Lisa D. Gunderson 915 Quail Hollow Dakota Dunes, South Dakota 57049 (605)232-8876 [email protected]

Profile

Strong background in management and organizational development and training facilitation, with significant emphasis on customer service and sales. Consistently exceed goals and expectations of customers and clients. Experienced in managing projects, and skilled in developing training programs and presenting to various audiences. Driven to use professional experiences to make a significant contribution to the success and growth of an innovative organization via solid management and organizational development skills.

Education

Bachelor of Science in Business, Briar Cliff University May 2008 Associate of Science in Business, Morningside College December 1991

Career History

Fred Pryor/ CareerTrack December 2010-Current Seminar Leader and Trainer  Facilitate professional seminars on Communication, Teamwork, Management, Leadership, and other topics.  Provide on-site training in areas such as Customer Service, Teamwork and Managing Emotions Under Pressure.  Coach individual participants regarding professional and personal challenges and development.

Cy Wakeman Inc., Sioux City, IA June 2008-December 2010 Keynote Speaker and Trainer  Keynote speaker for organizations such as Go Red for Women, Siouxland Youth Leadership and Clemson University.  Trainer/Facilitator for Leadership groups such as American Red Cross, Siouxland and Dakota County Leadership and F&M Bank.  Facilitator of Focus Groups for various topics of leadership, management and development.  Product Sales for Cy Wakeman, Inc.  Certified trainer of Myers Brigg Type Indicator .

First Federal Bank, Sioux City, IA May 2000-May 2002 Training Manager  Facilitated sales training for all levels of employees from entry level to management.  Provided customer service training for all new and existing employees of the entire financial institution.  Monitored monthly customer service shops by rewarding successes and reevaluating unacceptable scores.  Organized and presented at quarterly employee meetings a segment pertaining to customer service and sales.  Motivated and encouraged employees through challenging customer situations.  Developed manuals on customer service and sales expectations.  Met with all branch managers monthly to give presentations on customer service and sales.  Assisted in the development of a bank-wide customer service commitment campaign. First Federal Bank, Sioux City, IA March 1999-May 2000 Mortgage Originator/Bank Officer  Produced loans for homes in lending area.  Developed relationships with realtors in the housing market by attending their weekly meetings and offering alternative lending options or training.  Developed relationships with banking customers by maintaining contact after loan closings and offering other helpful banking products to meet their needs.  Worked closely with mortgage processors during each loan to assure the highest quality of service and efficiency.

First Federal Bank, Sioux City, IA June 1995-March 1999 Branch Manager/ Bank Officer  Managed all aspects of planning and execution of new branch office.  Hired, trained and managed staff of seven to ten employees.  Developed and maintained new clientele.  Performed all branch operations and monitoring.  Managed all personal and mortgage loans.  Managed all new personal and business accounts.  Developed and assisted in producing departmental sales and customer service kits and goals.  Met and tripled expected goals for loans and deposits at the branch location.  Met and exceeded customer service and sales goals as a branch.  Attained title as officer at First Federal Bank.

Security National Bank, Sioux City, IA December 1988-June 1995 Sales Manager  Assisted in supervision of branch staff.  Trained and motivated branch staff in customer service and sales.  Managed all branch loans and deposits, including new accounts and consumer loans.

Volunteer Projects Mercy Gala, Sioux City, IA March 2006–November 2007  Volunteered as part of project team that raised for renovating units at Mercy Medical Center in Sioux City, IA. Co-Chair Wine and Roses, Sioux City, IA September 2004–April 2005  Co-Chaired event and participated in raising money for the Alzheimer Association.

Nature Center Committee, Sioux City, IA September 2003-September 2004  Co-managed a project to raise funds for development of community’s nature center exhibits and classes. United Way of Siouxland, Sioux City, IA March 1999-September 2002  Progressed through the organization’s volunteer pyramid and achieved top level of Divisional Chair, working extensively with community businesses to acquire donations for United Way agencies. Skills

 Strong training and facilitation skills  Solid people and project management  Excellent verbal and written communication skills  Highly organized and efficient Certifications

 Certified as MBTI instruction  Certified as Fred Pryor/CareerTrack trainer  Certified as Bob Pike Train the Trainer workshop