Academic Program Assessment Form

Academic Program Assessment Form Assessment Cycle: 2010-2011

Program: Collection Development Department Chair/Program Director: Jeanne Pavy College: Earl K. Long Library

Dean: Sharon Mader

Goal Goal 1. Provide relevant core and in-depth collections that support the learning, teaching, and research needs of undergraduate and graduate students and faculty, especially for designated academic programs of excellence, graduate programs, and for new degree programs.

Measurable Objective Objective 1.1 Implement at least two new practices to ensure that the collection reflects the current research and teaching needs of the university.

Strategies: 1.1.1 Improve usage statistics collection and analysis. 1.1.2 Find ways to make better use of Interlibrary Loan borrowing data (books and journals) to identify information needs not met by current collection. 1.1.3 Examine course descriptions, syllabi, and curriculum changes

Assessment Tool(s) Reports/lists of improvements in collection evaluation. What was your population and n/a what was your population size? What was your sample size? n/a What was your sampling n/a method? (e.g. random sample, convenience sample) Actual Results Obtained The objective was achieved. We implemented two new (Observed findings: was the practices that have increased our ability to provide objective achieved?) collections that match research and teaching needs:  Current procedures for collecting in-house use of print materials were reviewed and the following changes were made in order to ensure more reliable, consistent, and specific usage data: (1) specific newspapers used are noted; (2) distinguish between current and non-current issues of journals and record statistics more consistently; (3) began taking in-house use statistics on books  Began regularly sharing Interlibrary Loan data on frequently requested titles, alerting subject librarians to possible gaps in the collection, ultimately resulting in a patron-driven acquisitions project based on faculty ILL requests. Strategies to Meet This  Expand patron-driven collecting practices Objective in 2011-2012

Measurable Objective Objective 1.2 Adapt and develop collections to reflect the University’s evolving curricular emphases, research priorities, and financial realities.

Strategies: 1.2.1 Review serials subscriptions based on current priorities and budgetary constraints. 1.2.2 Explore possible patron-driven collection models, especially for book purchases. 1.2.3 Continue to develop high-impact digital collections of in-house and institutional content.

Assessment Tool(s) List of changes to collection (serials cancellations and additions, reallocation of materials budget) or collecting practices Statistics on digital collections (created, added, usage) What was your population n/a and what was your population size? What was your sample size? n/a What was your sampling n/a method? (e.g. random sample, convenience sample) Actual Results Obtained The objective was achieved. The collection was adapted (Observed findings: was the according to current research and curricular emphases: objective achieved?)  After reviewing cost and usage data for journal subscriptions and discussing them with teaching faculty, subject librarians worked together to identify approximately $176,000 in serials subscriptions that could be cancelled in order to preserve the most important titles in all disciplines.  We initiated a patron-driven acquisitions project to purchase books requested by faculty through Interlibrary Loan. From Dec 2010 through April 2011 we acquired 29 books for 13 faculty members representing 10 different academic departments.  Books and other content were acquired or deselected according to current curricular and research emphases.  More Special Collections content was made available online through the Louisiana Digital Library, including the Marcus Christian Collection (complete edited manuscript of The Negro in Louisiana), 9 Senior Honors Theses, 4 Arts Administration Reports, and 188 theses and dissertations.  We launched ScholarWorks, our institutional repository, and began collecting UNO-produced content there (678 items added from March through June 2011).

Strategies to Meet This  as part of the annual serials review, conduct a Objective in 2011-2012 thorough review of major journal package subscription deals  adjust book allocation percentages based on discipline-specific needs for monographs and recent spending patterns  Include content from every college in ScholarWorks Goal Goal 1 Provide relevant core and in-depth collections that support the learning, teaching, and research needs of undergraduate and graduate students and faculty, especially for designated academic programs of excellence, graduate programs, and for new degree programs.

Measurable Objective Objective 1.3 Recognize, evaluate, and, as appropriate, adopt and promote new developments in scholarly communication that benefit our students and faculty.

