Business and Operations Design Reading List

Business and Operations Design Reading list

Business and Operations Design

Recommended Reading

1. The Need for Customer Focus :

 Steven L. Goldman, Roger N. Nagel, Kenneth Preiss, “Agile Competitors and Virtual Organisations”, Van Nostrand Reinhold, 1995

2. Systems Theory, Thinking and Approach / The Traditional Functional Organisation :

 Senge, P., “The Fifth Discipline – The Art & Practice of the Learning Organisation”, Nicholas Brealey, 1994

Additional Material :

 Hamel, G & Prahalad, C.K., “Competing for the Future”, Harvard Business School Press, 1996  Morgan, G., “Images of Organization”, Sage, 1997  Collins, J. & Porras, J., “Built to Last”, Century, 1996

3. The Process – Focussed Organisation :

 Davenport, T.H. & Short, J.E., " The New Industrial Engineering: Information Technology and Business Process Redesign", Sloan Management Review, Summer 1990  Hammer, M., and Champy, J., "Reengineering the Corporation: A Manifesto for Business Revolution" , HarperCollins, London, 1993

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 Johansson et. al, “ Business Process Re-engineering – Break-point Strategies for market dominance”, J Wiley, 1993  Garside, J. , “Plan to win”, Macmillan Business, 1998  Hammer, M., "Beyond Reengineering: How the Process-Centred organisation is changing our work and our lives”, Harper Collins Business, 1996

4. Setting the Strategic Direction :

 Hussey, D., “Strategy and Planning, a Manager's Guide”, John Wiley & Sons, Chichester, 1999  Charan, Ram and Tichy, Noel M., “Every Business is a Growth Business”, John Wiley and Sons, Chichester, 1999  Wickens, Peter D., “The Ascendant Organisation”, Macmillan Press, Basingstoke, 1995  Kaplan, Robert S. and Norton, David P., “The Balanced Scorecard”, Harvard Business School Press, Boston MA, 1996  Bach, Richard, “Jonathan Livingston Seagull”, Harper Collins, London, 1994  Porter, Michel E., “On Competition”, 1999

5. Redesigning the Business Processes :

 Coulson-Thomas, “BPR : Myth and Reality”, Kogan Page, 1997  Davenport, T.H., “Process Innovation”, Harvard Business School Press, 1993  Harrington, H.J., “Business Process Improvement”, McGraw-Hill, 1991

6. Redesigning the Organisation Structure :

 Butel, Curtis, McIntyre, Pearce, Rainbow, Smith, Swales, “Business Functions”, Blackwell Publishers Ltd., 1998  Rosenfeld, R. and Wilson, D., “Managing Organisations”, McGraw-Hill, 1999  Mabay, Salaman and Storey, “ Human Resource Management”, Blackwell Publishers Ltd., 1998  Mintzberg, Quinn and Ghosh, “The Strategy Process”, Prentice Hall, 1998  Ostroff, F. , “The Horizontal Organisation”, Oxford University Press, 1999

7. Redesigning the Information Technology :

 Don Tapscott , “The Digital Economy - The promise & peril of networked intelligence”, McGraw- Hill, 1996

8. Knowledge Management :

 Britton Manasco, “DOW Chemical Capatilizes on Intellectual Assets”, http://Knowledgeinc.com, March 2000  Thomas H. Davenport, “Knowledge Management at Hewlett Packard”, http://www.bus.utexas.edu/kman/hpcase.htm, March 2000  Thomas H. Davenport, “Knowledge Management at Microsoft”, http://www.bus.utexas.edu/kman/microsoft.htm, March 2000  Karl-Erik Sveiby, “What Is Knowledge Management?”, www.sveiby.com.au/knowledgemanagement.html, March 1996  Verna Allee, “12 Principles of Knowledge Management”, American Society for Training and Development (ASTD), Virginia, USA, 1998  BPRC (Business Process resource Centre), Warwick University, UK 1999, http://bprc.warwick.ac.uk/kmweb.html

9. The Impact on People :

 Coulson-Thomas, C., "Business Process Re-engineering: Myth and Reality" , Kogan Page, London, 1996  Roger Lewin and Birute Regine, "The Soul at Work: Unleashing The Power of Complexity Science For Business Success", Orion Business Books, London, 1999

10. The Redesign Process :

 Grover, V., Malhotra, M., "Business process reengineering: A tutorial on the concept, evolution, method, technology and application", Journal of Operation Management no. 15, 1997  Covert, M., "Successfully Performing BPR", Visible Systems Corporation, 1997  Brandon, J., Morris, D., "Reengineering your business", McGraw-Hill, 1993  Al-Mashari, M. and Zairi, M., “BPR implementation process: an analysis of key success and failure factors”, Business Process Management journal, Vol 5 no. 1, 1999

11. Redesigning the Operations Process :

 Garside, J., “Make it! : engineering the manufacturing solution”, Oxford : Butterworth-Hememan, 1999  Rother, M. and Shook, J., “Learning to see”, The Lean Enterprise Institute, 1999

12. Implementing the redesign :

 Huczynski & Buchanan, “Organizational Behaviour, An Introductory Text”, Prentice Hall, 1991

 Burnes, “Managing Change: A Strategic Approach to Organisational Dynamics”, Pitman, 1996

 Gregory & Rawling, “Profit from Time”, Macmillan Business, 1997

 Watson, “In Search of Management: Culture, Chaos and Control in Managerial Work”, Routledge, 1995

Additional web-sites providing general information :

 http://mckinseyquarterly.com - quarterly “journal” published by Mckinsey consultants. Lots of useful, topical information

 http://www.prosci.com/index.htm – lots of practical information regarding Business Process Re-engineering

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