Dls System Verification Procedures

DLS SYSTEM VERIFICATION PROCEDURES

Purpose The purpose of this document is to identify the roles and responsibilities when verifying CSR workstations and DLS systems when a new driver license field office is opened or when a field office goes through a refresh.

Roles and Responsibilities There are several roles that need to be fulfilled in order to successfully complete these procedures: The Business Lead, Form 10 Team, and Driver License Field Office Employees.

Business Lead - Each office will be required to have a designated Business Lead. This person is responsible for the office refresh and will be the only point of contact for the Form 10 Team, the Service Desk, and Headquarters. A complete list of these responsibilities are located on page 2.

Form 10 Team - This is the IT vendor that will be responsible for configuring each CSR workstation. The Form 10 Team will notify the Business Lead when each workstation is ready for testing to begin. After testing has been completed, the Form 10 Team will also provide the Business Lead a document requesting acceptance of the equipment.

Driver License Field Office Employees - The driver license field office employees are responsible for actually testing the Driver License System (DLS) equipment during the installation in your office and completing the Test Results Form for each workstation. These employees are required to be familiar with the DLS system as well as the Start-of-Day and End-of-Day procedures which are required to start the camera, scanners, and other equipment.

Documentation of Testing & Notification of Errors During testing of each workstation, each test will be captured on the Test Results form.

If there are any errors encountered, the tester must document the following and the Business Lead will notify the Service Desk: 1. Exactly what was being completed – This might include type of transaction, what screen the issue occurred on, the steps that were just completed, etc. 2. The error message – If possible, please print the error message or screen on which the error message occurred. Emailing the screen prints to the Service Desk may be needed, so they can review the error messages in order to determine a solution. 3. Any changes that were made to the system to fix the error. Please note, when contacting the Service Desk, the Business Lead will need to provide the IP address and machine name.

In order to test the DLS system after it is installed it is imperative that the instructions contained in this document are followed EXACTLY as written. Place 2 copies of the Test Result Form located on page 7 at each workstation so that the tester can record the results of the tests.

Resources Service Desk OIC [Emergency Only] Phone: 512-424-5432 Phone: 512-424-2202 Email: [email protected]

DLS System Verification Procedures 01_03_2014

Business Lead’s Complete List of Responsibilities Each office will be required to have a designated Business Lead. This person is responsible for:

Responsibility Details Contacting OIC prior to 1. Call the OIC main number [512-424-2139] and select menu option 2. office closing before re- 2. When an OIC analyst answers the call, please provide the following image and new FPS information: installation and [prior to  Business Lead’s name and contact phone number; opening again after  Location name and site ID of the DL office; and, installation]  Notify that the office is closing for the new FPS implementation [or that the office will be opening after the FPS implementation]. Labeling the NemoQ If your office has NemoQ you MUST label the NemoQ Server as “NEMOQ - DO Server NOT REMOVE/REIMAGE”. We do not want this machine to be mixed up with the other computers the Form 10 Team is reimaging and/or removing from the office. Verifying Epay 1. Verify EPay end-of-day processes have been completed prior to the office closing for reimage process. 2. Run EPay after training to verify no transactions were completed in production in error. Ensuring all equipment Ensure that no additional changes are made to the equipment at that has been successfully workstation after tested and accepted. This includes any addition or change tested to equipment, unplugging any USB cables, the reconfiguration or upgrades to the software, etc.  If changes are needed, you must document what changes occurred and why this was necessary. A new test of the workstation will need to be conducted and signed-off on again. Notification must be made to your chain of command that this occurred so everyone is aware of the status of each workstation. Signing an Acceptance After all workstations have been installed and tested, the Form 10 Lead will Form from Form 10 present the Business Lead with an Acceptance Form to sign. A copy of this form will also need to be retained for the office records. Notifying chain of After all workstations have been installed, tested, and approved, the chain of command of status command will need to be notified. Coordination will need to be made with the chain of command to see how notification should be sent and who all should be included. Collecting Test Logs and Lead will be responsible for documentation of testing and test logs that will Sending to DL System be turned in to the office’s chain of command and returned to the Assistant Support Manager to scan onto the P drive into each specific office location: \\HQIMSS026\Public\DLD\FPS  Keep a log of ALL DL/ID numbers used for testing these numbers MUST be emailed to Lynne Cardenas, Karol Jarmon, and Sally Saldivar on DL System Support.  These records create additional files on the back end that MUST be removed daily.

