ELESIG Webinar

Chris Wiley: BYOD & Social Media

24th April 2013

Chat transcript

Helen Whitehead: Hello and welcome to our webinar - we'll start shortly Helen Whitehead: Let me know if you have any problems Caroline Roberts: hello everyone, I am not using a microphone so will communicate through chat. Helen Whitehead: That's fine Vicki Dale: Hello Helen and all - my mic seems very low so I may also put questions into the chat! : ) Caroline Roberts: I will have to leave at 1pm - hope that is OK George Evangelinos (Anglia Ruskin): Learning Technology @ Anglia Ruskin Sue Milward: Sue Milward - Exeter. Leading the University 'Mobility Programme' Majid: Majid Ali, senior lecturer, univ of hertfordshire SDearsley: Me too, I'm afraid. I am an eLearning adviser at City of Bristol College Mira: I'm Mira Vogel, E-Learning Facilitator at UCL. I'm interested in how institutions can support students who BYOD. Caroline Roberts: Learning Technologist - University of Dundee Mary Jacob (Aberystwyth): hello, I'm E-learnin Advisor at Aberystwyth Uni. We are doing a JISC project about students using their own devices, so this is very relevant to us. Tom Franklin: Tom Franklin, Franklin Consulting. i ahve been interested in mobile and ubiquitous computing for over 10 years Chris Rees: Hi, I'm an Online Learning Technologist based at Swansea University Helen Whitehead: I'm Helen Whitehead at Unviersity of Nottingham and I support learnign technologies of all kinds so very interested in Chris's ideas John (Sussex Uni): John Davies, Education Developer from University of Sussex Rachel Bancroft: Hi all, Learning Technologist at NTU Cheryl: Hi, Cheryl from Salford here interested to hear about practice relating to response systems - we have clickers but looking at other options re mobile devices Jenny watson: Jenny Watson, Teaching and Learning Coordinator at Southampton Solent University. Here to learn more Paul Burt (UCL): I'm the 'Learning Spaces Specialist' at UCL Marc Wells (Imperial College): hey all Mary Jacob (Aberystwyth): happy to do so : -) Maldwyn Patw: Maldwyn Pate from the University of South Wales - Welsh for Adults tutor. Developing materials for mobile learning. Matthew Hope: Hi everyone. Ghizzi City Campus Coleg Gwent: Hi I'm Ghizzi an applied sciences teacher @Coleg Gwent Newport Majid: have just ended a session in which paritcipants responded using theur mobiles Majid: was well received Cherry Poussa: Hi, I'm from the University of Nottingham. Part of my role is managing mobile technologies in the School. We have a few projects using social media for learning. Patsy Clarke 2: Patsy Clarke - independent researcher with a long term interest in online tools/spaces for learning Vicki Dale: E-Learning Evaluation Specialist, interested in all e-learning! Mira: I'm interested too in Share Your Own Device... Janice: Hi, from Janice. I am a retired lecturer, teaching IT in a business school. Always used technology for teaching Steve Rowett: Hello, Steve Rowett from UCL here, interested in brining (and borrowing) your own device. Marc Wells (Imperial College): Senior Learning Technologist at Imperial College Business School Alison: Alison Christie, Abertay Uni Dundee. Learning Technology Officer currently preparing mobile awareness sessions for the summer Rachel Bancroft: Yes! Majid: yup Matthew Hope: Yes Cheryl: yes Eddie @Kent: Yes SDearsley: Yup Cherry Poussa: yes Remy: yes Christopher Wiley: Hello everybody! Ghizzi City Campus Coleg Gwent: yes Eddie @Kent: Good luck! Jenny watson: yes Helen Whitehead: Responding to student needs and suggestions - excellent reason Cheryl: Student-lead : -) Helen Whitehead: lol Mira: How do we accommodate Facebook refuseniks? There are many good reasons to stay away from Facebook, after all... Ghizzi City Campus Coleg Gwent: social crossover into personal? some like to keep it separate? Helen Whitehead: I don't trust Facebook's security as much as I trust a VLE's Helen Whitehead: do you accept the friend requests? Rachel Bancroft: Privacy/security in many ways always a consideration when using FB, indeed. Cheryl: yes, nervous about mixing T&L with Facebook but do use G+ communities Alison: I prefer Google+ and its circles for the purpose of keeping personal/professional separate Ghizzi City Campus Coleg Gwent: we use Pinterst instead as can keep personal boards private Helen Whitehead: Pinterest, that'll be interesting : ) Vicki Dale: Is there a 'yes - where appropriate' option : ) Rachel Bancroft: Vicki - indeed! Ghizzi City Campus Coleg Gwent: haha was going to ask same Mary Jacob (Aberystwyth): agree but provide other channels too, for student who don't want to use these Cheryl: I agree but not necessarily Facebook .. Phil