What Is Involved in the Set-Up and How Long Does It Usually Take?

ProctorU FAQ

ProctorU:  What is involved in the set-up and how long does it usually take?

o The proctor will make sure the environment is appropriate for testing.

. Ensure you are in a well-lit, quiet and private room. The lighting of your room must be daylight quality and overhead lighting is preferred. If overhead lighting is not possible, please make sure that your light source is not directly behind you because it will make it difficult for your proctor to see you.

. If your webcam is built into your laptop or desktop and it cannot be removed or detached, you will also need a reflective surface such as a smartphone, DVD, CD, or a small mirror. This is needed so your proctor can verify that the monitor surface is clear of any materials.

o Next, the proctor will authenticate your identity.

. Please have your government-issued photo ID ready.

. You will take a short authentication quiz and show the proctor your photo ID.

o The proctor snapped my picture. Why? And what is it used for?

. The photo is a part of the authentication process for ProctorU. Taking a file photo allows them to complete three factor authentication: Something you are (your photo), something you have (your photo I.D.), and something you know (the authentication quiz).

. The photo is kept on file by ProctorU for their records.

o If your computer is in good working condition with a sufficient high speed internet connection, the set up should not take more than 10 minutes.

 Where does Epic get those authentication questions we answer?

o We don’t! ProctorU works with a company called Acxiom to gather the information through public records. Epic never receives any of the information.

 What kind of access does the Proctor have on my machine, and will they be able to do anything without my knowledge?

D:\Docs\2017-07-17\091958e4d49d4ad919c5946a30665471.docx - 1 - Last Saved: 8/27/2013 9:50:00 AM o The proctor will connect with you via webcam conferencing and screen viewing software. You are able to converse with the proctor on the webcam and they will be able to view your computer monitor(s).

o The proctor cannot access files or other information on your computer. It’s a good idea not to have anything viewable on the computer screen that you don’t want the proctor to see (email, banking info, pictures, etc.).

 How does ProctorU gain access to my machine?

o With the user’s permission, the proctor is able to view the computer screen using screen sharing software (LogMeIn). You will be asked to confirm with a dialog box before the proctor can view the computer screen.

o You will be able to see any and all actions that the Proctor would take on your monitor.

 Want to see ProctorU in action? Check out their video on their website (go.proctoru.com).

Scheduling:  I’m unable to complete the assessments within the given time frame. What are my options?

o Please schedule and complete the assessments at your earliest convenience.

 When can I schedule my assessment?

o You can schedule your assessment at your convenience on ProctorU’s website (go.proctoru.com) or by calling (205) 870-8122 (Option 2).

o If you’d like to schedule your assessment for the same day, you should plan to call ProctorU for availability or schedule using the “Take it now” feature on the website. The online scheduling module will not allow you to make same day appointments.

 When is ProctorU available to proctor assessments?

o ProctorU is available 24 hours a day, 7 days a week.

 Do I need to schedule separate appointments for each assessment?

o Only one appointment is necessary.

 The ProctorU website won’t let me schedule. What should I do?

o Sorry to hear that! Please give them a call at (205) 870-8122 (menu Option 2).

 I need to reschedule. What should I do? o No problem. You can reschedule your appointment on ProctorU’s website (go.proctoru.com) or by calling (205) 870-8122 (Option 2).

 When I click on New Reservation in New Exam, there are no options in the dropdown list. It says "No Active Term or Exams for Epic*". What should I do?

o You should navigate to the “My Exams” tab and select the “Schedule Now!” button.

Taking the Assessments:  Do I need to wear professional dress while completing the assessments?

o Please feel free to dress casually. If a tuxedo is your idea of casual, we won’t stop you.

 Do I need a microphone while taking the assessments or just a webcam?

o You will need a working microphone in order to communicate with your proctor. Most webcams have a built-in microphone.

 Which operating systems work with ProctorU?

o For PC: Windows XP or higher. For MAC: OSX 10.5 and above

 Is there somewhere I can make sure my computer meets the requirements?

o ProctorU has you covered! (http://www.proctoru.com/testitout/)

 What materials are allowed during the assessment?

o You are allowed the use of a basic calculator (for more info on the calculator, see the question below). You’re also allowed the use of scratch paper. The paper should be loose leaf, not a notebook. You’ll be required to show the Proctor any scratch paper you’re using.

 Can I use a scientific/graphing calculator or the calculator on my computer or tablet?

o Only basic calculators will be allowed during the assessments. Please don’t plan to use your computer’s calculator – navigating away from the assessments will cause them to automatically pause.

 Can I complete the assessments on my tablet?

o No. At this time, mobile devices are not supported. Please plan to use a desktop or laptop computer.

 Are breaks allowed?

D:\Docs\2017-07-17\091958e4d49d4ad919c5946a30665471.docx - 3 - Last Saved: 8/27/2013 9:50:00 AM o Breaks are allowed in-between assessments. Please keep this in mind before beginning your assessments.