Support Services Directory

A range of support organisations for patients and carers Devon

Name of Address Contact Details Website Approach Organisation

Balloons Unit 43/44, 01392 826065 www.balloons-devon.org.uk Balloons are a registered Basepoint 01392 826064 charity that provides Business [email protected] community based support Centre, Yeoford for children, young people Way, Marsh and their families for Exeter, Barton, Mid and East Devon Exeter EX2 8LB following the death / bereavement, or before an expected death, of a parent, significant carer or sibling. We offer:  A dedicated phone line.  1:1 support for children and young people.  Support and advice for families.  Support and advice for professionals who are helping families.  Resources for borrowing by young people, families and professionals. We also provide training for other organisations to assist them in responding appropriately and sensitively to young people who are bereft.

Children's Little Bridge Caroline Jenner or Claire Mather, 01271 321999 www.chsw.org.uk Befriending Hospice House [email protected] Southwest Redlands Road [email protected] Fremington Barnstaple EX31 2PZ Cruse 3 Palace Gate Liz Eddy, Administrator http://www.crusebereavem One to one confidential Bereavement Exeter 01392 272406 entcare.org.uk bereavement support Care – EX1 1JA [email protected] service for people of all ages. Exeter and Counsellors visit people in District Branch their own homes or agreed venue by appointment. Training and talks about bereavement for organisation, schools etc. Please note: we will see all people who have suffered a bereavement. We do not undertake general counselling. Estuary Rydon House 01392 879009 www.estuary-league-of- Suppport for carers living in League of 20C High Street, Fax 01392 878275 friends.co.uk the locality, one-to-one Friends Topsham [email protected] meetings, regular group Exeter, EX3 0EA meetings.Meets monthly, third Tuesday of the month Exeter CVS Wat Tyler House 01392 202055 www.exetercvs.org.uk King William Street Exeter EX4 6PD FORCE Cancer The Corner 01392 406151 www.forcecancercharity.co. Support and information Centre House 01392 402875 uk service for those affected by Barrack Road [email protected] cancer. Information leaflets Exeter EX2 5DW and booklets, complementary therapies by appointment, relaxation groups, support and counselling

Hikmat Hikmat Devon can provide Counselling 1 Emperor Way Ella Huffman, Project Administrator www.hikmatdevon.goc.uk up to ten sessions of one-to- Exeter Business one counselling on any issue Park 01392 314763 and with minimum delay, for Exeter 07837 577814 those from different black EX1 3QS and minority ethnic [email protected] backgrounds. All our 116 Queens counsellors are from House saharaproject minority ethnic communities Queen Street @googlemail.com and are bi-lingual. Barnstaple Interpreters can also be EX32 8HJ arranged if required.… Hikmat Drop-In St Sidwells Centre Sidwell Street Exeter EX4 6NN

Hospiscare Dryden Road 01392 688000 www.hospiscare.co.uk Support 1-to-1 and in groups Exeter EX2 5JJ [email protected] In Touch YES, 39 George 01392 424767 www.youngdevon.org Free and confidential Youth Street textphone 07816 420811 counselling service for young Counselling Exeter EX1 1DA people 13-25 and telephone Service support for their parents

Mid-Devon Raymond Penny 01884 255734 www.exetercvs.org.uk CVS -INVOLVE House Email: [email protected] Phoenix Lane Tiverton EX16 6LU North Devon Deer Park Road Supportive Care Team 01271 344248 www.northdevonhospice.or One-to-one support and Hospice Barnstaple32 [email protected] g.uk group work 0HU

Phoenix Mrs V M Davies, Secretary Contact the secretary for Help for anyone who is Friendship 01395 266968 information about this bereaved (mainly senior Group [email protected] group. citizens) Road Peace - Exeter EX4 2EN 01392 435627 www.roadpeace.org Support and advice to all Exeter Group [email protected] bereaved and injured road traffic victims SOBS Devon Exeter Friends 08445 616855 www.uk-sobs.org.uk Support for anyone Meeting House 0115 9441117 bereaved by suicide. Meets Wynards Lane [email protected] Contact: Barbara 2nd Tuesday of every month. Magdalen Street 07811 026461 Exeter EX2 2HU South Hams The Cottage 01803 862266 www.southhamscvs.org.uk CVS Follaton House Plymouth Road Totnes TQ9 5NE Stroke SW Regional Tel: 01392 447364 www.stroke.org.uk Information, advice and Association Office Fax:01392 447367 support for stroke sufferers The Exeter Stroke [email protected] Regional and their families. Link to Centre Manage: [email protected] stroke clubs and support Bradley House agencies such as local Harrier Way dysphasic support groups Exeter EX2 8HU

