Balaji Murali Project Manager Summary

Over 10+ years of IT experience as Business Analyst, Scrum Master & Project Manager experience in Project Management, requirement gathering and analysis, estimation, solution definition and Scrum Master Certification.

 Liaison between business, vendors and technological groups where ensuring all stakeholders are well informed.  Over 2 years of project management experience, managing various high profiled projects.  Certified Scrum Master, with proven ability to mentor and coach team members in Agile Methodology.  Manage resource allocation, budgeting and forecasting for all projects within the portfolio.  Experienced in all stages of Agile & Waterfall Methodologies and having good understanding of Software Development Life Cycle (SDLC 2.0) & Capable of business requirement elicitation to understand and gather customer needs and implement them successfully in various projects.  Handling Weekly Status Meeting & Daily standup call as part of Agile to produce progressing report, issues discussion, metrics preparation and Flexible with work environments.  Proven ability to work efficiently in both independent and team work environments.  Proven leadership and team management skills on the job. Ability to guide & help teams understand project functionalities.  Proficient in using Rally, Tableau, SQL & TOAD.  Certified in Scaled Agile Framework (SAFE 4.0 Agile Framework).

Highlights Resource Planning Agile/Scrum Budgeting and Forecasting Process Improvements Requirements Gathering Quality Management Business Analysis Software Development Lifecycle (SDLC) RALLY Software Agile Coaching DEVOPS lifecycle.

Education & Training

Bachelor of Engineering (Computer Science), Anna University, India 2006

Certification Certified Scrum Master SAFe Scrum Master SAFe Advanced Scrum Master SAFe Agilist – SAFe 4.0 PMP – Currently pursuing.

Professional Experience Client: American Express - @Work Reporting, Traditional Devops - Phoenix, AZ @Work is Suite of Reporting applications that supports Analytics & reporting of Corporate Data for

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19-五月-2018 AXP Internal Page 1 of 4 Pegasus Program that converts all the accounts receivables system to Globestar.

Role: Project Manager/Scrum Master May’17 – Present  Currently manages 2 Agile Teams working on Pegasus project & Traditional Devops.  Successfully Manage multiple projects and releases, facilitating collaboration between various vendors and cross functional teams, with both on-site and off-shore resources.  Certified Scrum Master & SAFe Scrum Master responsible for Mentoring and coaching team members.  Facilitates Scrum of Scrums with various Agile Teams under an ART (SAFe).  Collaborate between Development teams and operations team thus fulfilling Devops culture.  Expertise in all aspects of agile methodology including facilitating daily scrums, grooming product/sprint backlogs, assigning user story points, determining team velocity, tracking progress through burn down charts, Show & Tells and Sprint Retrospectives.  Manage project artifacts such as User stories, Features, Defect Management in CA Agile Central (RALLY).

Client: American Express – Global Data Repository (DTU Inbound) - Phoenix, AZ The Global Data Repository is the combination of several separate data warehouses (design like data marts) which captures corporate customer financial data that supports continuous data loads and real time updates to expose data as it becomes available. Customer Focused data warehouse designed to support external reporting, analytics and data file delivery.

Role: Project Manager/Scrum Master Jul’16 – Apr’17  Currently Manages 3 Agile Teams working on various projects.  Successfully Manage multiple projects and releases, facilitating collaboration between various vendors and cross functional teams, with both on-site and off-shore resources.  Responsible for delivering small and medium scale projects within aligned timelines, scope, quality and cost.  Certified Scrum Master & SAFe Scrum Master responsible for Mentoring and coaching team members.  Expertise in all aspects of agile methodology including facilitating daily scrums, grooming product/sprint backlogs, assigning user story points, determining team velocity, tracking progress through burn down charts, Show & Tells and Sprint Retrospectives.  Collaborate with development teams to plan project sprints, facilitates Sprint Planning meetings.  Instrumental in setting up engagement portal and manage engagement requests within the team.  Handle and manage user stories in Rally.  Improve Agile Maturity from Improvising to Matured status.  Coordinated with customers & stakeholders to gather requirements and manage expectations.  Managing Financials for the entire team.