Strategies: 1.3.1 Continue campus outreach program to raise awareness of new scholarly communications trends and models, such as open access publishing and author rights 1.3.2 Participate in Open Access Week 1.3.3 Plan for and implement an institutional repository

Assessment Tool(s) Record of scholarly communication outreach efforts What was your population n/a and what was your population size? What was your sample size? n/a What was your sampling n/a method? (e.g. random sample, convenience sample) Actual Results Obtained The objective was achieved. We took several steps to (Observed findings: was the promote scholarly communications issues on campus: objective achieved?)  Launched ScholarWorks@UNO, our institutional repository (generated 3091 downloads between March-June 2011)  Librarians participated in the ARL-ACRL Institute for Scholarly Communication 8-part webinar series titled “Reshaping Scholarly Communication”  Dean and Scholarly Communications Librarian gave presentation on ScholarWorks to various groups and individuals, including VC for Research, deans and department chairs; subject librarians visited two academic departments  Participated in Open Access Week by featuring information on OA (library guide, video) on library website Strategies to Meet This  Expand participation in Open Access Week Objective in 2011-2012  Increase content in repository to at least 3000 items  Include content from every college in the repository  Expand repository to include undergraduate work  Develop a plan to support data management on campus  Involve Senate Committee on Library in Scholarly Communications issues Academic Program Assessment Form Assessment Cycle: 2010-2011

Program: Instruction Department Chair/Program Director: College: Earl K. Long Library Dean: Sharon Mader

Goal Goal 2 Improve and increase information literacy instruction within the undergraduate and graduate curriculum to insure that graduates can successfully locate, use, and evaluate information in their professional and personal lives.

Measurable Objective Objective 2.1 Provide appropriate library orientation and information literacy instruction for first-year students

Strategies: 2.1.1 Review library module for UNIV and revise as needed for Fall 2011. 2.1.2 Provide alternatives to in-person instruction, such as web-based modules. 2.1.3 Contribute a library section to the Orientation booklet (New Student & Parent Guide). 2.1.4 Contribute library content to the new electronic freshman English textbook. Assessment Tool(s) What was your population First year students and what was your population size? What was your sample size? n/a What was your sampling n/a method? (e.g. random sample, convenience sample) Actual Results Obtained The objective was achieved in part. (Observed findings: was the  The library module for UNIV 1001 was revised for Fall objective achieved?) 2011.  There will be a library section for the New Student & Parent Guide for 2012 (the library was omitted from 2011)  Alternatives to in-person instruction were not developed, largely due to staff shortages.  The proposed format for the new electronic freshman English textbook did not work well with providing up- to-date screen shots of library resources, so this was not pursued. Strategies to Meet This  The Instruction Librarian position was approved to fill Objective in 2011-2012 and the search process will begin in Fall 2011, with the intent of filling the position by the beginning of 2012.

Measurable Objective Objective 2.2 Provide appropriate subject-specific instruction for undergraduate and graduate students.

Strategies: 2.2.1 Contact faculty to continue to offer appropriate based instruction. 2.2.2 Use LibGuides to facilitate subject specific instruction and assistance.

Assessment Tool(s) Statistics on library instruction sessions presented 2010-11. Statistics on number of LibGuides created. What was your population Potential population is all undergraduate and graduate and what was your students. population size? What was your sample size? n/a What was your sampling n/a method? (e.g. random sample, convenience sample) Actual Results Obtained The objective was achieved. (Observed findings: was the  Faculty in all disciplines were emailed with objective achieved?) information about the library and offers to teach library instruction for their classes.  52 LibGuides were created covering all subject areas taught at UNO. Two were developed for specific classes.

Strategies to Meet This  Identify research-focused courses in each college for Objective in 2011-2012 which library instruction has not previously been provided or not provided regularly  Continue to create appropriate LibGuides and evaluate their use. Goal Goal 2 Improve and increase information literacy instruction within the undergraduate and graduate curriculum to insure that graduates can successfully locate, use, and evaluate information in their professional and personal lives. Measurable Objective Objective 2.3 Provide one-on-one instruction for students, as well as service to special groups (e.g. Honors). Strategies: 2.3.1 Promote a variety of means for providing one- on-one instruction (e.g. email, chat services, Twitter, Facebook, reference consultation appointments). 2.3.2 Provide specialized sessions for groups such as Honors students and others who may need such group research/instruction sessions. 2.3.3 Collaborate with UCC to provide multi-level user assistance in the Learning Commons 2.3.4 Provide adequate trained personnel at all Public Service points.