DLS System Verification Workstation Procedures: PRODUCTION: http://dpsdls/DLSWeb/login.jsp

1. Turn on PC (PC should always be left on and screen should show the CTRL+ALT+DEL page). If for some reason it has been turned off then it will have to be turned on.

2. Turn on large scanner (passport scanner should already be on - no on/off switch)

3. Turn on printer or wake up printer

4. Log in to the PC using your network ACID and password

5. MorphoTrust application (Image Capture Software (ICS)) should automatically load and minimize

6. The MorphoTrust application shortcut should be on desk top

7. DLS should be your internet home page

8. Initial test CBM Archives will have a process you must follow carefully (Refer to page 9 for screen shots) (Subsequent computer restarts scan/upload will auto load)

a. Screen requesting Unique Id

b. Click ‘Generate’

c. Click box I have saved the above Unique ID in a safe place

d. Click Next

e. WAIT patiently (failure to follow instructions will cause issues)

f. Site Name will appear

i. To locate your correct site name refer to page for your region for list of site names, some areas have multiple site names we are trying to standardize these:

1. Region 1A page 11; Region 1B page 12; Region 2A page 13, Region 2B page 14; Region 3 page 15; Region 4 page 16; Region 5 pages 17 & 18; Region 6A page 18; Region 6B page 19

ii. If Site Box is empty, have a different CSR log onto that computer, and try again, if still fails contact Service Desk and STOP. This unique identifier must be created with by following the above procedures.

9. Go to DLS search screen

a. Enter DL/ID Number and enter search (it is ok to use your own number)

i. Make sure record comes up and you are able to navigate through the screens.

ii. From the misc tab on the tan bar, select create a task.

iii. Push CTRL S – this should bring up the scan screen. Make sure the screen displays the applicant information in the fields on the left side of the screen and the word “PRODUCTION” in black. Return to DLS by clicking on the applicants name or DLS in the upper left corner of the screen. b.Log out of DLS production

******It is extremely important that you ensure you have logged out of the PRODUCTION environment and take the next step to log into the TEST environment. *******

Change URL from production site to test site: http://10.60.45.73/DLSWeb/login.jsp

10. Change URL from production site to test site (http://10.60.45.73/DLSWeb/login.jsp)

a. Log in using your acid and password

i. Search record and perform 3 issuance transactions, using DL/ID numbers from your training records, each computer must have its own set of numbers. Process at least one original and two additional transactions such as: renewals, duplicates, or modify. While performing the transactions be sure to include scanning (large scanner and passport scanner), collect fee, image capture process, and printing fee/transaction receipts (Form 10 should install the printer you might need to default). (Keep track by using form listed on page 7)

1. Scan test documents at both the identity document page and create task page.

2. On each screen, Push CTRL S. Make sure the data is populating on the left side of the screen and the word “TEST” is in red.

3. Select Scanner

a. Scan Document is large scanner 6140 or 6140Z

b. Scan Passport is the passport (or small) scanner

4. Initiate Scan

5. Confirm images, then select “upload”

ii. Check NDLS upload status and verify that file was uploaded and no errors occurred. This status can be accessed by clicking on the “NDLS Upload” tab in the lower task bar or by right clicking on the small CBM image in the lower right portion of the task bar and selecting “restore”.

iii. Continue transaction

iv. Search record in DLS using number that you previously scanned images on.

v. On basic view page, select documents tab and retrieve scanned images (there may be a short delay between scanning and ability to retrieve).

11. Power system down completely following below processes:

a. Log off of DLS, close window

b. Close MorphoTrust application (ICS) by clicking on the red X in the top right hand corner.

c. Close window for NDLS Scan by clicking on the red X in the top right hand corner

d. Turn camera toggle switch off

e. Click on start and select shutdown and then select to restart (do not use log off, pc must go through restart process to reset ICS scripts)

i. Message will notify you that closing NDLS upload will terminate image transfer, select yes.

