Admin Support Worker Job Specification

Job Description

Job Title A&E/Community Worker (Alcohol, Drug and Mental Health Community Diversion Service) Hours 18.5 hours weekly including participation in a weekend night shift rota. Status Start date 08.12.14. Fixed term to 31.03.15 Accountable to SWR Mind Chief Executive Responsible to SWR Mind Board of Trustees Main Base SWR Mind head Office, Eastfield, Scarborough (mental health worker) Salary £23,188 pro rata

Background Building on the success of The Cambridge Centre’s established A&E Alcohol Service and funded initially until 31.03.15 by Scarborough and Ryedale Clinical Commissioning Group (SRCCG) SWR Mind and The Cambridge Centre have come together to work to increase the capacity of Scarborough General Hospital A&E Department to support people with mental health and/or substance misuse problems within Scarborough Hospital A&E Department and in the community

Purpose of role To bring specialist drugs/new psychoactive substances (also known as ‘legal highs’) misuse or mental health expertise to the A&E/Community Alcohol, Drug and Mental Health Community Diversion Service.

1. To provide support to people with mental health and/or substance misuse problems presenting at Scarborough Hospital Accident and Emergency Department with the aim of:  Improving patient experience  Reducing attendances at A&E  Freeing up A&E staff who would otherwise be with these patients  Supporting improved discharge form A&E/Wards  To develop strong and positive relationships with the A&E team and provide training to A&E/Hospital staff as required  Delivering brief interventions within A&E when appropriate and consent given by patient

2. Where consent is given, to provide between 3 (substance misuse) and 12 (mental health) community follow up interventions with people who have presented at A&E or who are discharged from wards with the aim of:  Supporting clients to navigate health, social care and other relevant services in Scarborough and Ryedale  Supporting clients to find and use community services that will assist them in dealing with the issues in their lives that may be preventing recovery: o To improve mental health o To reduce substance misuse and associated risks o To engage individuals with their communities and long term recovery o To reduce attendances in A&E where alcohol, drugs, and or mental ill health is a contributing factor

 Improving patient experience  Freeing up A&E staff who would otherwise be with these patients  Supporting improved discharge from A&E/Wards  Providing training to A&E/Hospital staff as required

3. To provide this support as part of the Cambridge Centre A&E Alcohol misuse provision where people with mental health problems also have a substance misuse problems.

4. To develop age appropriate alcohol/drugs/mental health information packs that can be distributed to patients when they leave A&E

5. To develop referral pathways with partner agencies

6. To provide this support in line with employer policies and procedures.

7. This post is subject to an enhanced CRB check. Key responsibilities – in partnership with project colleagues. 1 Policies and procedures 2 Service user assessment, support, review, endings 3 Support Planning 4 Monitoring and evaluation – ensuring required information is collected 5 Administration of and compliance with Project paperwork, systems etc 6 Developing and maintaining appropriate networks 7 Representing project at planned events 8 Effective communication

Key approaches a. Person-centred approach and planning b. Whole-systems approach c. Extended Brief Interventions for alcohol and drugs d. Recovery focus e. Community based focus f. Employer assessment, review, outcomes tools  The Wheel – assessment tool  Warwick – Edinburgh Mental Wellbeing Scale (WEMWBS)  Scarborough Alcohol Test (SAT)  Treatment Outcomes Profile (TOP)

1. Policies and Procedures To ensure that all work is carried out according to employer policies and procedures, project rules and that all necessary paperwork is completed accurately and on time.

2. Service user assessment, support, review, and exit To support Project delivery through the assessment, support and review of service users within the project 2.1 Assessment – . Within A&E support medical staff to screen using the SAT tool to ascertain need. . To assess and evidence outcomes using TOPs, WEMWBS and the ‘Wheel’ tool as needed to assess the wants and needs of service users referred by the project, and to refresh this assessment as project process . Risk assessment – prior to undertaking work with a service user, ensure project risk assessment is undertaken and that all associated policies and procedures are followed

2.2 Support –  To develop supportive relationships with service users based on respect, trust and honesty  Through Projects Service User Handbook and/or guidance and information, to ensure that service users have explained to them all that is necessary to enable them to safely make the most of the project  Accompanied signposting – to ensure that, as far as is practically possible and where needed to achieve goals (as agreed in Support Plan), service users are accompanied/introduced to people, places and opportunities within their community. Accompanied signposting will also be used where the project is unable to provide direct support but another service may be able to.

