Culture Survey

COMPANY X

CULTURE SURVEY

Instructions

The following fifteen question survey has been designed specifically for COMPANY X as part of the introduction of our Management Improvement Program. The objective of the survey is to ascertain your perceptions of a variety of issues affecting organisation performance including perceptions of management, job satisfaction, communication, TQM and other general issues. We ask that you be honest in your answers as your response will help the organisation identify critical blockages to success. We do not require identification as your answers will be treated anonymously and in confidence. The results will be tabulated to provide an organisational picture of these issues. Question 15 invites any other comments you would like to make about the organisation that are not specifically covered in the survey.

Do not mark the survey questionnaire, but place your answers (circle or tick as appropriate) on the separate answer sheet. (1) Indicate how you see your supervisor or manager for each of the following statements:

GOOD AVERAGE NEEDS IMPROVEMENT

(a) Ability to manage his/her job

(b) Ability to manage staff

(c) Is trustworthy

(d) Ability to communicate with staff

(e) Discusses my performance with me

(f) Listens to my ideas, involves me in decision making

(2) What seems to be management's biggest concern (pick two only)?

(a) Costs (b) Schedules (c) Quality (d) Efficiency (e) Customer Service (f) Staff

(3) What seems to be management's least concern (pick two only)?

(a) Costs (b) Schedules (c) Quality (d) Efficiency (e) Customer Service (f) Staff (4) Which two statements best describe the environment that management has created at Work (circle two):

(a) Responsive/active (b) Fearful/defensive (c) Reactionary/short term (d) Planning/long term (e) Democratic/participative (f) Conservative/formal (g) Old fashioned/autocratic (h) Confused/unstructured

(5) Do you see the future of COMPANY X as being (choose one):

(a) Clear and planned (b) Unsuccessful (c) Exciting (d) Disorganised

(6) How would you rate your overall satisfaction with the Company? (a) Very satisfied (b) Satisfied (c) Adequate (d) Unsatisfactory (e) Completely Dissatisfied (7) Indicate your level of job satisfaction with the following:

VERY AVERAGE UNSATISFACTORY SATISFACTORY

(a) Job Challenge

(b) Job Variety

(c) Capacity of job to use my skills and abilities

(d) Involvement in a team

(e) Sense of achievement

(f) Sense of control over factors affecting my performance

(g) Hours of work

(h) Pay and conditions

(i) Recognition for a job well done

(j) Opportunities for personal development

(k) Opportunities for career advancement

(l) Opportunities for training and learning (8) Rate your company management on the following:

The Company's Ability to: GOOD AVERAGE NEEDS IMPROVEMENT (a) Communicate a vision for the future

(b) Communicate goals and objectives

(c) Generate feedback from staff

(d) Explain work changes

(e) Provide performance feedback to staff

(f) Resolve conflict

(9) Are alliances to COMPANY X and their sub-contractors as individual contractors causing difficulty at Work for:

(a) Morale Yes/No

(b) Communication Yes/No

(c) Teamwork Yes/No

(d) Productivity Yes/No

(10) Are you familiar with the concept and requirements for Occupational Health and Safety at work?

Yes/No

(11) Are you familiar with the concepts and tools of TQM?

Yes/No (12) Do you see TQM as a useful philosophy for your performance at Work?

Yes/No

(13) In your opinion, if all conditions were good, could your work quality and productivity be improved?

(a) Work quality could be improved Yes/No

(b) Work productivity could be improved Yes/No

(14) What two things would you do now to improve the company's performance?

(15) Are there any other comments you would like to make?

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______ANSWER SHEET FOR CULTURE SURVEY

(1) GOOD AVERAGE NEEDS IMPROVEMENT (a) (b) (c) (d) (e) (f)

(2) (a) (b) (c) (d) (e) (f)

(3) (a) (b) (c) (d) (e) (f)

(4) (a) (b) (c) (d) (e) (f) (g) (h)

(5) (a) (b) (c) (d)

(6) (a) (b) (c) (d) (e)

VERY AVERAGE UNSATISFACTORY SATISFACTORY (a) (b) (c) (d) (e) (f) (g) (h) (i) (j) (k) (l)

(8) ABILITY GOOD AVERAGE NEEDS IMPROVEMENT TO: (a) (b) (c) (d) (e) (f)

(9) (a) Yes/No (b) Yes/No (c) Yes/No (d) Yes/No

(10) Yes/No

(11) Yes/No

(12) Yes/No

(13) (a) Yes/No (b) Yes/No

(14) (1) ______

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(2) ______

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(15) ______

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