Teignbridge Forde House 01626 215907 www.teigncvs.org.uk CVS Brunel Road [email protected] Newton Abbot TQ12 4XX

UNITE - carers 2 Bridge Street 01884 257511 www.unite- To provide support, in Mid-Devon Tiverton carersinmiddevon.org.uk information and activities for EX16 5LY the benefit of unpaid Careers of any age, who look after someone who depends on them. WAND - Administration 01271 372830 / 0808 8000312 www.wandmentalhealth.co. Evening helpline offering Mental Health office [email protected] uk emotional support and Helpline Alexandra Road listening. Lines open (Working Resource Monday, Wednesday, Friday Advocacy in Centre and Sunday 8pm - 11pm North Devon 19c Alexandra Road Barnstaple EX32 8BA

Torbay

Name of Address Contact Details Website Approach organisation

Children & Families PO Box 425 01803 393917 www.childrenandfamliesingr Referrals can be made by in Grief Paignton [email protected] ief.co.uk visiting the website, by mail TQ4 9BF or phone. Working hours to speak to someone are Tuesdays 10am - 6pm. A Charitable Organisation that provides practical, emotional and creative support for children and their families in South Devon following bereavement. Cruse Bereavement 17 Devon Square Lynn Pugsley, Administrator Care Newton Abbot 01626 332450 Provides one-to-one http://www.cruse.org.uk South Devon TQ12 2HR [email protected] counselling for clients in their own homes. Clients can contact Cruse through letter or by telephone. National Day by Day helpline is 0844 477 9400. Young Person's Helpline free phone 0808 8081677. Cruse South Devon also provides an alternative telephone counselling service for those who do not want volunteers in their homes.

Devon Home Choice 01803 696194 www.devonhomechoice.com This is the access point for devonhomechoicetorbay@sanctuary- sheltered housing for older housing.co.uk people Domestic Abuse 01803 200300 www.westcountryha.org.uk Floating support for men and Support Service (DASS) women Rowcroft Hospice Rowcroft House 01803 210800 www.rowcrofthospice.org.uk Referral Process: letter Torbay Foundation offering bereavement Avenue Road support sent 6 Torquay weeks after death of patient TQ2 5LS known to Specialist Care Service at Hospice Solo Group Age Concern at the 01548 856650 Bereavement Support Group Quay Contact Monday-Friday 9am Illbert Road, - 5pm Kingsbridge TQ7 1LN Torbay Council 01803 208723 This is the access point for Referral Hub [email protected] most services. The ‘how to access’ column for each service in the directory states if you can access the service through the Referral Hub

Young Parents 01803 200138 www.westcountryha.org.uk Outreach and/or supported Accommodation and housing Support Service Youth Homelessness 01803 200100 01803 200100 www.childrenssociet Drop in and Outreach Prevention Service y.org.uk

