Meeting Report from the Emergency Communications Workshop (December 2005)

ANSI Homeland Security Standards Panel (HSSP) Workshops on Standardization for Emergency Communications

Report from the Second Workshop Meeting December 14-15, 2005

National Institute of Standards and Technology (NIST) Red Auditorium 100 Bureau Drive Gaithersburg, MD 20899-3460

December 14, 2005

1. Opening Remarks

Matt Deane, ANSI-HSSP Secretary, opened the meeting and welcomed the participants. He thanked NIST for hosting the meeting as well as the four meeting sponsors: T-Mobile, Motorola, Hughes Network Systems, and ArrayComm.

Mr. Deane provided a brief walkthrough of the agenda and noted that the purpose of the morning session was to educate and raise issues for further discussion and exploration during the afternoon breakout sessions. A list of attendees can be found in Attachment 1.

2. Background Presentation on the ANSI-HSSP and First Workshop Meeting, December 2004 in Schaumburg, IL

Dan Bart, Telecommunications Industry Association (TIA) and ANSI-HSSP Co-Chair and Workshop Moderator, delivered a presentation that provided background information on homeland security standards and the ANSI-HSSP, detailed work previously performed in the emergency communications area, and recapped the activities from the first meeting of this Workshop in December 2004 in Schaumburg, IL.

Note: All presentations referenced in this report are available on the EC workshop webpage.

3. Emergency Communications (EC) Lessons Learned from Hurricanes Rita, Katrina, and Wilma 2

Mr. Bart noted that the hurricanes in 2005 provided compelling examples of the issues and challenges facing emergency communications. Presentations were given on the following, which touched on lessons learned and areas for improvement:

 Experiences of Public Safety and Others Involved in Providing EC, Bill Cade, Director of the Office of 9-1-1 Services and Communication Center Operations, APCO International  Issues with Emergency Communications and Persons with Disabilities - Jim House, National Coordinator Community Emergency Preparedness Information Network (CEPIN), Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)  Report from the National Coordinating Center for Communications (NCC) Information Sharing and Analysis Center (ISAC) – Dan Bart as a member of the NCC ISAC.

4. Activities since ANSI-HSSP EC Workshop Meeting #1 in December 2004

Mr. Bart stated that there are a number of key emergency communications initiatives underway. The Workshop received updates on some of these at the December 2004 meeting and further updates today. To learn where they presently stand, presentations were given on the following:

 FCC Activities Supporting HS and Emergency Communications - Greg Cooke, FCC  GSC-10 Resolution on Emergency Communications – Dan Bart, TIA, Lead PSO on Emergency Communications topic at GSC (Note: Resolution appended to this report as Attachment 2)  NRIC VII Review of PSAPs in 2010, Jim Nixon, Chairman, NRIC Focus Group 1B  Congressional Initiatives to Create National Alert System - S. 1753 the WARN Act - Bob Bolster, Director for Government Affairs, Cellular Telecommunications and Internet Association (CTIA)

During his remarks, Mr. Bart stated that in some situations, a Workshop at the National Academy of Sciences classified responders and response and emergency communications to fall into the following categorization:  First responders: Anyone on the scene, you and me  Second responders: Media, since they have helicopters and arrive quickly  Third responders: Police, Fire, EMS, etc. (e.g., traditional public safety first responders)  Fourth responders: FEMA, National Guard, NorthCom and other government agencies and responders who arrive later.

Mr. Bart stated that we need to empower responders for all the categories above, perhaps even in the order listed. Disasters overwhelm public safety responders; we need to empower the ordinary individual to BE PREPARED! 3

5. New Technology Initiatives for Emergency Communications

Mr. Bart noted that it was important to hear about new and emerging technologies for emergency communications and consideration later during the standards discussions in the breakout sessions. Presentations were giving on the following:

 Satellite Communications as Part of Emergency Communications Planning and Mobile Emergency Communication Support, David Beering, Principal/Founder, Infinite Global Infrastructures, LLC  Secure Conferencing and Web Collaboration, Tim Vittetoe, Director of Product Marketing and Development, VIACK Corporation

6. Introduction to Breakout Sessions

Each of the breakout moderators gave a brief introduction to his session and answered questions concerning content and expected areas to be covered.