12. Wait a minimum of 1 minute. You may then begin the subsequent start up test.

13. Turn camera toggle switch on wait 30 seconds and begin at step 8

14. Record the results of your tests on the attached document that will be provided for each station.

15. Complete startup and shutdown on each workstation at least 2 times without errors before declaring that the system is ready to be approved.

Verify you can log into the following links and save to your favorites:

https://atm2.ktransactions.com/login.aspx

http://www.txdps.state.tx.us/

http://dpsnet/

http://www.texasfailuretoappear.com/index.php

https://stps.sabanow.net/Saba/Web/Main

http://www.window.state.tx.us/eis/

https://time.cpa.texas.gov/dpstk/login.jsp

You will also be required to verify that the newly installed computer systems (as applicable) at the information desk, in the examination room and in the report room are configured correctly. The following procedures will be followed to complete the testing verification of these systems.

DLS Information Desk, Examiner and Report Room Verification Procedures:

1. Sign on to the PC using the CTRL+ALT+Delete function. The PC should always be left on but at the CTRL+ALT+DEL page. If for some reason it has been turned off then it will have to be turned on.

2. Log in to the PC using your network ACID and password

3. Open DLS – production (http://dpsdls/DLSWeb/login.jsp)

i. Log in using your acid and password (same as network login used at pc startup)

4. If Scanner attached: Initial test CBM Archives will have a process you must follow carefully (Refer to page 9 for screen shots) (Subsequent computer restarts scan/upload will auto load)

a. Screen requesting Unique Id

b. Click ‘Generate’

c. Click box I have saved the above Unique ID in a safe place

d. Click Next

e. WAIT patiently

f. Site Name will appear

i. To locate your correct site name refer to page for your region for list of site names, some areas have multiple site names we are trying to standardize these:

1. Region 1A page 11; Region 1B page 12; Region 2A page 13, Region 2B page 14; Region 3 page 15; Region 4 page 16; Region 5 pages 17 & 18; Region 6A page 18; Region 6B page 19

5. Go to DLS search screen

a. Enter DL/ID Number and enter search (it is ok to use your own number)

i. Make sure record comes up and you are able to navigate through the screens.

ii. From the misc tab on the tan bar, select create a task.

iii. Push CTRL S – this should bring up the scan screen. Make sure the screen displays driver information in the fields on the left side of the screen and the word “PRODUCTION” in black. Return to DLS by clicking on the applicants name or DLS in the upper left corner of the screen.

b. Print a page to ensure that the printer configuration is correct. (If the PC is connected to a printer)

c. Log out of DLS production

6. Click on the green start button in the lower left corner of the screen.

7. Click on Shut Down

a. Click on start and select shutdown and then select to restart (do not use log off, pc must go through restart process to reset ICS scripts)

Start this test a second time through step #1.

8. Second test: When you receive the prompt noted in step 7 chose to Restart. Click on Continue.

This will complete the test of the computer.

TEST RESULTS FORM

Tester Name ______

OFFICE LOCATION NAME and Site #: ______DATE: ______

STATION/LANE NUMBER: ______(lane 1, 2, 3 etc)

TEST 1 RESULTS : ______(pass or fail) DL/ID ______

TEST 1 ISSUES: ______

NOTIFIED Team Lead: ______(yes)

Create Unique Identifier

a. Click ‘ Generate’ a random number will appear in the Unique ID field

b. Click ‘box ‘I have saved the above Unique ID in a safe place’

c. Click ‘ NEXT’ and WAIT PATIENTLY until the Site Name Box appears

d. Once the Site Name box appears you will scroll until you see your office location, there are some areas that have multiple locations please refer to pages 10-18 to obtain the correct name for your office location.

e. Highlight the correct office location as displayed below, in the Site Name box you must verify the correct location is populated.

