Street Works Contact List

Networks STATUTORY & REGULATORY SUPPORT S&RS-2007-004 ISSUE: 9

VIRGIN MEDIA Street Works Contact List

SENIOR CONTACT Virgin Media - ADDRESS PHONE / FAX EMAIL

STATUTORY & REGULATORY Statutory & Regulatory c/o Network Operations Support Centre 07776 170689 [email protected] Issues Unit 1A (policy) Scimitar Park Mark Ostheimer Courtauld Road Basildon SS13 1ND CLAIMS Claims Recording & Access Network Operational Support 0870 888 3113, [email protected] Investigation – Damages Unit 7 Option 1 (damages to our network; Bothwell Park Industrial Estate duct cut-outs / requests for Uddingston Fax: 01698 322214 temporary move of our G71 6NW apparatus to facilitate a third party’s repair.) Valerie Paterson Claims Recording & Access Network Operational Support 0870 888 3113, [email protected] Investigation – Third Unit 7 Option 2 – Personal Party Claims Bothwell Park Industrial Estate Injury [email protected] (utility damages / personal Uddingston, Option 3 – Utility injury claims against the G71 6NW Damage company) Katrina Barton Fax: 01698 322214

Claims Litigation Access Network Operational Support 0870 888 3113, [email protected] Page 1 of 9 Originated by: Mark Ostheimer: Statutory & Regulatory Support Authorized by: Neal Walshe Date of Issue: 03.10.2008 Statutory & Regulatory Support Manager Networks STATUTORY & REGULATORY SUPPORT S&RS-2007-004 ISSUE: 9

Unit 7 Option 4 Bothwell Park Industrial Estate Jacqui Thomson Uddingston Fax: 01698 322214 G71 6NW

DIVERSIONARY WORKS & NEW DEVELOPMENTS Diversionary Works 1 Dove Wynd 0800 408 0088 [email protected] New Developments Strathclyde Business Park Option 2 Access Network Bellshill 01698 ML4 3AL 56584(1,2,3,4,5,6,7,8) Escalations Danny Gaittens 01698 326603

INVOICES Invoices* Finance Shared Service Centre 0845 149 0845 [email protected] (* All invoices & reminders Communications House (option 1) (Section 74s, Defect Units 1-12 Mayfair Business Park Inspections, Sample Broad Lane Inspections, Graffiti Bradford Invoices, Section 81 Make BD4 8PW Safes, Core Samples) should be sent directly to Please note that any invoices that are our finance department) sent to alternative addresses will be delayed in receiving payment; Jeanette Holding therefore please ensure that all of your records are updated accordingly.

NOTICING & PERMITS – UK Network Operations Support Centre

of 9 Originated by: Mark Ostheimer: Statutory & Regulatory Support Authorized by: Neal Walshe Date of Issue: 03.10.2008 Statutory & Regulatory Support Manager Networks STATUTORY & REGULATORY SUPPORT S&RS-2007-004 ISSUE: 9

Centre Manager Network Operations Support Centre 0870 888 3117 Lorraine Wilce Unit 1A Fax: 01268 477101 Scimitar Park Courtauld Road Basildon, SS13 1ND

Noticing Network Operations Support Centre 0870 888 3117 Unit 1A Fax: 01268 453321 Escalations Scimitar Park Senior TBC Courtauld Road (Lorraine Wilce) Basildon, SS13 1ND 01268 468143 [email protected]

Permit Applications Network Operations Support Centre Unit 1A Lorraine Wilce Scimitar Park 01268 468143 [email protected] Mark Ostheimer Courtauld Road 07776 170689 [email protected] Basildon, SS13 1ND

Defects (including urgent Network Operations Support Centre 0870 888 3117 defects) Unit 1A Fax: 01268 453321 Scimitar Park Keeley Boosey / Stella Courtauld Road 0870 888 3117 [email protected] Daniels Basildon, SS13 1ND Escalations Senior TBC (Lorraine Wilce) 01268 468143 [email protected]

Sample & Section 74 Network Operations Support Centre 0870 888 3117 [email protected] Unit 1A Fax: 01268 477101 Scimitar Park

Davinia Edge Courtauld Road 01268 468344 [email protected] Escalations Basildon, SS13 1ND Senior TBC (Lorraine Wilce) 01268 468143 [email protected]

Street Works Invoices Network Operations Support Centre 0870 888 3117 [email protected] - Liability queries Unit 1A Defects Scimitar Park Sample Inspections Courtauld Road Section 74 charges Basildon, SS13 1ND FPNs – and liability queries [email protected]

