Independent Not for Profit Landlords Provide Over 1

Dear Candidate,

With housing high on the political agenda, this is an exciting and challenging time to be joining us. As the recession continues to lock millions of first-time buyers out of the property market, and waiting lists for affordable homes hit around 2 million, the need for social housing has never been more acute.

As part of the commercial operation of the organisation it is the Business Development department’s role to provide members with services that enhance their businesses, save them money and generate income for the Federation. Our existing range of services covers a broad spectrum including recruitment advertising, employee satisfaction surveys, energy comparison and insurance.

As our Business Development Assistant you will play an important role in helping the Business Development Manager co-ordinate and promote these services to Lion Court customers, colleagues and external partners. You will maintain and develop key 25 Procter Street working relationships with high profile partners, drive marketing activity and be London WC1V 6NY expected to uphold the exemplarily standards of conduct expected from all Tel: 020 7067 1010 Federation staff. Fax: 020 7067 1011

Email: [email protected] Over the last twelve months the Business Development team has successfully Website: www.housing.org.uk expanded its portfolio and your role will see you take ownership of individual services. You will assume responsibility for their effective marketing, administration and delivery. You will also be jointly responsible for achieving challenging financial targets.

We are looking for someone with an entrepreneurial nature, excellent marketing skills, a strong ability to organise their time and workload, good communication and relationship abilities, proficiency in day to day administrative duties and the enthusiasm to drive each service forward. In return we will offer you the chance to work within a friendly, fast paced commercially focussed team who will share their skills and experience and help you to progress and develop in your chosen career path.

If you think you fit the bill, then we would love to hear from you.

Yours sincerely

Emma Hodges Business Development Manager Direct Tel: 020 7067 1089 E-mail: [email protected]

1 Role Profile

Job title: Business Development Assistant

Directorate: Commercial Services – Marketing & Business Development

Responsible to: Business Development Manager

Location: Lion Court

Grade: 6

Overall Purpose of the Post

The primary role of the Business Development Assistant is to support the Business Development Manager in organising and delivering new and existing services for the Commercial Services team’s portfolio.

You will contribute to the development of your directorate by helping to promote a range of services and partnerships. Your other main areas of responsibility will cover a broad range of administrative activities.

You will be responsible for undertaking the work agreed with your line manager and informing them in advance of any issues/problems encountered. You must ensure that you work in accordance with the Federation policies and procedures. You will be expected to keep up to date with issues within your department and the National Housing Federation. You will be working as part of a team and liaising with colleagues on a daily basis.

Competencies

The Federation has a competence-based approach to its assessment of performance and behaviour. The following are the specialist competencies for this role; these are followed by the Federation’s values. We expect individuals to demonstrate the specialist competencies and share the Federation’s beliefs and values.

Specialist Competencies

Competence Description Working with Others Works effectively with colleagues and customers within the organisation and externally. Planning The ability to take a structured corporate approach to organising work by agreeing both short and long term goals, interim milestones and reviews. Plans and reviews own work to meet goals.

2 Gathering and The ability to gather and interpret information and Interpreting Information documents as required

Influencing and The ability to put forward arguments persuasively to Negotiating gain agreement from others. Relationship The ability to form and maintain effective Management relationships both internally and externally. Results Focus The ability to add value by achieving results in the best way. Business Awareness The ability to understand the Federations’ strategic goals and relate them to own role. Managing Manages tasks effectively. Tasks/Projects Developing yourself The ability to identify development needs and opportunities and the willingness to take action and improve your own abilities.

Our values

Relevant we listen to our customers and deliver their needs Assertive focussed on our aims and tenacious in pursuing them Proud of housing associations and of the work we all do Inclusive working collaboratively to promote diversity and opportunity for all Driven motivated, effective with imagination and integrity

In addition, we require you to demonstrate the following knowledge, skills and abilities:

 Understanding and knowledge of marketing and/or business development  Knowledge of relevant software packages, including Microsoft Office or a willingness and ability to learn.  Ability to use email and the Internet  Ensure that the work is undertaken to the highest quality possible within the time constraints.  Ability to co-ordinate and complete projects  Knowledge and understanding of databases and data organisation  Knowledge of information management and retrieval.  Able to create systems to organise information  Ability to manage administrative processes  Ability to demonstrate initiative  Ability to investigate, collate and summarise information on key topics from a variety of sources  Ability to write clearly in a variety of styles  Ability to communicate verbally with a variety of individuals and audiences  Ability to proof read and pay attention to detail  Able to monitor budgets effectively

3  Able to balance a variable workload and competing demands.  Commitment to the values of the Federation and in particular to promote equality and diversity.  Willingness and ability to be flexible when needed regarding working hours to accommodate workload. Additional Information

The Business Development Assistant will develop and implement promotional activity for various products and services whilst managing their day to day administration. They will demonstrate effective organisational and time management skills whilst showing flair and creativity in their role and in maximising the ROI. The Business Development Assistant will ensure that all promotional material is produced within corporate brand guidelines and in line with any separate agreements with individual partners.