 EC Category #1: Individuals/Organizations-to- Individuals/Organizations (including employer-to-employee, and employer-to-employer, and employer-to-customer) - Moderator: James Romlein, Managing Director, MVLabs  EC Category #2: Individuals/Organizations-to-Government - Moderator: Jim Nixon, Director of Government Affairs, T-Mobile  EC Category #3: Government-to-Individuals/Organizations - Moderator: Dan Bart, TIA and Co-chair ANSI HSSP

7. National Emergency Number Association’s (NENA) Next-Generation E9-1-1 Partnership

Bob Cobb, Development Director, NENA, gave a background presentation on NENA and invited participants to attend the NENA management meeting that followed the conclusion of the ANSI-HSSP workshop.

8. Breakout Sessions (each ran concurrently)

Each of the following breakout sessions met from 1:00 to 5:00 pm. The topics covered by formal presentations are listed. The results of each of the breakout sessions and the action items are listed in the Day 2 report.

Breakout 1: Individuals/Organizations-to-Individuals/Organizations (including employer-to-employee, employer-to-employer, and employer-to-customer) Moderator: James Romlein, Managing Director, MVLabs 4

 Emergency Communications Component of NFPA 1600 (Standard on Disaster/Emergency Management and Business Continuity Programs)- David Thompson, Manager Global Standards and Technology, TIA  Role of Satellites in Emergency Communications – Mike Beavin, Director of Government Affairs, Satellite Industry Association and Tony Noerpel, Hughes Network Systems  Role of the Amateur Radio Relay League in Emergency Communications - Jim Cross, WI3N, Section Emergency Coordinator for ARRL Maryland-DC Section

Breakout 2: Individuals/Organizations-to-Government Moderator: Jim Nixon, Director of Government Affairs, T-Mobile

 PSAP/PS Command and Control Role in Maintaining the Common Operating Picture, Bill Cade, Director of the Office of 9-1-1 Services and Communication Center Operations, APCO International  ATIS Emergency Services Interconnection Forum (ESIF) - Bob Montgomery, Sprint Nextel and ESIF Member  Role of the National Emergency Number Association (NENA) – Roger Hixson, NENA

Breakout 3: Government-to- Individuals/Organizations Moderator: Dan Bart, TIA and Co-chair ANSI HSSP

 FEMA Disaster Management eGov Initiative – Chip Hines, Federal Program Manager, Department of Homeland Security/FEMA  Issues Surrounding Wireless Emergency Alert Systems – Dan Bart, on behalf of Art Prest, Managing Director, Art Prest & Associates  Public Warning/Incident Command Issues - Kendall Post, Chief Technology Officer, Alert Systems, Inc.  Mobile Wireless Broadband for Public Protection and Disaster Relief (PPDR) and Intelligent Transportation Systems - Joanne Wilson, Vice President Standards, ArrayComm  Integrated Public Alert and Warning System (IPAWS), Dan Bart, on behalf of IPAWS

A Social/Networking Event was held at O’Donnell’s Seafood Restaurant from 5:30 pm to 7:30 pm. A number of attendees also toured the Montgomery County PSAP center en- route to the Networking Event

December 15, 2005

1. Results of Breakout Sessions and Discussions

Each of the breakout session moderators gave a report from his session, available on the EC workshop webpage. 5

 Breakout 1: Individuals/Organizations-to-Individuals/Organizations  Breakout 2: Individuals/Organizations-to-Government  Breakout 3: Government-to-Individuals/Organizations

Action items from Breakout 1:  Continued feedback needed into public NFPA 1600 comment process (revised standard) that takes individual/organization/enterprise preparedness into account

