Building Brighter Futures s1

Job Description

Job Title: Housekeeping Team Leader Accountable To: Head Housekeeper Location: Moddershall Oaks Country Spa Retreat

Our Vision At Moddershall Oaks, we are dedicated to providing guests with a special place to be and all members of our team are expected to work positively to achieve our vision:

‘Be the best at everything we do by employing great people who make Moddershall Oaks a special place to be’.

Our Values We have agreed a set of core values which define the standards and behaviours which we expect all employees to demonstrate:  We are Ambitious We are focussed on personal and business success  We are Caring We genuinely care about our guests and our colleagues  We are Creative We seek better ways of doing things and are empowered to deliver consistently outstanding service  We are Enthusiastic We are motivated to develop our skills and do our best for guests every day  We are Loyal We work as one team who are loyal to each other and the business In return, Moddershall Oaks offers appropriate support, training and development within available resources to enable employees to make their best contribution.

Job Purpose Ensure that guest accommodation and facilities are presented to the highest standards of appearance and cleanliness. With the Head Housekeeper, ensure the Housekeeping team provides a high quality service commensurate with 5 star facilities at all times whilst preserving guest privacy.

Principal Accountabilities 1. Act as team leader for the Housekeeping team, ensuring that shifts are covered, priorities are dealt with and the service is delivered to a consistently high standard. Set a personal example to them team so that they work positively are well motivated and take pride in their work. 2. Work on a shift basis, usually 6am-3pm, but with flexibility to cover 3pm-11pm or 3pm-9pm when required. 3. Ensure all areas at Moddershall Oaks are presented to the same 5 star standard, including the spa, venue, deli and guest accommodation. 4. Maintain stocks of cleaning materials, bedding, towels and gowns so they are readily available when required. 5. Prepare guest accommodation for their arrival and ensure bedrooms are presented to the highest standard of cleanliness and comfort. 6. Assist the Head Housekeeper with preparing the housekeeping rotas and ensure that shifts are covered so that all work priorities can be completed on time. 7. As a nominated first aider, check the contents of the First Aid boxes monthly and maintain a stock of First Aid Materials. 8. Note any possible health and safety and maintenance issues and ensure they are immediately reported so that standards are maintained. 9. Check the standard of cleanliness and presentation of all areas and address any issues. 10.Attend training sessions and courses and to assist with the ‘on-the-job’ training of new staff, as required.

11.Respond to guest queries in a polite and responsive manner. Handle any complaints in a professional and courteous manner and provide appropriate solutions, keeping the Head Housekeeper aware of all complaints. Suggest solutions to eradicate future complaints.

12.Read all relevant company literature, notices and other correspondence and to regularly observe site and departmental correspondence.

13.Ensure the proper care and security of guest items, hotel equipment, stock, furniture and fixtures, reporting malfunction or theft line management.

14.Assist in keeping operating costs to a minimum by efficient and responsible use of resources such as electricity, water, linen, stationery, cleaning materials, and other equipment.

15.Comply with all company and statutory requirements including health and safety, hygiene, fire prevention, etc. General requirements . Work diligently within the best of your ability to ensure you meet the requirements of your job description . Always seek to continuously improve . Participate in internal/external meetings and training as required . Positively participate in one to ones and appraisal . Ensure that all relevant policies, procedures and working practices are adhered to at all times . Work in accordance with Moddershall Oaks’ culture, values, aims and objectives . Act as a positive ambassador for Moddershall Oaks at all times when dealing with guests or representing the business . Positively contribute to Moddershall Oaks team working environment, taking ownership of issues and supporting colleagues where appropriate . Undertake any other duties that may be required from time to time Person Specification

Job Title: Housekeeping Team Leader Criteria Essential or Method of Desirable Identification Qualifications

Health and safety awareness Desirable Application

First aid certificate Desirable Application

Proven Experience

Experience of housekeeping or domestic work Essential Application

Experience of providing a high standard of service to customers Essential Application/interview

Experience of supervising a team, ideally in housekeeping or domestic work and getting Desirable Application/interview the best from them

Knowledge, Skills and Abilities

Outstanding customer service skills Essential Interview

Knowledge of health and safety requirements Desirable Interview

Able to work as a motivated team member Essential Interview

Time management, able to achieve deadlines Essential Interview

Good verbal communication skills Essential Interview

Able to work on own initiative Essential Interview

Displays a caring and welcoming approach to Essential Interview guests

Willing to go the extra mile to make Essential Interview Moddershall Oaks a special place to be for guests Other Attributes Able to work effectively within Moddershall Essential Interview Oaks core values framework

Able to work late evenings, weekends and Essential Interview bank holidays

Able to organise own transport to and from Essential Interview work