Assessment Tool(s) Library instruction statistics Reference consultation statistics Joint Library-UCC meetings on the Learning Commons Training sessions for staff and student workers Assessment of UNIV 1001 library instruction outcomes Statistics on outreach activities LibGuides usage data What was your population n/a and what was your population size? What was your sample size? n/a What was your sampling n/a method? (e.g. random sample, convenience sample) Actual Results Obtained The objective was achieved. One-on-one instruction (Observed findings: was the for students is provided through various means. objective achieved?)  47 Library instruction sessions were conducted reaching 892 students.  1,470 reference questions were answered. 182 were extended consultations. Of the extended consultations, 20 were virtual consultations, conducted online via email or through Meebo chat.  Library and UCC staff met and discussed statistics that each group counted in the Learning Commons to explain each others’ role in this space.  Subject Specific LibGuide pages were viewed 5,698 times. Training for staff and students at the three main service points has been primarily one-on-one. Basic concepts have been outlined which the trainer then uses to instruct new staff and student workers. At the Learning Commons service point students are staff are trained to provide directions, informational, and reference assistance. Research consultations are referred to subject specialist librarians. The circulation desk staff is trained to provide directional and basic information assistance. The LA & Special Collections reference desk students and staff are trained to give specialized assistance relating to Louisiana and the department’s manuscript and special collections. Strategies to Meet This  Improve one-on-one assistance provided in the Objective in 2011-2012 Learning Commons and through research consultations through qualitative analysis of these interactions.  Continue to work with Honors Program to improve research skills of Honors students.  Identify other special groups that would benefit from library instruction. Academic Program Assessment Form Assessment Cycle: 2010-2011

Program: Department Chair/Program Director: College: Library Dean: Sharon Mader

Goal GOAL 3 Create a welcoming, attractive, functional, and safe environment in the Library for learning, research and study. Measurable Objective Objective 3.1 Provide and maintain up-to-date and appropriate technology to support the library’s mission.

Strategies 3.1.1 Make sure computers and equipment are working and up-to-date. 3.1.2 Implement new programs to improve student access to technology. 3.1.3 Use technology to improve communications with students. 3.1.4 Train library faculty and staff in applications to stay current with new technology, perform their work and assist students.

Assessment Tool(s) List of equipment/software purchased/repaired/relocated Record of staff training What was your population All library users and what was your population size? What was your sample size? n/a What was your sampling n/a method? (e.g. random sample, convenience sample) Actual Results Obtained The objective was achieved. (Observed findings: was the  Partnered with UCC to place 60 brand new PCs in the objective achieved?) Learning Commons  Replaced older PCs in instruction room 318 with those purchased previous year for instruction room 217  Upgraded PCs on 2nd and 3rd floors  Worked with UCC to virtualize the library server so that library server storage and printing is now on UCC servers for more efficient library data backup and more reliable printing  Replaced 5 PCs for staff use  Replaced LibGuides top banner with library’s home- page banner to allow access to all of the library’s pages from LibGuides using drop-down tabs  Installed information display on 4th floor with Louisiana Supreme Court images and library information  Used Twitter and Facebook to interact with students  Began circulating laptops outside of the library building  Purchased 13 new headphones and 1 headphone with microphone to circulate to patrons  Purchased 10 iPad 2s for staff to use for roaming reference  Purchased portable pocket projector for remote classroom instruction  Purchased 3 new scanners for staff digital projects  Installed, implemented, and trained staff in Archon to organize manuscript collections  Purchased upgrade to Camtasia software for staff to create video tutorials  Purchased upgrades to Adobe Creative Suite, Adobe Professional, and InDesign for staff use Strategies to Meet This  Upgrade hardware and software as necessary to Objective in 2011-2012 provide up-to-date technology for students, faculty, and staff  Explore additional means of technology to communicate with students  Ensure that library faculty and staff stay current with new technology

Goal GOAL 3 Create a welcoming, attractive, functional, and safe environment in the Library for learning, research and study. Measurable Objective Objective 3.2: Promote a culture of cleanliness within the building.

Strategies: 3.2.1 Meet with Facilities Services Housekeeping Supervisor to review list of duties that need to be done daily, weekly, monthly, yearly. 3.2.2 Ensure that campus pest control services are kept up. 3.2.3 Have student workers clean computer keyboards in public and staff areas.

Assessment Tool(s) Facility Services work requests Record of campus pest control visits Research and Technology Support student worker task log What was your population n/a and what was your population size? What was your sample size? n/a What was your sampling n/a method? (e.g. random sample, convenience sample) Actual Results Obtained The objective was achieved. (Observed findings: was the  Building Coordinator continually met with Facility objective achieved?) Services Housekeeping supervisor and staff to ensure needed work was being done  Work requests resulted in action taken  Housekeeping dusted, mopped, and removed locks on all 2nd-floor faculty carrels to prepare them for student use  Campus pest control services routinely sprayed the building  Library purchased a new hand vac and invested in more cleaning supplies than in previous years  Research and Technology Support student workers weekly cleaned computer keyboards in public areas and routinely cleaned library staff computer keyboards Strategies to Meet This Remove Objective 3.2 as a separate objective and make Objective in 2011-2012 it a strategy under Objective 3.4

Goal GOAL 3 Create a welcoming, attractive, functional, and safe environment in the Library for learning, research and study. Measurable Objective Objective 3.3: Ensure that policies and procedures are in place for security and emergencies in the building.

