Telephone Researcher Arabic Speaker, Japanese Speaker and Korean Speaker Application Form

Acritas Job Description and Application Form: Telephone Researcher – Various Language Specialist Roles

Telephone Researcher – Arabic Speaker, Japanese speaker and Korean Speaker Application Form

Job Description

About Acritas ► Acritas is the world’s leading provider of legal market research. We work with prestigious corporate law firms and other professional services firms, across the globe. Our Interviewing Centre carries out interviews with senior decision makers in the largest companies worldwide. The findings from these interviews are analysed, interpreted and then presented by Acritas to our clients enabling them to make strategic decisions about the future direction of their firms – from brand development and marketing to pricing and client service.

The Telephone Researcher role: ► We require highly motivated new language specialists of our telephone research team with excellent communication skills, a sharp mind and keen attention to detail. You will thrive on the challenge of attaining and conducting interviews with senior individuals working in professional services with the ultimate aim of bringing about improvements in this sector.

► The role will begin with a period of intensive training in interviewing skills and use of appropriate software, including shadowing more experienced researchers. You will also be given a thorough briefing on the project(s) you will be working on. Throughout the role, you will receive on-going training and development; there will also be the opportunity to progress from quantitative interviewing to more in-depth qualitative interviews.

► Although you will be well supported within the team, you will be required to take ownership of projects assigned to you and produce work of the highest quality. Given the nature of international market research, we frequently need to work to tight deadlines and so excellent time management and organisational skills are essential.

Day-to-day responsibilities ► You will be primarily responsible for conducting interviews with senior business decision makers on a variety of issues. Typically the role will involve:

1 Acritas Job Description and Application Form: Telephone Researcher – Various Language Specialist Roles

o Desk research – to ensure sufficient knowledge of a particular company/market is available to conduct interviews of the highest quality on behalf of Acritas’ clients o Telephone interviews – following a prescribed script, but also probing/requesting more detail where appropriate – all to Market Research Society standards o Recording data – taking down an accurate account of the respondent’s answers consistently and to a high quality o Appointment management – you will be required to manage your own schedule of interview appointments and provide clear communication to respondents about these o Sample management – you will play an important role in keeping Acritas’ database accurate and up-to-date with the latest information from/about respondents o Using computer systems – you will need to have a good working knowledge of Microsoft Office. You will also need to be proficient in using our interviewing software, following training.

2 Acritas Job Description and Application Form: Telephone Researcher – Various Language Specialist Roles

Required qualifications and skills:

Essential Desirable

Undergraduate degree in any subject, providing evidence of good verbal and written communication skills Excellent written and spoken communication skills and a highly professional attitude As much of our research is in the legal sector, a degree in Law would be particularly beneficial

Familiarity with Microsoft Office package and good general computer literacy. Able to Prior experience in a telephone learn and use computer systems and other interviewing or sales role technical equipment. Comfortable working with new technology.

Critical thinking skills – ability to understand benefits to respondents of participating in research and communicate these in a persuasive manner; ability to take the initiative and suggest new ways of working

Good standard of literacy – ability to write up responses using correct grammar and spelling

Basic numeracy – ability to understand and record numeric responses

Ability to follow set guidelines and procedures accurately

Good typing speed and accuracy

Achieved a good attendance and punctuality record

Good hearing and precise speech

3 Acritas Job Description and Application Form: Telephone Researcher – Various Language Specialist Roles

Additional qualifications or skills for foreign language speakers only

Relevant language as first language and evidence of fluency in English (TOEFL Level 6 or equivalent) or

English as first language with a degree or Experience of working in a country where the equivalent in the relevant language relevant language is spoken

Ability to translate verbal response into written Ability to translate written English into written English relevant language

Ability to check that written translations from English to relevant language are accurate

4 Acritas Job Description and Application Form: Telephone Researcher – Various Language Specialist Roles

Telephone Researcher

Application Form

Personal details

Title

Surname

First name(s)

Postal address (including post code)

Contact telephone number

Email address

Previous Employment (Please provide previous employment details for the last four years, including dates of unemployment)

Dates (From – Salary / Wage Reason for Employer Job title To) leaving

5 Acritas Job Description and Application Form: Telephone Researcher – Various Language Specialist Roles

Experience and skills

(Please give specific examples to demonstrate competence in each of the following areas and how this experience would apply to the telephone researcher role)

Excellent written and spoken communication skills and a highly professional attitude

Familiarity with Microsoft Office package and good general computer literacy. Able to learn and use computer systems and other technical equipment. Comfortable working with new technology.

Ability to follow set guidelines and procedures accurately

Prior experience in a telephone interviewing or sales role

Native speaker, or English as first language with a degree or equivalent in Polish, German, Dutch or Japanese

Ability to translate verbal responses into written English

Ability to check that written translations from English to relevant language are accurate

Ability to translate written English into written relevant language

*Other essential and desirable criteria (good standard of literacy, basic numeracy, typing speed and accuracy, good hearing and precise speech) will be assessed through telephone interview and aptitude tests.