The Assistant will work with relevant colleagues and external bodies to understand, promote and co-ordinate the Business Development services. This will involve briefing designers and negotiating extensively with suppliers (designers, printers, consultants and sometimes mailing houses) and internal customers (the Federation’s finance, regional and customer services teams etc.). The Assistant will also write, edit and co-ordinate promotional copy. In particular, the Business Development Assistant will have a pivotal role to play in ensuring that each service is promoted to its maximum potential and that all processes are run smoothly and efficiently.

The Assistant will also sometimes be needed to design and amend simple publicity material (flyers and booking forms etc.) in-house using templates and other tools.

Merchandising and stand management

The Business Development Assistant will be involved in managing the Business Development requirements for on-site material at all conferences and events where the Federation has an exhibition presence, and attending exhibitions, conferences and events as required. They will also need to network to create and develop good working relationships with members and commercial companies alike and sell Federation products and services.

The Business Development Assistant will also have responsibilities for:

 Promoting services and partnerships through marketing campaigns, from proofing copy to setting up emails, direct mails and press releases etc  Day to day management of relationships with external organisations including design and print suppliers and business development partners  Dealing effectively with invoices, purchase orders and day to day administration of the Business Development team  Dealing effectively with requests for information and queries from colleagues, partners, external organisations and members  Ensuring that the Federation’s high standards of internal and external customer service are delivered at all times.

4 Terms and Conditions

Salary £21,420 to £25,500 pa

Hours of Work This role is a 35-hour week. Attendance at Federation conferences may be required including possible overnight stays.

Probationary Period This post is subject to a three-month probationary period.

Annual Leave The holiday entitlement 30 days, in addition to public holidays, including three days paid holiday leave taken between Christmas Day and New Year's Day inclusive.

Occupational Sick Pay The entitlement to sick pay is service-related, starting with one month's full pay during the first year of service and rising to six months full pay after 5 years service.

Pension Scheme We currently offer the following two pension schemes:

1. Membership of CARE (career averaged related earnings) scheme - this is a defined benefit scheme. Contributions to this scheme will be 10.1% (employee) and 12.3% (employer).

2. Membership of a defined contribution pension scheme. Contribution rates for both the employer and employee will be 3%.

To find out more about these schemes please visit the SHPS website, where further details can be obtained: http://www.thepensionstrust.org.uk/TPT/SHPS/Homepage.htm

Private Health Care The Federation will pay for you to become a member of the Simply Health scheme, allowing you to benefit from early diagnosis of medical conditions, access to surgery and complementary medicine e.g. physiotherapy. You may also opt to pay for your partner and/or children to become members too, and take out dental and optical cover.

Child Care Vouchers We offer a childcare voucher scheme to employees with childcare responsibilities. This is a salary sacrifice scheme and is a tax efficient way of paying for childcare.

Interest Free Loans We provide interest free loans to pay for annual season tickets for travel to and from work. We also have a bicycle loan scheme for employees wishing to cycle to work for all or part of their journey.

5 Place of Work This role is based in Holborn, London. Our head office is based in London and we have regional offices in Bristol and Manchester.

Learning and Development The National Housing Federation is looking for a candidate, with the appropriate skills and experience to fulfil this role. In return we provide an excellent working environment. The Federation has an organisational development programme which provides individuals with training and support to develop their skills. We also actively encourage individuals to participate in corporate project groups and development centres. We support individuals to undertake professional development and personal study, whilst encouraging a culture that supports a work-life balance for its staff. Our aim is that our staff should also be able to have fun at work.

Equality and Diversity The Federation is strongly committed to developing a positive organisational culture which values people from all sections of the community and the contribution each individual can make to our work. This is in addition to statutory responsibilities to promote equality and diversity in all our activities. We are members of the two ticks ‘positive about disability’.

Behavioural Standards Carry out the work of this post in line with Federation policies, statutory requirements and responsibilities, corporate and professional standards including the Federation’s core competencies framework.

Health and Safety All staff at the National Housing Federation must give full support to its health and safety policy. We seek from every member of staff active co-operation with those responsible for the effective planning, organisation and monitoring of our health and safety.

Please visit our websites at http://www.housing.org.uk/ and http://www.inbiz.org.uk/ for further information about the Federation, our members and our work.