May I Please Speak with (First and Last) ?

Suburban Buick Service Blitz - Fall 2002 May I please speak with (first and last)?

Hello Mr./Mrs. (Last), my name is (CCR) and I am calling on behalf of Suburban Buick. We have received so much positive feedback about the service and value we deliver that we are calling with a special service offer for our preferred customers:

 We’re offering a “Spring Into Action” Service Special which includes: o Oil and filter change o Rotate Tires o A thorough 21 pt vehicle inspection including you’re A/C System, o Inspect lights, horn, windshield wipers and washer & exhaust system o Inspect Brake Linings and Fluid Levels o Inspect and top off under hood fluid levels

This is regularly priced at $99.95+ tax. If you make an appointment today, we can offer it to you for only $59.95+ tax, which is 44% off!

When can I schedule an appointment? (IF YES) TAKE DATE AND TIME

(IF NO) If you take advantage of Suburban Buick’s Spring Into Action Service Special we can also authorize 10% off any maintenance packages performed the same day. Remember the additional discount is only available if you schedule an appointment today. Would you like to take advantage of this discount? (IF YES) TAKE DATE AND TIME

(IF NO) Have you considered purchasing a vehicle lately? (IF YES) Could I set up an appointment with the Sales Manager for you?

(IF YES) TAKE DATE AND TIME

(IF NO) GO TO CLOSE

CLOSE: Thank you for your time today. In order for us to communicate service information to you, have you changed you address in the last 12 months? (IF YES, UPDATE) Do you have an e-mail address that you use so that we may communicate any service information about your vehicle to you? (IF YES, UPDATE). We look forward to delivering great service to you and appreciate your business. Have a great day!

REMOVE FROM LIST: Mr./ Mrs. (last name), I do apologize for any inconvenience I may have caused today. We will take you off our list immediately. Thank you for your time and have a nice day.

HOW DID YOU GET MY NAME: Mr./ Mrs. (last name), you are a preferred customer of Suburban Buick (Go to close or proceed with script)

ANSWERING MACHINE: This message is for (first & last). My name is (first) and I am calling on behalf of Suburban Buick. : We are offering preferred customers of Suburban Buick our “Spring Into Action” Service Special now only $59.95 plus tax, which is 44% off our retail price! This service includes an oil and filter change, top off all under hood fluid levels, a tire rotation, a thorough 21 point vehicle inspection including brake linings, inspection of A/C system, exhaust system, battery, wipers, belts, and hoses. All this for only $59.95 plus tax. If you do choose to make an appointment, we can be reached at (630) 462-8000 to schedule your service and offer you some additional savings. Thanks for your time and have a great day!