Strategies: 3.3.1 Reconstitute the Safety Committee. 3.3.2 Update policies and procedures. 3.3.3 Send Hurricane information updates via email. 3.3.4 Provide training for staff for emergencies. 3.3.5 Prepare/update library and departmental business continuity plans.

Assessment Tool(s) Emergency Telephone List Record of actions taken (i.e., elevator, restroom closures, water pressure, etc.) Hurricane information updates via email Record of staff training and awareness Business Continuity Plans What was your population All library faculty and staff and what was your population size? What was your sample size? n/a What was your sampling n/a method? (e.g. random sample, convenience sample) Actual Results Obtained The objective was achieved except for strategy 3.3.1. No (Observed findings: was the formal reconstitution of the Safety Committee was objective achieved?) accomplished, but all library faculty and staff cooperated in helping to make the library a safe environment  All library faculty and staff received emails from Library Administration regarding safety and emergency issues as necessary  Successful building evacuation drill was held  Dean held June 2011 emergency preparedness meeting at which hurricane preparedness activities and business continuity plans were discussed Strategies to Meet This  Reconstitute the Safety Committee to update policies Objective in 2011-2012 and procedures regarding building security and emergencies  Update library and departmental business continuity plans

Goal GOAL 3 Create a welcoming, attractive, functional, and safe environment in the Library for learning, research and study. Measurable Objective Objective 3.4: Make the library easier to use and more inviting.

Strategies: 3.4.1 Provide timely retrieval service for materials relocated during the abatement project. 3.4.2 Update printed and online location charts as materials are relocated. 3.4.3 Provide updated signage. 3.4.4 Redefine temporary entrance to be more attractive, appealing and welcoming. 3.4.5 Participate in Welcome Week activities. 3.4.6 Reconfigure the collection to make it easier for users to find materials on their own. Assessment Tool(s) Suggestion Box and electronic comments Patron request slips for retrieval of materials UCC Work requests What was your population All library users and what was your population size? What was your sample size? n/a What was your sampling n/a method? (e.g. random sample, convenience sample) Actual Results Obtained The objective was achieved except for 3.4.6 since it cannot (Observed findings: was the be fully realized until anticipated completion of the objective achieved?) abatement project in 2012. Many volumes were shifted by professional book movers and library staff to prepare for abatement in certain areas and for the eventual reconfiguration of the collection post abatement  Implemented retrieval service for materials relocated during the abatement project and provided materials in a timely manner  Updated printed and online location charts as soon as materials were relocated  Updated signage when materials were relocated  Instituted formal Signage Committee  Partnered with UCC to create temporary Learning Commons area while phase I of 1st-floor abatement was underway  Moved 1st floor reading lounge furniture to 4th floor  Relocated furnishings to the temporary back entrance and had the temporary entrance and hallway painted to make them more attractive, appealing and welcoming  Opened up 2nd-floor faculty carrels for student use  Had soft-drink vending machine installed in 2nd-floor lobby and also allowed students to eat there  Library faculty, staff and students greeted students and other library users with candy and information during fall 2010 Welcome Week activities and performed the same activity during the first week of spring semester 2011  Partnered with Friends of the Library during Fresh Fest 2010 and gave out pens, tumblers, and library information  Updated Policy on Children in the Library  Allowed film students to use the library for class project film shoots  Provided responses for all Suggestion Box comment cards and electronic comments Strategies to Meet This  Promote a culture of cleanliness within the building Objective in 2011-2012  Provide additional improvements to the physical appearance within the library while abatement and renovation are taking place  Continue to shift materials and plan other area renovations in preparation for anticipated reconfiguration of the collection post-abatement 2012  Participate in Welcome Week and other activities to promote the library – possibly make this a separate objective Academic Program Assessment Form Assessment Cycle: 2010-2011

Program: Department Chair/Program Director: College: Library Dean: Sharon Mader

Goal Goal 4 Recruit and retain quality library faculty and staff who will establish and maintain a reputation for library excellence.

Measurable Objective Objective 4.1: Review and redefine roles of current library faculty to best utilize their talents and skills in the new learning environment of the library, and to position the library effectively to hire additional faculty when able to do.