National

Name of Organisation Address Contact Details Website Approach

Action against Medical 44 High Street, Helpline: 0845 1232352 www.avma.org.uk Action against Medical Accidents (AvMA) Croydon, Surrey, CRO Accidents (AvMA) is the independent charity which 1YB [email protected] promotes better patient safety and justice for people who have been affected by a medical accident. Age Concern Devon Unit 1 Manaton Court 0845 296 7810 www.ageconcerndevon.co.uk Information and Matford Business Park info@ageconcerndevon. advice/signposting Exeter EX2 8PF co.uk Specialist welfare benefit advice Crisis support service (Teignbridge area only) Advocacy service to assist with completion of benefit forms Time for Life community mentoring service Baby Loss Support Barnstaple Childrens 01769 560886 Monthly support meetings group Centre, Victoria House National HQ 071 235 for parents and relations of Victoria Street, 0965 babies who have died for Barnstaple, Devon, 24 Hour Helpline 071 any reason EX32 8NP 235 172 British Red Cross British Red Cross 0844 871 11 11 (+ 44 www.redcross.org.uk Volunteer-led UK Office 2071 3879 00 from humanitarian organisation 44 Moorfields abroad) that helps people in crisis, London EC2Y 9AL Fax: 020 7562 2000 whoever and where ever Minicom: 020 7562 they are. 2050 British Red Cross Fire UK Office 01823 273700 [email protected] Contactable Monday and and Emergency Support www.redcross.org.uk Wednesday Service Child Bereavement The Saunderton Estate 01494 568900 www.childbereavement.org.uk Bereavement support Charity Wycombe Road Signposting Saunderton Bucks enquiries@childbereave Educating professionals. HP14 4BF ment.org.uk Phone lines open 9am-5pm Monday to Friday. Child Death Helpline Level 2, York House Administrator 0207 813 www.childdeathhelpline.org Freephone helpline 37 Queen Square 8416 offering emotional support, London WC1N 3BH contact@childdeathhelp advice and signposting for line.org anyone affected by the death of a child of any age under any circumstances however recently or long ago. Staffed by trained and professionally supported bereaved parents. Compassionate Friends National and Helpline: 0845 123 2304 www.tcf.org.uk A National organisation of (TCF) International 10.00-4.00 and 7-10pm bereaved parents and Has a local group in daily Email: families offering support, Exeter [email protected] understanding, and gentle encouragement. Cruse Bereavement Daytime helpline:- 0844 Helpline & admin: www.cruse.org.uk Bereavement support for Care (Devon 4779400 01392 272406 people of all ages (including [email protected] children) - counselling, or practical help, signposting, [email protected] information, publications, helpline, training and education. Talks etc. Independent Cornwall, Devon and Tel: 01579 345193 www.seap.org.uk/icas/ Can help if a patient feels Complaints Advocacy Dorset Fax: 01579 345193 that they have not had the Service (ICAS) 17 Dean Street, service they expected from Liskeard, Cornwall, [email protected] the NHS and want to PL14 4AB g.uk complain. Samaritans 10 Richmond Road National and local www.extersamaritans.co.uk 24/7 service to provide Exeter EX4 4JA 01392 411711 / 0845 confidential emotional 790 9090 support for those [email protected] experiencing feelings of distress or despair, including those which may lead to suicide. Drop-in Service also available Stroke Association SW Regional Office Tel: 01392 447364 www.stroke.org.uk Information, advice and The Exeter Stroke Fax:01392 447367 support for stroke sufferers Centre [email protected] and their families. Link to Bradley House Regional Manage: stroke clubs and support Harrier Way [email protected] agencies such as local Exeter EX2 8HU g.uk dysphasic support groups

Survivors of The Flamsteed Centre National Office: 01159 www.uk-sobs.org.uk We exist to meet the needs Bereavement by Suicide Albert Street 441117 and break the isolation of (SOBS) Ilkeston sobs.admin@care4free. those bereaved by the Derbyshire net suicide of a close relative or DE7 5GU Helpline: 0844 561 6855 friend. Many of those helping have themselves been bereaved by suicide. We offer emotional support, help and information in a number of ways: > Telephone helpline > Information > Support group meetings around the country > Residential events The WAY Foundation Suite 35 [email protected] www.wayfoundation.org.uk UK network of local groups (Widowed and Young) St Loyes House g.uk offering support and social 20 St Loyes Street 0870 011 3450 events for young widowed Bedford Chair: Caroline Doughty men and women and their MK40 1ZL - children, if they have them. caroline@wayfoundatio Anyone who has lost a n.org.uk partner before their 51st birthday, married or not, Or e-mail parents or those without devon@wayfoundation. children are welcome to org.uk join. Also signposting to other support organisations and some legal and inancial advice. War Widows WWA Great Britain 01626 365450 www.warwidowassociation.org.uk Help for all war widows Association (WWA) Regional Office [email protected]. 2 Oak Tree Drive com Newton Abbot TQ12 4NN Winston's Wishes 4th Floor, St James's General Enquires:- www.winstonswish.org.uk National helpline offering House, St James 01242 515157 support, information, Square, Cheltenham, guidance to all those caring Glouceshire, GL50 3PR for a child or young person who has been bereaved. Young Person’s Helpline Cruse Bereavement Freephone: 0808 www.rd4u.org.uk RD4U is a website designed Care PO Box 800, 8081677 for young people by young Richmond, Surrey, TW9 people. It is part of Cruse 1RG [email protected] Bereavement Care's Youth Involvement Project and here to support you after the death of someone close. Updated: September 2013

Review date: September 2014