Community Services Action Plan

Community Services action plan v0.5

Mid July – Mid September

Where are we Project Delivery What are we doing Target Audience Activities involved How Who doing it Owner Date Workstreams: - Roles and Post consultation Community Team Responsibilities Task and Finish Janet ICCT JB / MC / PB Mid Sept Activities Bases - IT group Brennan - Training and Development - What has been done to date Briefing out to GP’s Letter to practices with - Ideas for Primary Care N/A RK/ Dr AB RK 18 Sep 15 and practice managers action plan involvement - What can we do for you? Individual team PC Service ICNS Team Briefings Team Briefings Mid Sept briefings Leads Individual team Service ICRS Team Briefings Team Briefings PC Mid Sept briefings Leads Individual team MSK, Rheumatology Service Team Briefings Team Briefings PC Mid Sept briefings & Pain Leads Staff - Posters – month Primary Care of activities Design Comms CCG Describe new services - Leaflets materials N/A PC PB / AH 18 Sep 15 MCC available - Briefing pack for MMHSCT deliverer Patients ? - Presentations RK / Fortnightly Update at Meeting Provider partnership N/A Engagement throughout Information sharing PC S Baxter meetings

W/c 14 September 2015 Pre-engagement events 1 Project What are we doing Target Audience Where are we doing it Activities involved How Owner Who Delivery Date PB to email Regular Meeting 1st Wythenshawe hospital Leaders forum AMM RK 13 Oct 15 Sep or 13th Oct (Comms) UHSM N/A UHSM Life Article in Magazine PB Oct Edition Comms/PB Inform staff of changes Screen message All UHSM staff PB to Community Services when systems accessed. UHSM Copy needs to go All UHSM locations Daily UHSM Updates PB Comms Early Sept thru Helen Carruthers in Medical Helen Illustrations. There Carruthers will be a small charge System based UHSM w/c 21 Sept CEO Blog All UHSM staff Article System Message PC AMM Update 15 Briefing to Clinical Presentation to Clincal Clinical Directors Meeting Venue - TBC Presentation RK RK Mid Sept Directors Directors - Ward managers Clinical meeting - Specific briefing - Specific briefing Leads In depth briefing to A&E / Discharge - Urgent Care - Urgent care - Urgent care w/c 14 Sept PB/JW SB teams teams/Wards directorate meeting - Internal Discharge - Internal Discharge 15 VI/GP/CR - Discharge team team team S Boag meeting Question and Answer Speak to Jayne CCG Event GP Practices TBC PC 09 Oct 15 session Fowler

W/c 21 September 2015 GP Awareness Week

Project Who Delivery Date What are we doing Target Audience Where are we doing it Activities involved How Owner ‘One Team’ GP lead Dr A B Practice Full specification Meeting PC 25 Aug 15 PC engagement briefing Practice / Patch visits GP staff teams As required Briefing Briefing PB /JW /AM As required PC to introduce PS Newspaper Column Patients / residents Manchester Weekly Weekly column Article Ann-Marie Weekly from News PC Miller / 1st Sept 15 Comms Letter to GP’s GP’s / Primary Care N/A Letter Letter RK w/c 21 Sept RK staff 15

2 UHSM Open Day 27 September 2015

What are we doing Target Audience Where are we doing it Activities involved How Project Owner Who Delivery Date Launch Service Staff ERC - Promotional stand - Promotional Clinical Leads / 27th Sept 15 Specifications Patients - Leaflets stand Teams PC Carers - Posters - Leaflets PB/AH/Therapist - Posters /Nurse

W/c 29 Sept 2015 Frailty (Falls awareness week – 29th Sept 15 and Older Peoples Day 1st Oct)

Where are we doing Project Owner What are we doing Target Audience Activities involved How Who Delivery Date it Various locations - Demonstration Promotional Staff / Carers / Louise Rogerson Daily from 29 Frailty App - Complete Frailty stands in various PS Patients - Intelesant Sept 15 App locations Falls Awareness Patients / Carers TBC TBC TBC PB TBC TBC Continence Patients / Carers TBC TBC TBC PB TBC TBC Patients Wellington House Exercise sessions Exercise sessions TBC TBC Exercise Classes Buccleuch Lodge Diane Green TBC PB (Tai Chi) Withington Comm TBC TBC Hosp Care and Repair Staff / Patients / TBC TBC TBC AH Care and Repair activity TBC Carers Demonstrate Staff / Patients / Various Advice TBC Community community alarm Carers Leaflets RF Alarm equipment Demonstrations Donna Connors Assistive technology Staff / Patients / Various Advice TBC Independent Life RF Carers Demonstrations Solutions Manchester Carers Carers TBC TBC TBC Manchester RF activity Carers Grip Strength tests Patients GP Practices TBC TBC PB GP Practices Trips and Falls Staff TBC TBC C R I T Patients TBC RK Police / PCSO’s Smoke Alarms Carers Newspaper Column Patients / residents Manchester Weekly Weekly column Article Ann-Marie Miller / Weekly from 1st Comms News Comms Sept 15

3 W/c 5th October 2015 Mental Health – (Trish Dwyer?) 0161 882 1000

Where are we doing Project What are we doing Target Audience Activities involved How Who Delivery Date it Owner TBC TBC Schools / Colleges TBC TBC PC TD The Forum Withington Comm Hosp UHSM Mental Health Charities Newspaper Column Patients / residents Manchester Weekly Weekly column Article Ann-Marie Weekly from 1st PC News Miller / Comms Sept 15

W/c 12 October 2015 Living Well in Manchester – Events to raise awareness Where are we Project Owner Who Delivery Date What are we doing Target Audience Activities involved How doing it MSK Event PB Stephen Boag?? Blood Pressure - Tests Various awareness - Support Withington Comm Alcohol Liaison - Measures Awareness sessions Patients Hospital & Smoking cessation - Information PB The Forum? Diabetes - Advice Nutrition - Ideas Stroke Grand Day Out Residents / patients / The Forum various Weekly event Jane Ayrton Wednesdays 10- AH Carers 4pm Tone and trim Patients / Carers Exercise Various Janice Wilson Wythenshawe Centre AH Exercises TBC Age Friendly TBC TBC TBC RF Paul McGarry - TBC Manchester TBC TBC TBC RF MCC Coffee and Cake Residents Various - Discussions - Discussions Good RK - Information - Information Neighbours Classes Expert Patient Various - Raising awareness Classes Alicia Lucas Tel : - Understanding PB 291 2055 conditions Healthy Cooking Patients / Carers / Schools / Colleges TBC Cooking Classes Nutrition – Ray PB Residents Green?? Staff / Patients / Trips and Falls Fire Service Falls specialist RF Carers University of Staff / Patients / Community Risk NWAS Manchester Health Awareness RF Carers Intervention team Staff / Patients / Police / PCSO’s RF Carers 4 Manchester Carers Carers TBC TBC TBC Manchester RK activity Carers Community Claire Explorers Tomkinson Newspaper Column Patients / residents Manchester Weekly Weekly column Article Ann-Marie Weekly from 1st PC News Miller / Comms Sept 15

W/c 19 October 2015 General Out of Hospital Community Services

Where are we Project What are we doing Target Audience Activities involved How Who Delivery Date doing it Owner Various - Promotional stands Promotional Wall – Clinical Leads Update on Cimmunity Staff / Patients / - Photos and Stories Photos and stories JW Service Offer Carers - Leaflets / Posters MSK Gateway Stephen Boag TBC TBC TBC TBC TBC Grand Round event ERC Lecture Presentation to Presentation to RK 23rd Oct 15 RK theatre Medical Staff Medical Staff You Asked .. We Did. GP Fed / Practice N/A Update and Advise on Letter RK RK staff New offer Single Assessment Community Staff TBC Care plan creation / Launch Single SB Tool launch Sharing Assessment Tool to Clinical Leads VI/GP/CR carers S Boag How can we improve PPAG TBC Service Offer briefing Meeting PB to speak to Clinical Leads TBC patient engagement Alicia Lucas Promotional Wall – Staff / Patients / Display Info - Promotional Wall Repeat of ERC Foyer Photos and stories Students - Photos and stories Open Day Forward view UHSM Update on what will TBC Comms rep on Manchester Carers happen in April 2016 LLLB Workstream Various Peta Stross? Forum Comm Explorers Newspaper Column Patients / residents Manchester Weekly Weekly column Article Ann-Marie Miller / Weekly from 1st PC News Comms Sept 15 Demonstrate Staff / Patients / Various Advice TBC Community Alarm community alarm Carers Leaflets RF Donna Connors equipment Demonstrations

5 23 October 2015 Big Event – GP Engagement

Where are we Project What are we doing Target Audience Activities involved How Who Delivery Date doing it Owner ERC GP Training Session GP Training Session Silas Nichols? TBC Clinical Leads Need to confirm Educational Session GP’s RK/PS/Dr AB Ray Keelan with Teresa Gough

Stakeholders to involve

Organisations to be Named Contacts Contact details Comments involved Jill Thompson or MCC Joanne Royle Sporting Personality UHSM Comms? MUFC / Basket Ball / Athletics Fire Service From Ray Keelan Police NWAS Julie Butterworth [email protected] MMHSCT Trish Dwyer [email protected] 0161 882 1000

Age Friendly Manchester - Paul McGarry [email protected] MCC 0161 234 3503

Age UK Debbie Meek [email protected] Community Explorers Claire Tomkinson [email protected] Manchester Carers Forum Dave Williams [email protected] North West - Stroke Chris Larkin - Regional 0161 745 8222 Living Well week [email protected] Association" Director Frailty week Intelesant Frailty tool Louise Rogerson [email protected] 07736 039817 Wythenshawe Forum Jane Ayrton Willing to participate with [email protected] or 227 3770 grand day out Manchester LPC Claire 07841 830706 [email protected] or (Community Pharmacy) Community Alarms Donna Connors Willing to participate in [email protected] Frailty Week and Gen 0161 277 1838 Comm Services week Independent Life Solutions – Paul Grimsley 07540 342616 Willing to participate (Assistive technology) Frank Hibbard 07711 046086

6 Questions for Communications team

W/c Question Subject Can we have a celebrity for Living Well 29 September 2015 photo opportunities Can we have a celebrity for Mental Health 05 October 2015 photo opportunities 12 October 2015 Can we have a celebrity for Frailty photo opportunities Can we dedicate Manchester General Weekly News column to the 4 weekly event?