Aspen Law & Business

WOLTERS KLUWER LAW & BUSINESS Returns Policy Update

October 2014

1. Bookstore Discounts for Legal Education Titles

20% Law School Casebooks and Coursebooks Paralegal and College Coursebooks

25% Essentials Series Textbook Treatise Series

30% Examples & Explanations Series

33% Academic Success Series Aspen Audio Guide Blond’s Law Guides Casenote Legal Briefs Emanuel titles (all series and titles) Emanuel’s Rigos Bar Review Series E-Z Rules Friedman’s Practice Series Glannon Guides Inside Series Open Book Wolters Kluwer Bouvier Law Dictionaries

Wolters Kluwer Law & Business Bookstore Phone/Fax: 800-317-3113/800-561-4845 Bookstore Email: [email protected] General Conditions of Acceptable Returns

A. The books were ordered from Wolters Kluwer Law & Business on a returnable basis, please see separate guidelines below for textbooks and study aids.

B. All returned books must be in saleable condition. Books that are returned and are not in saleable condition will be destroyed and no credit will be issued. Saleable condition is defined as books free from defects in the binding, front or back covers, pages, and corners of the book, and free from notes, markings or highlighting. Books that arrive in shrink wrap with other materials, including CDs or access cards, or other books must be in the original, unbroken shrink wrap or no credit will be issued.

C. The shipment is returned at the customer’s expense.  The shipping charges for the return of books that were damaged in transit or shipped in error from Wolters Kluwer Law & Business will be the responsibility of Wolters Kluwer Law & Business.  Claims for damaged, short-shipped, or mis-shipped books must be received by Wolters Kluwer Law & Business within 30 days of receipt of the order by the bookstore or wholesaler.

D. All returns must be sent directly to:

Wolters Kluwer Law & Business Returns Department 7201 McKinney Circle Frederick, MD 21704-8356

Returns sent to any other address will be refused and returned to the sender.

Text Return Policy Credit for Returns

Returns that arrive within 1 year of the original invoice date, meet the above criteria and include accurate invoice information will be credited at the full invoice value. This includes bundles, casebooks, coursebooks, and supplements.

Returned titles that are not accompanied by valid invoice information or where the invoice provided is already fully returned against will not be accepted. The bookstore will be contacted and given the opportunity to reclaim the books but will need to pay return shipping costs.

Wolters Kluwer Law & Business Bookstore Phone/Fax: 800-317-3113/800-561-4845 Bookstore Email: [email protected] Study Aid Criteria Credit for Returns

Returns must arrive within the life of the edition of the study aid* (when a new edition is released) and meet the above criteria and include accurate invoice information to be credited at the full invoice value. *study aids will also be accepted beyond the life of the edition if the return arrives at our Frederick warehouse within 120 days of the stated out-of-print date (OOP date).

Returned titles that are not accompanied by valid invoice information or where the invoice provided is already fully returned against will not be accepted. The bookstore will be contacted and given the opportunity to reclaim the books but will need to pay return shipping costs.

Custom Books

Returns for custom books follow the same policy above but are limited to 20% of purchased quantity.

Wolters Kluwer Law & Business Bookstore Phone/Fax: 800-317-3113/800-561-4845 Bookstore Email: [email protected]