Service & Performance Manager Targeted Prevention Alliance (TPA)

JOB DESCRIPTION

Job title Service & Performance Manager Targeted Prevention Alliance (TPA)

Reports to Alliance Manager (Alliance) and Synergy FLAG Lead (Employer)

Responsible for Direct line management and support to Senior Key Workers (currently 4)

Part of the Senior Management Team of the TPA with the Alliance Manager and People Helping People Manager; also part of the wider Management Team which includes the Senior Key Workers

Salary £34,000 per annum

Contract Fixed term contract to 31 May 2018 with the possibility of an extension of up to two years

Hours 37 hours per week to be worked flexibly to meet the requirements of the service

Workbase Stockport location with regular travel required across the Borough

Checks Enhanced DBS Check required and professional references covering at least the last two years

You will be directly employed by Synergy Stockport and will work in partnership with five other Alliance partners to deliver the Targeted Prevention Service for vulnerable people within Stockport. The TPA work with a wide range of people to prevent, reduce or delay the need to access formal and statutory services. We work with people to improve their independence and resilience through a person led approach, offering holistic advice, signposting, and dedicated workers help people achieve positive changes. We enable people to explore and utilise their strengths to build confidence and give time back, to expand their local network of support to create lasting change. Members of the Alliance are Age UK Stockport, FLAG, Nacro, Relate GM South, TPA Service and Performance Manager June 2016 1 | P a g e Stockport Homes and Threshold.

MAIN PURPOSE OF THE POST As part of the senior management team you will be responsible for the growth, service delivery, performance, innovation, sustainability, contractual compliance, quality, and user involvement for the TPA.

You will provide positive and professional support and leadership to the Senior Key Workers, to enable each of them to effectively lead a team of multi-skilled Key Workers based across different locations. You will work closely with the People Helping People Manager who leads our team of Community Connectors to ensure positive integration of both strands across the TPA.

Main tasks and responsibilities: The following details reflect the content of the post at the date prepared. The post holder will be expected to adopt a flexible approach to the duties which may have to be varied, after discussion with the post holder, subject to the needs of the Alliance and in keeping with the general profile of the post. Consequently this job description may be revised from time to time. The Service and Performance Manager will:  Develop and deliver the service in line with the TPA vision  Ensure the service delivers the TPA’s contractual requirements  To proactively champion the overarching vision and aims of the Alliance, both internally and externally  Work collaboratively with Alliance members to develop and maintain a consistent approach across the TPA delivery teams  Provide leadership, management and support to the Senior Key Workers and their teams to work effectively together across dispersed sites, including training and coaching as required to maintain the quality and vision  Motivate, empower and enable teams to achieve key performance indicators and successfully deliver outcomes  Work with the People Helping People Manger to engage teams and embed a person led, strengths based approach that encourages people to give time back  Be responsible for all aspects of operational delivery including safeguarding, data protection and health and safety  Identify and implement appropriate quality standards and ensure they are maintained throughout the service

TPA Service and Performance Manager June 2016 2 | P a g e  Gather and collate performance information, ensuring the effective qualitative and quantitative monitoring and evaluation of the service  Provide detailed information, data and reports to the Alliance Manager and to the Alliance Leadership Team as required  Work collaboratively with partner agencies to ensure there are clear pathways on the basis of ‘no wrong door and no wrong contact’  Work as a positive member of the Senior and Alliance Management Teams, driving continuous improvement through flexible and creative responses and support the growth/evolution and development of the service to meet the vision  To represent and positively promote the Alliance, its vision and aims, and the service at all times  Build and maintain strong, productive relationships with all partners and stakeholders to maximise resources; avoid duplication and ensure effective and appropriate delivery  Maintain a current awareness of national guidelines and policy for local service implementation, including attending training or conferences as required  Contribute to the development of a digital solution for self-service, encouraging and facilitating the use of digital solutions  Work constructively with all Alliance partners, supporting and deputising for the Alliance Manager as required  Work inclusively and undertake all work in accordance with both the employing organisation and the Alliance, principles and procedures  Carry out such other duties as deemed appropriate and may be reasonably required by the Alliance Manager

TPA Service and Performance Manager June 2016 3 | P a g e TARGETED PREVENTION ALLIANCE DELIVERY MANAGER PERSON SPECIFICATION

ATTRIBUTES ESSENTIAL DESIRABLE IDENTIFIED EDUCATION Good level of general education Educated to Application TRAINING Excellent standard of literacy and degree level form and Interview KNOWLEDGE numeracy and IT competency Professional Demonstrable knowledge and qualification in understanding of working with Health / Social vulnerable people Care / Community / Knowledge of person led, asset Management based approaches IT Knowledge and understanding of Qualification/s the policy context for health and social care preventative services, including the principles of the Care Act Knowledge of Safeguarding, Data Protection and Health and Safety Legislation

RELEVANT Experience of managing diverse Matrix Application EXPERIENCE teams in a health/housing support, Management form and Interview (Paid or and/or social care setting or similar in the Statutory / Voluntary / Voluntary) Community sectors Experience of implementing cultural change, empowering and challenging teams to successfully achieve change Experience of utilising and implementing performance frameworks, and managing performance effectively to achieve results Experience of building strong professional relationships and working collaboratively with colleagues and external partners Experience of planning, implementing and delivering projects and delegating appropriately to achieve challenging deadlines Experience of leading, motivating

TPA Service and Performance Manager June 2016 4 | P a g e and inspiring teams Experience of utilising data to shape and improve services and performance Experience of managing data protection, health and safety and safeguarding issues, producing relevant processes and reports Experience of providing positive leadership in a complex and changing environment

SKILLS AND Highly effective communication and Application ABILITIES interpersonal skills, including ability form, group to present complex information to exercise diverse audiences and Interview Ability to form imaginative and creative solutions Accountable and able to prioritise own work load, and that of the wider team and deliver to deadlines Resilience and ability to work under pressure and support others to cope with difficult and complex situations Excellent organisational skills and ability to work across a number of tasks and work areas Able to demonstrate commitment to innovation and continuous improvement in practice Able to identify development opportunities and facilitate training and development solutions for teams

PERSONAL Ability to travel independently Full driving Application ATTRIBUTES licence with use form, group Ability to work flexibly exercise & of a vehicle Positive professional and pragmatic and OTHER approach Local Interview FACTORS knowledge of Positive and comfortable with joint Stockport working at all levels Commitment to equality and diversity

TPA Service and Performance Manager June 2016 5 | P a g e