Escalations Senior TBC (Lorraine Wilce) 01268 468143 [email protected] Eton System Issues Network Operations Support Centre 01268 468736 [email protected] (Highlight if ex ntl or Unit 1A 01268 468233 Telewest) Scimitar Park Section 58 notices Courtauld Road Davinia Edge Basildon, SS13 1ND Pat Maguire 01268 468344 Susiephone Network Operations Support Centre 0870 888 3117 NISRANS Unit 1A Norma Larn Scimitar Park Val Saunders Courtauld Road Basildon, SS13 1ND PLANT ENQUIRIES Plant Enquiries National Plant Enquiries 0870 888 3116 [email protected] Unit 1A Option 2 Scimitar Park Fax: 01268 468557

Escalations Courtauld Road Joanne Earle Basildon 01268 468173 [email protected] SS13 1ND

MAINTENANCE of APPARATUS & GRAFFITI Section 81/140/41s National Cabinet Maintenance 0870 888 3116 [email protected] Graffiti Unit 1A Option 1 Scimitar Park Fax: 01268 477101 Escalations Courtauld Road Joanna Oughton Basildon 01268 468179 SS13 1ND

Anti-Graffiti Partnership Communications House 07895 806556 [email protected] Agreements Chippingham Street Neal Walshe Attercliffe Sheffield S9 3SE

CIVILS & COORDINATION Region Franchise Area Contact Details Northern Ireland Belfast 07817 011748 Jim Braddock [email protected]

Scotland Bearsden & Milngavie Motherwell 07985 807248 John Robertson Cumbernauld North Glasgow & Clydebank [email protected] Dumbarton Paisley & Renfrew Dundee Perth Edinburgh

Falkirk & Livingston Glenrothes & Kirkaldy Greater Glasgow Inverclyde Lothian

NE England Darlington 07985 807248 John Robertson Durham [email protected] Teeside Tyneside Wearside

NW England Blackpool Wigan 07817 011748 JimBraddock Bolton Wirral [email protected] Central Lancashire East Lancashire Liverpool Macclesfield Manchester North Manchester South North Cheshire Saint Helens Southport

North Midlands & Yorkshire Barnsley Oldham & Tameside 07967 034332 Colin Wilkinson Bassetlaw Newark [email protected] Bradford Nottingham Bury & Rochdale Ravenshead Chesterfield Sheffield Derby Stockport

Doncaster & Rotherham Stoke-on-Trent Grantham Vale of Belvoir Grimsby & Cleethorpes Wakefield Halifax & Brighouse York Harrogate Hinckley Huddersfield & Dewsbury Leeds Leicester Lincoln Lincs & Humberside Loughborough Mansfield Melton Mowbray

Birmingham & East Midlands Birmingham & Solihull Stafford 07855 804296 TBC Black Country Stratford & Warwick [email protected] (Trevor Prout) Coventry Tamworth Daventry Telford Lichfield Worcester & Redditch Nuneaton Rugby

South Midlands & East Anglia Aylesbury & Chiltern Milton Keynes 07855 804296 TBC Broxbourne & East Herts North Beds [email protected] (Trevor Prout) Cambridge Northampton Central Herts NE Northants Daventry Norwich Great Yarmouth & Peterborough Lowestoft SE Anglia

Harlow & Bishops Stortford South Herts & Watford Ipswich & Colchester West Herts Luton & South Beds Wisbech & March London Barking & Dagenham Hillingdon 07811 262296 Dave Clark Barnet Hounslow dave. [email protected] Bexley & Bexleyheath Islington Brent Kensington & Chelsea Bromley Kingston Camden Lambeth City of London Lewisham City of Westminster Merton Croydon Newham Dartford Redbridge Ealing Richmond Enfield Southwark Epping Forest Sutton Greenwich Swanley Hackney Thamesmead Hammersmith & Fulham Tower Hamlets Haringey Waltham Forest Harrow Wandsworth Havering Windsor South West Andover Swindon 07855 804098 Barry Taylor Avon Taunton & Bridgewater [email protected] Bournemouth Totton & Hythe Cheltenham & Gloucester Winchester Cheltenham & Gloucester WALES Salisbury Cardiff & Penarth Solent Glamorgan & Gwent Southampton & Eastleigh Newport

South Devon West Glamorgan

South East Brighton Merton & Sutton 07855 804296 Trevor Prout Chichester & Bognor North & NE Surrey [email protected] Crawley North Thames Estuary Croydon South East Kent Horley South Thames Estuary Eastbourne & Hastings Thames Valley Gatwick West Kent Guildford Kingston & Richmond EMERGENCY OUT of HOURS Local Authority contact for Emergency Repairs after 5pm Monday 0800 953 1132 – Friday or weekend

of 9 Originated by: Mark Ostheimer: Statutory & Regulatory Support Authorized by: Neal Walshe Date of Issue: 03.10.2008 Statutory & Regulatory Support Manager