JOB DESCRIPTION

Job Title: Patient Care Coordinator

Job Code: Department: Administrative Front Office Reports To: Office Manager, Clinical Manager FLSA Status: Non Exempt Prepared By: Human Resources Prepared Date: Approved By: Human Resources Approved Date:

SUMMARY Responsible to greet patients, activate patient files, and move patients through a pre- determined protocol, on a walk in basis, at clinic.

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Responsible for greeting incoming patients in a friendly and professional manner. Std. 1 All patients should be greeted upon arrival with a smile. Std. 2 Patients should be instructed to complete paperwork as defined in the Front Office Manual. Std. 3 Complete and accurate information should be obtained from the patient for billing and demographics purposes.

2. All incoming calls should be answered in a friendly and professional manner. Std. 1 All incoming calls should be answered before the third ring Std. 2 Accurate information should be communicated to the caller in a customer- oriented manner Std. 3 Calls should be routed to the intended recipient timely and accurately

3. Completes administrative duties that ensure the patient’s visit is smooth, billing can be processed timely and accurately, and front office remains clutter free and organized. Std. 1 Co pays should be collected at the time of visit and in accordance with patient insurance guidelines. Std. 2 Patient charts should either be created if it is a first time visitor or located if it is a return visit. Std. 3 Medical notes to patient primary care physician should be faxed timely Std. 4 Charts should be filed at the end of the day Std. 5 Maintain lobby/front desk cleanliness and organization

4. Is knowledgeable and completely trained on all aspects of Workers Compensation according to Rocky Mountain Urgent Care’s policies. Std. 1 Fills out all Workers Compensation forms and completes the orange chart Std. 2 Checks Workers Compensation appointment book to make sure that all appropriate information is relayed to the Workers Compensation Coordinator.

5. Company-specific computer programs and software should be utilized for business purposes. Std. 1 MS Excel spreadsheets are utilized to document and track patients Std. 2 [program] should be utilized for patient billing information Std. 3 [program] should be utilized for insurance verification Std. 4 [program] should be utilized for Medicaid insurance eligibility verification Std. 5 [program] should be utilized for the processing of credit card payments.

6. Coordinate when necessary and attend meetings as requested Std. 1 Monthly staff meeting Std. 2 Others as assigned / identified

SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities.

DESIRABLE REQUIREMENTS: Education: High School Diploma Some college preferred – medical, business, accounting focus

Experience: 1 year minimum of medical office or healthcare facility experience

Licenses/Certifications/Specialized Training: Proficient to expert computer skills utilizing Windows XP / Office 2003 software and components

CUSTOMER SERVICE EXCELLENCE  Provide customer service in accordance to clinic mission  Demonstrate ability to be courteous and respectful when interacting with patients and family members  Maintain patient confidentiality in accordance to policy and procedure and HIPAA requirements  Enact proper chain of command for patient complaints

LANGUAGE SKILLS  Ability to effectively present information and respond to questions from patients, and the general public

MATHEMATICAL SKILLS  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

REASONING ABILITY  Ability to define problems, collect data, establish facts, and draw valid conclusions

OTHER QUALIFICATIONS, SKILLS AND ABILITIES  Effective written and verbal communication and good telephone skills.  The ability to organize and coordinate multiple tasks is required  Must be professional, flexible, caring, and compassionate and exhibit a congenial and sensitive attitude toward patients  Ability to work well with others is an essential job function

APTITUDES AND TEMPERAMENTS REQUIRED  Must have a high level of energy with the ability to adjust to any justifiable pace.  Make decisions based more on fact than feeling  Exhibit behavior which emphasizes compassion, quality, loyalty and conscientiousness  Ability to establish and maintain effective working relationships with patients, their families and staff members

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions  While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear  The employee is occasionally required to walk; sit; and stoop, kneel, crouch, or crawl  The employee must frequently lift and/or move up to 10 pounds  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus

WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions  The noise level in the work environment is usually moderate

The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities and requirements.