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Fall 2015
MG 370 - OPERATIONS MANAGEMENT
Dr. Larry E. Stapleton
Office: ADM - Scovill 310D Office Phone: (217) 424 - 6361 e-mail Address: [email protected]
Class Room: SCO 109 Class Schedule: Section 01 – MWF 9 – 9:50 AM Section 02 – MWF 10-10:50 AM
Office Hours: MWF 11-12 AM and 1 – 3:00 PM; Tues by appointment.
Course Overview A practical study of the decisions required to design, operate and control a manufacturing or service operations. This course explores the various relationships between these organizational decisions, Operations and other disciplines within the organization. The relationships are discussed and documented through the use of Business Process Management and Visio. The organizational decisions explored include forecasting, planning of personnel and equipment, inventory planning and control, scheduling, project management, theory of constraints, and quality assurance.
Operations system is the part of an organization that transforms scarce resources and management decisions in to products. These scarce resources can be in the form of land, labor, raw materials, intermediate components and capital. The resultant products may be physical goods or services. Operations management is the utilization of techniques that attempt to optimize the transformation process. A major focus of this course is on understanding the language and methodologies the student will need to support the design, operation and control of a manufacturing or service process.
Tabor Objective: Students will apply those problem-solving and decision-making skills expected of entry- level business professionals.
Business Management Objective: Understand the role of management, including the language and methodologies supporting the design and operational control of a manufacturing or service process 2
Course Objectives:
This course will strive to achieve the following goals:
1. The student will understand why Operations Management is important to their business education. 2. The student will gain an understanding of the operations management function and its relationship with other functional areas. 3. The student will understand the organizational structure, decisions and actions found in Operations Management. 4. The student will develop awareness of the organization and product decisions that must be made to develop the Operations Management capabilities and capacities. 5. The student will learn the analytical techniques of operations management. These include universal operations management concepts such as forecasting, aggregate planning, capacity planning, project management and dependent versus independent demand. They also include the functional areas within operations management such as master scheduling, inventory control and quality control.
Course Prerequisite: Junior Standing and MA 220
COURSE MATERIAL 1. Schroeder Operations Management, Contemporary Concepts and Cases, 6th Edition, Irwin-McGraw-Hill, 2010
2. Additional relevant readings will be assigned or provided as the related topic is discussed.
3. Lecture notes will be available on Moodle.
COURSE GRADING Course grades will be based on project, homework, chapter questions. Class participation, team evaluation and class attendance will be factored into your final score.
Pre-Class Discussion Questions 20 pts each Project 400 pts Homework 20 pts each 3
Grade Upper Limit Lower Limit A 100% 93% A- 92.9% 90% B+ 89.9% 87% B 86.9% 83% B- 82.9% 80% C+ 79.9% 77% C 76.9% 73% C- 72.9% 70% D+ 69.9% 67% D 66.9% 63% D- 62.9% 60% F < 60%
WRITING AND PRESENTATION EVALUATION Tabor is dedicated to assess the writing and presentation level for each student. To provide a consistent means of assessing the student’s writing and presentation skills an Assessment Guide for each is provided in Moodle. It is the student’s responsibility to download these guides and familiarize them self with Tabor’s expectations on what constitutes acceptable writing and presentations. Additional criteria to evaluate a writing or presentation assignment may be applied by the instructor. This additional evaluation covers the content and other aspects the instructor believes to be relevant to the assignment.
STUDENT – INSTRUCTOR COMMUNICATION Each student is highly encouraged to visit the instructor several times during the course of the class to ask questions or offer feedback on the course. Student feedback during the course is highly valued and a student should feel free to offer. Inquiry on a topic does not only exist during the scheduled class time. The student should feel free to come by the instructor’s office and discuss any problems with the class or just to gain further insight into a particular topic.
Reading The reading assignment is to be completed prior to the class that it will be discussed. The reading assignment is to prepare the student for the in-class discussion, case studies and simulations relating to the topic to be discussed in class. Each reading assignment is combined with assigned discussion questions found in the back of each chapter and/or defined within the syllabus. The discussion questions are stated within the daily activity matrix given below. To earn maximum points for each reading assignment follow the following format: - The definition or applicable statement given in the text relating to the question. - Provide an example which exemplifies the question. - Provide your own opinion or thoughts regarding the question. Since the discussion questions will be your exam for understanding the content of the chapters it is important that you turn in the discussion questions on time. The papers are due to be submitted via email. Emails that are time stamped after the start time of 4 the class will be considered late. LATE PAPERS WILL BE ACCEPTED, DO NOT ASK.
HOMEWORK The purpose of the homework is to serve as a gauge for the student to measure their understanding of the material presented in class and in the text. To gain credit for the homework points each student will hand in a complete set of answers at the beginning of each class. Homework turned in after the class period in which they are due will not be given credit. If you have questions on the homework see me before class or during office hours. Also homework turned in incomplete or done in a haphazard and illegible fashion will not be given credit. Solutions for the homework will be posted on Moodle. Homework is due as stated in the syllabus unless otherwise stated in class. Late Homework will not be accepted. HOMEWORK IS TO BE EMAILED.
