Connexions Personal Adviser Referral Form - Production Apprenticeships 2007

EMPLOYER DETAILS: ref no 068 TH Company Social Landlord / Housing Nature of Housing Name: Management business: Vacancy being handled by Salford Size of Small - 5 employees and below □ Contact College on behalf of Social Employer Medium - 6 to 250 employees □ Name: Landlord / Housing Management (please tick) Large - over 250 employees x Telephone: See how to apply below. Priority is given to residents from the Address: Mobile: Pendleton Planning Guidance area (Inc Vacancy based in Pendleton Postcode) or at least from Salford Council area Email: as part of the Pendleton Together Development contract.

VACANCY DETAILS Number 1 Job Title: Apprenticeship in a Housing Management team. Required: Location (if different Pendleton from above):

Brief Description of Social Landlord/Housing Association with over 35,000 properties across the North West. Company:

Duties / Responsibilities / Areas of Training

Working with a team that help to reduce anti social behaviour in the Pendleton area and making it a better place to live, shop and work. You will spend time with staff who work in small neighbourhoods getting to know the residents.

You will also be working with the team that deals with the payment of rents for the properties residents live in. You will be involved in helping Job them ensure they stay up to date and on top of their rent payments. Description: You will also deal with people who are new residents and are just moving in In both these areas of work you will be dealing with enquiries over the phone, face to face and by e mail, taking accurate messages, ensuring they are passed onto the correct person. You will also be entering information onto spreadsheets and databases, using word and mail merges. You will learn to design spreadsheets, produce reports and write e mails .

New Vacancy Form V1. November 2013

Apprenticeship Housing Management Level 2 or 3. This will depend on the abilities and Framework & Level experience and qualification of the successful candidate

Potential Progression Potential progressing to working within the housing management service Routes: though this is not guaranteed

As the employer is potentially looking to take someone onto an advanced Qualifications level level 3 apprenticeship then the successful applicant should be able to required: demonstrate good English and Maths communications and ICT abilities Skills and abilities  Ability to stay calm under pressure or when dealing with difficult situations including when residents are unhappy about a circumstance  Some ability to use Microsoft office packages such as word, excel, PowerPoint, access. Though there will be the opportunity to learn more Skills about this. Required:  Ability to enter accurate information on database / spreadsheet

Key Attributes

 Professional attitude and approach to work  Polite and friendly  Self motivated and enthusiastic  Good communicator, able to talk to members of the public you have not previously met.  Ability to work both alone and as part of a team  Ability to enter accurate information on database / spreadsheet Experience desired but not essential : It is preferred that you will be able to demonstrate experience or ability to deal with people face to face / over the telephone

Some experience of working in a customer facing or office setting is an advantage but is not essential.

TERMS & CONDITIONS £4. 40 at 16-17, 5.55 at 18-20. £6.95 21-24, £7.20 at State actual rate per hour or Pay: 25 plus amount per week/month/year

State number of days / weeks per Holidays: 25 days per year year including Bank Holidays

37 Hours per week e.g. Total hours per week / Working Hours: 8.30 – 4.30 Monday to Thursday. Finshing at 4.00 on Pattern / Shifts etc. Friday .

2 year fixed term contract with the potential to provide the apprentice with the necessary skills Other info: and experience to enable them to apply for a permanant position.

APPLICATION DETAILS Please download application forms from the following link on the Pendleton Together website. https://www.pendletontogether.co.uk/supporting-you/employment-and- training/apprenticeships/ Or Contact John Jordan at Pendleton Together on 07974 753497 Or e mail [email protected]

How to Please return completed applications before 9th December by post or hand in at reception to Apply: John Jordan, Pendleton Together, Brotherton House, Loganberry Avenue, Pendleton, Salford M6 5UX Or e mail : [email protected]

Closing date 9 December

Date of To be confirmed. Interview: