CII S Online Instructional Support Services Division at Tarleton Supports Over 6000 Students

CII’s Online Instructional Support Services division at Tarleton supports over 6000 students and over 400 faculty/staff teaching a total of approximately 1500 sections of online and hybrid courses each semester in Blackboard.

Customer Service is paramount in the support of Tarleton’s Online Instructional Tools - Blackboard, Chalk & Wire, and Centra. Our Support Desk handles calls, emails, and walk-ins regarding the following:  Technical Issues with Blackboard  Password Assistance with Blackboard  Faculty Repository Account Creation  Online Component Requests  How Do I... Questions  Turnitin.com Questions  Respondus Questions  Centra Questions  Chalk & Wire Questions  Testbank Imports  Multi-Media/Video Creation and Streaming  Course Migrations

We are currently looking for a student worker technician who is organized, has tremendous initiative, and can easily help others with technical problems. The applicant selected for this position will need to possess outstanding communication skills, high initiative and excellent organizational skills. Furthermore, he or she will need to be able to work both independently and as a team player and be exceptionally reliable. An aptitude for troubleshooting computer related problems is also preferred. We will provide training as necessary. The student must be able to work during our Support hours, which are: Monday – Thursday of 8:00am – 10:00pm; Friday 8:00am – 8:00pm; Saturday & Sunday – 2:00pm – 10:00pm

Job Duties Include:

 Providing call, email, remote desktop, and walk-in technical support to students & faculty using Blackboard, Chalk & Wire, and Centra Systems  Maintain daily log of assistance provided by the helpdesk to faculty and students.  Completing testbank requests for Faculty  Other duties as assigned by OISS Staff

*We are accepting applications between Tuesday, August 16th – Wednesday, August 31st. After reviewing applications, interviews will be called starting Thursday, September 1st. If you have any questions or are interesting in applying, please submit your resume, a completed Student Technician Application, and your Fall 2011 course schedule to Ms. Tara Whitson - [email protected] or drop off to Ms. Elsa Deleon at Tarleton Center Room 131. Student Technician Application – Online Instructional Support Services Applicant Information

Full Name: Date: Last First M.I. Address: Street Address Apartment/Unit #

City State ZIP Code Phone: () E-mail Address:

Date Available: Graduation Date? Classification: $

Major/Minor: YES NO YES NO Are you a citizen of the United States? If no, are you authorized to work in the U.S.? YES NO Have you ever worked for Tarleton? If yes, where? YES NO Have you ever been convicted of a felony? If yes, explain:

Education

High School: Degree? YES NO From: To: Did you graduate? GPA:

College: Degree? YES NO From: To: Did you graduate? GPA:

Other: Degree? YES NO From: To: Did you graduate? GPA:

References Please list three professional references.

Full Name: Relationship:

Company: Phone: ()

Address:

Company: Phone: ()

Address:

Company: Phone: ()

Address: Skills and Experience Please Describe Any Experience You Have with Supporting Others Using Computers and Software. What are the challenges of customer support, and how do your skills/experience/personality qualify you for employment with Online Instructional Support Services (the Blackboard Helpdesk)?

YES NO Have you ever used Blackboard for any of your classes?

Describe your experience with any online learning tools.

Please Describe Any Experience You Have with Specific Software (Word, Excel, Access, PowerPoint, HTML Editors, Video Editing Software etc.).

Please Describe Your Propensity/Experience with Multi-Tasking, Arriving to Work on Time, Meeting Deadlines, and Working with Others to Complete a Project, Dealing with Delicate Personalities, and Being Resourceful to Solve Problems/Learn new things.

Disclaimer and Signature

I certify that my answers are true and complete to the best of my knowledge. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release.

Signature: Date:

NOTE: PLEASE ATTACH YOUR FALL 2011 CLASS SCHEDULE.

FOR OFFICE USE ONLY: Interview Date:______Interviewers: ______, ______, ______Comments: