Operations Team Leader - Student Services

EDINBURGH COLLEGE

JOB DESCRIPTION

POST: Student Services Assistant (Student Recruitment)

RESPONSIBLE TO: Student Recruitment Manager

PURPOSE OF POST: To work as part of a team to provide a pre-entry service to prospective students of Edinburgh College

MAJOR TASKS/JOB ACTIVITIES

 To provide a pre-entry information and support service to prospective students by phone, email and in person at all college campuses  To liaise with the wider Student Services Team and other teams across college to provide accurate, up-to-date information and advice to enquirers  To offer visits to and tours of college campuses to individuals and groups considering coming to college  To assist callers to make their college application as appropriate  To attend internal and external events to promote the college and college courses  To liaise with external organisations to provide information and advice on college courses and on the application process  To gather and collate statistical and other information as appropriate  To provide emergency cover at the Main College Reception at any campus as required

Supervising Activities None

General The above outline of major tasks and activities and areas of responsibility is not exhaustive. Postholders are expected to carry out activities within their ability/experience and within the overall remit and spirit of the post.

The job description may be subject to change during the first 12 months. RECRUITMENT & SELECTION - PERSON SPECIFICATION

POST TITLE: STUDENT SERVICES ASSISTANT (Student Recruitment)

Essential Desirable Added Value Evidence Selection Activity HNC/D in customer  PDA or other  App form /  N/a services, administration qualification in Certificates or related discipline giving Pre-entry Qualifications Information and Advice Essential Desirable Added Value Evidence Selection Activity  Experience in a  Experience of  Candidates should  The nature/type of customer focused role delivering first be able to experience, skill, line pre-entry demonstrate and/ knowledge, attribute  Experience of collating information and or provide evidence required will and maintaining advice to of their experience, determine the information individuals knowledge, skills selection activity. and personal Candidates may  Experience of providing  Experience of attributes. expect some or all of Experience information delivering the following: presentations  Experience of office o Interview administration o Written exercise o Practical  Experience of record exercise keeping systems and o Case study procedures o Group exercise

 Experience of computer applications Essential Desirable Added Value Evidence Selection Activity  Knowledge of the  Knowledge of FE  Knowledge of  See above  See above customer services environment and College course environment in particular of information issues impacting systems  Knowledge of on students - information systems course choice Knowledge funding, accommodation etc.

 Knowledge of Scottish educational qualifications system

 Ability to deliver high  See above  See above levels of customer care.

 Excellent interpersonal skills

 Excellent written Skills communication and good numeracy skills

 Good oral communication skills

 Appropriate ICT skills Essential Desirable Added Value Evidence Selection Activity  Commitment to  See above  See above ongoing personal development and training

 Ability to work on own initiative and to prioritise workload

 Ability to work flexibly and respond to change

Personal  Commitment to Attributes inclusive education

 Ability to interact tactfully and sensitively with people with wide range of needs and abilities

 Ability to interact with staff at all levels both within college and at external agencies Essential Desirable Added Value Evidence Selection Activity  Post holder will be  Clean driving expected to work at licence and any College Campus as access to own directed. transport Special  Post holder must be Circumstances available to work in the evenings as required to cover occasional events within and outwith college