Strategies: 4.1.1 Review all responsibilities of current library faculty and the needs of the library in light of current budget situation. 4.1.2 Review and revise job descriptions of current library faculty to ensure that the library’s needs are met and responsibilities are re- distributed equitably. 4.1.3 When authorized to fill any vacant faculty positions, request to fill by redefining and reprioritizing them.

Assessment Tool(s) Record of job searches and results; vacant position spreadsheet updates; record of administrative decisions to change the organizational structure and job descriptions What was your population 11 faculty and what was your population size? What was your sample size? 11 faculty What was your sampling na method? (e.g. random sample, convenience sample) Actual Results Obtained Yes, the objective was partially achieved because not all (Observed findings: was the positions were reviewed: objective achieved?)  One faculty member was designated the Scholarly Communications Officer, a new library initiative, reporting directly to the Dean, in addition to leading the Collection Development Team and serving as a subject specialist.  The Technology Department was reconstituted to include the Learning Commons and reference which had been under the Services Department. One faculty member associated with those functions was moved to the Technology Department under the Technology Department Chair.  The focus of the Services Department is on the essential functions of Circulation, Reserves, Interlibrary Loan, and Multimedia along with the coordination of instruction scheduling and statistics under the Services Department Chair.  No vacant faculty positions were allowed to be filled Strategies to Meet This  Continue to review job descriptions of faculty that Objective in 2011-2012 have not been reviewed yet  Redefine vacant faculty positions knowing that not all vacant faculty lines can be filled.

Goal Goal 4 Recruit and retain quality library faculty and staff who will establish and maintain a reputation for library excellence.

Measurable Objective Objective 4.2: Review and redefine roles of current library staff to best utilize their talents and skills in the new learning environment of the library, and to position the library effectively to hire staff when able to do so.

Strategies: 4.2.1 Review all responsibilities of current library staff and the needs of the library in light of the current budget situation. 4.2.2 Review revise job descriptions of current library staff to ensure that the library’s needs are met and responsibilities are re-distributed equitably. 4.2.3 When authorized to fill any vacant staff positions, request to fill by redefining and reprioritizing them.

Strategies to Meet This  Continue to review job descriptions of staff that Objective in 2011-2012 have not been reviewed yet.  Redefine vacant staff positions knowing that not all vacant faculty lines can be filled.

Goal Goal 4 Recruit and retain quality library faculty and staff who will establish and maintain a reputation for library excellence.

Measurable Objective Objective 4.3: Retain quality library faculty and staff.

Strategies: 4.3.1 Provide at least a minimum level of professional development funds that can be used to attend workshops and conferences. 4.3.2 Offer in-house development opportunities. 4.3.3 Encourage faculty and staff to attend free training and professional development sessions on campus, in the region, or online. 4.3.4 Provide informal opportunities for social engagement and enjoyment. 4.3.5 Find ways to improve the physical work space especially with the two on-going library construction projects displacing library faculty and staff for long periods of time. Assessment Tool(s) Annual travel fund allocations Workshops & training sessions attended Record of informal events What was your population 31 faculty and staff and what was your population size? What was your sample size? 31 faculty and staff What was your sampling n/a method? (e.g. random sample, convenience sample) Actual Results Obtained Yes, the objective for the most part was achieved even (Observed findings: was the though we lost two more staff members that we couldn’t objective achieved?) replace. However, we did provide training opportunities for the remaining faculty and staff:  Faculty were each allotted $500 for professional development/travel.  Library paid registration fees of $25 for the LOUIS Users Conference (LUC) for those that wanted to attend.  Conferences, workshops, webinars attended/participated in: 1. American Library Association Virtual Conference, July 7-8, 2010 – 7 attended 2. Emerging Technologies Summit, Oxford, MS, September 17-19, 2010 – 2 attended 3. Digital Commons, Bepress, at Tulane, October 13, 3020 – 3 attended 4. LOUIS Users Conference (LUC), Baton Rouge, October 21-22, 2010 – 2 attended 5. American Library Association Midwinter Conference, San Diego, CA, January 8-11, 2011 – 1 attended 6. Louisiana Library Association Annual Conference, Lafayette, LA, March 16-18 – 1 attended 7. Grant Writing, Xavier University, March 25, 2011 – 2 attended 8. American Library Association Annual Conference, New Orleans, LA, June 23-28, 2011 – 15 attended

 Vendor training: 1. GOBI Workshop, July 22, 2010 – 6 attended 2. E-Library Customization, July 23, 2010 – 1 attended 3. GOBI Workshop, August 4, 2010 – 6 attended 4. GOBI training, September 28, 2010 – 10 attended 5. ContentDM training, November 15, 2010 – 2 attended 6. Scholar Works series training, March 9, 2011 – 1 attended 7. Digital Commons, March 10, May 12 and June 30 – 1 participated 8. Selected Works training, March 23, 2011 – 1 attended 9. OCLC Webinar on billing, April 6, 2011 – 1 participated 10. ACRL Metrics webinar, April 20, 2011 – 1 participated 11. ProQuest webinar, Civil War in American State Papers and U.S. Congressional Serial Set, April 21, 2011 – 1 participated

 Webinars/online sessions participated in: 1. Reshaping Scholarly Communication, July 27, 2010 – 4 participated 2. SPARC, September 7, 2010 – 1 participated 3. GOBI, September 8, 2010 – 1 participated 4. OCLC: Controlling Headings in WorldCat, September 8, 2010 – 3 participated 5. ALCTS eForum Preparing Your Library for RDA, September 14-15, 2010 – 1 participated 6. ACRL Scholarly Communication, September 21, 2010 – 5 participated 7. ALCTS RDA, September 22, 2010 – 9 participated 8. Bepress, October 12, 2010 – 5 participated 9. ALCTS, RDA for Administrators: Managing the Transition in Your Library, October 13, 2010 – 6 participated 10. ALCTS eForum: Developing a Library Metadata Policy, October 13-14, 2010 – 1 participated 11. ACRL Scholarly Communication, 4B: Broader Library Involvement in Building Programs, Librarian Training and Development, October 19, 2010 – 5 participated 12. OCLC: Cataloging Defensively, November 1, 2010 – 4 participated 13. RDA Toolkit, What’s New Since August, November 10, 2010 – 3 participated 14. ACRL Scholarly Communication, Reshaping Scholarly Communication, Program 5, The Future is Now, November 15, 2010 – 5 participated 15. ALCTS eForum: If you Love Them, Let Them Float, November 16-17, 2010 – 1 participated 16. ALCTS RDA, Don’t Tilt at Windmills, and Active Learning Approach to Teaching FRBR, December 1, 2010 – 6 participated 17. ALCTS eForum: Writing and Publishing in Librarianship, December 7-8, 2010 – 1 participated 18. Another Bepress webinar on scholarly communication, December 9, 2010 – 3 participated 19. Interlibrary Loan webinar, December 10, 2010 – 1 participated 20. ALCTS RDA webinar: FRBR as a Foundation for RDA, December 15, 2010 – 9 participated 21. OCLC Midwinter Symposium, January 7, 2011 – 1 participated 22. Maximizing the Visibility of Your Repository Content, January 13, 2011 – 1 participated 23. ALCTS eForum: Digital Preservation, January 19, 2011 – 1 particpated 24. ALCTS webinar, Copyright and Contracts: Moving Beyond Text in IRs, January 26, 2011 – 2 participated 25. ALCTS eForum: Pass It On-Preservation Week @ Your Library, February 1-2, 2011- 1 participated 26. ALCTS webinar, Changes from AACR2, Part 1, Description, February 2, 2011 – 11 participated 27. ALCTS webinar, Changes from AACR2 to RDA, Part 2, Access Points, February 9, 2011 – 10 participated 28. Designing and Delivering Technology Workshop, February 9, 2011 – 1 participated 29. Staffing the Repository: How to Build Your Team and Use It Effectively, February 10, 2011 – 3 participated 30. ALCTS eForum: Open Access Initiatives in Scholarly Communications, February 16- 17, 2011 – 1 participated 31. ALCTS webinar, RDA Ask-the-Expert, February 17, 2011 – 10 participated 32. ALCTS webinar, RDA and Serials Catalogers: Will Our Work Really Change, March 3, 2011 – 8 participated 33. ALCTS eForum: Beyond 2010 the Year of Cataloging Research, March 9-10, 2011 – 1 participated 34. Managing ETDs with Digital Commons: a Case Study at UMass Amherst, March 10, 2011 – 2 participated 35. Digital Commons Features for Liaison Librarians, March 15, 2011 – 3 participated 36. ALCTS webinar, Linked Library Data: Tuning Library Metadata for the Semantic Web, March 16, 2011 – 11 participated 37. Faculty Voice in Online Education: Enhancing Relationships Between Faculty and Students for Learning Success, March 31, 2011 – 1 participated 38. ALCTS webinar, Preparing Copy Catalogers for RDA, April 6, 2011 – 10 participated 39. A Collaboration Between Digital and Reference Solutions for Copyright Clearance and Outreach, April 7, 2011 – 3 participated 40. Transformational Learning Through Undergraduate Research and Creative Performance, April 12, 2011 – 1 participated 41. ALCTS eForum: Patron-Driving Acquisitions: Where Do I Start and How Do I Know When I’ve Arrived? April 12-13, 2011 – 1 participated 42. OCLC Connexion Enhancements, April 20, 20, 2011 – 5 participated 43. EBSCO/Library Journal webcast: OPAC on EBSCOhost: Library Resources Exposed, April 21, 2011 – 9 participated 44. Serving Two Masters: Physical and Virtual Services in the Academic Library, April 27, 2011 – 2 participated 45. OCLC “Genre Headings” webinar, May 3, 2011 – 10 participated 46. Next Generation Discover Forum, May 4, 2011 – 1 participated 47. ALCTS eForum: Job Hunting: A Conversation About How to Do It Well, May 4-5, 2011 – 1 participated 48. NISO webinar, The Future of Integrated Library Systems, Part 1: RDA & Cataloging, May 11, 2011 – 10 participated 49. Archon webinar, May 12, 2011 – 7 participated 50. NISO webinar, The Future of Integrated Library Systems, Part 2, User Interaction, May 18, 2011 – 13 participated 51. ACRL New Leaders Orientation, May 25, 2011 – 1 participated 52. OCLC webinar: Cataloging Efficiencies That Make a Difference, June 14, 2011 – 9 participated 53. ALCTS eForum: Serials, Staffing, and Workflow, June 15-16, 2011 – 1 participated

