Analysis of Chinese Retail Banks Service Quality and Its Attributes

Financial Management Analysis of Chinese Retail Banks’ Service Quality and Its Attributes Gao Chongyan, Jia Jianmin and Zhao Ping

This paper makes a statistic analysis of Chinese major retail banks’ service quality and its attributes based on a recent nationwide survey. Using a multiple regression analysis, this paper suggests ways of improvement for those banks regarding their service quality and customer satisfaction according to the performance level and importance of quality attributes.

The Usage of CPPI in Capital Guaranteed Funds Huang Haiping and Tang Yifeng The kernel technology used in the capital guaranteed funds that have appeared frequently in recent security markets is CPPI. This paper makes an analysis, both theoretical and empirical, of some problems in the use of CPPI.

The Management and Policies of Sciences and Technologies

Linear Empirical Analyses of the Capacity of Regional Technological Innovation of China Shao Yunfei, Tang Xiaowo and Cheng Guang This paper first reviews the current studies on the technological innovation capability respectively from the perspectives of enterprise and region and then puts forward the principle of evaluating the regional technological innovation capability, for which a highly operable linear model is established. Based on this model, this paper compares the technological innovation capability index of each province, municipality, autonomous region of the mainland. Through the comparison of east, central and west regions, some helpful conclusions are drawn, which can be consulted as a scientific basis for the formulating of regional economic development policies.

Analysis of the Survival of High-tech Ventures

Wu Bing and Wang Zhongming The study analyzes the high-tech ventures in Shanghai, China in terms of their survival. We find that the distribution of high-tech ventures is subject to exponential function. Through modeling the covariates affecting high-tech ventures’ survival, a general Cox model and two stratified Cox models are put forward. We find that the industry, income, education and major of entrepreneurs have significant influence on high-tech ventures’ hazard function. Then diagnosis of the assumption of Cox proportion hazards model shows that it is appropriate to fit Cox model to the survival of high-tech venture.

Strategic Management of Macro Economy

Research on Backward Effect to Outside of Haidian District Zhou Liangluo, Tong Rencheng, Xu Jian and Cao Shuxia

As a hi-tech intensive and developed district, Haidian has played a more and more important role in the modernization process by driving the development of Beijing and even of the whole country. Applying the input-output technique, this paper constructs a model to calculate the effect of Haidian’s driving other areas’ development and by constructing the 2002 input-output table of Haidian District, this paper makes an empirical analysis. The results, indicating the position of Haidian District, are meaningful in helping make policies on urban development.

Strategic Management

An Expectancy Theory Based Evaluation of Strategy Map: An Empirical Study on the Map and Its Future Application in China Li Dong and Wang Xiang In the new international economic environment, strategic intangible assets have become a crucial factor that can create competitive advantages and through which the competitiveness of a company in the world can realize a breakthrough. The Strategy Map invented by R S.Kaplan is an authoritative tool that describes how to manage intangible assets. However, there're some potential obstacles in its application. So far, the existing solutions have just focused on the method itself. Factors that influence the tool's application value, especially those about how the conditions affect the application value, are not paid enough attention to. This article verifies the factors influencing its application value in China through an empirical and logical study, and proposes an effective approach to the application of this important management tool. Public Management of Policies

A Research Review on the Public Emergency Management

Qi Mingliang，Chi Hong，Zhao Hong and Sun Ying

Public emergency management has attracted more and more attentions from both academic and practice area all over the world. This research reviews the current research results both at home and abroad, and then outlines the main contents of the public emergency management and decision model. Based on this review, the paper defines the scope of this research, focusing on the decision-making assistant models. Finally, it presents the prospects for future development.

Who is the Best Evaluator：An Analysis of the Stakeholders in Borough-county Level Government Performance Evaluation Wu Jiannan and Yam Bo Aiming at the question of “who is the best evaluator,” this paper makes a stakeholder theory based analysis of the evaluator of the government performance, and then offers a principled norm to be followed by the evaluators and a model of choosing the best evaluator. By analyzing the performance evaluation of particular borough-county level government organization, which is based on three rules ：accuracy, capability and cost, the paper shows that as a stakeholder to local government, the public is not the best evaluator because they may have such disadvantages as information inadequacy, high cost of evaluation and subjective bias. By contrast, local governments have access to information, but it’s hard for them to control the man- made increase of evaluation cost. As for the people’s committees, they are more rational than the public, but it’s difficult for them to conduct an accurate evaluation. Comparing with the mentioned evaluators, academic organization, though not a perfect evaluator, has more advantages in evaluating the performance of local government.

Operation Management

Study of Purchasing Positioning Model

Cui Nanfang , Kang Yi and Lin Shuxian

Kraljic’s purchasing positioning model, which was introduced in 1983, is the dominant approach in the positioning of purchasing items. When the Kraljic matrix is used, how to measure its two dimensions is a difficult point. This paper puts forward the method of measuring profitability and supply risk on the basis of the Kraljic matrix and a positioning model based on supplier threshold. This paper analyses the purchasing items of a manufacture enterprise by using the model and verifies the validity and effectiveness of the model. Finally, this paper presents the suggestion of reducing the supply risk in the condition of keeping the supplier threshold unchanged by analyzing the impact of changes of supplier threshold.

Corporate Culture

The Perspective of Corporate Culture Based on Value Integration Huang Peilun Corporate culture is centered on the common value, which includes corporate value, stuff value and customer value. This paper puts forwards a new perspective of corporate culture based value integration and discusses its operation mechanism. Our case study is based on the corporate culture practice of TCL.