Lead Instructor X 2

Lead Instructor x 2 (Youlbury and Downe Activity Centres)

Applicant Information Pack

CONTENTS Welcome from Matt Hyde and Wayne Bulpitt 4 Who we are and what we do 5 Background, how we work, the role, how to apply 6 Personal Specification 9 What’s in it for me 11

ABOUT THIS PACK Thank you for your interest in this role. This document does not form part of the terms and conditions, but aims to give you more information about the role, its context and an outline of the work you could be involved with. WELCOME

Scouting changes lives. We make a positive difference in our communities and improve the life chances and outcomes of young people from every background. We get the chance to work with young people at the most important time in their lives: their childhood.

Scouting is about opportunity and that’s what young people need more than anything else. From support and friendship to new skills and renewed confidence, Scouting brings a spirit of optimism and practicality to its work. We welcome all young people into Scouting and we believe passionately in what we do.

We believe that young people have great things to offer. In Scouting, they get the opportunity to discover their potential, benefit from a positive, supportive environment and make a difference.

Whether it’s setting up an internet cafe in their community, going on canoeing trip with new friends, taking a starring role in a Scout show or leading a trip abroad, we lift spirits, recognise achievement and raise aspiration.

All of this is made possible by basic facilities and teams of dedicated adult volunteers. Positive role models are vitally important. We want to inspire a new generation filled with a generosity of spirit, a determination to make things better for themselves and their communities.

Matt Hyde, Chief Executive UK Chief Commissioner

LIFE CHANGING ADVENTURE Scouting offers life changing adventure to over 446,000 girls and boys. This makes us the largest mixed youth movement in the UK. We help young people explore their potential, grow in confidence and becomes the active citizens of the future. We make a positive impact on young people, our adult volunteers and the communities in which we live.

Offering over 200 different activities from abseiling and archery to drama, street sports and water zorbing, Scouting helps 6-25 year olds grow in confidence, achieve their full potential and become active members of their communities.

This is only possible through the efforts of 100,000 volunteers who also enjoy the fun and friendship of Scouting. And you can be part of this great adventure. The Scout Association is a registered charity in the UK and part of a worldwide movement of 40 million Scouts working for peace and global friendship.

‘Every child has the right to an adventure. Life is about grabbing opportunities. It's all about friendship and fun and adventure – people who might not normally have the chance for adventure. Scouts are shining lights in their communities.’ Bear Grylls, Chief Scout

OUR STRATEGIC PLAN We are working towards our 2014-2018 strategic plan with a focus on the following key areas:

Growth We believe that Scouting changes lives, which is why we want every young person in the UK to have the opportunity to get involved Inclusivity We need to remove the barriers to participation Youth shaped Every young person should be able to shape their Scouting experience Community impact We believe that Scouting makes a difference to individuals and to society

Read the full plan at www.scouts.org.uk/2018

HOW WE WORK The UK headquarters of The Scout Association is based at Gilwell Park, Chingford, London, and is operationally divided into three directorates and two units:

THE ROLE Support the Centre Operations Manager / Chief Instructor in ensuring the smooth running of the daily operation of the Centre to provide our guests with a safe, fun, educational and high quality experience in line with Scout Activity Centre Products.

HOW TO APPLY Please ensure in your application form, that you provide a statement as to why you believe you are suitable for the role and what you believe you could bring to the post. Ensure you address the points in the person specification (as attached in the relevant job pack). Please download both the application form and fill in the recruitment monitoring form online. The application form should be emailed to [email protected]

Please note that if you have not heard from us within two weeks of the closing date please assume that you application has been unsuccessful. Job Description Lead Instructor

Responsible to: Centre Manager/Chief Instructor

Directorate / Department: National Centres, Commercial Services

Base Location: Youlbury or Downe Activity Centre

Salary Band: Band B

Line Management Responsibility: Varies depending on business demand, up to 15 staff (paid and volunteer)

Budgetary responsibility: Responsible for managing agreed income/expenditure budgets.

External Contacts: External bodies and agencies

Internal contacts: Senior Leadership Team members, Chief Commissioner, Trustees, volunteers and all Association staff

The above list is provided for guidance only and is not an exhaustive list of all the contacts with whom the post holder may be required to liaise.

Role Summary and Purpose

Support the Centre Operations Manager / Chief Instructor in ensuring the smooth running of the daily operation of the Centre to provide our guests with a safe, fun, educational and high quality experience in line with Scout Activity Centre Products.

