Quayside Medical Practice

QUAYSIDE MEDICAL PRACTICE

PATIENT PARTICIPATION GROUP

Document: Notes and actions from Patient Participation Group meeting on Tuesday 16th August 2011 @ 6.30pm

Purpose of Document: The purpose of this document is to record in summary form the decisions agreed and actions required

Attendees: Mrs Minnie Adams MA Registered Patient Mr Kevin Alderton KA Registered Patient Mr Alan Baty AB Registered Patient Ms Sally-Anne Chitty SC Registered Patient Mr Peter Flood PF Registered Patient / Carer Mrs Christine Geoghan CG Registered Patient Mrs Margaret Gill MG Registered Patient Mr William Harrop WH Registered Patient Mrs Gill Hart GH Registered Patient Mr Alan Hill AH Registered Patient Mr John Mackey JM Registered Patient Mrs Norma Pearce NM Registered Patient Ms Teresa Penn TP Registered Patient Mr Nick Phillips NP Registered Patient Mr Stuart Richardson SR Registered Patient Mrs Marian Stanley MSt Registered Patient Mrs Sharon Stocker SS Registered Patient Mr Alex Tait AT Registered Patient Mrs Margaret Whiting MW Registered Patient

Dr Giles Hazan GH Partner Mrs Karen Ford KF Practice Business Manager

Apologies: Mrs Jo Virgo (19th July 2011), Mr John Hawkley (19th July 2011) Mr Stephen Byrne, Ms Patricia Field, Mr John Hawkley, Ms Lel Meleyal (LM), Ms Jayne Ring, Mr Melvyn Simmons Author: Mrs Karen Ford, Clerk

Date: 19th August 2011 Agenda Discussion Point Decision Agreed Action By By When Attachments Item Whom 2 Notes of Previous Attendees who did not KF 16.8.11 Meeting – teething receive agenda / notes to problems in distribution confirm contact details lists with KF

KF to provide place cards KF 4.10.11 at next meeting

3 General Practice Raised awareness of Hospital Did Not Attend KF 30.11.11 Briefing Paper (tabled) complexities of general letters to be evaluated – explanation of practice including the for a month for accuracy Briefing Paper.doc funding streams, robust systems and of hospital records / clarification of direct processes required to reason for non practice costs and ensure business attendance – practice to Meetings indirect NHS costs e.g. responsibilities are met discuss with patients Schedule.doc prescriptions and and the varying where necessary hospital attendance, demands on GPs’ time practice organisation KF’s email address is All ongoing Lewes - Havens and business maintained for business Meeting Matrix.doc responsibilities purposes and is not available for direct access by patients GP Timeline.doc

4 Canvassing Patients’ Need to ensure any Target groups to be GH / 4.10.11 Views – how to ensure survey reflects the identified via JSNA / QOF KF truly representative views of the patient registers / appointment view from both service demographic identified searches and non service users by the Public Health Departments’ Joint Liaison with Newhaven tba 4.10.11 Strategic Needs Community Development Assessment as well as Association / Denton prime service users Island Family Centre / Tideway School re The value of developing support in cascading the role of PPG patient survey members in the sourcing / collation / follow up of patient demographic views and Agenda Discussion Point Decision Agreed Action By By When Attachments Item Whom the need to ensure patient confidentiality is maintained at all times

5 Patient Survey 2011 – Need to achieve Working party to agree PF/NM/ 27.9.11 contribution from LM appropriate balance draft format for MSt/GH tabled, full discussion between statistical data circulation and comment /KF of pros and cons of and focused comment in advance of next GPAC exemplar survey meeting Need to provide dual approach i.e. electronic and paper solution

Need to survey service / care provided by whole team i.e. GPs, Nurses, Reception

Need to include lifestyle and treatment outcome questions

6 Programme for Hot Hot Topics for next To produce briefing KF 4.10.11 Topics – dissatisfaction meeting: Access to paper on rationale for with access to Appointments, current appointment appointments identified Repeat Prescriptions, system and clarification as priority for Parking of repeat prescription discussion process Hot Topic for subsequent meeting: Health Promotion / Chronic Disease (prevention / management)

7 Any Other Business None

Date of Next Meeting Tuesday 4th October 2011 @ 6.30pm