Key Accountabilities & Responsibilities

ROLE PROFILE

Role Title MARKETING OFFICER

Reporting To Head of Marketing

Responsible Department Volunteers x 2 for

Role Purpose To assist the Head of Marketing in executing the annual marketing and communications plan. Supporting services to promote their work locally and co- ordinating marketing and communications projects. Ensure effective delivery of the marketing plan to help deliver budgeted income targets.

Location Central Office, London SE1

Grade & Role starts at F1 ( F2 once probation Hours of work period has been completed successfully) Salary 37.5 hours per week £21,548.24 per annum plus London weighting £3,085.65 per annum

KEY ACCOUNTABILITIES & RESPONSIBILITIES

Main duties  Facilitate internal communications channels and content to support the internal communications strategy – specifically sharepoint news content and team brief  Identify best practice for internal communications within organisations and adapt and amend activity and inform strategy accordingly

 Maintain website/s with content updates in a timely manner ensuring information is accurate and present in an accessible manner

 Support development of the website to ensure it reflects Phoenix as a brand and provides an efficient user experience

 Support services with their marketing needs both online and offline promotional material (posters, leaflets, banners etc)

 Maximise the use of social media to ensure we create a community of support for Phoenix’s services and projects

 Support the annual staff Roadshows ensuring content is relevant and engaging.  Support Marketing and Communications team activities as required e,g, New Year Honours

 Support delivery of the housing strategy through the relationship marketing strategy (CRM)

 Engage service user and volunteers in marketing activities where appropriate to create the opportunity for us to access unique insight and expertise and for volunteers to contribute to our work General 1. Understand, uphold and work with the values, ethos, aims and objectives of Phoenix Futures; 2. At all times adhere to relevant legislation, good practice (including FDAP Ethical Frameworks for Good Practice) and Phoenix Futures policy and procedures, including Health and Safety, Confidentiality and Equal Opportunities; 3. Represent the organisation, raise its profile and promote its cause; 4. Promote and uphold service users’ rights and adhere to Phoenix Futures’ Service User Involvement Strategy; 5. Maintain professional boundaries at all times; 6. To work to safeguarding legislation and policies for children and vulnerable adults at all times; 7. Prepare for and participate in supervision and appraisals; 8. Keep abreast of developments in services, legislation and practice relevant to the client group; 9. Seek to improve personal performance, contribution, knowledge and skills; 10. Attend and participate in project discussions and team meetings as required; 11. Work within and be familiar with Phoenix Futures’ policies and procedures; 12. Notify your manager of any occurrences which may affect the service or reputation of the organisation; 13. Provide written records and reports as required by the organisation and your line manager; 14. Work flexibly so as to maintain the most appropriate level of service provision, respond to organisational change and development; 15. Undertake such other duties as reasonably requested by your manager.

COMPETENCIES

Competencies are the desired values, attitudes and behaviours considered essential for the successful achievement of our corporate objectives. Post- holders should be able to demonstrate the following: 1. Results focus: sets high work standards for self and demonstrates drive to meet targets. 2. Customer/user orientation: desire and willingness to address the needs of internal and external customers and service users; seeking continually to improve quality and standards of excellence. 3. Communication: able to convey information clearly, accurately and convincingly through speech and/or in writing. 4. Teamwork: contributes actively to a working environment, in which colleagues work co-operatively with each other, accepting collective responsibility. 5. Planning and Organisation: prioritises, organises and schedules activities and resources to ensure achievements of results. 6. Respect for all: demonstrates awareness of cultural and community diversity and sensitivity to the needs and feelings of other people. 7. Responsive to change: Receptive to the need for change and adaptable to changing work demands and conditions.

PERSON SPECIFICATION & RECRUITMENT CRITERIA

1. Demonstrate a willingness to develop an understanding of the key marketing and communications techniques – brief writing, audience insight, channel development, proposition development etc

2. Experience of managing media/marketing projects and campaigns (desirable)

3. Experience of producing marketing materials (desirable)

4. Able to work to deadlines, and manage multi-task projects accordingly

5. Able to work calmly when under pressure 6. An excellent standard of literacy and numeracy, and able to proof-read effectively 7. Proficient in the use of Microsoft Office package 8. Knowledge of Desktop Publishing packages (Microsoft Publisher or Adobe InDesign) 9. Excellent customer service skills, either over the telephone or in person, and the ability to deal with people of all levels of management 10. Able and willing to commit to the values and mission of Phoenix Futures