Scout Activity Centres are part of the Commercial Directorate which is responsible for following areas of Headquarters; National Centres which includes Scout Activity Centres, our Conference Centres, Scout Shops Ltd, Unity Insurance Services and Fundraising.

National Centres has a number of locations across the UK with a mixture of Activity Centres and Conference Centres within the group. We aim to  Enable Scout members (young people and adults) to take part in residential activity experiences.  Demonstrate the benefits of Headquarters services through the provision of value for money high quality residential and activity experiences to Scout members.  Contributing directly to the development of young people through the provision of safe, challenging and, exciting and supportive residential and activity experiences.  Strengthening the public perception of Scouting, amongst adults and young people, through the provision of high quality residential and activity experiences to external audiences.  Remaining financially viable and returning agreed surpluses to the general funds of Headquarters. Based at one of our Scout Activity Centres, the post holder will contribute to delivering these aims through the daily operation of the Centre.

Key Tasks

Supervision of instructing team (both staff and volunteer)  Monitoring safety and quality of activity sessions  Line management of staff  Pastoral care / staff welfare  Delivery of staff training

Administration  Maintaining training records  Creating programmes  creating staff timetable  Maintaining all activity related documentation  Assist with equipment maintenance and contact with activity suppliers.  Ensure all structure and equipment checks are complete and recorded

Daily guest care duties

Delivery of activities

Duty Supervisor –  first point of contact for guests when office is closed  supervision of centre at rota weekends  evenings with duty manager on call.

General maintenance and housekeeping tasks

(Included in all job descriptions)

Data Protection The post holder hereby agrees not to disclose any confidential or sensitive information to a third party or outside organisation except where required to do so by law.

Health and Safety The post holder agrees to abide by TSA’s Health and Safety principles and code of conduct and to tak e all reasonable steps to ensure both their own safety in the work place as well as that of their colleagues.

Equal Opportunities The Post holder agrees to promote and uphold the principles of equal opportunities in accordance with TSA’s Equal Opportunities Statement and all related policies.

Yellow card The post holder agrees to comply with the safeguarding yellow card at all times.

Person Specification

Skills and Abilities  Good communication skills both orally and in writing  Ability to deliver training and activities to both staff and our broad range of guests  Clearly demonstrate an ability to provide first class customer service  Competent IT skills especially in Office applications  Hold a Full UK driving License  Ability to supervise staff including appropriate delegation, encouraging personal development and manage performance

Knowledge and Understanding  Hold at least 1 National Governing Body Qualification from the following (GNAS Archery Leader, NSRA, MLTE CWA or SPA)  Demonstrate a good understanding of the English education systems  Understanding of The Scout Association and how we work

 Essential skills and experience  At least 3 years experience working in the Outdoor Education Industry  Have worked in a management/supervisory role for at least 1 year  Working with Volunteers

TSA competencies (as set out in the competency framework)

Competency Framework: Level 5 Team Working: Works well in a team Effective Communication: Understands the need to communicate effectively Getting Things Done: Meets agreed performance standards and focuses on success Customer/Member Care and Support: Delivers a service Leadership, Management and Self Management: Understands own behaviour and the impact on others at work Skills and Experience: Has a basic level of understanding/experience of the technical competency and is able to apply it with guidance

Values and Personal Qualities (including Our Approach)  Want to ensure responsive and genuine engagement with internal and external stakeholders  Good communicator  Want to maintain an up to date knowledge of technical competency areas and take a proactive approach to self-development and performance improvement  Confident and credible to senior stakeholders  The nature of this post and the environment requires significant weekend and evening working. The post is a live in position in shared accommodation provided as part of the employment package.

Our Approach If we are to achieve such an ambitious and bold agenda we need to be clear on the principles that will define our way of working over the next four years. These principles are: Results-focused Ambitious but realistic targets have been agreed for every part of this plan. Volunteers and staff across the Movement will be supported to work towards these goals so that we can unlock our collective power.

Partnership and collaboration We make a greater difference when we work with people across society. Effective partnership working will be essential if we are to extend our reach and impact.

Evidence-driven We need to build a body of evidence to prove what is working as we work towards our goals. We cannot rely on anecdote. We will build on our existing research to further demonstrate the impact we make on people’s lives. We must do this if we are to truly be understood by wider society evidencing our relevance and impact.

Sharing and celebrating successes We will achieve more by sharing best practice across the Movement and celebrating successes. We’ll find new ways of ensuring we are learning from each other and recognising best practice.

