Care Team Contact Sheet-2017

AIDS FOUNDATION OF CHICAGO CARE TEAM CONTACT SHEET-2017

Bashirat Osunmakinde Contact Bashirat for: Senior, Director of Care  Ryan White program expectations and requirements [email protected]  Part B programmatic questions 312-334-0951 (ext 511)  Receipt of service utilization  Part B Advisory Board locations and frequency  Ryan White Part-B Advisory Board and Part-B reps  Provide Database issues, trainings, reports, etc. Roman Buenrostro Contact Roman for: Director of Special Projects  Access to Care projects such SOM, and Early Intervention Services [email protected]  AmeriCorps program expectations, requirements, reports, etc. 312-334-0960 (ext 521)  Resources Specialist program expectations and requirements  DRS program expectations that cannot be answered by the DRS Manager  Training questions  Submitting training credit forms  Submitting new higher forms and resumes  To schedule case management presentations Charlotte Detournay Contact Charlotte for: Senior, Ryan White Program Manager  Provide technical assistance [email protected]  Payment Requests 312-784-9063 (ext 396)  Quality Assurance  Site Visits Michael Grego Contact Michael for: Client and Data Services Manager  Technical assistance for DRS program [email protected]  DRS program billing issues 312- 784-9089 (ext 343)  Technical assistance for Client Track and Provide databases  Grievance Officer for client-related issues  Part A quarterly reports

Angela Jordan Contact Angela for: Intake & Referral Manager  Referral to Medical, Supportive or DRS case management services [email protected]  Basic questions regarding ClientTrack or Provide 312-334-0954 (ext 514)  Sign language and foreign language translation requests  Community HIV/AIDS presentations  Consumer Advisory Group related questions  PACPI program regulations. Angela is the AFC liaison for the PACPI case managers  Community HIVAIDS presentations

Ruth Rodriguez  Referral to Medical, Supportive or DRS case management services [email protected]  Basic questions regarding ClientTrack or Provide 312-334-0952 (ext 512) Alex Rhodes Contact Alex for: Linkage to Care and Retention  Questions related to peer training programs Associate  Assistance with Consumer Advisory Groups [email protected]  Taxi services PIN numbers 312-922-2322 (ext 536)  Ventra and gas card requests  Taxi services issues Certification Specialists Aziza for:  Scheduling on-site assessments/re-assessments to certify self-sufficient clients in Provide  Creation of care plans for clients already accessing Medication Assistance Program /Premium Assistance Aziza Nassar Programs [email protected]  Technical assistance with Provide database 312-334-0943 (ext 107)  Processing out of pocket cost for self-sufficient clients  Emergency transportation cards and food vouchers A’sta Crawford-Harwell  Medication and Premium Assistance program applications [email protected]  Client registration in Provide 312-690-8864 (ext 225) Resource Specialists Contact Jemeika and Juan for:  Scheduling on-site completion of emergency financial assistance applications Jemeika Hicks  Referral needs [email protected]  Emergency transportation cards and food vouchers 312-690-8854  Medication and Premium Assistance program applications  Client registration in Provide Tania Manrique [email protected]

Alex DeLakis [email protected] 312-334-0908 (ext 106)

Medical Benefits Manager Contact the Medical Benefits Coordinators for: Matthew Frahm  Questions related to health insurance programs [email protected]  Questions related to eligibility for Medicaid, Medicare, Health Insurance Marketplace (HIM), and ADAP 312-784-9071  Assistance in understanding HIM plans, managed care options, and navigating ADAP applications  Trainings for case managers and clients regarding Marketplace, Medicaid and ADAP in Cook and Collar Medical Benefits Coordinators: regions  Complaints or grievances about the programs above Al Herrod  Clients, case managers, and public in general will be able to call the hotline for detailed information. The [email protected] hotline number is: 312-784-9060 312-784-9075 (ext 350)

Eduardo Villanueva [email protected] 312-784-9085 (ext 741)

Training Staff Contact the Training staff for:  Any questions related to AFC facilitated or outside trainings Mara Williamson  Technical assistance on how to submit training credit request forms Training Specialist  To obtain training certificates [email protected]  Need to confirm training location, date etc. 312-334-0958  To sign up for case management competencies trainings Reginald Glover Training Associate [email protected] (312) 690-8869

Joel Ritsema Contact Joel for: Associate Director of REDS  Questions or issues related to data input or retrieval from ClientTrack (including login problems) [email protected]  Technical assistance/error reporting in ClientTrack 312-784-9070 (ext 318)  Receive reports on information that was entered into the database Other Important Numbers CARE Team fax number: 312-784-9052

DRS billing fax number: This number is to be use ONLY to submit DRS billing information 312-334-0924 Insurance Hotline: Questions related to eligibility for Medicaid, Medicare, Health Insurance Marketplace (HIM), and ADAP 312-784-9060