TRMC Patient Participation Group Meeting

TRMC Patient Participation Group Meeting 15th March 2017 at 6pm

Present: Angie MacKinnon (Chair) Harry Smallwood (Dr) Ann Gass, Jeff Gardner Tracey Pike

Apologises for Absence: Barrie Crowe (Vice Chair) Vicki Nash (Secretary) Sally Busby - resigned John Busby - resigned

1. Minutes of the last meeting

The Minutes were read and agreed to be a true reflection of the last meeting.

2. Matters arising

3. Virtual PPG

Angie put forward ideas and materials, posters, sign-up forms, welcome email.

ACTION: Ann asked that Angie send them to her electronically.

4. Patient Information Leaflets:

TP informed the group that the practice was in the final stages of writing a set of leaflets aimed at helping and empowering patients:

 How to collect finger/toe nail clippings  MRSA: Guide to how to swab  Helping your child with behavioural and / or mental health concerns  Prostate Problems Test (PSA) Patient information pack.

Once finalised and signed off by Partners, the above information will be shared with the group, prior to being rolled out.

1 5. Automated Appointments:

The practice is considering purchasing Patient Partner Voice Connect, a 24/7 appointments and cancellations automated telephone system, to sit alongside the TRMC Reception team.

Patient Partner Voice Connect will provide the surgery with up to 4 ‘virtual receptionists’ working around the clock, every day of the year. This in turn will free up Receptionists, in order for them to carryout administrative tasks. Patients will be able to book/cancel appointments any time of day or night.

The Practice hopes a repeat prescription module would be added, at some point in the near future.

ACTION: Ann to email a Patient Partner Voice Connect demo to Jeff and Angie, for feedback.

6. Improved Access

Suggested by CGC to be 8am to 8pm 2019. At present improved access is still at a discussion stage. The current proposal is Monday to Friday 6.30pm – 8pm doctors telephone consultations : 6.30pm to 8pm

7. Health Walks.

New dates: Buggy Walks: meet at Somerset Bridge School gates at 9.15am on 21st April, 19th May, 16th June and 14th July Health Walks: Meet at TRMC at 12non on 5th May, 2nd June and 28th July, Also meet at Marine Cove, Burnham on Sea: 14th May at 10am & 16th July at 4pm.

It would be much appreciated if the PPG could help promote these walks.

8. Research Ready Update:

Current Study CANDID – The majority of patients who come to their doctor with lung symptoms (for example cough) or bowel symptoms (for example loose stool) do not have anything seriously wrong. However, a few people are at risk of cancer. The study is aimed to help doctors diagnose cancer quickly so that potential high risk patients are detected sooner and unnecessary examinations are minimised for those patients that are low risk. This research is about finding what symptoms and examinations

2 are best for predicting lung and bowel cancer. This project is ongoing until September 2017.

Near future study ARTIC – Antibiotics for lower respiratory infection in young children. Target population: Children aged 6 months to 12 years presenting with acute cough/sputum/’rattly chest/coarse rhonchi; breathlessness; pain.

9. Survey: SCORE Practice Culture Results

Survey Period: November 2016 and areas covered by the survey:

 Safety  Local leadership  Learning Systems  Resilience / Burnout  Work-life balance

To identify areas for organisational improvement To help the practice strive for habitual excellence.

TP and AG discussed the results with the group and explained the survey was aimed at NHS staff in general and did not give a true reflection of the practice culture, as most questions were aimed at Secondary Care or were somewhat ambiguous. It has therefore been decided that the practice will be carrying a in-house survey of 4 of the areas

10. AOB

 Babylon Health Triage Bot (JG) Jeff wanted to know when the above or similar would be available in Somerset.

Update: This is currently being trialled by North Central London CCG and their 111 service, there are no current plan to roll it out nationwide.

 Waiting Room (AM) Angie asked for an update regarding status of the refurbishment of the main waiting room.

TP explained this would still be happening, but a new timeframe has not yet been decided, due to some other potential projects.

Meeting Dates: 3 The partners have requested that the meeting dates for next 12 months are set and alternated between Tuesdays and Wednesdays;

Agreed dates:

Tuesday 13th June 20187 Wednesday 13th September 2017 Tuesday 12th December 2017 Wednesday 14th March 2018

Next Meeting. Tuesday 13th June 2017