Action items from Breakout 2:  Task group created to revisit the matrix from December 2004 meeting, in terms of categories listed and standards/best practices to populate it o Members: Jim Nixon (T-Mobile), Rick Jones (NENA), Roger Hixson (NENA), Bill Cade (APCO)  Group to send changes to matrix structure and initial standards to be included in the matrix by 01/16/06  Further outreach to be conducted after the 16th via ATIS, ESIF, NENA, and APCO to solicit additional input  Report back to overall EC Workshop will be submitted by end of Q1 2006

Action items from Breakout 3:  Progressing work further, including any specifics about tracking standards in a matrix or other format  Known EC standards should be loaded into Homeland Security Standards Database (HSSD)  Desire to have possibly conference call meetings of core stakeholders  Desire to have Emergency Communications listserv to bounce ideas and post new information

2. International Issues for Emergency Communications

William Luther, FCC, gave a presentation titled, Update on TAMPERE Convention and Global Disaster Information Network (GDIN) for Emergency Communications and Disaster Relief.

3. Any Other Business/Open Discussion/Workshop Wrap-Up

Mr. Deane answered questions about the ANSI-HSSP Workshop process and anticipated deliverables. He noted that each HSSP Workshop produces a final report that provides a summary of the subject area, the procedures and methodology used by the Workshop to examine the issues, a categorized listing of the existing standards/ongoing projects in the subject areas, examination of existing conformity assessment programs (accreditation/certification), a gap analysis for standards and conformity assessment programs, and any recommendations from the Workshop for addressing identified gaps. 6

In terms of the “audience” for the final Workshop report, Mr. Deane stated that there are several “customers” for the report:  The ANSI Homeland Security Standards Database (HSSD) which includes relevant homeland security standards per the taxonomy/categorization agreed upon by the Workshop and DHS  Standards Portfolio of the DHS Science and Technology Directorate  Standards Developing Organizations (SDOs)  End users of standards that benefit from having listed in a single report the relevant standards for their homeland security area of interest.

Mr. Bart emphasized that in each of the breakout areas, we must focus on empowering the “individual” to BE PREPARED, recognize that disasters stress the capabilities and capacities of emergency responders, and, thus, we all need to be able to take care of ourselves and our families for the first few days following an incident. To achieve that goal, we also need to recognize that persons with disabilities and those for who English is not their native language, also need to be alerted, warned, and provided emergency communications services and information.

On participant posed the question as to whether the ANSI-HSSP can adopt resolutions or take “policy” positions on issues or lobby Congress, etc. Mr. Bart noted that the mission and scope of the ANSI-HSSP is focused on standards, standards needs, and conformity assessment programs, and not adopting policy positions, but he would be willing to discuss that issue with ANSI management and the HSSP Steering Committee. But for now, the answer is, no, the HSSP does not adopt policy statements.

Participants agreed that this would be the last in-person meeting of the entire Workshop. Each task group would compile its standards list, and the final Workshop report containing all the items listed above, will be circulated to participants for their review and comment prior to finalization.

Mr. Deane noted that he would be happy to set up an e-mail distribution list, hosted by ANSI, to further facilitate discussion and information sharing between experts in the Emergency Communications standards areas. He also noted that anyone in attendance that was not a member of the HSSP, but that was interested in joining the HSSP, was more than welcome and should contact him for further details.

4. Adjournment

Mr. Bart concluded the two-day session by once again thanking NIST and the meeting sponsors, as well as expressing his gratitude on behalf of the entire ANSI-HSSP to all of the Workshop participants for their active participation and commitment to the area of standardization for emergency communications. 7