 Library and university in-house training sessions attended: 1. Staff Reference Training Session, July 15, 2010 – 3 attended 2. Gift Books Searching Training, July 20, 2010 – 5 attended 3. Staff Reference Training Session, August 19, 2010 – 2 attended 4. Zotero Workshop, August 25, 2010 – 2 attended 5. Staff Reference Training Session, August 26, 2010 – 2 attended 6. Photoshop training, November 5 and 11, 2010 – 2 attended 7. PeopleSoft Mandatory Timekeeper Training, December 9 and 13, 2010 – 3 attended 8. PeopleSoft Online Requisition Training, April 14, 2011 – 2 attended 9. Moodle Training, May 11, 26, and 27, 2011 – 3 attended 10. Second Life training – 1 attended 11. DNN Training, June 28, 2011 – 1 attended

 Informal social events for all faculty and staff: 1. A shower for a staff member getting married, September 17, 2010 2. Special Collections Dept. presentation on the funeral home collection with refreshments, October 27, 2010 3. Holiday tree trimming party, December 1, 2010 4. Special Collections Dept. presentation on the WDSU collection with refreshments, February 21, 2011 5. Picnic organized by the Technology Department, June 1, 2011

Strategies to Meet This  Continue with the same strategies because they Objective in 2011-2012 were effective. Academic Program Assessment Form Assessment Cycle: 2010-2011

Program: University Success Department Chair/Program Director: Susan Danielson/Brian McDonald College: Library

Dean: Sharon Mader

Measurable Objective Objective 5.1: Integrate community service as an optional curriculum component which will further develop the university’s mission of community engagement.

Strategies: 5.1.1 Coordinate, find and share services learning opportunities for both students and faculty

Assessment Tool(s) N/A What was your population 331 First Time Full Time Freshmen and what was your population size? What was your sample size? 100% (331) What was your sampling Participant/application counts from participating sections method? (e.g. random of UNIV sample, convenience sample) Actual Results Obtained Objective was partially achieved. (Observed findings: was the  3% (12 students) participated in the Great Strides objective achieved?) Walk for Cystic Fibrosis

Strategies to Meet This Promote service learning opportunities coordinated on Objective in 2011-2012 campus. Goal Goal 5 Continue redesign of University Success program to improve effectiveness and enhance the impact of first-year students’ integration into the university community in and beyond the first semester.

Measurable Objective Objective 5.2: Promote continued faculty and university engagement beyond the first semester.

Strategies: 5.2.1 Begin planning a faculty cohort to work with incoming freshman beyond the first semester and well into the 2nd semester, identifying at risk students. 5.2.2 Eliminate UNIV 300 and re-implement a new, revised Peer Mentor Program 5.2.3 Create a module based course curriculum with seamless integration of critical course materials and topics.

