Request for Project Closeout Certification Form

Closeout Request for Project Closeout Certification Form

ALL CERTIFIED PROJECTS MUST FOLLOW NM STATE POLICIES AND PROCUREMENT CODE

PROJECT GOVERNANCE

PROJECT NAME Wireless Enhanced 911 Project

DATE October 13, 2010

LEAD AGENCY Department of Finance and Administration

OTHER AGENCIES None Rick Martinez, Deputy Cabinet Secretary, DFA EXECUTIVE SPONSOR

AGENCY HEAD Dannette Burch, Cabinet Secretary Designate, DFA

AGENCY CIO/IT LEAD Rick Martinez, Deputy Cabinet Secretary, DFA

PROJECT MANAGER Bill Range, E-911 Program Director, DFA

PROJECT ABSTRACT The purpose of this project was to deploy 911 wireless Phase I and II capability across New Mexico. The two major deliverables follow: 1. Install Phase I & II equipment in New Mexico Public Safety Answering Points (PSAPs) who serve 90% of the population. 2. Order and implement Phase I & II service from the wireless carriers across New Mexico.

Wireless Phase I is the technology that sends the caller’s tower cell sector location information to the PSAP along with the 911 call. Wireless Phase II is the technology that sends more accurate caller location (longitude & latitude) information to a PSAP along with the 911 call.

Schedule and Budget Planned Start Date February 2004 Actual Start Date February 2004 Planned End Date June 2010 Actual End Date July 2010 Planned Cost: (Budget) $23,190,700 Actual Cost: (Total) $24,218,527

Revision: 9/1/10 Page 1

Wireless Phase I & II $16,841,585 Wireless Phase I & II 911 $14,871,741 911 Systems (Hardware Systems (Hardware & & Software) Software) Consulting No consulting in original Consulting $9,346,786 plan. Reported as a courtesy only.

CERTIFICATION HISTORY

Date Amount Funding Source(s) (use specific citations to laws, grants, etc.) 10/18/05 $11,190,700.00 The New Mexico E-911 Fund 05/18/09 $12,000,000 The New Mexico E-911 Fund 12/16/09 $1,166,523 The New Mexico E-911 Fund

Scope Verification

REQUIREMENTS REVIEW Yes No Explanation/Notes Were the project objectives (expected outcomes) X accomplished? Were all Deliverables submitted and accepted? X Did the IV&V vendor verify that all deliverables met the X requirements? Have all contracts been closed? X Have all final payments been made (i.e., invoices paid) X Has adequate knowledge transfer been completed? X

Major Project Deliverable and Performance Measure (Include explanation if Deliverable or Performance Measure was not met.) Install wireless 911 Phase I & II equipment in New Mexico PSAPs who serve 90% of the population. This consisted of deploying capable equipment (hardware and software) at 48 PSAPs in New Mexico. For 48 PSAPs, we funded the following CPE, depending upon the needs of the site: 1. Call switching equipment, (usually a PBX from Nortel) 2. Call handling servers (usually there are at least two servers, sometimes as many as four depending upon PSAP size and vendor) 3. Network switches, usually Cisco and number driven by number of call taking positions

4. A 911 map server, by Plant or Positron 5. Call taking workstations at each call taking position, by Plant or Positron 6. An MIS Package that records call information 7. ANI/ALI controllers (used to dip into a telephone database for location data) 8. Printers to be able to print call stats and call reports 9. A UPS to power 911 equipment 10. A generator for 911 equipment 11. Recorders to record voice traffic inbound to the PSAP and outbound to radio for dispatch 12. Installation and project management of all of the above items Order and implement Phase I & II service from the wireless carriers. For every county in New Mexico, the wireless carriers were sent official request letters ordering Phase I & II service. Carriers included Verizon Wireless, Cingular/ATT, Sprint/Nextel, T-Mobile, CellularOne of NE Arizona, Cricket, Alltel, Plateau, and LeaCo. Each carrier then ordered the Phase I & II implementations for each county in the state and began multiple phase deployments that included drive testing and PSAP coordination until completion.

Wireless Phase I is when the carrier sends the cell tower sector location to the PSAP giving an approximate location. Approximate locations are not effective in urban areas due to increased population and complex road infrastructure making it difficult or impossible to find callers with the sector location only.

