We have an equal opportunity policy and endeavour to ensure that selection for jobs, training and promotion is carried out fairly and based on job related criteria. In order for us to properly assess your application, it is important that you complete the form as fully as possible, demonstrating how your skills/experience relate to those described in the advert.

The closing date for receipt of application forms is 12 noon, Friday 7th April 2017. Applications received after this date will not be considered. If you have not been contacted further in writing on or before Friday, 5th May 2017, you will not have been short-listed for interview.

If you have any disability which prevents you from completing the application process, please contact me immediately.

The successful candidate may be required to provide proof of essential qualifications and also provide documentary evidence of their eligibility to work in the Republic of Ireland.

If you have any queries in relation to the work of Oaklee Housing please refer to the website www.oaklee.ie

I would like to thank you for the interest you have shown in this post and I look forward to receiving your application form.

Yours sincerely

Lawrence Jackson Group Director of Organisational Development

Encs OAKLEE HOUSING

Thank you for your interest in Oaklee Housing, we look forward to receiving your completed application form.

APPLICATION FOR EMPLOYMENT PRIVATE AND CONFIDENTIAL

Position Applied for Ref OH/HPS/0317-

Please complete ALL sections of the application form in BLOCK LETTERS using black ink.

Postcode:

Home Telephone No. Daytime Contact No.

Driving Licence Yes No Do you hold a full, clean driving licence valid in Ireland?

Do you have access to private transport? Yes No

2. Education/Qualifications

4. Employment History

Previous Employment: Please include any previous experience (paid or unpaid), starting with the most recent first.

Current or most recent employer

Name of Employer:

Address:

Postcode: Position Held:

Date Started: Leaving Date: Reason for Leaving:

Salary on Contact Name of Line Manager for

leaving this post: reference:

Brief description of duties:

Previous employer

Name of Employer:

Address:

Postcode:

Position Held:

Date Started: Leaving Date: Reason for leaving:

leaving this post: reference

Previous employer

Name of Employer:

Address:

Postcode:

Position Held:

Date Started: Leaving Date: Reason for Leaving

leaving this post: reference

Continue on separate sheet if necessary

5. Information in support of your application

Skills, abilities and experience Please use this section to demonstrate why you think you would be suitable for the post by reference to the job description, person specification and the key essential and desirable criteria below (and by giving examples and case studies). Please include all relevant information, whether obtained through formal employment or voluntary/leisure activities.

Key Essential & Desirable Criteria Experience of tenancy management at a senior level (allocations/arrears/estate management) Experience of property management at a senior level (response/reactive maintenance contract formulation & management)

Strong leadership, teamwork, supervisory, influencing, negotiation and organisational skills

Good financial/budgetary management skills Other information you wish to include:

Continue on a separate sheet if necessary

6. DATA PROTECTION

During your period of employment and for as long a period of necessary following your employment, Oaklee Housing will hold and process both electronically and manually, the data it collects in relation to you for the purposes of Oaklee Housing administration and management of its business.

7. RELATIONSHIP TO COMMITTEE MEMBER OR EMPLOYEE OF Oaklee Housing

To the best of your knowledge are you related to any Board/ Committee Member or Employee of Oaklee?

Yes/No

If yes, what is the nature of that relationship?

8. References

Please give the names and addresses of two persons who have agreed to act as referees. Your 1st referee must be someone from your current or most recent employer who has a management position or line management responsibilities. (References may be taken up without further notice).

1st Referee (With Knowledge of your career) 2nd Referee Name Name Address Address Occupation Occupation Telephone Telephone Email Email 9. Declaration

I hereby declare that the information given in this application is, to the best of my knowledge, true and correct. I also agree that any misrepresentation by me will lead to the withdrawal of any offer of employment or my employment being terminated without any obligation or liability to Oaklee Housing other than for services rendered.

I understand that I may be required to undergo a medical examination if considered necessary. I understand that failure to complete any part of the application procedure, including all forms, may disqualify me from further consideration for the position.

I consent to personal data being processed as stated above.

Signed: Date: CANDIDATE INFORMATION

Housing and Property Services Manager ADDITIONAL INFORMATION

Thank you for your expression of interest in the post of Housing and Property Services Manager with Oaklee Housing. We hope the additional information below is helpful.

. Hours: 37 hours per week (Monday to Friday)

. Location: Oaklee Housing, 132 James Street, Dublin

. Salary: Grade 6, €55,000 - €75,000

. Public / Customary Holidays: New Year Bank Holiday, St. Patrick’s Day, Good Friday, Easter Monday, May Bank Holiday, June Holiday, August Holiday, October Holiday, Christmas Day and St Stephens Day and one other day around Christmas/New Year period as will be specified by the Association.

. A no smoking policy exists at Oaklee Housing offices.

. This post is subject to a 9 month probationary period.

. All staff are required to maintain and uphold Oaklee Housing’s policies and procedures.

Please use these notes to assist you in completing your application.

1. Use the Job Description and Person Specification to assist you in assessing if you meet the criteria for this post.

2. Criteria may be enhanced to facilitate shortlisting.

3. The panel will shortlist only on the basis of the information provided. Job Title: Housing and Property Services Manager

Department: Oaklee Housing

Location: 132 James Street, Dublin

Responsible to: CEO

Reporting to job holder: Senior Housing Officer, Housing Officers, Admin Officers, Property Services Officers, Senior Property Services Officer, Maintenance Assistants and Admin staff

MAIN PURPOSE OF THE POST As a key member of the Oaklee Housing Management Team, the Manager will provide excellent customer focused housing management and property maintenance services to tenants in accordance with the corporate plan, strategic objectives and annual business plan targets of the Association. S/he will lead a diverse team, ensuring a complete and comprehensive housing management and property maintenance service throughout Ireland including general needs, sheltered accommodation and a range of supported housing types. The Manager will also be expected to contribute to Health & Safety matters for the Association’s properties and offices. S/he will manage and develop a team of frontline staff ensuring they operate efficiently, effectively and are well motivated and trained to achieve agreed KPIs and deliver excellent services.