Marston: Neither agree or disagree - f they want Matthew Hope: Pininterest, that's something I hadn't thought about.. SDearsley: But in FE there are other issues. Remy: these technologies are out there - whether we acknowledge it or not and more and more students are already engaging Elisabeth Yaneske: Where appropriate Tom Franklin: should does suggest a moral neccessity. I would agree that it should be used where appropriate Ghizzi City Campus Coleg Gwent: We use collaborative research boards for units Janice: In classroom probably no need for social media, but for activities outside class are useful Helen Whitehead: Approx 27 in favour and 7 against SDearsley: Can try a text wall for instant feedback Vaughan: I'm sure we'd find the students using their own Facebook to chat to friends in class instead of using it for educational purposes Belinda (Northampton): I agree with Cheryl. I agree with Social tools, but not necessaily FaceBook for LandT Chris Rees: prob not in class but for pre or after class discussions florence: There are lots of different media available and some can be used as private spaces, or allow for separation of private and professional identities. Patsy Clarke 2: Sorry my interface a bitlimitedcannot see any menus Tom Franklin: is the page public? then we could access it directly Lena Henderson: For me i'ts about the activity, not the tools. Using online social tools - YES, but not necessarily FB or TW. The choice of tools depends on many contexts Cheryl: Love Twitter (yes can see it) use it on my modules : -) Janice: My students used to set up their own FB page for supporting their team projects Helen Whitehead: 32 in favour, of using these 10 against Patsy Clarke 2: Helen - I am in favour Helen Whitehead: that can be painful! Helen Whitehead: 33 in favour : ) Helen Whitehead: 10 against Cheryl: Like to retweet relevant tweets on module twitter account and also embed feed in VLE for those not on Twitter Helen Whitehead: What is the hastag - we can all look it up then Mira: This is commercial software with variable data protection. I think if we do use it we need to provide equitable alternatives alongside them. Helen Whitehead: snap Cheryl Rae Bowdler: Hi Chris! : ) Rob Howe (Northampton): Good idea using Tweets to keep studetn updated on feedback times - need to ensure that student who dont use it are also kept informed (the embedded page is a way around this) Helen Whitehead: very disappointing not to be able to use twitter rss feeds... Rachel Bancroft: Embedding has extra benefit of always new updated content when students log in. Janice: tutors may end up having to use multiple channels to remind about feedback, so all students reveive it Mira: There's also the issue of accessibility and the Equality Act. Santanu Vasant: @Mira - I agree. What's the audit trail for these, for QAA purposes for example? What happens when these commerical software go out of business? Tom Franklin: Janice, but there are tools that will send to multiple media at the same time Cheryl: Any SoME tools I embed into VLE (Google Doc, Twitter, etc.) so as to include everyone. Tom Franklin: Why can we say that they do not have to use twitter? We can if it was in the course requirements Cheryl: Embedding the feeds is good like we said Helen so those without can see tweets : -) Christopher Wiley: #CityBMus Phil Marston: all technology is constantly changing - even our VLEs get changed just as we get used to them : -/ Julie Voce: If we have a service level agreement with Twitter regarding reliability and we can ensure protection of student data in Twitter, then we could make them use it as we have control. Cheryl: Yes, when using hashtags at events tweets lost afterwards - there are tools to archive tweets though : -) Gillian Bishop: good point on SLA florence: it's possible to archive your own tweets Mary Jacob (Aberystwyth): use Twitter, etc as a parallel channel for material you put in VLE anyway Chris Rees: You could store the email notifications sent to you when people retweet, message you SDearsley: Without wishing to be derogatory, there are many students in FE classes who don't need encouragement to use mobile devices and are likelyto be distracted Mira: (Thanks all, I have to go - it's been interesting.) Lena Henderson: storify is a good one SDearsley: Some staff have found simple feedback tools very effective Alison: I think the use of mobiles in lectures comes down to students understanding class management guidelines Janice: in fact our chat during this seminar is a good demonstration that we all do other things at the same time Phil Marston: We don't archive the conversations we have in seminars and tutorials, so why worry about twitter