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Akshatha Srinivas

Contact No. : +91 7760188071 E-mail: [email protected] Mangalore, Karnataka, India

Objective: A result-oriented professional with over 5 years’ experience in Admin, Customer Relation and Marketing. A keen planner and strategist, skillful in devising plans and strategies aimed at achieving defined goals and customer satisfaction. An excellent team player and has good experience in coordination with professionals to achieve the business goal within cost, budget and schedule.

Profile

 5 years of rich experience in the field of Customer Relation, Marketing and Administration.

 Qualified with Bachelor’s Degree in Business Management from University of Mangalore.

 Pursued Diploma in E-business from Manipal Institute of Computer Education.

 Profound knowledge of MS Office, internet and Tally

 Good communication skill, Strong coordination skills.

 Expert in Client Relationship.

Areas of Expertise

 Customer Service.

 Operations Management & Administration

 Sales & Marketing Action Plans

 Sales analysis and Reporting

Employment Profile

 Marketing cum Client Relation Executive, Fortune eSolutions, Mangalore,India( Sep 2015 to May 2016)  Customer Relation Executive, Bizpacer LLC , Dubai, UAE (June 2015 to August 2015)  Admin cum Document Controller, SPAS Infrastructures’ Pvt Ltd, Mangalore, India (June 2011 to May 2015)

Job Profile: Marketing and Customer Relation o Coordinate the Daily deliveries and solve the day to day customer issues. o Identifying & targeting new customers. o Lead generation through direct calls, and set the appointment. o Monitor Over dues, Credit notes and payments. o Full support given to the superiors and colleagues in the day to day business activities. o Following up on customers’ requests / complaints; ensure our customer remains satisfied. o Achieve sales target & handled business, product/service development. o Maximum operational efficiency & total customer satisfaction. o Maintaining rapport with existing Customer’s. o Giving presentation/demo to prospective customers. o Handling Calls, Email and Resolving Customers Queries. o Handling all the documentation involved in the process of Sales. o Keeping good relationship with existing clients and getting regular feedback.

Job Profile: Administration o Coordinating office procedures. o Maintaining computerized and manual filing systems. o Taking accurate minutes of meetings and circulating Notices or Emails on behalf of staff. o Replying to e-mails and Operating telephone calls o Managing staff appointments and up to date employee holiday records. o Monitoring stationary levels and ordering office supplies.

Job Profile: Document Controller o Inspection of documents. o Keep and maintain office system. o Cancellation of sales agreements and closing customer file. o Arrangement of all project files. o Ability to keep clear and accurate records and reports. o Maintenance of Record. o Preparation of customer’s files.

Academic Credentials

 Bachelor in Business Administration from Mangalore University.  Diploma in E-business from Manipal Institute of Computer Education

IT Skills

 Operating System: Windows XP, Windows 8.1  Applications: MS Office.

Personal Details:

Father’s Name : Srinivas Date of Birth : 24nd May, 1990 Marital Status : Married Nationality : Indian Languages Known : English, Hindi, Kannada and Tulu Visa Status :