RADNOR HOUSE SURGERY – PATIENT PARTICIPATION GROUP

Minutes of meeting held on Tuesday 25th February 2014 at Radnor House.

Present: Stephen Isaia (Chairman) Jo Taylor (Practice Manager) Sheila Sparks Pam Lakin Malcolm Brown Dr Rawlinson Peter Boyce Roz Hansen

Apologies: Zena Davison

1. Minutes of previous meeting and matters arising : The Chairman explained that he had asked for the minutes of the previous meeting to be published earlier than normal as he wanted as many people as possible to be aware of the item on Data Sharing.

Age Concern Drop-in Sessions: Jaspreet had bought in new flyers for the March date, and a rather large poster.

Urgent Care Centre, Brants Bridge: The Chairman reported back on the presentation given at the recent PPG Network Meeting by Lyndsey Bell, the Marketing Manager of One Medicare – copies of the slides used had already been circulated to the Group. Great concern was expressed at the perceived breadth of their remit compared to the Minor Injuries Unit which it is replacing. The opening date is planned for 6th April. It is hoped that the majority of staff from Heatherwood will transfer to Brants Bridge. The Group will keep a watch on future developments.

2. PPG 2013 Survey – Action Plan: The Action Plan was agreed as a starting point and will now be put on the website and noticeboard. Hopefully patients who made comments will be pleased to see what action is being taken.

3. Strategy for marketing the “Choose Well” Campaign: Jo confirmed that there is always an item on this in the monthly newsletter, and in future this will be copied and attached to each prescription request. Jo will make enquiries to see if a “Choose Well” DVD might be available and if it would be possible to play it on a loop system through the TV in Reception.

ACTION: The Chairman asked for this to be an on-going agenda item, and for the Group to consider any other possible marketing initiatives.

4. Report on PPG Network Meeting held on 11th February:

Urgent Care Centre: - already covered under Point 1.

Community Physiotherapy: Claire Gibson, Berkshire Healthcare Foundation Trust, had spoken to the meeting about the coming changes to the Physiotherapy service. The service is

1 looking at innovative ways to work with patients and carers and they plan to provide more in-house service in GP surgeries.

WAM CCG AGM: The Chairman said that ideas had been requested for the AGM which would be held later in the year. Any suggestions on how to make the meeting more interesting and meaningful to the public would be appreciated and considered.

ACTION: The Chairman asked the Group to bring any thoughts to the next meeting.

Planning for My Future Care: A booklet setting out an individuals wishes and instructions regarding healthcare, housing, finances etc., had been circulated at the Network meeting with a request for comments. Copies were passed to interested members of the Group.

5. AOB:

Peter had received a letter concerning the centralisation and despatch of the drugs he uses and was concerned at how he would be affected. Dr Rawlinson and Jo assured him that he should not notice any difference. Dr Rawlinson said he would be pleased to see him and discuss it further on a one-to-one basis.

Heatherwood Hospital – latest press reports seem to indicate that the merger with Frimley Park will be going ahead.

CQC Inspection – Jo is very busy preparing all the required paperwork for the expected inspection. 48 hours notice will be given of the inspectors’ arrival. All members of the Group said they would be happy to speak to them if asked.

Jo advised that a new receptionist had been appointed.

The meeting finished at 7.30 pm.

Date and time of next meeting: Tuesday 29 th April 2014 at 6.15pm

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