chats? Helen Whitehead: Good point @Phil Marston Matthew Hope: FE students will use mobiles no matter what, might as well make it part of the learning environment Lyn Lall: I used Today'smeet at an event recently which is an alternative backchannel Ghizzi City Campus Coleg Gwent: So many fun tools to se with smart phones and pads encourages students to see them as tools for learning.. Janice: I have recorded a number of revision lectures and uploaded them to Youtube, for students to access Helen Whitehead: We're probably in a transitional stage with student behaviour with their devices Cheryl: We've used ipadio - http: //www.ipadio.com Helen Whitehead: They could be recording the lectures on smartphones, iPads, mini videocams... Lyn Lall: http: //todaysmeet.com/ Janice: or we record them and make them available Helen Whitehead: "They're not lsitening to me" indeed Phil Marston: you can't ban them - some special needs students need them!! Ghizzi City Campus Coleg Gwent: I used to record my undergrad lectures as a student as am hearing impaired, other students requested copies, that was 2006.. Cheryl: Twitter archives - http: //mashe.hawksey.info/2013/02/twitter-archive-tagsv5/ Mary Jacob (Aberystwyth): again, it depends on the situation and the students Patsy Clarke 2: Would NOT ban them Janice: we need to motivate them to use them in the cause of the class topic Tom Franklin: they also play noughts and crosses, so lets ban paper and pencil too Remy: I think banning them is like throwing the baby out with the bath water Julie Voce: I would want to use mobile devices in class for note-taking and investigating topics as the lecture progresses Ghizzi City Campus Coleg Gwent: depends on class and circs Santanu Vasant: They could be using them to learn more / fill in the gaps of a Lecture?! James Dunbar: I'm with you Julie! florence: wouldn't ban - the challenge is to channel use of mobile devices to make it productive Julie Voce: Clatter of keys not an issue with touchscreen ;) Majid: they would use their mobiles anyway in class whether you allow it or not Cheryl: No, it's up to teachers to make the learning engaging and motivating. Some students use them to make notes. It's up to us to engage Julie Voce: ooh hello James! Phil Marston: they might not be engaged even without a laptop Helen Whitehead: 30+ against banning, 5 for it Patsy Clarke 2: In all situations I handwrite into an IPad - no noise and easily convertible to text and accessible Andrew Doig: Laptops look like a barrier, so I guess we may have to trust our learners to be engagned, or make sure that we are engaging. Helen Whitehead: many lecturers would find that intolerable SDearsley: Some people remember better when they are doing something at the same time Phil Marston: so all the reasons are to protect unengaging and unknowledgable staff ? 8-| Chris Rees: only allow use at certain points in a lecture e.g a twitter poll. Ghizzi City Campus Coleg Gwent: Can be useful to highlight errors on web databases!! have had that happen...opportunity to assisst students in looking at resource quality SDearsley: as listening I meant Helen Whitehead: Conferences we go to now - it's very unusual not to see loads of devices in action Cheryl: I've been frowned at during meetings for taking notes on my phone/laptop : -( It's all part of digital literacy so we need to move with it. Remy: We are talking about "adult" learners afterall, when are we going to start trusting them to do the right thing and not 'spoon feed' George Evangelinos (Anglia Ruskin): Mobile devices in a traditional instuctivist teaching / learning model? SDearsley: I have to leave now Apologies Helen Whitehead: Bye SDearsley - check out the recording Cheryl: and taking notes in Google Docs : -) Chris Rees: interactivity can help concentration a lot of traditional lectures can make it hard to concentrate for long periods Majid: students are different these days....they r good at multitasking.....and they use mobile phones in class anyway....so it's better to make them use it for a good reason Helen Whitehead: Would anyone who doesn't want devices in the classroom like to make their poijt a bit mroe? Wilma Alexander: Multitasking research suggests that generally tasks done less well - learned skills but those who estimate they are good at multitasking are least likely to be good at it ;-} Vaughan: How do we know their ,ulti tasking isn't 80/20 against the lecture Helen Whitehead: @Wilma good point Rachel Bancroft: And those are essential skills... George Evangelinos (Anglia Ruskin): but what about less atechnically able students? Cherry Poussa: Structure the lesson so that there are specific activities/times during the lesson that allow