ATTENDANCE AND CLASS PARTICIPATION Attendance is expected and required. Our discussion and the associated notes are meant to supplement the text. The topics, examples and discussion held during each class period are potential exam questions. Class participation is expected. The class participation will be considered in the final grade. Simply coming to class will not be considered participation. Students missing more than 3 classes during a semester will be asked to show reason why they should remain in the class and will be subject to a reduction in their final grade.
No food is allowed in class. Bottles with sealed tops are allowed.
Cellphones should be placed in placed in book bags/purses or coats. They should not be on the desk.
Laptops should be used to further the learning of the topic being discussed; note taking, review of course website, etc. Students using laptops for non-class purposes will be asked to stop. Students continuing to use laptop for non-class purposes will be asked to refrain from bringing their laptop to class.
PATHWAY to SUCCESS Each student is expected to prepare for class. Preparing for class consists of: - Having read the reading assignment - Completed the homework problems assigned, on time. - Compiled a list of questions on sections of the text or problems, which needs further elaboration. - Be able to discuss "real-world" applications for the principles to be discussed. - Provide relevant job related activities to share with your colleagues
These last two points can be considered from previous or current work experience or from a consumer perspective. 5
The lecture notes are not meant to be an outline of the text, but are meant to provide an alternative approach to presenting the subject material. To gain full advantage of the course the student should read the assigned chapters in the text and the lecture notes. Combined these two resources will provide a more full understanding of the topic.
ACADEMIC HONESTY My policy is simple: DON’T DO IT. Any student caught cheating will be given a Zero for the assignment. Discussion questions and homework which the instructor believes are copied from another student will be given a zero for the assignment. Since it is difficult to understand whose work is the original, both papers will be given a zero. In addition, a letter outlining the event will be prepared with a copy sent to the Dean and one to the registrar from placement in your personal file. The gain from cheating is short term but a notation of cheating on your permanent file will follow you for life.
DISABILITY ARRANGEMENTS: It is the responsibility of the student to inform the instructor of any special needs he/she requires. All reasonable accommodations will be made to facilitate the student’s learning process. The student will provide proper documentation regarding any learning accommodations from the appropriate Millikin department.
COURSE SCHEDULE The instructor will attempt to adhere to the following course schedule but reserves the right to modify the course content, class assignments and activities, and/or dates as deemed necessary by the progress of the class. 6
MG 370 - OPERATIONS MANAGEMENT
Date Class Topic or Reading Homework Exercise (Due beginning of class) 8/24 Intro to Operations Chapter 1 (pp 2-18) Answer Discussion Managem Questions1,3,4,5 and 6 (Pg 19) ent and the Relationsh ip of Business Process Managem ent
8/26 Process Flow Analysis Chapter 6 Discussion Questions 1,2,3,4,5,8 (pp110-128) (pg 131) 8/28 Present your flowchart Develop a Flowchart on something you are familiar; 8/31 Supply Chain Chapter 10 Discussion Questions 1,3,5,10 and Management (pp222-247) 14
9/2 Global Supply Chain Develop a supply Develop a supply chain flow chart Mgmt chain - In Class using the product that you created last week. 9/4 Process Selection Chapter 4 Discussion questions 1,2,9,14, and (pp 62-82) 19
9/9 Present your flowchart Write a paper describing how your previous flowchart relates to the points discussed in this chapter (process type, order fulfillment, process decision) 9/11 Process types See website
9/14 Quality Management Chapter 8 Discussion Questions (pp 162 – 185) See questions on Website 9/16 Quality Measurement Chapter 9 Discussion Questions (pp 189 – 210) See questions on Website 9/18 SPC Charts: X & R Review Podcasts
9/21 SPC Charts: C & P Review Podcasts
9/23 Cp & Cpk Review Podcasts
9/25 Review Quality Management Review Questions. 9/28 Lean Chapter 7 Discussion Questions (pp 134 – 155) See questions on Website 7
9/30 FMEA and Lean Review OP 16 on Apply to process techniques webpage
10/2 Forecasting Chapter 11 Discussion Questions 1, 3,4,5,8 Techniques (pp 251 – 272) (pg 276)
10/5 Techniques Forecast Accuracy
10/7 Review
10/9 Present your analysis Read Case Study Perform analysis and write up Merriwell Bag Co results for case (pg 504 – 505) Answer questions 1,2,3 10/16- Fall Break 10/19 10/12 Review
10/14 Aggregate Planning Chapter 12 Discussion Questions (pp 285 – 307) See questions on Website 10/21 Case Study Read Case Study on Boeing case Website 10/23 Techniques See website
10/26 Review
10/28 Student presentation
10/30 MRP Chapter 16 Discussion Questions (pp 404 – 423) See questions on Website 11/2 Technique See website and podcasts
11/4 Case Study Read Case Study on Website 11/6 Student Presentation
11/9 Inventory Management Chapter 15 Discussion Questions (pp 370-393) See questions on Website 11/11 EOQ/ Prod run See website and podcasts
11/13 Quantity Discount See website and podcasts ROP, Single period 11/16 Review See website and podcasts
11/18 Case Study Read Case Study on See website and podcasts Website 11/20 Student Presentation
11/23 Example Project See website 12/2 Example Project See website 12/4 Example Project See website 8 12/7 Project Review See website 12/9 Project Review See website 12/11 Project Review See website