Person Specification s30

Job Title Examinations Services Executive

Directorate or Region South Asia Department/Country Examinations Services/India

Location of post Mumbai Pay Band 4

Manager Finance Reports to and Operations, Duration of job Indefinite Contract Exams Marketing

Purpose of job:

To provide administrative support to the Exams Central Marketing team and key stakeholders. To enable the British Council to achieve its objectives by ensuring quality and compliance standards are met and the highest levels of service are offered to both internal and external customers.

CONTEXT AND ENVIRONMENT The British Council Around the World

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

South Asia Region: The region is of high priority for the UK covering both high-growth economies (notably India, with a population of 1.2bn) and other countries important to the UK from a security perspective, principally Pakistan and Afghanistan. It comprises India, Pakistan, Bangladesh, Afghanistan, Sri Lanka, Iran (non-represented) and Nepal. Programme priority areas are English, where there is a need to develop a stronger product offer for teachers and learners; Higher Education (with large opportunities in market intelligence and knowledge transfer) and the Arts. The region’s exams business is one of the largest in the network.

The British Council In India

The British Council has been operating in India since 1948. Our vision is of a bilateral relationship strengthened by improved economic, social and cultural opportunities for the next generation of young people in India.

We work in arts, education and by sharing the English language and increasingly focus on transformative programmes online (with the aim of reaching of tens of millions of people online in 2017 and more in future years) and through partnerships in States across the country.

The British Council has been appointed the lead organization for a year of cultural exchange between Britain and India that will launch in 2017. The programme, which includes digital and live showcasing, collaboration, capacity building and research will be implemented through influential partners and provide lasting value and benefit for both India and the UK

Main Accountabilities, responsibilities and duties:

1 of 3 Your role will be in marketing operations support.  Assist in delivering operational excellence in the delivery of exams marketing services.  Adhere to specific procurement procedures, policies and ensure that procedures are required to be followed all the times.  Manage and ensure all storage of all exams promotional material and ensure all procurement related information is saved securely and meets all procedures and policies.  Support Exams marketing team in collating the requirements for marketing materials and co-ordaining the procurement process.  Co-ordinate first level communications with colleagues and vendors.  Complete required procurement and financial tasks as per British Council guidelines and provide accurate financial information when requested.  Adhere to service level agreements and agreed turnaround times as per customer service standards

KEY RELATIONSHIPS Internal All India Exams Marketing Team Regional Exams Marketing and Business Development team

External Exams vendors

Other important features or requirements of the job (e.g. travel, unsocial/evening hours, restrictions on employment etc) Post holders will be expected to work a Monday to Friday or Tuesday to Saturday week as required.

Please specify any passport/visa and/or nationality requirement. The candidate should have a legal right to work in India Please indicate if any security or Reference and Background Verification Checks as per British legal checks are required Council India HR policy for this role.

Person Specification

Desirable Essential Assessment stage

Behaviours Being accountable – (level 1): Making it happen – (level 1): Interview Working together – (level 1): Creating shared purpose – (level 1) Connecting with others – (level 1) These behaviours will Shaping the future – (level 1) be needed to successfully carry out the role, but will not be assessed for recruitment purposes

2 of 3 Skills and Communicates clearly and Short listing Knowledge effectively ( Level 1) & Interview Marketing and Customer Service Level 1 Understanding customer needs Obtaining feedback Time Management Language test - post Demonstrates ability to manage selection if required time efficiently to meet the deadlines Reviews data Level 1 Applies a range of standard analytical techniques to support business development – e.g. pricing tools, revenue tracking, monitoring sales prospects, audience figures or profit margin.

Follows good practices Level 1 Demonstrates understanding of risk management policies and procedures and record of following them. Experience At least one year of experience in Experience in Exams Short listing working with marketing Operations & Interview /procurement support function Advance user of MS office software

Experience of working with agency and liaising with multiple vendors such as Events management, design agency, printers, digital agencies and branded goods suppliers will be preferred.

Qualifications Graduate degree. Short listing

Submitted by Abhishek Chandan Date 27 July 2017

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