them to use their devices. Something like - let me explain this topic now but we'll use our devices to look up further info/resources later as part of group work etc. Helen Whitehead: Whenever I've had to respond with a phone by texting for example, IO haven't finsihed in time as I'm so slow at texting and my vote isn't heard... Alison: BYOD allows the student to engage with the lecture taking notes in their preferred learning style e.g student might use Pearltree to visualise what the lecture is about. George Evangelinos (Anglia Ruskin): are digital skills a pre-requisite for modern learning? Tom Franklin: Su White at Southampton requires students to bring an extension cable - they can then be "daisy chained" Janice: Digital skills are essential for work Julie Voce: @Tom - bet Health and Safety love that... Wilma Alexander: Caveat is that notetaking can help reinforce listening Helen Whitehead: That's a ncie ideas @Tom Cheryl: yes, my concern with moving from clickers to mobiles Alison: www. socrative.com Matthew Hope: I'm a big fan of Socrative - voting with mobiles Matthew Hope: lol Wilma Alexander: Undoubtedly tablets are game-changers for BYOD Helen Whitehead: true @Wilma Tom Franklin: Helen, yes, but I do wonder what health and safety would say about the trailling cables Ghizzi City Campus Coleg Gwent: yes like socrative florence: Tricider is an interesting online voting system - students can can things to vote about and even identify + and - about each proposition Mary Jacob (Aberystwyth): we're trialling a mixture of institutional voting systems and student devices (Qwizdom QVR) Mary Jacob (Aberystwyth): students can choose which to use Helen Whitehead: thanks for sharing these Wilma Alexander: We have issues about using mobiles with large numbers of international students with expensive deals Helen Whitehead: @wilma say more? Alison: Pollseverywhere embeds very nicely into VLE e.g Blackboard providing realtime results Tom Franklin: David Brown argued over 10 years ago that not requiring all students to have a suitable device was disadvantaging them,a dn so at Wake Forest they issue all students with devices Tom Franklin: quite common in the US - and makes support easier Majid: calm down Helen Whitehead: I'll put all links on ELESIG Julie Voce: Some people at Imperial have been using mentimeter and Learning Catalytics (recently acquired by Pearson) as well as Socrative Lyn Lall: http: //www.infuselearning.com/ is great for formative assessment and engagment Wilma Alexander: They may only have a phone deal for home, or a payg card. reports from lecturers that they are unwilling to use their phones, prefer PRS clicker systems# George Evangelinos (Anglia Ruskin): task-based in class technology use? Cheryl: Can TurningPont allow for all - is it response anywhere allows clickers and mobiles to join in from outide lecture hall Vaughan: What cost with wifi Tom Franklin: they can use wifi in clas Alison: how do others manage the issue of students downloading material from VLE's Ghizzi City Campus Coleg Gwent: some institutions not enough devices available for a whole class Wilma Alexander: PArticularly for international students Alison: from a cost point of view Tom Franklin: but they have to buy pens too Chris Rees: often devices go walkies too Phil Marston: We asked our students about the cost of texts - they said most of them have 1000's of message a month for free anyway. Cheryl: battery, PAYG, etc. George Evangelinos (Anglia Ruskin): Have you used specific activity-driven engagement with technology ? Wilma Alexander: @Phil, yes indeed, but not everyone.... Ghizzi City Campus Coleg Gwent: use skype for free instead Remy: How do you handle the lack of visible clues characterising face-to-face sessions? Did you find it was an issue? Janice: we do need the institution to support whatever is used, to be abler to help students to use it Cheryl: change in view - facilitators of learning - partnership - dialogue - we donlt stop learning when we become teachers Vaughan: we also presume all students can use technology. ipads aren't easy to some students Tom Franklin: can work in groups if it is designed to, which reduces the problem Helen Whitehead: Accessibility has a whole new meaning in this context George Evangelinos (Anglia Ruskin): is it not about the learing model instructivist/participative? Ghizzi City Campus Coleg Gwent: Mmm many of my FE student seem very unaware of potentials of their devices other than for social, games and shopping....don't see them as useful tools fro learning work etc... Wilma Alexander: Someone very helpfully said that any students more than three rows back in a 100-seater LT is a distance student. We need techniques