Assessment Tool(s) What was your population and  16 faculty/staff what was your population  9 peer mentors size?  17 sections of UNIV What was your sample size?  5.2.1 – 5 (faculty) 11 (staff/administrator)  9 Peer Mentors  17 sections UNIV What was your sampling  5.2.1 – faculty/staff appointments method? (e.g. random sample,  peer mentor applications/appointments convenience sample)  syllabi Actual Results Obtained Objective was achieved. (Observed findings: was the  5 faculty members (w/ 1 teaching 2 sections) and objective achieved?) 11 staff members teaching  9 Peer Mentors assigned 2 sections UNIV  4 Modules (Managing – 1. Personal Resources 2. Academic Environment 3.Campus Resources 4. Beyond UNIV)

Strategies to Meet This Promote continued faculty and peer mentor engagement Objective in 2011-2012 into the 14th day of the proceeding semester. Goal Goal 5 Continue redesign of University Success program to improve effectiveness and enhance the impact of first-year students’ integration into the university community in and beyond the first semester.

Measurable Objective Objective 5.3: Increase understanding of the needs of first- year students and factors affecting their continuing academic success.

Strategies: 5.3.1 Gather and analyze quantitative and qualitative data on student progress and learning outcomes in the University Success course. 5.3.2 Gather and analyze data on the relationship between University Success and external student success factors such as retention.

Assessment Tool(s) FTFT data from Office of Institution Research Cohort data from 2007-2010 (retention UNIV vs. Non- UNIV) What was your population 4 Fall Cohorts (2007 – 2010) and what was your Total FTFT = 4563 population size? What was your sample size? 100% FTFT Fall 2007 – 2010 What was your sampling Retention data from Office of Institution Research method? (e.g. random sample, convenience sample) Actual Results Obtained Objective was achieved. (Observed findings: was the  F07 – 1028 FTFT (30% UNIV) = 309 students objective achieved?)  F08 – 1210 FTFT (26% UNIV) = 320 students  09 – 1220 FTFT (29% UNIV) = 351 students  F10 – 1105 FTFT (25% UNIV) = 279 students  12.5 % (average) higher retention rate for students enrolled in UNIV vs. Non-UNIV over 2007-2010 period.

As a result UNIV was made mandatory effective April 2011.

Strategies to Meet This Communicate the value of UNIV to the UNO community Objective in 2011-2012 and continue to partner with other units on campus, improving academic success. Goal Goal 5 Continue redesign of University Success program to improve effectiveness and enhance the impact of first-year students’ integration into the university community in and beyond the first semester. Measurable Objective Objective 5.4: Recruit and retain quality UNIV instructors. Strategies: 5.4.1 Expand recruitment efforts for UNIV instructors. 5.4.2 Provide a faculty orientation session prior to the beginning of fall semester. 5.4.3 Maintain a Blackboard site for UNIV faculty as an instructional resource and means of communication. 5.4.4 Schedule at least two UNIV faculty meetings for fall semester to facilitate professional development and course improvement. 5.4.5 Recommend that University Administration reconsider the fall 2009 decision to require UNIV instructors who are full-time staff to take annual leave for teaching classes.

Assessment Tool(s) Retention Data for UNIV vs. Non-UNIV What was your population  UNO community (staff and faculty) and what was your  Deans Council and Faculty Council population size? What was your sample size?  UNO community (staff and faculty)  Deans Council and Faculty Council

What was your sampling N/A method? (e.g. random sample, convenience sample)

Actual Results Obtained Objective was achieved. (Observed findings: was the  56 faculty/staff members (50/50 distribution) objective achieved?)  Full Moodle integration from Blackboard  3 general meetings w/ several individual meetings  Monthly semester faculty meetings Strategies to Meet This Continue redesign of University Success program to Objective in 2011-2012 improve effectiveness and enhance the impact of first-year students’ integration into the university community in and beyond the first semester.

Goal Goal 5 Continue redesign of University Success program to improve effectiveness and enhance the impact of first-year students’ integration into the university community in and beyond the first semester. Measurable Objective Objective 5.5: Create a Common Reading experience for UNIV students for Fall 2011 to link them together in one learning community on campus . Strategies: 5.5.1 Involve UNIV faculty and students in selection process. 5.5.2 Schedule & promote required common reading gatherings 5.5.3 Author speaking engagement to the UNO community to discuss his/her book 5.5.4 Require end of semester common reading essay review

Assessment Tool(s) Student course evaluations Retention statistics Services Learning participation and outcomes College Success Factors Index (CSFI) data Common reading essay review What was your population N/A and what was your population size? What was your sample size? N/A What was your sampling N/A method? (e.g. random sample, convenience sample) Actual Results Obtained N/A (Observed findings: was the objective achieved?) Strategies to Meet This Create learning communities within disciplines allowing Objective in 2011-2012 for integration of course specific materials into UNIV.