Accolades:  Received SPOT recognition for a Business Presentation on organizing Backlog Management effectively using RALLY.

Client: American Express – Information & Analytic Services - Phoenix, AZ

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19-五月-2018 AXP Internal Page 2 of 4 The World Service Data Warehouse (WSDW) is the combination of several separate data warehouses (design like data marts) which capture operational data related to interactions between our customers or merchants and a defined channel (customer care professionals, voice response, internet). It provides a data warehouse and delivery system for operational systems to house and expose their historical data for trend and analytical reporting

Role: Project Manager /Scrum Master Jan’16 – Jul’16  Successfully Manage multiple projects and releases, facilitating collaboration between various vendors and cross functional teams, with both on-site and off-shore resources.  Responsible for delivering small and medium scale projects within aligned timelines, scope, quality and cost.  Certified Scrum Master responsible for Mentoring and coaching team members.  Expertise in all aspects of agile methodology including facilitating daily scrums, grooming product/sprint backlogs, assigning user story points, determining team velocity, tracking progress through burn down charts, Show & Tells and Sprint Retrospectives.  Collaborate with development teams to plan project sprints.  Instrumental in setting up engagement portal and manage engagement requests within the team.  Handle and manage user stories in Rally.  Coordinated with customers & stakeholders to gather requirements and manage expectations.

Role: Business Systems Analyst /Scrum Master Feb’13 – Jan’16  Act as a liaison between business teams & tech teams.  Knowledgeable in Agile Methodologies and Processes.  Identifies, Evaluates and documents Business Needs and objectives, operational processes and procedures, problems and requirements.  Handle Agile Projects and Conduct Daily Standup calls as part of Scrum process.  Actively performing the role of Business System Analyst and Involved in engagement of different application/business teams upon any critical analysis activities.  Proactively performing Business Impact Analysis.  Proficient in using SQL & TOAD.  Gathering detailed requirements from business users, document the requirements by explaining it to team and also assisting them in all the subsequent phases.

Client: American Express – Automated Balancing & Controls (Unitech)- Phoenix, AZ (from Mar 2012) UNITECH (B&C) is the Third Party organization marketing the two balancing tools used to support Finance’s balancing needs. The products are ACR/Summary and ACR/Detail. Both products work in a similar fashion. They: Read files containing reports, Extract data from the input report, Subject the extracted data to balancing logic & Report the results of the balancing logic. This is used to maintain data integrity between the Sending and Receiving Systems. The Controls assure Summary Balancing Control Module automatically verifies that information from two different sources, across multiple applications and business processes, meets user-defined business rules.

Role: Business Systems Analyst Mar’10 – Jan’13  Actively performing the role of Onsite Coordination/Business System Analyst & customer handling round the clock.  Involved in engagement of different application/business teams upon any critical analysis activities.  Proactively performing Business Impact Analysis.

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19-五月-2018 AXP Internal Page 3 of 4  Gathering detailed requirements from business users and explain the requirements to offshore team while assisting them in all the subsequent phases.  Gathering and definition of Functional Requirements, use cases to assist developers in creation of IT Solutions to meet Business Objectives.  Project Planning, Estimation & played the role of an Implementation manager at Onsite.

Accolades:  Received several customer appreciations for my contribution towards efficient delivery of projects

Client: State Farm Bank, US – Infopoint - Chennai, IN

Infopoint is a series of unique applications designed to process independent of each other while offering a complete Banking solution. This independent processing offers the flexibility to tailor the application to an institutions processing needs. Although the applications process independent of each other they all share common parameter files, housed in MICM, and common security files. These common files provide a single point of contact for parameters and security options, reducing redundancy throughout Infopoint. Infopoint applications provide information that is accurate, reliable, timely and accessible.

Role: Software Developer Jan’07 – Feb’10  Prepare weekly metrics reports (Online & Batch).  Solving Batch Abends during Production cycle.  Preparing test cases and modify both online/batch programs as per client requirements by maintaining coding standards.  Write & execute JCLs to accomplish the needs of the requirements.  Provide support during weekends for IPL Maintenance.  Giving solution to Customer requests by CR and clients by PSR.

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