for teaching, as always, it's not the technology. Rachel Bancroft: Ghizzi City Campus Coleg Gwent: In HE too. florence: Why make a difference between social media and disiciplien specific software (eg stats)? if certain software is mandated, then students need to be supported Majid: after they have graduated Ghizzi City Campus Coleg Gwent: upto individual tutor Julie Voce: If you know how to use the different views in facebook, then possibly Phil Marston: there's a service called http: //lore.com that provides a sort of Facebook type networking environment in an educational context to overcome exactly these issues Remy: neutral - think it could be problematic in some cases Majid: after they have graduated Andrew Doig: Staff can and do create a separate account to interact with students. Mary Jacob (Aberystwyth): depends, I have shifted from friending to not friendling in general Cheryl: I disagreed here as I wouldn't use Facebook (G+ maybe) or seperate FB account perhaps Julie Voce: Depends on what the benefit is to staff or students of being friends Patsy Clarke 2: You can have a Fb group that is separate from FB friends Wilma Alexander: Some interesting studies that students have less respect for professionalism of lecturers if they see social Fb postings Andrew Doig: However, to intract in FB groups, you don't need to be friends with the members. James Dunbar: Having multiple accounts can keep personal and professional lives separate Wilma Alexander: I would keep any Fb activity very separate Tom Franklin: people are very moded, and maybe they need multiple accounts, or equally facebook needs to allow groups more easily with colleagues / friends / family Vaughan: academic facebook yes, personal no Vicki Dale: No - I had friend requests which I've accepted in the past and then declined due to the personal nature of student facebook updates ... since thenI reflected it's not appropriate, and we might even consider whether it's acceptable to have (some) colleagues as facebook friends... Wilma Alexander: Our students consistently tell the University to stay out of their social spaces Janice: there is a conflict as teacher also marks students' work, so might stifle discussion Wilma Alexander: Although they do set uop their own social groups to use for project work etc. Tom Franklin: assessment should match the nature of the learning (authentic assessment) Cheryl: Use accounts that are programme/module identity rather than personal and accessed by whole team - reduces personal attacks I feel Rachel Bancroft: Wilma: I hear a lot of that too. Julie Voce: Issue with twitter is that students can see your tweets without being your friend (as per facebook), so perhaps a greater need for separate accounts Ida: It's fine if connecting with students in FB with a careful security settings. e.g use Group rather as individual Helen Whitehead: 27 against fb friends, 3 in favour Rachel Bancroft: Multiple accounts against T&Cs in some cases George Evangelinos (Anglia Ruskin): If all students engaged with technology wouldn't be overwhelming for the tutor to monitor? Wilma Alexander: Under-18s against T&Cs in some cases too Wilma Alexander: Maybe questions of monitoring depend on age / context / discipline across Tertiary florence: media literacy can't be assumed: students need help to develop an 'appropriate' presence online, but who does this? can/ should sSubject tutors Phil Marston: Hasn't all of this always gone on - social media just makes it more 'exposed' Vicki Dale: There's also the publicity surrounding the girl with a role in connection with police who tweeted inappropriate stuff Alison: will this recording be emailed out? Cheryl: use of SoME tools engages all students - peer learning - not necessarily tutor who needs to minitor - students should agree how they bahve online via discussion Vicki Dale: Yes Vaughan: Chose to step down, didn't have to Alison: must go got a class to take. thank you Christopher: -) Wilma Alexander: Sorry, have to leave now - very interesting, will get back to recording! Helen Whitehead: bye Alison Helen Whitehead: Bye Wilma - thanks all for contributions George Evangelinos (Anglia Ruskin): Facebook has a scary research programme of mapping out contacts and networks, given that in the states IT systems are open to authorities by fedral law Ghizzi City Campus Coleg Gwent: That's why FE digital literacy so important 14 up age group Phil Marston: A USA school teacher was sacked because she had a holiday picture on facebook with adrink in her hand : -/ Helen Whitehead: Not just students need digital literacy training! Helen Whitehead: I have loads of examples of people losing jobs or not getting them because of SoMe florence: the