Package Handling

PACKAGE HANDLING

The Hyatt Chicago Magnificent Mile Hotel is pleased to accept and store all boxes and shipments required for scheduled meetings/programs and for our individual reserved\registered guests according to the following policies:

● Any package being shipped to Hyatt Chicago Magnificent Mile Hotel must be sent pre-paid by sender, as it is the policy of the Hyatt Chicago Magnificent Mile Hotel NOT to accept parcels sent COD. ● The hotel cannot accept responsibility for acceptance and/or storage of boxes received more than three (3) business days prior to the scheduled start date of the meeting/program or the guests’ arrival date. Any packages accepted prior to 3 days will be charged a per item\per day storage fee in addition to all handling charges. ● All guests inquiring about packages must provide name on package and tracking number(s). Upon receiving package(s) guest must also provide valid ID for verification. At the conclusion of your event or stay and prior to your departure, any items to be shipped out of the hotel must be properly packaged and labeled and all courier required forms completed and attached. Be sure you have completed the form of payment portion of the courier waybill. In most cases that will require you to supply either a valid courier specific account number or valid credit card account. Under no circumstances are these charges to be paid through a hotel account. ● The hotel is not responsible for filling out/completing labels or waybills or for supplying packing materials (e.g. boxes, tape, etc). ● Any items left behind not properly packed and/or without shipping instructions including any properly completed courier required waybills/forms will be discarded. ● Payment for these services must be established prior to receiving your package(s). All packages will be held until a payment method has been confirmed.

Package Labeling To ensure proper handling and to expedite receipt of your parcels please use the following labeling format:

1) Sender’s name and\or Company name, telephone number & Return Address The Shipper’s Return Address should include all the following if applicable:

Name of the business, the individual shipping or a contact name, address, and telephone number.

2) A. Sent for a group event or a meeting\convention:

Hyatt Chicago Magnificent Mile ATTN: Great Lakes Regional User Group, Zachary Sandler [Exhibitor Company Name] Booth Number _____ 633 North St. Clair St, 2nd Floor Chicago, IL 60611 Box(es) ____ of ____ (Multiple Boxes MUST be numbered)

B. Sent to an individual guest

Hyatt Chicago Magnificent Mile Hotel 633 N. St. Clair Chicago, IL. 60611 Hold for Guest: name (should be the name the room is registered or reserved under) Due to arrive on: (month/ date/year) **If recipient of package is sharing a room with others it is imperative that they confirm that their name is registered to their room upon check in.

Hyatt Chicago Magnificent Mile Hotel Chicago Service Fees

● These charges cover the hotel's cost of labor, processing, receiving, tracking, storing, and delivering of parcels when sent in accordance with the hotel policies as outlined here. Note: that additional storage fees will apply for packages received more than three days prior to the start of an event. ● These fees are separate and in addition to any courier related shipping\receiving fees you may incur. ● Charges incurred shall be applied to the RECEIVER of material, thus, applied to an individual guest room account/folio or charged to an individual credit card.

Rate Highlights

Receiving/Handling/D CHARGE elivery

Pallets $200.00 Crates (less than $75.00 100lbs) Storage No Storage fees will apply for the first (3) three days prior to the start and 3 days after the end of an event. If Storage exceeds three (3) days, a $5 per item per day Storage Fee will be added Outbound Processing $5.00 per Box/Piece Minimum Fee. Note: This charge applies whether guest uses own personal shipping account or provides a credit card and is in addition to any courier charges.

Charges are assessed per each individual Package/Crate/Pallet

Daily Delivery and Pick-Up Times (Monday – Friday)

FedEx Daily Delivery Daily Pick-Up Air: 7am – 2pm 7:00 pm Ground: 10am – 2pm None; SENDER must obtain shipping documents and call to schedule pickup **The hotel is not set up for Fed EX ground pick up service. The service fleet is separate from Fed Ex air and requires correct ground shipping documents, which are not available at hotel. In cases where shipper must use Fed EX ground the party shipping must obtain and properly complete all courier required shipping documents including form of payment. The sender MUST contact Fed EX Ground and schedule a pick up for every package being sent via Fed Ex Ground. All packages shipped in this manner must have: 1. Accurately completed Fed EX Ground shipping documents attached 2. prominently display the scheduled pick up day, any confirmation # provided by courier at time scheduled and name and contact info for person responsible for sending these packages.

UPS Daily Delivery Daily Pick-Up Air: 7am – 3pm 5:00 pm Ground: 10am -3 pm 5:00 pm

Frequently Asked Questions from Guests

How do I tell if a guest has a Package? If the guest has a Package at the hotel, he/she will receive a message in the guest room. The message is input into OPERA, which activates the message light on the guests’ room telephone.

What time are Packages delivered to the Hotel? Most carriers deliver between 7am and 3:30 pm, Monday thru Friday, and between 9am and 1pm on Saturday.

What if the guest says we have a Package but there is no Message in OPERA and not logged in GoConcierge? Assuming both Banquets and Concierge have respectively logged all Group and guest parcels received at hotel then this should be a rare occurrence. The majority of the time, this happens when the Package has someone else’s name on it, or it has no name at all. Another reason may be that it was addressed to a non-guest. In either case, we must obtain a tracking number and run it through the carrier’s website to determine if it was in fact delivered.

It is imperative to inquire as to whether they are here as part of:

1. A group and\or in house convention\meeting (Contact Banquets or catering for handling this issue). 2. A transient guest expecting individual personal parcel(s) and or individual guest (contact the Concierge for handling this issue)

How do I arrange for a Package to be delivered? NOTE: Typical delivery time is within 20 minutes however, during busy periods, guests should be advised It may take longer. • Guest will dial “0” for the operator who will then notify a Bellman for package delivery After Package Room Hours: • Security or Manager on Duty will have access to the Package Room to assist Banquet Housemen or Bellmen

In the event that the hotel inadvertently accepts packages received more than three days prior to the start of an event or the guests’ date of arrival, please be aware that additional storage fees will apply. If Storage exceeds three (3) days, a $5 per item per day Storage Fee will be assessed. Note: Packages left here for more than 28 days will be discarded on the 30th day.