Financial Policy

FINANCIAL POLICY

The doctors and staff at Underwood Optical are committed to providing you with thorough, professional eye care with a positive experience. In order to establish and maintain a pleasant professional working relationship with you please take a few moments to review the following information:

 Payment is expected at the time of services are rendered - this includes co-pays, coinsurance, deductibles and remaining balance after your insurance is billed.

 Payment in full upon order is desired, but a deposit of 50% is required to initiate the order and payment in full required upon dispensing of eyewear or contacts. Please note eyewear or contacts may be restocked if left over 90 days. Full payment will be required for us to reorder or to complete the order. This may require you return to have your order dispensed as your frame or contacts may need to be reordered.

 Payment methods accepted: Cash, Check, Debit or Credit Card (Visa, MC, Discover, and Care Credit). Online payment can be made from our website at Underwoodoptical.com. Care Credit applications can be attained at Carecredit.com, or called in over the phone at 866-893-7864 (these applications need to be made well in advance of the appointment to apply for 6 month interest free credit)

 Payment options include in advance to your appointment, prepayment prior to service until half of order is met, or automatic payment through credit card. Postdated checks upon approval of office manager.

 In a divorce situation, the parent or guardian bringing the child in is responsible for payment at the time of services is rendered.

 Any balance resulting from insurance rejections or underpayments becomes Patient, Parent or Guardian responsibility.

 There will be a $30 charge when a check is returned from the bank as "nonsufficient funds or NSF. We will give you 30 days to make good on the NSF before we charge this fee. Any unpaid NSF at 60 days will be turned over to collection with additional fees.

 Accounts left unpaid 90 days or older will be turned over to collection and collection fees will be added.

VISION AND MEDICAL INSURANCE: The ultimate insurance relationship is between our office and you, NOT our office and your insurance company. You are ultimately responsible for all fees. If you have insurance we will bill directly as a courtesy to you. To do this correctly and promptly we need the most current and accurate information including photo ID. If our doctors deems necessary that your vision exam or testing be billed medically we will bill your medical insurance. All co pays, coinsurance and deductibles will apply. We will do our best to determine benefits before your appointment if we have current information. If this is not possible during your appointment, we will contact your insurance to determine coverage. THIS IS NOT A GUARANTEE OF PAYMENT OF BENEFITS from your insurance company. Any unpaid balance will be mailed to you.

Once your insurance is billed we allow 60 days for payment, if we do not receive payment from your insurance, the balance will become your responsibility