Software Help Sheet

READ 180 Software Help Sheet Reminder: Must have ADMIN username and password to solve any of these issues.

Please contact LaTisha Bryant for any additional help with troubleshooting your computer issues.

If this happens: Try this: Error Message: Step 1: Right Click on the Read 180 icon “Please Insert a READ 180 topic CD” Click on Properties Go to Find Target A new window will appear: Go to Read 180 Preferences New Screen: Edit Configuration Scene: READ 180 media files Select Browse In the drop down menu: Go to the C Drive Go to READ 180 Media Files-B or C Select Open (File will save) Select Save Changes and Exit

Error Message (SRI) Step 1: Right Click on the Read 180 icon L4 connection error Click on Properties Go to Find Target A new window will appear: Go to SRI Preferences Check the IP Address Make sure the IP address is correct for the identified region.

Student is unable to record in the Solution 1 Reading Zone. Step 1: Right Click on the Read 180 icon Click on Properties Go to the Security Tab Find Users, Read 180 Users, or Power Users If write is not checked, students cannot record in the Reading Zone Select the a user (ex. Power Users, Everyone, etc.) (do all students users to be safe) Check Modify Click Apply Click Ok Solution 2 Go to the Start task bar at the bottom of the screen. Find volume icon Right “click” on the Icon Select Adjust Audio Properties Go to the Audio Tab at the top Click on “Test Hardware” If you can record here, and listed to your recording the students should be able to record in the READ 180 software. Incorrect Student Voice Recording in Step 1: Go to the Local C drive under My the Word Zone Computer. Find the Program Files folder and click on it You should see more folders. Find the Scholastic Enterprise folder Click on the Scholastic Enterprise folder Find the READ 180 folder. Click on it to open the folder In the READ 180 folder, you should sent a folder entitled: Temp Folder Click on the Temp Folder to open it. All of the QuickTime files are in the folder. Delete the ALL QuickTime files. Student receive a message “ an When you see this message the wrong version unexpected error has occurred” while of QuickTime is installed. Follow these steps to update Quicktime: students are working on the software . Go Start and Select Control Panel . Select Add/Remove Programs . Find QuickTime in the menu and Click on it. . Select Remove Quicktime from the Add/Remove programs menu QuickTime Issue . The QuickTime Icon should not be on your desktop. You have just uninstalled it! . Go to http://www.apple.com/quicktime/download/ . Select: QuickTime 7.6.4 for Windows XP, Windows Vista or Windows 7 . Click on Free Download . Select Run the Dialog Box . When asked do you want to run the software, select “yes” . Install the new version of QuickTime

After this, have a student to log into READ 180 and ensure the program was properly installed.

Students are unable to log into the SRI If students are unable to log-in, they may be on test. the wrong server. Please follow the instructions below: . Double Click on My Computer . Select the Program Files . Go to the Scholastic Enterprise folder and Click on it. . Find the SRI folder and click on it to open the folder. . Open the SRI preferences In the field that states Name of IP address of SRI server, please make sure it has the correct address for YOUR region. SOUTHWEST: 10.155.106.92 SOUTHEAST: 10.155.129.168 NORTHEAST: 10.155.129.179 NORTHWEST: 10.155.129.134 . Change IP address if they don’t match . Save your changes and Exit THIS has to be done for EVERY workstation!