Accountable To: - Director of Organisational Development and Support Services

JOB PROFILE

Post: - IT Manager

Accountable to: - Director of Organisational Development and Support Services

Responsible to: - Head of Operations

Location: - Little Hulton

Pay Scale: - Band 6

Job Role / Purpose  To manage the operations of the Hospice and Trading Company IT systems  To supervise the work of the IT Assistant.

Main Duties  To manage the Helpdesk function, ensuring all tickets are responded to in a timely manner.  To respond to all escalated tickets.  To liaise with external hardware and software providers on any faults or issues.  To provide out of hours cover.  To maintain all networks and systems, ensuring minimum downtime.  To ensure adequate back up and disaster recovery procedures are in place at all times.  To ensure that adequate anti-virus protection and security procedures are in place at all times.  To perform regular health checks on all systems and networks.  To oversee the schedule of system maintenance tasks on a daily, weekly and monthly basis.  To line manage the IT Assistant, providing mentoring and learning opportunities where possible.  To hold the budget for the IT department and to work with the Head of Finance to actively keep costs within budget.  To maintain a library of documents outlining policies and procedures for the IT department.  To maintain a secure database of user names and passwords for all systems and to ensure that these are regularly changed.  To contribute to the development of IT strategy by the provision of specialist knowledge.  To attend committee meetings to update colleagues on IT activity and developments where appropriate.  To be responsible for all activities to maintain the hospice PCI compliance.  To be responsible for the IT activities surrounding Information Governance.

Registered Charity No: 258085 General

 Maintain professional confidentiality at all times.

 Maintain a professional interest in your own personal development programme.

 Any other duties reasonably assigned by the Line Manager.

You will be expected to maintain high professional standards and to keep abreast of relevant issues and to continue your personal and professional development. You will be expected to attend internal and external training courses. The Hospice will aim to provide relevant education and development opportunities whenever possible, as agreed in your Individual Performance Review.

Special Conditions

The post holder will be based at Little Hulton and there is a requirement to visit and work at the other sites on a regular basis.

There will be a requirement to carry out work out of normal office hours, e.g. to perform server/application upgrades.

This job description will be regularly reviewed and may be amended in consultation with the post holder to reflect developments. The post holder will be subject to regular individual performance reviews and the job description along with the Hospice Business Plan will be used as a basis for determining objectives.

Registered Charity No: 258085 PERSON SPECIFICATION

Post: - IT Manager Pay Banding: 6 Department:- Support Services Accountable to: - Director of Organisational Development and Support Services Responsible to: - Head of Operations

ESSENTIAL DESIRABLE Evidence QUALIFICATIONS  GCSE or equivalent Maths & English  Degree in IT or related subject . Application Grade C or above form/certificate EXPERIENCE  Accreditation or experience in the  Experience of MS Server 2008, 2012,2016 . Interview and majority of the following: MS Server  WSUS application form operating systems, MS desktop  Windows 7, 8.1,10 operating systems, Office 365, SQL, IIS.  SQL 2008, 2012  Active Directory/Group Policies.  Dell Server Hardware  Snapshot VSS backup and bare metal  Dell SAN Hardware restore.  Dell Rapid Recovery  Disaster Recovery scenarios  HP, Cisco Switches, Ruckus Wi-Fi  VMware ESXi Server/vSphere.  WatchGuard Firewalls  SAN Technology  Sophos Endpoint, Intercept-X and Hitman Pro  Monitoring technologies  Qualsys vulnerability testing  Anti-virus/Ransomware products and  Vulnerability patch remediation penetration testing technologies  SAGE Payroll and Finance  Network infrastructure appliances such  Raisers Edge as routers, switches and wireless  Combase network points across a WAN/LAN.  ManageEngine  Firewalls and VPN’s  Lansweeper  Sound understanding of the IT industry  Spiceworks Helpdesk and the latest technologies.  Bloxx Internet Gateway Filter  PCI Compliance  Mitel telephone system  SIP Telephony  Proven experience of working in an IT Team/Helpdesk environment

Registered Charity No: 258085  Line management and mentoring experience  Information Governance standards  Microsoft VLSC Licensing

PERSONAL SKILLS  Excellent organisational skills & ability to  Project management skills . Interview and prioritise own workload and that of other application form staff.  Excellent verbal communication & interpersonal skills including the ability to explain IT to non IT professionals.  Effective time management & ability to work to tight deadlines.  Proactive approach  Ability to work independently or as a part of a team.  Able to build effective working relationships  Able to work effectively with all colleagues across the organisation

Registered Charity No: 258085 PERSONAL . Interview CHARACTERISTICS  Promotes organisational values  Motivated with the ability to motivate others  Approachable/Friendly  Demonstrates honesty & integrity  Customer Focused  Flexible  Ability to show initiative.  Hardworking.  Practical approach.

OTHER  Flexibility with hours including out of . Interview hours working and emergency cover.  Cross-site working  Full Drivers licence, own car, business insurance.

Registered Charity No: 258085