HMV tweets are a classic in terms of damaging footprints http: //www.guardian.co.uk/business/2013/jan/31/hmv-workers-twitter-feed-sacking Cheryl: yes we need to encourage debate about digital literacy and online identity early way before FE/HE Andrew Doig: interesting then to think about twitter feeds in the classroom adn the fact taht they are also public statements Helen Whitehead: ... but also people getting jobs because of appropriate SoMe profiles Ghizzi City Campus Coleg Gwent: conflicts with MOOC and OER movement then for maintaining educational sharing? Helen Whitehead: is it a conflict Ghizzi? Andrew Doig: @Helen, true, it's worth focussing on the positive impacts for literate students Cheryl: thanks Chris, Helen : -) Matthew Hope: This has been really interesting, thanks Chris Vicki Dale: Fantastic webinar - thanks so much for thought-provoking presentation! Helen Whitehead: http: //blogs.city.ac.uk/educationavignettes/ Lena Henderson: Thank you! Ghizzi City Campus Coleg Gwent: Maybe then in some cases depending on what core subject is perhaps and students profiles? Remy: Great webinar - thanks. Elisabeth Yaneske: Really enjoyed that. Thanks Christopher. Lots to think about! Gillian Bishop: Thanks Ghizzi City Campus Coleg Gwent: Thank you. Rachel Bancroft: Yes, thanks all! Lena Henderson: the link for educationalvignettes site doens't work Belinda (Northampton): Thank you Lots to thin about. florence: If the social media is mandated and supported in the same way as SPSS or NVivo might be (or other discplinary software, then what’s the fuss? couldn't students be asked formally? Helen Whitehead: http: //blogs.city.ac.uk/educationalvignettes/ Sorry! florence: Staff need guidance too Vaughan: are they engaging in twitter? or just txting mates florence: social media guidelines and training would be helpful for staff too Cherry Poussa: I agree Ghizzi City Campus Coleg Gwent: yes Matthew Marl: Have to go now, interesting insight into the future, thanks! Cheryl: yes please but difficult - was asked to stop running Google Docs workshops : -( Phil Marston: once saw a brilliant video showing lots of apparently disengaged students in lecture using audience response - you would expect low response, but it was very high - so maybe students don't want to look like they're engaged? Remy: Great response to my question - and I agree. Most times, we either ignore or miss the cues so should be no barrier. Remy: Have to go now so thank you very much. Helen Whitehead: That's a shame @cheryl Helen Whitehead: by remy Helen Whitehead: bye i mean doh! Vaughan: should more digital device use be promoted during teacher training. So its introduced early in career Cheryl: I previously worked at Manchester where they could use clickers and also students with mobile devices could join in in or outside lecture Mary Jacob (Aberystwyth): @Cheryl what tool did you use? Chris Rees: many people almost addicted to social media and may be a necessecity in holding their attention spans during long lectures Cheryl: G+ much better I feel Vicki Dale: It's apparently against the agreement to have two different Facebook accounts, though I think some people do - the danger is they may delete both accounts, so privacy settings might be best florence: use different emails then Cheryl: It was TurningPoint clickers with response anywhere I think Lena Henderson: Thank you for an interesting discussion Vaughan: but would you have 2 personal identities. one would be personal the other would be instutional identitiy Cheryl: G+ communities works quite well for us Tom Franklin: thanks very much florence: @Vaughan - I agree George Evangelinos (Anglia Ruskin): thank you very much! Lyn Lall 2: Thanks both Mary Jacob (Aberystwyth): Thanks for an excellent session, Chris! Maldwyn Patw: Many thanks. Extremely interesting. Sue Milward: Thanks - very interesting Vaughan: thanks Lisa Hale: Many thanks. Very interesting. Rachel Bancroft: Thanks! Rob Howe (Northampton): Many thanks - great webinar Ida: thanks Chris, very good session Patsy Clarke 2: Thanks Chris and Helen! Cherry Poussa: Thank for for a great session. Andrew Doig: Thank you very much Chris. Good to hear your experiences and it generated some interesting and very topical discussion. florence: Thank you for organising and sharing ideas Ghizzi City Campus Coleg Gwent: Yes thank you interesting... Cheryl: thank you : -) Matthew Hope: Thanks again ;) Vilinda Ross: very interesting - thank you Ida: also thanks to helen Steve Saffhill (Jisc RSC): Thank you Cheryl: will the recording be sent? Cheryl: fab : -) thanks Tendai: Thanks Belinda (Northampton): Great - thank you Christopher. Can't believe this was your first Webinar! Cheryl: bye : -)