If your office isn’t listed please contact:

[email protected]; [email protected]; [email protected];

REGION 1A - GARLAND OFFICE CBM STATION # ATLANTA Atlanta 102 CANTON canton 104 CARROLLTON carrollton 108 CARTHAGE carthage 105 CEDAR HILL cedar hill 116 CLARKSVILLE clarksville 106 DAINGERFIELD daingerfield 136 DALLAS DOWNTOWN 134 DALLAS EAST dallas east 109 DALLAS SOUTHWEST dallas southwest 110 EMORY greenville schedule 174 GARLAND garland 111 GARLAND DL CENTER garland north 161 GILMER gilmer 118 GRAND PRAIRIE grand prairie 133 GREENVILLE greenville 119 HENDERSON henderson 120 IRVING irving 112 JACKSONVILLE jacksonville 614 LONGVIEW longview 121 MARSHALL marshall 122 MOUNT PLEASANT mount pleasant 124 NEW BOSTON new boston 125 QUITMAN quitman 127 ROCKWALL rockwall 182 SULPHUR SPRINGS sulphur springs 129 TERRELL terrell 130 TEXARKANA texarkana 131 TYLER tyler 132

REGION 1B - HURST

OFFICE CBM STATION # ARLINGTON Arlington 101 ATHENS Athens 603 BONHAM bonham 103 CLEBURNE cleburne 608 CORSICANA corsicana 609 DECATUR decatur 509 DENTON denton 113 FORT WORTH MEGA CENTER fort worth 160 FORT WORTH fort worth south 135 GAINESVILLE gainesville 117 GRANBURY granbury 625 HURST hurst 114 LAKE WORTH lake worth 115 LEWISVILLE lewisville 141 MCKINNEY mckinney 123 MINERAL WELLS mineral wells 520 PALESTINE palestine 617 PARIS paris 126 PLANO plano 140 SHERMAN sherman 128 STEPHENVILLE stephenville 624 WAXAHACHIE waxahachie 620 WEATHERFORD weatherford 528

REGION 2A - HOUSTON OFFICE CBM STATION # BAY CITY bay city 203 BRENHAM brehnam 208 BRYAN bryan 607 CALDWELL bryan schedule 674 CENTERVILLE centerville 676 COLUMBUS columbus 211 HEMPSTEAD hempstead 251 DACOMA houston dacoma 219 GESSNER houston gessner 207 GRANT houston grant road 206 TOWNHURST houston townhurst 217 VANTAGE houston vantage pkwy 216 PIERCE pierce 230 ROSENBERG DL CENTER rosenberg 231

REGION 2B - CONROE OFFICE CBM STATION # ALVIN Alvin 232 ANGLETON angleton 202 BAYTOWN baytown 204 BEAUMONT beaumont 205 CENTER center 209 CLEAR-LAKE WEBSTER clear lake 299 CLEVELAND cleveland 210 CONROE conroe 212 CROCKETT crockett 627 GALVESTON galveston 214 HOUSTON EAST Houston East 215 HOUSTON-WINKLER houston winkler 201 HUMBLE humble 218 HUNTSVILLE huntsville 221 JASPER jasper 234 KOUNTZE kountze 269 LIBERTY liberty 223 LIVINGSTON livingston 283 LUFKIN lufkin 224 NACOGDOCHES nacogdoches 225

ORANGE orange 226 PASADENA pasadena 227 PORT ARTHUR port arthur 228 SPRING DL CENTER spring 240 TEXAS CITY texas city 229 WALLISVILLE wallisville 273 WOODVILLE woodville 279

REGION 3 - WESLACO OFFICE CBM STATION # ALICE Alice 302 ARANSAS PASS Aransas Pass 325 BEEVILLE beeville 303 GEORGE WEST beeville schedule 373 BROWNSVILLE brownsville 304 CORPUS CHRISTI corpus christi 301 CRYSTAL CITY crystal city 305 DEL RIO del rio 412 EAGLE PASS eagle pass 413 EDINBURG edinburg 306 HARLINGEN harlingen 308 KINGSVILLE kingsville 309 FALFURRIAS kingsville schedule 376 LAREDO laredo 310 MCALLEN mcallen 320

MISSION mission 329 RIO GRANDE CITY rio grande city 324 SINTON sinton 317 UVALDE uvalde 318 WESLACO weslaco 321 ZAPATA zapata 394

REGION 4 - MIDLAND OFFICE CBM STATION # ALPINE Alpine 403 ANDREWS Andrews 404 BIG LAKE big lake 487 BIG SPRING big spring 407 BRADY brady 635