General Management 1. Manage the Housing and Property Services Team in achieving the Association’s corporate and annual business plan targets ensuring that projects are delivered in accordance with key milestones. 2. Be a key member of the Management Team, working closely with the CEO and colleagues to lead Oaklee Housing through a period of significant change and growth. 3. Prepare for approval annually by the Board of Management, the Association’s Housing Operations Programme. 4. Contribute to the preparation, management and monitoring of budgets, taking remedial action where necessary to ensure that budgetary targets are achieved. 5. Assist with the development and implementation of models of good practice and policies within Oaklee and review as necessary. 6. Actively assess and manage risk in areas associated with the post and contribute to the Corporate Risk Register. 7. Develop and maintain such systems and records appropriate to the effective functioning of the team, in line with the Association’s strategic and operational requirements and best practice 8. Regularly report to Oaklee Housing Management Team, Board and Committees in relation to housing operations management and plans. 9. Ensure through effective management, motivation, development, training and appraisal that the Housing and Property Services team is staffed by competent people. 10. Effectively liaise with other staff teams - Supported Housing; Development and Assets; Finance; HR; Corporate Services - in coordinating the delivery of services to tenants. 11. Actively promote and represent Oaklee to external bodies (statutory and voluntary). 12. Ensure compliance with Data Protection legislation, managing the processing of data to comply with policies and best practice. 13. Actively participate in Internal Audit and in the implementation and recommendations to ensure that internal controls operate effectively. 14. Assist the Services Centre staff in the resolution of complaints relating to the housing management and maintenance service. 15. Deputise for the CEO in his/her absence.

Housing Management 1. Ensure that housing and estate management services are continually improving and targets are achieved to deliver on the corporate plan. 2. Coordinate and manage proactive programmes, policies and procedures to address anti-social behaviour. 3. Encourage and promote tenant involvement and assist with corporate tenant involvement initiatives and tenant communication. 4. Ensure effective management of rent arrears and voids across the team. 5. Coordinate the delivery of the waste management/cleaning element of the facilities management service to the general needs/sheltered housing stock. 6. Ensure that Oaklee is represented and participating on Management Companies of schemes in management. 7. Proactively engage with external statutory, voluntary/community and political organisations who may assist in improving service delivery to the Association’s tenants (HSE/Care Providers/Community Groups/local politicians)

Property Services 1. Manage and oversee the delivery of an effective and efficient property maintenance service to Oaklee through close working and coordination with colleagues in Choice Housing and use of shared services. 2. Maximise opportunities for systems development, procurement and staff training through shared services approach with Choice. 3. Ensure that all repairs and service procedures are carried out in accordance with the Association's policies and procedures and that services are continually improving. 4. Approve works and invoices in accordance within appropriate levels of authority. 5. Keep in place, update and to initiate where necessary all policies & procedures to ensure a quality response maintenance service 6. Oversee the Association’s statutory compliance (gas appliance testing, electrical testing, asbestos register, legionella, etc.) 7. Organise and co-ordinate for maintenance and lettable voids. 8. Oversee the Association’s delivery and compliance of adaptations provision. 9. Monitor and report on the Association’s maintenance service contracts and all 24 hour breakdown/support services. 10. Assist with the preparation and prioritisation of planned maintenance programmes and the preparation of the Asset Management Strategy. 11. Advise on procurement options and assist in the preparation of contract/tender documentation, liaising with Procurement colleagues / consultants as required. 12. Assist in the preparation of development design guidance and review specifications.

GENERAL Oaklee Housing operates in a dynamic environment and expects staff to undertake other duties as may be required, to be flexible in their work and to co-operate with their colleagues for the efficient, effective and economic operation of the organisation.

Staff may be required to undertake a secondment, placement or training elsewhere and Oaklee Housing reserves the right to make such an arrangement where it believes this will benefit Oaklee. PERSON SPECIFICATION – Housing and Property Services Manager ESSENTIAL DESIRABLE

CIRCUMSTANCES

 Possess a full current driving licence and access to a car. X Consideration will be given to alternative travelling proposals in respect of applicants with a disability who cannot hold a driver’s licence. SKILLS AND ABILITIES

 Strong teamwork, interpersonal and organisational skills X  Excellent communication skills (verbal and written) X including negotiation  Good IT skills in particular Word, Excel & database X  Excellent problem solving skills X  Be able to demonstrate excellent leadership skills X  Knowledge and experience of preparing budgets and X ability to monitor expenditure  Provide comprehensive reports to include reports to X Regulatory, Governance and Management Bodies EDUCATION AND EXPERIENCE

 A minimum of 5 years previous experience in Housing / X Property services or in a related field with demonstrable transferable experience.  Experience within a successful social housing provider or X housing related organisation.  Degree level qualification in a relevant area X  Knowledge of contracts, building regulations and health X and safety requirements  Knowledge of Social Housing maintenance / repair works X  Experience of working in multi-disciplinary teams X including those with a technical background PERSONAL QUALITIES

 Sensitivity and the ability to relate well to people of all X backgrounds and cultures  Possess a good manner working with tenants, colleagues X and a wide range of people  Common sense and the ability to use own initiative when X making decisions  The ability to work under pressure and to meet strict X deadlines  Ability to accept responsibilities of post X