Innovation Scouting began with a single, inspired idea and we haven’t forgotten the power of innovation. Fresh thinking is the only way to help us achieve our ambitious aims. We will encourage new thinking across the Movement to stimulate creative solutions to age old challenges.

Youth-shaped If we empower young people to drive decision-making this will stimulate new thinking and enable us to stay in touch with a fast-changing world.

Using digital technology It is an inescapable fact that we live in a digital world. That is why we are investing in digital technology nationally and locally, making our new membership system (Compass) central to making Scouting easier, more efficient and less time consuming. We need to seize the opportunities digital technology offers us to reach new communities, share and debate our ideas, communicate and make volunteering easier.

WHAT’S IN IT FOR ME?

Annual Salary: Starting salary non-negotiable at £17,161 per annum which represents Level 1 of Band B. Salaries are paid monthly by direct transfer on or about the 20th of the month. Overtime is not paid although time of in lieu may be authorised.

Hours of Work: 40 hours per week. Location: Youlbury Activity Centre or Downe Activity Centre

On-site accommodation is offered for these roles

Holiday Entitlement: 25 days per year plus bank holidays. This increases after two years service to 28 days and after five years to 32 days.*

* The Scout Association closes completely between Christmas and the New Year, so it is compulsory that annual leave is taken at this time.

Probationary Period: This post is subject to a 6 month probationary period. Notice Period: 1 month

Employee Benefits – an introduction The Scout Association is keen to ensure that employees are offered a range of attractive benefits. At the same time, we also need to cater for a variety of needs and lifestyles. Benefits apply to employees upon completion of three months in their role unless otherwise stated.

Looking after your health and wellbeing

Simply Health medical scheme Employees have access to the Simply Health medical scheme. Full details are available on employment but a summary of the benefits is as follows: Dental 100% - up to £120 Optical 100% - up to £120 Face to face counselling sessions – up to 6 sessions Private consultation and diagnostics 100% - up to £300 Physiotherapy/Osteopathy/Chiropractic/Acupuncture/Homeopathy 75% - up to £300

There is an opportunity to add a partner and up to four children to this scheme at an additional cost to the employee.

Sickness Absence The Association pays sickness above the statutory minimum requirement.

Keeping fit and active Employees can benefit from discounted rates on gym membership. Being a member of the Health Club and Wellbeing Scheme gives you and your family access to the lowest corporate membership rates at over 2,000 health clubs, gyms and leisure centres across the UK.

Food and Drink Free lunch is provided to all employees when they are working at Gilwell Park, between Monday and Friday. Alternative arrangements are in place for staff at our Scout Activity Centres. Free beverages are available at all sites. This benefit is available immediately upon taking up employment.

Looking after your future Pension For all employees, the Association has a Group Personal Pension Plan. This plan allows employees to contribute a minimum of 1.5% of their gross salary up to the maximum allowed within HMRC limits. The Association will contribute twice the employee’s contribution, up to a maximum of 10% of gross salary.

Life Assurance All employees are covered by a scheme which pays two times the basic salary in the event of death in service.

Getting to and from work Interest free season ticket loan Employees may apply for a loan to assist with the purchase of a travel season ticket. The loan will be paid back monthly by automatic deduction from salary.

Car parking All sites offer free car parking to employees

Cycle to Work scheme This scheme is a form of salary sacrifice which enables employees to purchase a bicycle through the Government’s Cycle to Work Scheme and can save you up to 50% on the retail value (depending on the employees tax bracket).

Minibus Service (Gilwell Park) A minibus service is provided which collects colleagues at 08:40 and 08:50 from Chingford Station and drops off to the same location at 17:00 hours.

Looking after your nearest and dearest Carer’s Leave Up to three day’s paid leave a year please see our Leave policy.

Maternity Leave The Association pays maternity leave above the statutory minimum requirement.

Paternity Leave The Association pays paternity leave above the statutory minimum requirement.

Childcare Vouchers This scheme is a form of salary sacrifice, enabling employees to purchase childcare vouchers.

Start and finish time Employees can apply for some flexibility on their start and finish times of work.

Making your money go that little bit further Scout Shops purchase Employees can make purchases from Scout Shops LTD with a discount of 25% on certain items, excluding uniforms.

Restaurant discount card This discount card is in conjunction with TasteCard and allows a range of discounts (up to 50%) on a range of restaurants across the UK. This can be purchased for approximately £30.

Developing yourself and others Study and volunteer leave Special leave includes paid leave for volunteering and study leave.

Human Resources 2014