CRANE crane 481 EL PASO-GATEWAY el paso gateway 415 EL PASO - HONDO PASS el paso hondo pass 416 EL PASO - N'WESTERN el paso northwestern 405 EL PASO - SS el paso scott simpson 426 FORT BLISS fort bliss 440 FORT STOCKTON fort stockton 417 KERMIT kermit 418 LAMESA lamesa 419 MIDLAND midland 401 MONAHANS monahans 420 ODESSA odessa 421 PECOS pecos 422 PRESIDIO presidio 448 SAN ANGELO san angelo 423 SEMINOLE seminole 424 SONORA sonora 482 STANTON stanton 474 VAN HORN van horn 428

REGION 5 - LUBBOCK

OFFICE CBM STATION # ABILENE Abilene 402 AMARILLO Amarillo 502 ANSON Anson 473 ROBY Anson Schedule 473 BALLINGER Ballinger 406 BORGER borger 503 PANHANDLE borger schedule 571 BOWIE bowie 504 BRECKENRIDGE breckenridge 408 BROWNFIELD brownfield 505 BROWNWOOD brownwood 409 CHILDRESS childress 507 CLARENDON childress schedule 574 COLEMAN coleman 410 COLORADO CITY colorado city 411 COMANCHE comanche 634 CROSBYTON crosbyton 508 DALHART dalhart 541 DENVER CITY denver city 506 DIMMITT dimmitt 511 DUMAS dumas 512 EASTLAND eastland 414 BAIRD eastland schedule 477 FLOYDADA floydada 513 FRIONA friona 514 GRAHAM graham 515 HASKELL haskell 516 MUNDAY haskell schedule 579 SEYMOUR haskell schedule 579 HEREFORD hereford 517 LEVELLAND levelland 518 LITTLEFIELD littlefield 519 LUBBOCK lubbock 501 MULESHOE muleshoe 521 PAMPA pampa 523 PERRYTON perryton 524 CANADIAN perryton schedule 583 PLAINVIEW plainview 525 SNYDER snyder 425 SWEETWATER sweetwater 427 TULIA tulia 530 VERNON vernon 527 QUANAH vernon schedule 585

WICHITA FALLS wichita falls 529

REGION 6A - SAN ANTONIO OFFICE CBM STATION # BASTROP Bastrop 668 GIDDINGS bastrop schedule 673 BOERNE boerne 638 CUERO cuero 322 FLORESVILLE floresville 395 FREDERICKSBURG fredericksburg 680 JUNCTION fredericksburg schedule 678 GONZALES gonzales 307 HALLETSVILLE gonzales schedule 375 HONDO hondo 397 JOURDANTON jourdanton 396 KERRVILLE kerrville 615 NEW BRAUNFELS new braunfels 311 PORT LAVACA port lavaca 315 BABCOCK san antonio babcock 312 GENERAL MCMULLEN san antonio general mcmullen 326 SAN ANTONIO LEON VALLEY san antonio north 645 PAT BOOKER san antonio pat booker 314 SAN ANTONIO SOUTHEAST san antonio southeast 313 SAN MARCOS san marcos 618 SEGUIN seguin 316 VICTORIA victoria 319

REGION 6B - WACO OFFICE CBM STATION # AUSTIN - CAPITOL Austin Capitol AUSTIN-DENSON Austin Denson 699 AUSTIN -NORTH Austin North Lamar 604 AUSTIN-NORTHWEST Austin Northwest 639 AUSTIN-SOUTH Austin south william cannon 605 BURNET burnet 685 CAMERON cameron 669 COPPERAS COVE copperas cove 628 FAIRFIELD fairfield 626 FORT HOOD Fort Hood 636 GATESVILLE gatesville 612 GEORGETOWN georgetown 613 GROESBECK groesbeck 632 HAMILTON hamilton 633 GOLDTHWAITE hamilton schedule 633 HILLSBORO hillsboro 621 KILLEEN killeen 616 LAMPASAS lampasas 670 LLANO llano 622 MARBLE FALLS marble falls 682 MERIDIAN meridian 631 PFLUGERVILLE DL CENTER pflugerville 660 TAYLOR taylor 623 TEMPLE temple 619 WACO waco 602