Attachment 1

Attendance List from the ANSI-HSSP Workshop on Emergency Communications December 14-15, 2005, Gaithersburg, MD Organization Attendee Alert Systems, Inc. Kendall Post American Council of the Blind Krista Merritt American National Standards Institute (ANSI) Matt Deane APCO International William Cade ArrayComm, LLC Joanne Wilson Cellular Telecommunications and Internet Association (CTIA) Bob Bolster COMCARE Sukumar Dwarkanath Community Emergency Preparedness Information Network Jim House (CEPIN) Telecommunications for the Deaf and Hard of Hearing, Inc. Dialogic Communications Company Eric Mueller Dynainfo Wen Pan EDS Richard Sisler Ericsson Inc. Pierre Truong Federal Communications Commission (FCC) William Luther Federal Communications Commission (FCC) Richard Lee Federal Communications Commission (FCC) Gregory Cooke Harris Corporation Mike Baranishyn Harris Corporation Tania Hanna Hughes Network Systems Anthony Noerpel Hughes Network Systems Steve Arnold Hughes Network Systems Mary Phillips Industry Canada Kathleen McCrea Infinite Global Infrastructures, LLC David Beering Information Age Economics (IAE) Alan Pearce Institute of Electrical and Electronics Engineers, Inc. (IEEE) Cherry Tom Intrado Inc. Ray Paddock Level 3 Communications, LLC Marty Williams Library of Congress, Congressional Research Service Linda Moore Lockheed Martin Joe Cramer LogicaCMG, Global Telecoms Leon Thibeaut Lucent Technologies Cheryl Blum Lucent Technologies Anne Frantzen Lucent Technologies Douglas Rollender Motorola, Inc. Larry Nyberg MVLabs LLC James Romlein National Emergency Number Association (NENA) Bob Cobb National Emergency Number Association (NENA) Roger Hixson National Emergency Number Association (NENA) Barbara Thornburg National Emergency Number Association (NENA) Rick Jones National Emergency Number Association (NENA) Patrick Halley National Telecommunications and Information Administration William Belote (NTIA) National Telecommunications and Information Administration Thomas Hardy (NTIA) 8

National Telecommunications and Information Administration Charles Hoffman (NTIA) National Telecommunications and Information Administration Jeng Mao (NTIA) National Telecommunications and Information Administration Marshall Ross (NTIA) National Telecommunications and Information Administration William Belote (NTIA) National Telecommunications and Information Administration Daniel Hurley (NTIA) U.S. DHS - NIMS Integration Center (NIC) Rich Vandame NOAA National Weather Service Kenneth Putkovich NOAA National Weather Service Herb White Nortel PEC Mike Stolker Office of the Secretary of Defense (OSD) Roger Fritzel Personal Alarm Systems (PAS) Dan Merrell Satellite Industry Association (SIA) Mike Beavin Science Applications International Corporation (SAIC) Andy Hunt Society of Cable Telecommunications Engineers (SCTE) Stephen Oksala South Carolina Budget & Control Board, Division of the State George Crouch CIO Sprint Nextel Bob Montgomery Telecommunications Industry Association (TIA) David Thompson Telecommunications Industry Association (TIA) and ANSI-HSSP Dan Bart Co-Chair, Workshop moderator The JED Group, LLP Elliott Davidow T-Mobile Jim Nixon U.S. Access Board David Baquis U.S. Department of Commerce Willie Graham U.S. DHS - Federal Emergency Management Agency (FEMA) Chip Hines U.S. DHS - Federal Emergency Management Agency (FEMA) Bill Kalin U.S. DHS - National Cyber Security Division (NCSD) Rick Harris U.S. DHS - Office for Domestic Preparedness (ODP) Roberta Breden U.S. Food and Drug Administration/Health and Human Services Ilias Borsas U.S. General Services Administration (GSA) Marcia Brabham-Jones U.S. Nuclear Regulatory Commission Yen Chen Underwriters Laboratories Inc. Ganesh Rao Verizon Steven Pergament VIACK Corporation Tim Vittetoe WI3N Jim Cross Ygomi LLC Sheryl Wilkerson 9

Attachment 2

Source: GSC#10 Joint GRSC/GTSC meeting

Title: Resolution GSC-10/02: (Joint) Emergency Communications

Agenda item: 7

Document for:

Decision X Discussion Information

The 10th Global Standards Collaboration meeting (Sophia-Antipolis, 2005)