2.3 Review – To review service effectiveness via TOPs, The Wheel and WEMWBS

2.4 Exit – To ensure that employer policies and procedures and project rules are followed when service users exit the service.

3 Support and Recovery Planning 3.1 Utilise all screening and assessment information to ensure support and intervention is provided quickly and efficiently in order to reduce immediate harm and appropriately engage with further services and the community as needed.

3.2 Structured Mental health Support: Following assessment, with the service user, discuss, develop, agree, implement and review a person-centred, recovery focused Support and Recovery plan. This includes updating of the Support and Recovery Plan where an individuals’ circumstances/need change unexpectedly.

4 Monitoring and evaluation To record data as requested for the purposes of monitoring and evaluation of the project

4.1 To keep accurate and up to date case notes

4.2 To ensure that such data collection is completed routinely and in line with Project paperwork, systems, processes etc.

4.3 As required, complete paperwork using agreed case management systems relating to each new/existing service user promptly and as required by the service and employer.

4.4 To provide reports for monitoring meetings

5 Administration – the post holder will: 5.1 Adhere to all employers’ policies and procedures and project rules relating to the effective and efficient administration of the project including but not limited to communication, data protection and management, health and safety, monitoring and evaluation

5.2 Ensure that all records are kept in the required manner

5.3 Be entirely responsible for managing their own on-line diary and project administration and keeping it up to date at all times

5.4 To be a key-holder 5.5 On request contribute information for SWR Mind quarterly newsletter, The Cambridge Centre Staff Briefing and regular blog

5.6 To attend regular formal and ad hoc supervision with your line manager

6 Developing and maintaining appropriate partnerships/networks, using these wherever possible and appropriate to effectively promote:

6.1 Project and partners

6.2 The expressed views, needs and wants of people with mental health and/or substance misuse problems

6.3 The realisation of a service users Support Plan

6.4 A person-centred, recovery focused, whole system approach to project support

6.5 The post holder will maintain records of those with whom they collaborate

7 Representing the Project at planned events

7.1 Where requested to attend planned events

8 Communication

8.1 To ensure that all communication, both written and verbal, relating to this role is timely, clear and unambiguous.

8.2 To prepare for, attend and contribute to Employers Team meetings relating to the post. This includes, but is not limited to:  SWR Mind monthly Business Team meeting  SWR Mind weekly peer support meeting

9 Confidentiality The post holder will adhere to the Employers Confidentiality policy

10 Health and Safety The post holder has a duty to co-operate in the delivery of Employers Health and Safety Policy and any associated project rules 11 Equal Opportunities The post holder has a duty to co-operate in the delivery of Employers Equal Opportunities Policy in promoting equal opportunities in all aspects of our work. Everyone is entitled to equality of opportunity, irrespective of race, colour, ethnic or national origin, religious beliefs, gender, sexual orientation, disability – including HIV, cancer and MS - age or marital status.

12 Management and Support Line management, supervision, appraisal, training and development is as per the Employers policies and procedures

As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder

The post holder will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager

13 Legislation To keep up to date with legislation affecting the post

Attributes Essential Desirable Method of Assessme nt Skills/Experience 1 years’ 2 years’ Applicatio experience of experience of n working in an working with environment with vulnerable Interview people with people substance misuse and/or mental ill Experience of health providing recovery Excellent written orientated and verbal interventions communication skills Experience of Experience of providing brief working in interventions coordination with a Motivational number of different Interviewing and agencies. further relevant talking therapies Ability to work in a calm and contained way with a chaotic service user group Knowledge Computer literacy Knowledge of a Applicatio in MS office range of services n locally that can Excellent be accessed by Interview understanding of service users to confidentiality and develop their boundary issues social capital

An excellent understanding of issues of diversity

A clear understanding of the recovery agenda

Qualifications/Profess Training Relevant training Applicatio certification or professional n ional Membership relevant to qualification experience Interview

Other requirements Enthusiasm Applicatio n for the job Ability to work autonomously Interview Integrity and honesty

Ability to be positive and solution focussed at all times

A belief that people have the ability to change and achieve potential

Imagination, innovation, and flexibility. An ability to work under pressure and to manage time accordingly

Use of a car for work/able to travel across the area.

A enhanced disclosure from the Disclosure and Baring Service (DBS)

Ability to work weekend/late nights in accordance with service requirements