How it works: Each tower’s location (GPS coordinates and local government assigned address) are programmed into the tower’s switching devices when Wireless Phase I (WPH1) is deployed. When a 911 call is placed from a wireless phone and the call hits the tower, programming in the carrier’s switch routes the call and the tower’s sector information to the PSAP which is also programmed into the carrier’s tower switch. Routing from the tower switching device goes through what is known as a Mobile Switching Center (MSC) to the telephone company router known as a tandem or selective router which routes the call to the PSAP.

When the call is received at the PSAP the Call Processing Equipment (CPE—equipment funded by this project) sends the call to an available 911 call taker at the PSAP. The call rings into a computer based call taking screen and the call is answered by a certified call taker. Using the tower location data provided with the call, the WPH1 cell sector is plotted on a 911 map at the call taker’s 911 call taking position. Again, this is the directional tower sector (NE, SW or NW for example) being plotter, not the precise location of the caller. The caller is somewhere inside the displayed sector. The 911 map is a separate screen from the call screen but it is part of an integrated suite of hardware & software called 911 CPE funded by this project. The map tower plot and other information taken from the caller allow the call taker to be able to dispatch the appropriate emergency response agency using whatever methods (Computer Aided Dispatch, 700/800MHz Trunked Radio, etc.) are available to the call taker. Note: CAD and public safety radio communications are outside of the scope of the 911 Wireless project.

Wireless Phase II is more complex than Phase I because it involves a more complex process of establishing more accurate caller location information to be sent to the PSAP. Wireless Phase II (WPH2) consists of

ALL CERTIFIED PROJECTS MUST FOLLOW NM STATE POLICIES AND PROCUREMENT CODE wireless carriers programming cell tower switching equipment for WPH2 service. The actual technology deployed for WPH2 depends upon the carrier’s signal delivery method of wireless, i.e. CDMA vs. GSM as well as the type of wireless phone of the caller.

The Handset or A-GPS Location Method Assuming that the caller has a GPS capable phone, when a wireless 911 call is initiated to a CDMA carrier network, the A-GPS location data is sent from the cell tower switch to the phone/handheld device. The GPS assist data once at the device allows the phone to know where to begin its GPS satellite signal search. Once the handled device receives its actual GPS location from the GPS satellites it relays the information (longitude and latitude coordinates) to the CDMA network which then routes the caller location to the PSAP through the MSC, updating a location database, and eventually routing through the landline telephone network where the selective router or tandem is located.

The selective router routes the call to the PSAP where the caller coordinates are plotted on a 911 map at approximately the same time that the call is being answered. Call takers sometimes have to “rebid” the call to which query’s a location database located on the carrier network in order for WPH2 to come in or to see caller’s traveling while in a vehicle. The call screen and the 911 map screen again are part of a suite of hardware and software suite consisting of a telephony module (key system or PBX), call handling servers, network access switches, call taker’s workstation console, map server, etc.) Collectively referred to as CPE, all of which were funded as part of this project.

The Network or Triangulation Location Method Assuming that a phone has no GPS chip or that the carrier provided coverage is through GSM wireless technology, then the Network or Triangulation location method is used. When a 911 call is placed from a wireless phone in this scenario, the carrier network triangulates the caller’s location using the known speed of radio signals and the calculated distance and angles between the caller and surrounding cell towers. It takes at least three towers to accurately triangulate a caller’s location. The other details around call delivery, PSAP call plotting, and what this project funded are the same in this method described above.

INDEPENDENT VERIFICATION & VALIDATION (INCLUDE SUMMARY OF THE LAST IV & V REPORT)

Bency & Associates provided IV&V services for this project with no significant findings.

TRANSITION TO OPERATIONS: (DESCRIBE AGENCY PLAN TO SUPPORT PROJECT SOLUTION IN PRODUCTION. INCLUDE AGENCY PLANS TO FUND AND MAINTAIN THIS PROJECT. ) Yes No Explanation/Notes Wireless 911 equipment Are there recurring maintenance/operational costs for the product/service? X maintenance is paid from the E-911 Fund Are there any recommended enhancements or updates? X Funding source for maintenance/operational costs?

The E-911 Fund pays for wireless Phase I & II equipment maintenance and refresh. Summary: This multi-year, multi-phase project met all project goals and exceeded enhanced wireless coverage objectives. The original project goal of 90% of New Mexico’s population being served by PSAPs with Phase I & II capabilities was exceeded by reaching 96.6% of New Mexico’s population. We installed wireless equipment at almost 50 PSAPs and worked with over 9 wireless carriers to implement this project. This project benefits all New Mexico citizens and visitors by making by enabling PSAPs to locate emergency callers.