Recognizing: a) that the Tampere Convention provides a process for implementation of “emergency communications” on an international basis; b) that the United Nations and its agencies are actively coordinating international activities relating to early warning, disaster relief and prevention (e.g., UNISDR1, ITU2); c) that the Tsunami disaster in the Indian Ocean on 26 December 2004 and the devastation wrought to the US Gulf Coast by Hurricane Katrina on 29 August 2005 brought into evidence the importance of not only efficient communications facilities for Telecommunications for Disaster Relief, but also for early warning to populations at risk; d) that cooperation and collaboration between Participating Standards Organizations (PSOs), the ITU, and authorities and/or organizations providing early-warning and emergency services is necessary for the provision of coordinated, emergency communications services; e) that significant activity in relation to emergency communications, including such issues as E911/E112/E119/etc., priority access (e.g., wireless priority service or WPS), priority routing [e.g., Government Emergency Telecommunications Service (GETS)], location identification, special handling for emergency communications, public protection and disaster relief activities, etc. is currently being undertaken and expedited in ITU and a range of national, regional and international Standards Development Organizations (SDOs); f) that future applications for emergency communications will utilize narrowband, wideband and broadband techniques in fixed, mobile, Internet, broadcast and other electronic communications networks; g) that in future, operations that were available and effective in a circuit-switched network (e.g. PSTN), for example, traffic pre-emption, flow control, refusal, and preferential access, may not be possible or effective in current and future packet-based networks unless those needs are identified and communicated to those doing the standardization3;

1 UN International Strategy for Disaster Reduction (http://www.unisdr.org/) 2 See http://www.itu.int/emergencytelecoms/ 3 For example in the USA the National Security Telecommunications Advisory Committee (NSTAC) studies such things as “potential impact of new technologies on NS/EP telecommunications,” and makes recommendations to the President of the United States. http://www.ncs.gov/nstac/reports/fact_sheet/NSTAC%20Fact%20Sheet%2003-09-05.pdf 10

Considering: a) that emergency communications can be partitioned into concerns covering communication (1) from individuals/organizations4 to authorities and/or organizations providing emergency services, (2) between and among such authorities, (3) from such authorities to individuals/organizations and (4) amongst affected individuals and organizations; b) that it is important for PSOs, authorities and/or organizations providing emergency services in countries across the world to continue to collaborate in the development of technical standards, common definitions and terminology, and to share information on emerging technologies and services that can be used for emergency communications; c) that emergency communications facilities are needed not only on legacy systems, but also in future systems.

Resolves: 1) to establish a continuing area of work on “emergency communications” to further encourage cooperation and the sharing of information among SDOs, ITU, and others working on standardization activities relating to communications in emergency situations, in particular addressing  communications from individuals/organizations to authorities  communications between and among authorities  communications from authorities to individuals/organizations  communications amongst affected individuals/organizations. including, but not limited to, developing standards applicable to existing and future systems for:  technical means for delivery of early warnings or alerts  priority access to emergency call access numbers;  provision of location information;  suitable technologies for use in networks dedicated to public protection and disaster relief communications;  interoperability between public networks and networks dedicated to emergency communications;  priority access by emergency services personnel to communications services; 2) to encourage ongoing cooperation and collaboration among national, regional and international activities that relate to emergency communications, such as Project MESA and to provide forums to collect aggregated government users’ needs at the local, state or provincial, or national/international level; 3) to encourage PSOs to support ongoing national activity and cooperation between industry, PSOs, administrations and authorities in the establishment of emergency communications and harmonize terminology used, for example, use of the term “emergency communications” and not “emergency telecommunications” in order to embrace and include the widest range of new systems, services, and technologies and not just “telecommunications”; 4) to draw to the attention of PSOs the need to examine the characteristics of providing emergency communications over packet-based networks, including Next-Generation Networks; and 5) to enhance collaborative efforts at the international level to make most efficient use of resources and enable a timely and focused approach in the global deployment of systems and solutions.

4 Use of the term “individuals/organizations” is intentionally broad and intended to include citizens, non-citizens and visitors, employer-to-employee emergency communications, as well as employer-to-employer, and also encompasses the unique concerns for persons with disabilities and those individuals who may not be fluent in the language(s) or dialects in use in the locus of the emergency or disaster.